Customer Reviews for Buden RSM RV Sales LLC
(U-Haul Neighborhood Dealer)

4,395 reviews

29901 Santa Margarita Pkwy Ste D   Rancho Santa Margarita, CA 92688
(In the old Nissan bldg off Santa Margarita pkwy & Empresa Enter on Empresa, Across the street from ARCO station, entrance at rear of building)

(949) 589-1074

Office Hours

  • Monday - Tuesday:
    10 am - 12:30 pm / 1 pm - 1 pm
  • Wednesday - Thursday:
    10 am–1 pm
  • Friday:
    10 am - 12:30 pm / 1 pm - 3 pm
  • Saturday:
    10 am - 12:30 pm / 1 pm - 5 pm
  • Sunday:
    9 am–12 pm

Services at this Location:

Contact Us

(949) 589-1074

29901 Santa Margarita Pkwy Ste D
Rancho Santa Margarita, CA 92688
(In the old Nissan bldg off Santa Margarita pkwy & Empresa Enter on Empresa, Across the street from ARCO station, entrance at rear of building)

Services at this Location:

Office Hours

  • Monday - Tuesday:
    10 am - 12:30 pm / 1 pm - 1 pm
  • Wednesday - Thursday:
    10 am–1 pm
  • Friday:
    10 am - 12:30 pm / 1 pm - 3 pm
  • Saturday:
    10 am - 12:30 pm / 1 pm - 5 pm
  • Sunday:
    9 am–12 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Great help with finalizing rental and final return.

Mark F. 
Rating:
4.0

They should change their hours on the UHaul website that states: Saturday: 10 am - 12:30 pm / 1 pm - 5 pm I got there a little after 3 and was told that I was lucky, since they close at 3. That said, the attendant was very nice and accommodating, and quick to process the rental, which I appreciated. Pickup truck was clean and newer.

Michael N. 
Rating:
5.0

It was simple, straight forward, and friendly, keep doing what you're doing

Arren P. 
Rating:
4.0

I did self check in on my phone. The lock on the key safe was very hard to open after entering the combination. It should be cleaned and oiled on a regular basis.

William B. 
Rating:
5.0

Great service again. Everyone very helpful. Made everything easy.

Randal D. 
Rating:
5.0

Customer did not leave a comment.

Vivian M. 
Rating:
5.0

Bill and Henry were fantastic. Hugely recommend

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Bianca W. 
Rating:
4.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Customer service is fantastic every time. I've rented from this particular uhaul location for many many times and they are always great! Thank you for being the best l!

Sokhim R. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Top shop!

JIMMY V. 
Rating:
5.0

Never have had any issues renting from here. Super friendly staff.

Abigail S. 
Rating:
5.0

Henry, the proprietor of this facility was very helpful and personable during telephonic conversations and the assured the details of the arranged rental would be met when rental party arrived for pick-up and same customer service was provided upon return of the rental property. Would recommend this facility to others in the O.C., area.

Vance B. 
Rating:
5.0

Henry is a great front of the house guy. He is personable and a great listener. I call him a friend Because he makes me feel like we are friends.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY L. 
Rating:
5.0

Great service and very nice people. Love this uhaul location. Thank you!

blaine N. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Erin K. 
Rating:
5.0

Have a motorized stairs dolly available. Great service.

Andrei D. 
Rating:
5.0

Everything is always ready to go. Truck and equipment are in great shape. I like to use the app pick up and drop off. Works great. I highly recommend U Haul in RSM.

James W. 
Rating:
5.0

Customer did not leave a comment.

jacob G. 
Rating:
5.0

Customer did not leave a comment.

Judy P. 
Rating:
5.0

Great job! Super friendly staff member!

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Lalaine T. 
Rating:
5.0

Customer did not leave a comment.

Quinn H. 
Rating:
5.0

Customer did not leave a comment.

