Comentarios del cliente para Budget Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Budget Self Storage

Grado total:

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Evgeny C. en

Grado:

El cliente no dejó un comentario.

gatu T. en

Grado:

I did pick up the cargo van 3/4 full but when I returned mistakly I filled up mean I return it full the guy told me no refund. This is not fare if I return less you charge me why don't you refund should be balance. Other than everything was OK. Thank you

Gabriele S. en

Grado:

Very Professional and helpful. Excellent knowledge and customer service

Carrie C. en

Grado:

We first were confirmed to pick-up in Alexandria by text. We got there at the time we were told to and the location was closed. No one was there and we had no instructions of what to do. We had to call Uhaul and tell them the location they sent us to was closed. Then they made us drive another 20-minutes to a different location that was also closed. We called again and they sent us a text to do a pick-up without an agent there to help us. The process would not let us enter the correct mileage on the odometer so I had to take a picture to make sure I wasn't charged extra.

DENNIS R. en

Grado:

The vehicle that I reserved was not available when I arrived at my appointment time. I contacted customer service to make them aware and so I could receive the $50 refund because the guaranteed vehicle was not available. I have not yet received the credit against the failure to have the equipment available.

Edgar M. en

Grado:

easy pick up

Heather K. en

Grado:

The only thing I can suggest is that I wanted a receipt right away. I was told that the return was submitted and I had to wait for it to be emailed to me. I would have preferred to have my final charge done right then and known exactly what the charge was and had my receipt before leaving.

Eric J. en

Grado:

Great service at drop off. Very nice van. Good comfort features and ride. Low miles. Moving blankets and appliance dolly are of good quality. Both a great value.

Travis S. en

Grado:

El cliente no dejó un comentario.

matt W. en

Grado:

Very friendly and accommodating

Bernita O. en

Grado:

El cliente no dejó un comentario.

Eric F. en

Grado:

Very easy process and ito my surprise an mpeccably clean van.

Cali M. en

Grado:

El cliente no dejó un comentario.

Daniel A. en

Grado:

El cliente no dejó un comentario.

Orlando P. en

Grado:

El cliente no dejó un comentario.

Adria L. en

Grado:

El cliente no dejó un comentario.

SAHR P. en

Grado:

Excellent customer service.

wilhimena G. en

Grado:

El cliente no dejó un comentario.

HANGYU T. en

Grado:

El cliente no dejó un comentario.

JOANN D. en

Grado:

El cliente no dejó un comentario.

Tanim A. en

Grado:

the gentleman that helped me went above and beyond to make my move easier. thank you so much dude.

Bauyrzhan A. en

Grado:

This location deserves 5 star! Ahmad was very responsive and helpful. He provided different options and advised on best of them such as price and convenience. We rented a trailer from this location. Thank you! B.

Ryan P. en

Grado:

This location is not good if you have a large truck or a towing a vehicle transport. Hard to get into. They were closed by the time I got there so I just guessed on where I was supposed to leave the truck and trailer. No signs posted or anything. I tried the online return option but the website crashed every time I tried to upload a picture so I had to call the 1-800 number. What should have taken 15 minutes turned into over an hour return. The rep on the phone made no attempt to make things right other than checking me in over the phone and I still had to pay a late return fee of 100 dollars. I will never use U-haul again.

Patrick A. en

Grado:

I was surprised to have learned my pick up location was nowhere near my house. Which caused an unnecessary inconvenience to my move, already surrounded by stress. I attempted to call U-haul to address the problem and waited on hold endlessly. Once someone answered the phone the representative transferred me to a number with an old greeting which advised the department would be closed for Christmas and concluded by hanging up on me. I then called U-Haul back and was put on hold again. I finally gave up and the clerk at the pick location did his best to the remedy the situation. It was very unpleasant experience.

Tyler F. en

Grado:

El cliente no dejó un comentario.

Lorenzo W. en

Grado:

Your employee, Alex, was very PROFFESSIONAL, FRIENDLY, and OVERALL, A GREAT PERSON!!! He definitely made my rental experience ENJOYABLE. Lorenzo D Walker US Diplomatic Courier

MARY S. en

Grado:

Gentleman accommodated me at the last minute with no reservation with a vehicle. I appreciate it a lot

star M. en

Grado:

The 24-hour drop box was used for this return. I was unaware this location existed until the U-Haul representative mentioned it. Thank you to the U-Haul representatives who assisted me over the phone with this rental. You were a blessing from God!

David S. en

Grado:

El cliente no dejó un comentario.

travis S. en

Grado:

El cliente no dejó un comentario.

Romel C. en

Grado:

Ninguno!!!! tienen un buen servicio al cliente

Dani K. en

Grado:

Have someone Present during business hours as well as being able to communicate properly in English and take the time to take you to the vehicle.

henry B. en

Grado:

Keep the quality of the service. Thanks

Rene J. en

Grado:

Ariz is an asset to your company. He is concern on my trip from VA to FL with the car dolly towing my small SUV. He remind me to be very careful and keep my eyes on the road. Great customer service.

Dani K. en

Grado:

They charged me 7 dollars extra for gas even though i filled it up to full

Sherief B. en

Grado:

Nobody was there to help out or hand me a contract and after I did the self pick up I realized the car was under a quarter of a tank full and even though I had to go through the trouble of filling it up they still charged me with a fill up fee. I filed an objection to that fee but I hope that this is not normally how you run your business.

ralph C. en

Grado:

A bit out of the way to get there. People were very nice.

Jeff M. en

Grado:

El cliente no dejó un comentario.

Chris G. en

Grado:

The guy who helped me was excellent..don't know his name.

stephen M. en

Grado:

No improvment needed. Good customer service.

