Customer Reviews for Budget Mini Storage Valley Road
(Distribuidor de U-Haul del vecindario)

342 comentarios

9101 E Valley Rd   Prescott Valley, AZ 86314

(928) 772-0188

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(928) 772-0188

9101 E Valley Rd
Prescott Valley, AZ 86314

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHANE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wesley T. 
Clasificación:
5.0

Kathleen Is A AWESOME Customer Service Lady !!! Helpful and kind my pleasure almost two years at storage/ now they are U Hauling on there property pastorLorraine Prescottvalley Arizona

Lorraine R. 
Clasificación:
1.0

They didnt have the truck for me when I went to pick it up after already reserving one, so i had to get smaller one at the same price as the big one and it was a damaged truck. Then upon returning the truck ON TIME they proceeded to charge me another $191, when the entire truck was paid for and returned on time. I am very dissapointed, will not be recommending and would appreciate a response and explination for why I was charged an additional $191 when it was unnecessary.

NATASHA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISE W. 
Clasificación:
3.0

Location itself is good in Prescott Valley. Experience picking it up wasn't great. Found out last minute that our truck wasn't going to be where we confirmed...no big deal. We understand that the people at the storage facility with the U-Haul equipment aren't U-Haul employees... the woman at the front desk at this location wasn't pleasant at all. Condescending/grouchy/unprofessional lady... haven't ever seen anybody throw a drivers license across a desk to give it back to someone, but she threw my husband's license back at him. It was clear that we were inconveniencing her by coming in where the reservation wasnt originally scheduled. I was trying to explain that we were picking up our auto trailer somewhere else but couldn't get my words out before she cut me off to tell me, "you're not picking that up here." Maybe she assumed I was going to ask her for one, I'm not sure. First time renting a U-Haul that the desk person didn't walk out to the truck with us. Mileage wasn't what she put on the paperwork. She also didn't put our correct mileage on the paperwork. We hope that she had an off day that day and that if she is really that bitter that she finds some sort of happiness in her life. Wouldn't recommend this location for any services. Would recommend U-Haul to stop sending customers to that facility.

JERRY G. 
Clasificación:
4.0

Great staff. Seller ate from this location: Online to pickup at a different location could use better instructions. Nowhere on the Uhaul web site or my account page did it say I needed to wait until the hour of pickup, before I would receive the remote after hours code for the pick up and that I would not get the code until after payment ... but payment would not be processed until the hour of pickup!

LINDA S. 
Clasificación:
5.0

Nothing, everything was great!

Paul D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD T. 
Clasificación:
5.0

Very nice helpful and efficient.

SHONYA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATINA W. 
Clasificación:
4.0

the pickup truck I rented was stolen and a dog was left in it for some time

RICKY J. 
Clasificación:
5.0

The truck had called AC it ran well did the job the only thing that would have helped a little is I was surprised I didn't have any of the packing blankets at all in the back a couple of those would have helped but the gentleman that helped us was friendly and overall everything was great

Elliot B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

The lady that helped us (so sorry I cannot remember her name) was so Awesome and friendly.

David W. 
Clasificación:
4.0

Thank You

DARLENE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
3.0

They gave me the wrong truck and I spent to hours straightening , the mgr had to come in on her day off to straighten out the mess

RHONDA K. 
Clasificación:
5.0

Have the user fill the gas tank up

Leif C. 
Clasificación:
5.0

Fix your app🙄 shameful

SOLOMON E. 
Clasificación:
3.0

The vehicle was filthy and reeked of cigarette smoke. Your IT system was down and the vehicle was not ready to check out or drop off.

Robert S. 
Clasificación:
5.0

Kathleen did a very nice job she's very helpful he ran into some problems but you did get it straightened out. On the other hand the truck does definitely need some service done to it.

JOSEPH B. 
Clasificación:
1.0

Very busy location. Staff was overwhelmed and stressed with amount of customers while resolving issues for another customer. Selection of equipment is minimal at best.

CHASE W. 
Clasificación:
1.0

I had issues with picking up the rented vehicle on time. The staff was nice and tried to help, but the Uhaul system overcharged me. I returned the truck one hour before the time it was due and Uhaul charged me an additional day.

Claudia C. 
Clasificación:
3.0

Customer gas cheating is going on. We only went 11.9 miles and then put $13 worth of gas in it! Service was slow due to lack of employees. But everything worked correctly and we were successful.

Frederick M. 
Clasificación:
2.0

This wasn't really the site's fault, but they were under construction and we had to take the truck to a different site. The fault lay with UHaul, for giving us this site as one we could choose to leave the truck. We should not have been offered a site that was non-functional. So then it was a hassle for us--find another site, drive there, get permission from UHaul to leave the truck there ANd from the site. Very inconvenient and poor management. Luckily, the second site was willing to take the truck.

Dorothy L. 
Clasificación:
5.0

Your Employee { from QUEENS } @ Budget mini Storage is The Consumate Professional , I will Highly Recommend your Services to my Family & Friends , Sincerely , Robert Barrins

Bob B. 
Clasificación:
5.0

Great staff, friendly and helpful

Diana L. 
Clasificación:
5.0

We had an easy rental and return. Staff is super helpful and friendly.