ANDY G. 
Rating:
5.0

Very fast and even hooked the trailer up for me. In and out in less than 10 minutes.

Derek A. 
Rating:
4.0

The mobile pick up was awful and took way too long.

MichaelTanner G. 
Rating:
4.0

Warning light came on- truck had very low oil. Truck was rented out with very listtle oil and fuel tank was at 13/16. Luckily low oil light came on at a location I could purchase engine oil. Drop off location I agreed to return truck to was not correct. I agreed to return truck to Coeur d'Alene, Idaho but when I took truck there I was told truck had to be returned to Sunset Hwy, Spokane, WA. This location was 40 miles away.

DEBORAH J. 
Rating:
5.0

The truck ramp was malfunctioning it wouldn't extend 90% of the time only once in awhile after trying for 20 mins did it extend but other time with even long times trying it would not work

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Raul G. 
Rating:
1.0

You made me drive 30min away from my original requested pick up site. When I arrived for my 10am appointment I was told that this new location doesn't even have the truck I reserved. So why was I sent there? They settled on giving me a local truck which meant I had to bring it back after my move. This was extremely inconvenient and made for a very long, expensive day.

Evan M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Not a big deal , but the truck was dirty . We only needed it for 1 1/2 hour to pick up a table in Irvine . Location is great , close to our house so that worked out .

Bettina S. 
Rating:
5.0

Customer did not leave a comment.

Sheri J. 
Rating:
5.0

The guy who runs the show over there is super cool! Gets ya in the truck asap with no issues!

Michael R. 
Rating:
3.0

Truck had mud and dirt all over the inside. Windshield was dirty and the sun visor was broke. Seats were also dirt. It's a lot of money to pay for a truck in that shape.

DeVona C. 
Rating:
5.0

Nothing.. You've got a well oiled machine.

Walter C. 
Rating:
5.0

Great experience!

Thomas H. 
Rating:
5.0

While we were initially disappointed that the vehicle type was at the locatio near our home and that we had to travel 21 miles away to pick up what increased to a 20 foot truck, we were actually more pleased with not only the size of the vehicle, I can't say enough about how quickly the gentleman got us set up and going. He was very personable and professional and clear. I'd rent from this location again if I still lived in the same area.

Allen H. 
Rating:
5.0

I believe Henry took care of me. He is great with people and remembered me. I rent here a couple of times a year. I was very fond of David who I heard had passed. Henry has filled the spot nicely !

Tim H. 
Rating:
5.0

Customer did not leave a comment.

PERCILA K. 
Rating:
5.0

Customer did not leave a comment.

Melinda P. 
Rating:
5.0

Customer did not leave a comment.

Zoe D. 
Rating:
5.0

Love the check out and in process by phone. Very cool.

Aran S. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

The counter service was friendly and helpful and the truck ran fine. I did have a problem returning the keys after hours because I don't use phone apps. I also noticed that the customer now has to record the mileage and fuel gauge, taking pictures and entering the information, something U-Haul employees used to do.

DANIEL N. 
Rating:
3.0

Truck was very dirty and the desk guy was not engaged.

Neil C. 
Rating:
5.0

great customer service

Joshua N. 
Rating:
1.0

I dropped off Sunday at 1:00 PM, my contract required drop-off by 5:00 PM. They charged me additional $20.00 for late drop-off, ie NOT my fault they close at noon! Called them to discuss, left message, but NO call-back. Awful customer service!!

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Very good service

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Rex S. 
Rating:
5.0

Windows were dirty with no window shield wiper fluid. Love Henry such a big help always.

Kimberlee W. 
Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
5.0

Super quick check in and out. Very nice

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
5.0

Customer did not leave a comment.

Philip Z. 
Rating:
4.0

Customer did not leave a comment.

Dirk W. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Sheila D. 
Rating:
4.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Silvia S. 
Rating:
5.0

Best U haul ever!!! So kind, helpful I love this store and would recommend to customers.

