Great customer service at this location, 10/10 recommend
BRYCE M.
Customer Reviews for Buden RSM RV Sales LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Amazing experience.
LOUISE B.Great and expedient workers.
SCOTT M.The store was closed at 1:10pm on a weekend which are common days for people to move as they work during the week. The website kept having several issues with completing the "after hours" dropoff. We kept getting errors on the website that said "session expired, try again". We went through the entire return process 4 times, and kept getting that error or "server timeout" error on the final step each time. We finally got lucky on the final attempt before I was going to call U-Haul and complain. Very poor experience overall.
COREY S.The locker containing my key took me a while to figure out how to open.
Gregory M.The staff were all very courteous, helpful and professional.
DENNINE G.Associate told me it had 3/8 of gas. He said I help you out and put it had 1/4. I called store 3 times and no one answered. The truck was sitting on red line on empty when I saw it at next light on rancho Santa Margarita rd. I put $20 in which barely got it to 1/4. They did not open at 10, maybe 1020. There were 2 other customers. I had made reservations online for pickup. Truck was dirty inside . Was raining, windshield wipers obviously need changing. Inside windshield had nice film on it so visibility was bad.
MICHAEL R.I booked my reservation a week in advance to make sure an appliance dolly and a dozen furniture blankets would be made readily available at time of pick up. Neither dolly nor blankets were provided, even though they were added onto my reservation a week prior. I had to drive to another location to just pick up the dolly and blankets which made my total mileage usage increase (increase in expense) and a waste of an additional hour driving around only to pick up an appliance dolly and blanket. Poor experience and a waste of my time, will be using Penske from now on.
FARBOD N.Improve the website user interface. It took 40 minutes to check the vehicle out.
Sterling R.Engine oil was low, blankets were strewn around cargo area, fuel efficiency meter was not operational.
Christopher B.Just be there, thank you
HRISTO B.Friendly help at this location. Seamless process/ transaction.
Javon F.The Manager/Employee (forgot his name) was professional, personable and a pleasure to interact with. A little cleaner inside would be nice, but it's a tool for moving so not super important.
EDWARD I.Keep dollyys in stock. Keep blankets in stock.
PAUL C.You all are amazing , no need to improve
PATRICIA A.Easy check-in and out. Had the vehicle I needed.
VERONICA B.You are awesome!
PAUL C.Nothing really. Staff on hand was very friendly and helpful.
DONALD S.David provided excellent customer service!
WILLIAM P.My experience with U-Haul was one of the worst service experiences I've ever had. My pickup time got switched the day before, then my pickup location got changed on the day of, 45 minutes before I was supposed to pickup, then upon arriving at the new location at the scheduled pickup time, that particular location didn't open for another hour, and no key had been left for me for mobile pickup. When I called U-Haul, I was told, “Oh, not sure why no one told you when we changed your location that we would also need to change your pickup time again. You'll just need to wait until they open in an hour.†So I was stranded at U-Haul waiting for it to open. In the meantime, with the two time changes, I lost all of the helpers I had scheduled to help with the move. Leaving me to do it on my own. After all of that, when I tried to return the truck via mobile drop off, certain steps in the mobile checkout process we're non-functioning, not allowing me to complete the checkout process. Not knowing what to do, and the location being closed, I spent 40 minutes trying to get the mobile app to complete the checkout, refreshing and starting over several times. My ride in the meantime waiting for me to finish. I would absolutely never recommend U-Haul to anyone, nor will I ever use its service again. I would like to share that the service provider at the RSM U-Haul location that finally did help me out, was wonderful. He was very helpful, understanding and accommodating.
TRAVIS D.The guys here went out of there way to find me a truck for a 1 way move across the country. Stellar customer service!
JEREMY T.I would love a call beck from corporate in regards to this rental......thank you
Juan T.Nothing really.
Tina S.The manager of this location was exceptional!!!! Very friendly and went the extra mile to help me out.
MARK S.Everything was easy, quick, and convenient.
William H.David is the best!!!!!
Kimberlee W.UHAULs automated process is terrible. I made a reservation at one location, then UHUAL moved it to another. Which is fine because they sent a text, email, and voicemail to notify me of the change. But the online portal still showed my reservation was at the first place. Then The online portal change the time from 8:00 a.m. to 10:00 a.m. without providing any notice. When I show up at 8:00 a.m. the place wasn't open and the guy was 20 minutes late. Finally when he showed up he didn't have the truck and he didn't know when the truck would be available. I couldn't get through to U-Hauls customer service over the phone so I went into another store. The lady at that store was great and really helped me get in contact with someone from U-Haul's customer service. Once I got in contact with U-Haul's customer service they were very helpful in finding me an alternative option. Despite the individual customer service representatives excellent service, my overall experience with U-Haul has been subpar and I'm not likely to come back.
KYLE S.Steve (I think) was A+ in all aspects. He deserves a raise and paid vacation.
sean S.David and Stephen are always pleasant to deal with and the service is efficient. Thank you, David and Stephen!
SUTTER K.All of your team were Spot on.
John C.#1 spot for me to rent a truck
DANIEL W.Great service. Equipment was ready to go when we arrived.
MARK S.Excellent location, easy to park, clear direction to where to park and drop off the keys
Ahmed A.Great customer service A+++++
MAZEN R.The team there was very appreciative of my business and quickly checked me in with no issues. Very friendly!
Jay F.Friendly, accommodating staff!
JAMES M.I have used this location many times. The staff are very friendly and easy to work with.
MICHELLE O.David is the most awesome human ever !!!!!
KIMBERLEE W.David completely took the time to answer all questions. Very helpful for this rental newbie worried about charges.
REBECCA M.I had a great experience and the person at the front desk was very kind and helpful, thanks man.
JUAN M.Easy online check in. Return was even easier. Friendly place
Arnaud L.The A/C was not working very good and the outside door latch on passenger side was broken (had to open from the inside)
RICHARD L.nothing, excellent customer service. Final price came in lower than the estimate, unheard of these days. Thanks,
Monte H.Keep the same way ! It's excellent service
ANNIE N.I'd definitely recommend friends and family to this location and myself would like to do business in the future. David (Store $`1692) at the front desk is excellent in his customer service and goes above and beyond to help customers and address their concerns. The UHaul door latch wouldn't close due to my mistake and promptly went out to help fix the issue. If I am corporate, I'd love to have an employee like him. 5 Stars from me.
AKMAL A.You guys are awesome!
Jewel C.In this location someone who must have picked up a truck after hours parked right in the middle of the return area that allowed no room to park truck in the proper location. I returned truck after hours.
Ken H.Nothing. Great service
Jeanne G.Quick easy reservation, checkout and check-in.
JEFF B.Great service.
Patrick K.