Customer Reviews for Budget Mini Storage
(Distribuidor de U-Haul del vecindario)

181 comentarios

3709 Edwardsville Rd   Edwardsville, IL 62025

(618) 692-8194

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/21/2022: 10:00 a. m. - 3:00 p. m.
  • 5/23/2022: cerrado
  • 5/29/2022 - 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(618) 692-8194

3709 Edwardsville Rd
Edwardsville, IL 62025

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/21/2022: 10:00 a. m. - 3:00 p. m.
  • 5/23/2022: cerrado
  • 5/29/2022 - 5/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Kathy S. 
Clasificación:
4.0

99/a mile is very pricey. With the smallest rental and refilling gas, driving to next town and back for only 2 hours use, it cost me over $100. The check in/out mobile option took a good amount of time. The info for check out should let you know it may be a 20 min process just to get in the truck and then again when you return.

Katie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristine W. 
Clasificación:
5.0

This was the third place where I tried to get a truck on the day in question. The other two were absolute failures due to people not following through on their promised agreements. The gentleman here was helpful, mindful of my time constraint due to the other two failures, yet was sure that I was aware of the condition of the truck in question.

FREDERICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

The online tool using the App is very confusing and needs to be revamped. The attendant on duty was very helpful in processing the vehicle return.

FARSHAD G. 
Clasificación:
1.0

I was charged a $55 gas fee when I drove the truck 10 miles.

STEPHEN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennnifer T. 
Clasificación:
5.0

All was good!

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
5.0

Mr Dixon was wonderful and very helpful in explaining how the rental process went.

YVETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD L. 
Clasificación:
3.0

Our rep is a great guy. That being said: The truck was not in the best condition, the tank was only about 3/8 full, and it was almost impossible to link my return information or speak with customer service.

Marjock F. 
Clasificación:
5.0

Tim was so helpful with the contracting and hook up!! Great work!!

Patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

Timothy D, who assisted us, could not have been nicer or more helpful! When he didn't have the dolly we requested, he went to get one from another UHaul and had it for us when we arrived. He also helped us navigate the UHaul website when we were checking iver the truck. THANK YOU FOR ALL YOUR HELP!!!

EMILIOS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA W. 
Clasificación:
5.0

Tim was very friendly and helpful - highly recommended!

Thomas W. 
Clasificación:
5.0

Great location are very good people to deal with

DAVID B. 
Clasificación:
5.0

Not a lot of signage for the entrance- easily missed.

PATRICIA M. 
Clasificación:
5.0

Excellent customer service at this location!

GEORGE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

laren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR D. 
Clasificación:
3.0

No where to lock furniture dolly when contactless drop off

Jay C. 
Clasificación:
5.0

What a top notch experience. I moved 550 miles driving a 15' truck while pulling a auto transport trailer. I was pleasantly surprised at how well the truck handled. My experience with Tim at the U-Haul location on Edwardsville Rd. was excellent! He made me feel confident that everything was safe and secure. He is an asset to U-haul!

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANNA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria B. 
Clasificación:
5.0

Tim is the man, he was super helpful and helped me out of a jam by finding me a storage shed with very short notice. Great experience over all!

Jonathan C. 
Clasificación:
4.0

I had difficulties doing the mobile return check in because I could not get my location verified. Therefore I was unable to complete the rest of the check. There should be some way to bypass that step. Also when doing the initial on line check in, I did not have access to the driver's license of the designated driver so was unable to correctly complete the check in. Once again it would have been beneficial to be able to skip that step and continue the check in process. Any uncompleted steps could have then been done in the office.

Diane E. 
Clasificación:
4.0

The online “approval” process at the location needs upgraded. We waited 20 minutes, then had to go talk to the guy, who said to stand near the key boxes. We waited another 5 and only got the approval *after* we did a chat asking how long it should take.

Tyler R. 
Clasificación:
5.0

Was a good experience, owner was knowledgeable, friendly, and helpful. Got us going in short order on a rainy morning.

David T. 
Clasificación:
1.0

you can not move the pick up location 40 minutes away from the original location and notify me a day and a half in advance.