Kimberlee W. 
Rating:
3.0

Called location during business hours 5x in two days to arrange pick up and drop off. Got their answering machine 3x, left a message 1x but didn't get phone call back. Got live person 2 of the 5 times. One time was helpful, other time was on hold for 10+ minutes, so I just drove down to the location. Was still on hold when I arrived. Pricing is fair, owner was nice, staff are cordial if you can get them on the phone. I would prefer to drive further to get better service. Not efficiently ran my opinion.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

MAZEN R. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Luv the new pick up app

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

TENDAI N. 
Rating:
3.0

Pick up was easy. Process was easy. I think the only feedback is to have employees who are actually kind and act professional… drop off was awkward. The guy at the computer was fine, but the guy behind him, slouched, very disheveled, staring at me, blank face, and didn't respond when I asked him a question. As if I interrupted something and he was mad, as he waited for me to leave. Very strange

Eric T. 
Rating:
5.0

Ready when we are. Great services

Robert S. 
Rating:
3.0

I went to drop off the truck no one was there door locked this was at 2:00pm. I went and picked up my car came back door still locked no one there this was around 3:20pm so I used the app to return the truck the when I received my bill I was charged $20.00 for after hour drop off. I have requested a refund of my $20.00.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Great experience! Easy check in and out, vehicle worked well.

Ron M. 
Rating:
5.0

Excellent customer service. Was quick and fast and efficient great employees.

Robert F. 
Rating:
5.0

Your employee's and your trucks were excellent, I have no complaints👍🏼

John C. 
Rating:
5.0

Provide example photos for each photo to be taken of the vehicle during a return. Update verbiage to "vehicle" instead of "equipment"

Makoa F. 
Rating:
5.0

Customer did not leave a comment.

Stacey F. 
Rating:
5.0

Need work on you UHaul app. I was 40 minutes later than I planned and the App did not work. It would not allow me to get the key for the truck once I arrived. I counted your customer service, had to wait 10 mins for a call back and then the rep hung up. You should text a renter if they are late. When I finally got a rep to speak with, they explained the truck was taken out of service since I was over 30 minutes late. Very frustrating!!😤

Gregory M. 
Rating:
5.0

Phil was wonderful. Drop off was quick and efficient.

judy V. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Service was great. I would always recommend this U-Haul location.

Randal D. 
Rating:
1.0

we were extremely.disappointed to find out that the truck did not have a working AC system. we drove the truck to bakersfield where the temperatures were almost triple digit. we expect a discount off our charges in lieu of the malfunction.

Laurence O. 
Rating:
1.0

I was given the truck with half a tank of gas and was told to bring it back with half a tank of gas and brought it back with 3/4 of a tank of gas (more gas than it had when it was given to me) and I was charged $50 for fuel because the person working was busy and told me just to give him the keys and I could leave and then lied and said I brought it back with 1/4 tank of gas which doesn't even make sense with the amount of miles they said I drove.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Yolanda G. 
Rating:
5.0

Nothing

derwin J. 
Rating:
5.0

Henry is awesome!!! I've been coming here for years. I appreciate his hard work.

Kimberlee W. 
Rating:
3.0

Nobody around .

lucia M. 
Rating:
4.0

This location never answers the phone and never replies to email. If I had a question, I always had to drive to the location. My only complaint about the truck we rented is that it didn't have cruise control, making our cross country drive a little more difficult than it needed to be. Otherwise, it was a good experience.

Steven R. 
Rating:
5.0

Nice customer service Will come there again

GABRIELLE G. 
Rating:
5.0

My only concern was when driving the truck at night the dashboard did not light up, so I was unable to see the speedometer or anything in that area. I drove with the cab light on in order to see the dashboard. :-/

Jenn J. 
Rating:
5.0

So convenient to have a nearby location. The staff is super professional and helpful.

Norma F. 
No reviews have been submitted for this location.

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