Katie H. en

Grado:

El cliente no dejó un comentario.

Adeel S. en

Grado:

Pick up location manager told me a whole different story which I had to believe but your spokeswoman giving me hard time for discount stuff

Tammara Z. en

Grado:

it all worked out well

Roger C. en

Grado:

I like this services

Mallory R. en

Grado:

I selected a different location and time for pick-up, and it was changed the day before my scheduled move. Further, the location was not clearly marked.

muluneh T. en

Grado:

Excellent customer service ever! With u haul.

stephen M. en

Grado:

Great customer service. Me Arif did a great job in assisting my moving needs. Thank you

Paul J. en

Grado:

El cliente no dejó un comentario.

luis M. en

Grado:

Everything was great. Very friendly, clean trucks. Superb customer service. 5 ??????????

Alfonso R. en

Grado:

El cliente no dejó un comentario.

Sloane B. en

Grado:

The gentleman working there was wonderful.

Manuel M. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

Great check in person

Karen C. en

Grado:

El cliente no dejó un comentario.

James Y. en

Grado:

El cliente no dejó un comentario.

Morey G. en

Grado:

El cliente no dejó un comentario.

Lawrence L. en

Grado:

El cliente no dejó un comentario.

Undra G. en

Grado:

Customer service was great! Overall great experience

yeftahe N. en

Grado:

Excellent customer service, the process was quick and easy.

Samuel G. en

Grado:

El cliente no dejó un comentario.

Tamika J. en

Grado:

The manager was very pleasant. I would definitely use this location again.

Sentu Z. en

Grado:

El cliente no dejó un comentario.

Jason S. en

Grado:

El cliente no dejó un comentario.

LELAND F. en

Grado:

El cliente no dejó un comentario.

Dawn L. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

Dropped off early in the morning. No contact with the people working there Hard to find amidst the other businesses

Mai-Ly R. en

Grado:

Better signage for key pick up location. When picking up in the evening/when it’s not light out it was hard to find. Also, when making a reservation, it would be nice if customer was informed at what time they could no longer pick up vehicle if arriving after initial pickup/reservation time.

edwin R. en

Grado:

The facility was closed

Almaz A. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

El cliente no dejó un comentario.

KEVIN B. en

Grado:

Made my military move very easy .

Patricia M. en

Grado:

The U-Haul representative was extremely helpful and patient. However, the U-Haul system was not working properly and it took me over an hour to check in. This is after both the time and location to pick up the van was changed at the last minute. I didn’t get a drop off location near me when I signed in and when I tried to change my drop off location, none of the U-Haul customer service people helped me at all.

Ed K. en

Grado:

El cliente no dejó un comentario.

Travis M. en

Grado:

El cliente no dejó un comentario.

Rayana D. en

Grado:

El cliente no dejó un comentario.

Dorsey D. en

Grado:

There was no one in the office. Sign said back at 1130 but that didn’t happen. There was a maintenance man who helped me figure it out he was working on the trucks not the office person

Hashmatullah B. en

Grado:

You may consider hours that better suited toe average customer's work schedule. Service was excellent, but the excellence did require an employee to stay beyond posted hours.

Zachary B. en

Grado:

The original location did not have a truck set-up for self pickup, which meant we had to spend time talking to customer service and then travel to another site, very out of our way. This wasted a lot of planned moving time and put us behind schedule. Very disappointed in this service.

Robert V. en

Grado:

Cleanest truck and friendliest staff I've ever dealt with renting a moving truck (UHaul, Penske, or Budget). No Joke. Will always rent from here if possible going forward.

VICTOR F. en

Grado:

El cliente no dejó un comentario.

Orlando F. en

Grado:

As a big part of the deal is connecting to the internet to take and drop the vehicle; it is a big need to have a WiFi connection available, for customers to be able to do the process smoothly. The area has bad cellular coverage, so it makes this need much bigger.

Benjamin J. en

Grado:

I made a reservation weeks in advance and was not able to use the time or place I had requested. Terrible start to a hectic and time-sensitive day before moving 200 miles away. The location itself was clean and well maintained but was not what I wanted. I will not be using UHaul in the future.

ELIZABETH R. en

Grado:

El cliente no dejó un comentario.

Suzan A. en

Grado:

Availabilty of trucks was great with an excellent staff. Please consider selling moving boxes.

James H. en

Grado:

El cliente no dejó un comentario.

Beniam G. en

Grado:

It was good and very efficient service

Barock G. en

Grado:

The agent was great and helpful!! It’s always good to see people who are willing to help.

Hossam A. en

Grado:

El cliente no dejó un comentario.

Alea K. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

During the smart phone pickup process, I was surprised to learn I needed to provide another name and phone number as a reference. I provided names of my wife and son but the lady I was texting with said no one was answering either phone number... not surprising since I started the check-in process before 7:00 AM on a Sunday morning!

David L. en

Grado:

El cliente no dejó un comentario.

jacob F. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

I rated item NA as I dropped the truck off after hours. Looks OK, but it is in a somewhat remote location, otherwise everything went OK

Surinder S. en

Grado:

El cliente no dejó un comentario.

Dunn B. en

Grado:

I was late for my reservation time and the manager was not on site. I was able to get a hold of manager and he returned to site very quickly. He was very customer service friendly and went the extra mile in meeting my needs.

LeRoy L. en

Grado:

Went like clock work.

Thomas Y. en

Grado:

El cliente no dejó un comentario.

Renko H. en

Grado:

El cliente no dejó un comentario.

Johny M. en

Grado:

El cliente no dejó un comentario.

Helen C. en

Grado:

El cliente no dejó un comentario.