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Chase L.
Customer Reviews for Buden RSM RV Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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David at the front was great and made sure I was taken care of! Great service and I would recommend this uhual any day
Chase L.Excellent customer service!
Ronald M.So helpful, accommodating, and great service overall! ¡Gracias!
ELLA B.David was very professional and very proficient.
jerry S.Always friendly and helpful
PATRICE B.Check AC/ventilation system is working properly.
Bryant S.Efficiency, reliability, availability, affordability, outstanding customer service, what else can you ask for? Free coffee with every purchase?hmmmmm……
Senel S.Inside the van was not clean.
Mehdi A.Very friendly and helpful guy by the front desk.
JON N.super friendly guy who helped me. Very professional.
Arthur T.We were greeted immediately and received friendly and efficient service.
Kim G.Easy for pick up easy to drop off
CUNEYT K.Easy to book online and return - excellent process to make things easy
Dennis N.Whenever I have to rent any trucks I always use this UHaul location! The service and abundance of equipment is always perfect!
Corinne P.Nothing. Everything went as planned. The van rental was clean and ran well. The location was clean and the service prompt and efficient. ¡Gracias!
Garry G.The truck wasn't fully fueled, so I refilled what I consumed and return the truck. I tried to use the phone app to get the keys but it failed.
ZIAD E.Everything is good I am Happy Appreciate your Business .
ABDULLAH P.Renting from this location almost monthly, we are consistently given the absolute best customer service! Service is always friendly and professional, which keeps us coming back!
Monica R.david is great
JOHN B.Once I was able to get WiFi service I really liked the ability to pick up the truck using my mobile phone. This is a very convenient way to rent the truck, thank you.
Dana J.Nothing. Everything perfect
Changhoon O.Manager is the best, self check in was super easy.
Stacey K.David was AMAZING! While driving, I had an AirPod slip out of my ear and drop between my Uhaul truck seat and the center console. I was stumped, and could NOT find it. It was David's mission to find it. He was amazing. Oh, and EVERYTHING else about my rental exceeded my expectations. 5 starts all the way around.
Robert S.David was the best. He was very helpful and went over all the options and U-haul processes. My whole experience ended up being very smooth thanks to his efforts.
Andrew R.Everything was great, service outstanding.
gary H.The gentleman who assist me in the location was very helpful and accommodating.
Moises S.Best customer Service!
Stacey K.Awful customer service when my reservation at the Ritchy St. location in Santa Ana was cancelled but never notified. I only found out on my way there by attempting to check in on my phone and they substituted an 8'pickup for the 17' truck I reserved AND it was in a city 20 miles away. Very poor experience and I will NEVER use that location.
Janine W.Excellence overall in every cstagoty
michelle K.Desk guy. I think Dave. Very helpful and very polite. :)
Diane B.Don't allow your company user data to be hacked.
Stephen L.The car was giving me hard time I thought it will stop anytime I do t know what's wrong also it was. Wry hard to find the drop off location and they don't answer they phone
Adil A.Great customer service, always a pleasure dealing with Dave!
Stacey K.Service was excellent and David was very friendly.
PAUL Z.Quick and easy drop-off.
Lisa L.David was extremely helpful and accommodating. Being vendors at a local vintage market, we rent a cargo van almost monthly to transport our inventory. We have never had an unpleasant experience!
Monica R.Great service. I have used this location for the past 7 years.
Dominic R.Online drop off was again not working, so we had to call for help. We were told to just put the dolley and the blankets in the cab (as there was no lock on the back), lock the cab, and drop off the key. Notes should reflect that. The next morning we get a text to check the truck in, and then a $104 charge for fuel and after hours drop off. What?? It's not our fault the app wasn't allowing us to do online drop off - we tried - and the fuel gauge was EXACTLY the same as how we got it. We made sure of it and took photos. We went in to talk to them and the employee was rude and refused to reverse the charge, even though we had photos of the fuel gauge at both pick up and drop off and there were extensive notes in your system as to why we had to call at drop off, even though we had scheduled it for both mobile pick up and mobile drop off. We've had to file a claim with you (Ref no 3976841) and we are expecting the $104 refunded to us. Otherwise we will file a dispute with our card company and - we know how to use Twitter. We've rented from you many times before and we've NEVER had this much difficulty!
John C.Everything was excellent. Customer service with David was very nice
Richard M.My original requested pickup location when the came came did not have my requested vehicle. The new location where I picked up the vehicle was not open at my requested time, so I needed to pick the vehicle up a day earlier than I would have wished. The pick up location also did not have all of the equipment paren e.g. moving blankets) that I had ordered. The customer service representative at the pick up location was extremely nice and helpful, and gave me 25 extra miles and, of course, did not charge for the blankets that were not available.
Philip R.If everybody is treated as professionally, kindly & expediently as I was, THAT'S A+ EFFECTIVE CUSTOMER SERVICE - no improvement necessary, that's a lofty standard to maintain - & HERE's TO SUCH DAILY PERFORMANCE BULLSEYES TO TARGET (!)-))))))) My hats off to you - THANK YOU FOR A GREAT EXPERIENCE !
John C.The prior renter left a empty box and an appliance dolly in the back of the truck and it eas not swept out before they returned it. No problem but wanted you to be aware.
Richard C.The truck was ready, the check in and check out were fast and efficient. Gracias.
Morris M.The owner is extremely helpful in preparing your rental equipment and making sure you are ready for your move.
Rock M.Great! Thank you!
michael B.Pickup location was excellent. The truck was clean and well maintained and the customer service was exceptional.
Robert S.David is aways great. Thank you Moe
FARHAD Y.David always goes above and beyond with his service. Good old fashion reliable employee. Thank you for always making sure my truck is ready.
Kimberlee W.The manager of this location is amazing. I would not rent from anyone else but this location.
STACEY K.You guys really did a good job 👏🏽 Rented 3-weekends in a row and each time the staff was pleasant, helpful, and very knowledgeable.
Mustafa M.We were sent an hour and half to a location that didn't have our truck for us. Then we were sent to a new location another hour away. Finally got our truck filled with ants. We received $50 compensation for driving all over to pick up a uhaul no one had. What a joke! Will not recommend uhaul or use then in the future.
Chris F.This location was clean, convenient, and had the best ever Uhaul rep assisting me! He was ever so kind to allow me to come in early and pick up my trailer so that I can make my appointment for which I needed the trailer. Having had the location for pick up chains further away than I expected, this location was very accommodating and had it not been for them I would not have made my early morning appointment. The rep was absolutely the best ever!
STANTON P.The guy where I picked up the trailer was the best uhaul employee I have ever felt with!!!
Ken P.All good, thanks
Robert A.