Ona W. 
Clasificación:
3.0

Drop off location was fine, however, I had to call support several times to find an appropriate location closer to my home town because the initial drop off location was about 35 minutes away. This whole process has been a completely terrible user experience, from using the website, the iOS app, contacting support, contacting the scheduling the department. All completely terrible. I will likely not use U-haul again.

Justin H. 
Clasificación:
4.0

Tim explained everything clearly and the truck performed up to expectations.

Keith M. 
Clasificación:
5.0

He needs some or the mar x's to mark pre damage

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN W. 
Clasificación:
5.0

This is the second time in less than a year that I have rented a 5 x 9 trailer w/ramp from Tim and I could not be happier. I have to rent another one within the next week or two. Thanks Tim !

DUANE R. 
Clasificación:
5.0

Tim is great. He takes care of everything!

Ryan E. 
Clasificación:
5.0

very good service, just like being at home comfortable and relaxing atmosphere, thank u

BELINDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy C. 
Clasificación:
5.0

No problem

Alice C. 
Clasificación:
5.0

Tim was excellent in customer service and hospitality. I will definitely recommend this site to friends.

Mark E. 
Clasificación:
5.0

The service was outstanding. I couldn't have asked for a better experience. Everyone was professional and very nice.

JOHN A. 
Clasificación:
5.0

Excellent service.

LYNNE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelby W. 
Clasificación:
3.0

No one was at this location. Drop off box used.

Shelby W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Tim was very polite and helpful in every way.

WESLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
5.0

Friendly and very helpful. Highly recommended.

MICHAEL T. 
Clasificación:
5.0

Very friendly and helpful. Much nicer then the store in Ofallon MO on highway k.

Jana M. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
5.0

Tim did a great job getting us taken care on the pick up and return.

James C. 
Clasificación:
4.0

anyone who represents U-Haul in anyway should be required to wear a mask even when inside there facility or interacting with a customer.

Joseph O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

Tim was very helpful and friendly. Helped me find the best deal and made my experience great.

EVAN S. 
Clasificación:
5.0

Very good and helpful manager. No suggestions for improvement.

PAUL F T. 
Clasificación:
5.0

A A A A W W W S O M E!!!!!!!!!!

Lorna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maddisen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB L. 
Clasificación:
5.0

Tim, the manager was the best person at any Uhaul center ever in my life! He went out of his way to be helpful. On a Sunday he came over to center to help me unhook a 6x12 trailer. Budget Mini-Storage, Edwardsville Illinois

RALPH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Libby F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SIMEON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI S. 
Clasificación:
5.0

Location was great. Only little thing was the wait for approval online

Ralph D. 
Clasificación:
4.0

Much better experience at drop off, the guy was really nice, he helped me check out because online return was not functioning. It was hard to find.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRIS H. 
Clasificación:
5.0

Take responsibility when something goes wrong instead of passing it off on the customer.

Brett L. 
Clasificación:
5.0

They already do more than enough!

Sarah M. 
Clasificación:
5.0

I can't remember his name unfortunately, but the gentleman that helped me went above and beyond to ensure i was set for my cross country move. He helped me load my car onto the trailer and thoroughly demonstrated how to properly use all of the equipment, he was amazing!!!

Kory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane R. 
Clasificación:
5.0

I did not have any problems with scratches and dents, but i'm afraid if i didn't spend the time and take pictures of minor dents and scratches, that i would be responsible for it. What is the intent and what is the guidance for dispute the condition of the equipment prior to rental. This was the most uncomfortable part of my experience.

David K. 
Clasificación:
5.0

Very friendly people. Seamless transaction.

Dena T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

The car hauler worked out great and Tim Dickerson was very helpfull in explaining how ererything worked and how to secure the car.

David W. 
Clasificación:
5.0

I can not think of a thing. Both folks we dealt with made it quick and easy. I will be using this location and staff again. Thank you for superior service and honestly ... you folks are great.

Sarah M. 
Clasificación:
5.0

get customer service

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary I. 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abhishek T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valarie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam B. 
Clasificación:
1.0

Better trained staff with clear instructions.

Allison L. 
Clasificación:
5.0

Tim was outstanding! Patient, personable, knowledgeable, and thorough. He made process easy and I felt much more at ease.

Gretchen I. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
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  • Ícono de remolque
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  • Ícono de suministros de mudanza
    Suministros de mudanza

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