Comentarios del cliente para Budget Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Budget Self Storage

Grado total:

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Gabriele S. en

Grado:

Very Professional and helpful. Excellent knowledge and customer service

Carrie C. en

Grado:

We first were confirmed to pick-up in Alexandria by text. We got there at the time we were told to and the location was closed. No one was there and we had no instructions of what to do. We had to call Uhaul and tell them the location they sent us to was closed. Then they made us drive another 20-minutes to a different location that was also closed. We called again and they sent us a text to do a pick-up without an agent there to help us. The process would not let us enter the correct mileage on the odometer so I had to take a picture to make sure I wasn't charged extra.

DENNIS R. en

Grado:

The vehicle that I reserved was not available when I arrived at my appointment time. I contacted customer service to make them aware and so I could receive the $50 refund because the guaranteed vehicle was not available. I have not yet received the credit against the failure to have the equipment available.

Edgar M. en

Grado:

easy pick up

Heather K. en

Grado:

The only thing I can suggest is that I wanted a receipt right away. I was told that the return was submitted and I had to wait for it to be emailed to me. I would have preferred to have my final charge done right then and known exactly what the charge was and had my receipt before leaving.

Eric J. en

Grado:

Great service at drop off. Very nice van. Good comfort features and ride. Low miles. Moving blankets and appliance dolly are of good quality. Both a great value.

Travis S. en

Grado:

El cliente no dejó un comentario.

matt W. en

Grado:

Very friendly and accommodating

Bernita O. en

Grado:

El cliente no dejó un comentario.

Eric F. en

Grado:

Very easy process and ito my surprise an mpeccably clean van.

Cali M. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

El cliente no dejó un comentario.

Orlando P. en

Grado:

El cliente no dejó un comentario.

Adria L. en

Grado:

El cliente no dejó un comentario.

SAHR P. en

Grado:

Excellent customer service.

wilhimena G. en

Grado:

El cliente no dejó un comentario.

HANGYU T. en

Grado:

El cliente no dejó un comentario.

JOANN D. en

Grado:

El cliente no dejó un comentario.

Tanim A. en

Grado:

the gentleman that helped me went above and beyond to make my move easier. thank you so much dude.

Bauyrzhan A. en

Grado:

This location deserves 5 star! Ahmad was very responsive and helpful. He provided different options and advised on best of them such as price and convenience. We rented a trailer from this location. Thank you! B.

Ryan P. en

Grado:

This location is not good if you have a large truck or a towing a vehicle transport. Hard to get into. They were closed by the time I got there so I just guessed on where I was supposed to leave the truck and trailer. No signs posted or anything. I tried the online return option but the website crashed every time I tried to upload a picture so I had to call the 1-800 number. What should have taken 15 minutes turned into over an hour return. The rep on the phone made no attempt to make things right other than checking me in over the phone and I still had to pay a late return fee of 100 dollars. I will never use U-haul again.

Patrick A. en

Grado:

I was surprised to have learned my pick up location was nowhere near my house. Which caused an unnecessary inconvenience to my move, already surrounded by stress. I attempted to call U-haul to address the problem and waited on hold endlessly. Once someone answered the phone the representative transferred me to a number with an old greeting which advised the department would be closed for Christmas and concluded by hanging up on me. I then called U-Haul back and was put on hold again. I finally gave up and the clerk at the pick location did his best to the remedy the situation. It was very unpleasant experience.

Tyler F. en

Grado:

El cliente no dejó un comentario.

Lorenzo W. en

Grado:

Your employee, Alex, was very PROFFESSIONAL, FRIENDLY, and OVERALL, A GREAT PERSON!!! He definitely made my rental experience ENJOYABLE. Lorenzo D Walker US Diplomatic Courier

MARY S. en

Grado:

Gentleman accommodated me at the last minute with no reservation with a vehicle. I appreciate it a lot

star M. en

Grado:

The 24-hour drop box was used for this return. I was unaware this location existed until the U-Haul representative mentioned it. Thank you to the U-Haul representatives who assisted me over the phone with this rental. You were a blessing from God!

David S. en

Grado:

El cliente no dejó un comentario.

travis S. en

Grado:

El cliente no dejó un comentario.

Romel C. en

Grado:

Ninguno!!!! tienen un buen servicio al cliente

Dani K. en

Grado:

Have someone Present during business hours as well as being able to communicate properly in English and take the time to take you to the vehicle.

henry B. en

Grado:

Keep the quality of the service. Thanks

Rene J. en

Grado:

Ariz is an asset to your company. He is concern on my trip from VA to FL with the car dolly towing my small SUV. He remind me to be very careful and keep my eyes on the road. Great customer service.

Dani K. en

Grado:

El cliente no dejó un comentario.