Kristen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Travis D. 
Clasificación:
5.0

Truck was great , service great, would use them anytime

George H. 
Clasificación:
1.0

Lazy employees..both times i went in to pick up my truck and return i was there for over 30 mins..not to mention this new return the truck online was an inconvenience..all around the truck was fine but the rental process wasnt any better than waiting at the er..

Nathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
3.0

Took quite awhile to get the paperwork done for the rental. Wish it had not been so time consuming

Patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheilagh M. 
Clasificación:
5.0

We originally requested a 17 foot truck from this location. After receiving a phone call, we were told we could be provided a 15 foot truck at the Grizzly Automotive location in Prescott Valley. When we arrived at Grizzly Automotive, they stated that they only had one truck and it was already booked for the day by a man who came in the day before. We were told that he booked the truck first, even though we requested a truck online on November 27th. We were sent over Budget Mini Storage. This location was able to get us a 20 foot truck with ease. Additionally, the staff at Budget is extremely helpful and courteous.

Faith M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilyn L. 
Clasificación:
5.0

Val was very nice to work with. Always nice to see a smile.

Steve B. 
Clasificación:
5.0

Drop off very smooth. I informed the attendant that the windshield wipers were not usable.

Stephen B. 
Clasificación:
5.0

Nothing to improve costumer service was exellent,,

Edward W. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kurt F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

When we filled the truck up with gas to take back to U-Haul, it took over 5 gallons for a total mileage of 12 miles. I am thinking that the tank was not full when we picked it up. We were advised that the tank was full when picked up.

Ruth T. 
Clasificación:
5.0

Nothing, the people and equipment and the service at this location where nothing less than amazing. I would definitely rent from them again

james C. 
Clasificación:
5.0

nothing

Dave D. 
Clasificación:
5.0

Service was excellent and Val made it a great experience!

Brent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristina R. 
Clasificación:
3.0

My truck they gave me , windows were dirty , truck was not clean , no one explained why the yellow lower right botton was for ,it flashed on & off . The man in California that I dropped off the truck was great customer service.

Lena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerimee D. 
Clasificación:
5.0

i would send anyone with u haul needs to this location very very helpful, very nice , thank you

Monica W. 
Clasificación:
5.0

El cliente no dejó un comentario.

phillip S. 
Clasificación:
5.0

Really nice place! Awesome customer service ?? and a new truck.

Dori W. 
Clasificación:
5.0

Everything went very smoothly...the on site staff was efficient and helpful. Would definitely use this facility again!

Phil K. 
Clasificación:
5.0

Great Location..we used them for our last 2 moves. The office gal Val goes a great job.

Kelly F. 
Clasificación:
5.0

very satisfied

Bruce V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARYLIN R. 
Clasificación:
5.0

John was wonderful to work with. He was professional and friendly. I will definitely recommend this location.

Carolyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERI T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

In both locations, the staff was very friendly and helpful. I had no problems at either locations.

Angela M. 
Clasificación:
3.0

When dropping off the truck the person behind counter acted as if Ibwas bothering her day and asked (Me ) if it was gonna take very much time. I told her all I was doing was dropping the truck off it was a one-way rental. She didn't even go out to check miles over the gas to see her what they were even though I took pictures of everything to prove it was filled up and what the mileage was . Other than that the truck and the original store was very very good.

rj J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha W. 
Clasificación:
2.0

For some reason our contract was changed to (5) hours, when all our pre-rental paper work reflects (6) hours as we requested. We were charged for the amount originally requested for the (6) hours. The main complaint is, this location is NOT reachable by phone, even after calling a total of 11 times during & after business hours. This is NOT acceptable, especially when needing to get ahold of someone during the time the trailer was in our possession.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY LONG V. 
Clasificación:
5.0

nothing. it was great

JOHN D. 
Clasificación:
3.0

They were out to lunch so I cannot judge per say , the gentlman on the phone from Phoenix was very helpful tho

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald L. 
Clasificación:
5.0

Everything was very smooth and exceeded my expectations. Your employees were great and communication was excellent. I don't know how to improve on my experience, it was great.

SCOTT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg C. 
Clasificación:
5.0

Very happy

Wendy W. 
Clasificación:
4.0

Only had one issue when using the diagram to fill the tank back up and i put in the right gallons and it filled it bacl to full instead of half tank. They did gove me a $5 credit which is appreciated! Otherwise all was really good.

Doug E. 
Clasificación:
5.0

El cliente no dejó un comentario.

jill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
2.0

The trailer had low tires on left side, was told that they don't have a compresser to check the air myself. I did and it had a flat tire. Had to call and have fixed. Nice lady on the phone and great guy that changed the tire.

James B. 
Clasificación:
5.0

All was great, Thanks

deb T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn P. 
Clasificación:
4.0

El cliente no dejó un comentario.

EARLINE J. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba