Customer Reviews for Buden RSM RV Sales LLC
(U-Haul Neighborhood Dealer)

4,407 reviews

29901 Santa Margarita Pkwy Ste D   Rancho Santa Margarita, CA 92688
(In the old Nissan bldg off Santa Margarita pkwy & Empresa Enter on Empresa, Across the street from ARCO station, entrance at rear of building)

(949) 589-1074

Office Hours

  • Monday - Tuesday:
    10 am - 12:30 pm / 1 pm - 1 pm
  • Wednesday - Thursday:
    10 am–1 pm
  • Friday:
    10 am - 12:30 pm / 1 pm - 3 pm
  • Saturday:
    10 am - 12:30 pm / 1 pm - 5 pm
  • Sunday:
    9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(949) 589-1074

29901 Santa Margarita Pkwy Ste D
Rancho Santa Margarita, CA 92688
(In the old Nissan bldg off Santa Margarita pkwy & Empresa Enter on Empresa, Across the street from ARCO station, entrance at rear of building)

Services at this Location:

Office Hours

  • Monday - Tuesday:
    10 am - 12:30 pm / 1 pm - 1 pm
  • Wednesday - Thursday:
    10 am–1 pm
  • Friday:
    10 am - 12:30 pm / 1 pm - 3 pm
  • Saturday:
    10 am - 12:30 pm / 1 pm - 5 pm
  • Sunday:
    9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This move was for California to Arizona. I have moved many times and this was the worst experience I've ever had. I reserved a 15' foot truck two weeks in advance. The day before my reservation, Uhaul called me and said they did not have any 15 foot trucks available, only 20 foot and 10 foot trucks. I was not comfortable driving a 20 foot truck and could not afford movers. TWO Uhaul reps said that the 10 foot truck would be sufficient. So I got the 10 foot truck and we found out the hard way that my belongings would NOT fit into the truck. I called Uhaul in a panic and they never answered my call nor called me back. I did get a text from another Uhaul location asking if I would take a U-Box trailer to Arizona as Arizona was short on trailers. They said they would give it to me for me as I was doing them a favor. I drove 30 minutes to the location only to discover that I was not a trailer, but just the frame for a trailer. There was no box, no floor and no walls, so it was absolutely useless for me. I declined to take the trailer because it would've wasted gas and caused me stress to drive it attached to the truck. And while I was there for the trailer, the truck died, so I had to wait an hour for them to jumpstart the truck. It was a complete waste of time, gas and energy.

Katrina Phelps 
Rating:
5.0

Friendly staff very helpful. Thanks

rezki isselnane 
Rating:
1.0

I was charged for 2 days but I returned the van the same day.

pouya mirsadeghi 
Rating:
5.0

Great service

Ruben Medina 
Rating:
2.0

Pickup was okay, drop off was horrible. Attendant didn’t have the courtesy of looking at me when I returned the truck, busy on his phone the entire time, even when I handed the key to him. No professional at all.

Steven Witjaksono 
Rating:
5.0

Love this store!!! I miss David but Henry is awesome also !!!

Kimberlee Williams 
Rating:
5.0

We have been renting cargo vans for years for a local flea market where we are vendors. We have been more than satisfied with the service in RSM over the years. The only issue we had this past weekend was that the windshield was VERY dirty with smashed bugs (as was the front of the van). It would not clean with the wipers and wiper fluid and it obstructed vision a bit, especially in the dark early morning hours.

Monica Rudd 
Rating:
5.0

Customer did not leave a comment.

Yahya Shami 
Rating:
4.0

Customer did not leave a comment.

Rudy Fernadez 
Rating:
5.0

Bill is an excellent human being. He restored my faith in humanity. And I do not say that lightly. I'm glad I chose this Uhaul center over the others in this area.

javier hernandez 
Rating:
5.0

Excellent customer service.Thank you,

Robert Anguiano 
Rating:
3.0

Not having a person on site was problematic due to issues with the UHaul app freezing up. The truck itself was fine, clean and maneuverable. However, after experiencing issues with the app both picking up and checking in, I don’t think I would go to an unmanned site again.

Arlene Riley 
Rating:
5.0

Customer did not leave a comment.

David Yingling 
Rating:
5.0

Great help with finalizing rental and final return.

Mark Foley 
Rating:
4.0

They should change their hours on the UHaul website that states: Saturday: 10 am - 12:30 pm / 1 pm - 5 pm I got there a little after 3 and was told that I was lucky, since they close at 3. That said, the attendant was very nice and accommodating, and quick to process the rental, which I appreciated. Pickup truck was clean and newer.

Michael Nicoletti 
Rating:
5.0

It was simple, straight forward, and friendly, keep doing what you're doing

Arren Propster 
Rating:
4.0

I did self check in on my phone. The lock on the key safe was very hard to open after entering the combination. It should be cleaned and oiled on a regular basis.

William Burfeind 
Rating:
5.0

Great service again. Everyone very helpful. Made everything easy.

Randal Davis 
Rating:
5.0

Customer did not leave a comment.

Vivian Miyahara 
Rating:
5.0

Bill and Henry were fantastic. Hugely recommend

Paul Bright 
Rating:
5.0

Customer did not leave a comment.

Bianca Williams 
Rating:
4.0

Customer did not leave a comment.

Ted Sontrop 
Rating:
5.0

Customer service is fantastic every time. I've rented from this particular uhaul location for many many times and they are always great! Thank you for being the best l!

Sokhim Ricard 
Rating:
5.0

Customer did not leave a comment.

mike smith 
Rating:
5.0

Customer did not leave a comment.

Melissa Wrapp 
Rating:
5.0

Top shop!

JIMMY VICKERS 
Rating:
5.0

Never have had any issues renting from here. Super friendly staff.

Abigail Schelstraete 
Rating:
5.0

Henry, the proprietor of this facility was very helpful and personable during telephonic conversations and the assured the details of the arranged rental would be met when rental party arrived for pick-up and same customer service was provided upon return of the rental property. Would recommend this facility to others in the O.C., area.

Vance Batulis 
Rating:
5.0

Henry is a great front of the house guy. He is personable and a great listener. I call him a friend Because he makes me feel like we are friends.

Tim Harvard 
Rating:
5.0

Customer did not leave a comment.

BOBBY LEE 
Rating:
5.0

Great service and very nice people. Love this uhaul location. Thank you!

blaine nelson 
Rating:
5.0

Customer did not leave a comment.

Nicole Torneo 
Rating:
5.0

Customer did not leave a comment.

Erin King 
Rating:
5.0

Have a motorized stairs dolly available. Great service.

Andrei Dabija 
Rating:
5.0

Everything is always ready to go. Truck and equipment are in great shape. I like to use the app pick up and drop off. Works great. I highly recommend U Haul in RSM.

James Wold 
Rating:
5.0

Customer did not leave a comment.

jacob griego 
Rating:
5.0

Customer did not leave a comment.

Judy Pridham 
Rating:
5.0

Great job! Super friendly staff member!

Andrew Walsh 
Rating:
5.0

Customer did not leave a comment.

Lalaine Tanaka 
Rating:
5.0

Customer did not leave a comment.

Quinn Heiner 
Rating:
5.0

Customer did not leave a comment.

ANDY GILLESPIE 
Rating:
5.0

Very fast and even hooked the trailer up for me. In and out in less than 10 minutes.

Derek Adams 
Rating:
4.0

The mobile pick up was awful and took way too long.

MichaelTanner Giar 
Rating:
4.0

Warning light came on- truck had very low oil. Truck was rented out with very listtle oil and fuel tank was at 13/16. Luckily low oil light came on at a location I could purchase engine oil. Drop off location I agreed to return truck to was not correct. I agreed to return truck to Coeur d'Alene, Idaho but when I took truck there I was told truck had to be returned to Sunset Hwy, Spokane, WA. This location was 40 miles away.

DEBORAH J 
Rating:
5.0

The truck ramp was malfunctioning it wouldn’t extend 90% of the time only once in awhile after trying for 20 mins did it extend but other time with even long times trying it would not work

Brian Lee 
Rating:
4.0

Customer did not leave a comment.

Raul Garcia 
Rating:
1.0

You made me drive 30min away from my original requested pick up site. When I arrived for my 10am appointment I was told that this new location doesn’t even have the truck I reserved. So why was I sent there? They settled on giving me a local truck which meant I had to bring it back after my move. This was extremely inconvenient and made for a very long, expensive day.

Evan McGowan 
Rating:
5.0

Customer did not leave a comment.

James Bartlett 
Rating:
5.0

Not a big deal , but the truck was dirty . We only needed it for 1 1/2 hour to pick up a table in Irvine . Location is great , close to our house so that worked out .

Bettina Svenningsen 
Rating:
5.0

Customer did not leave a comment.

Sheri Jones 
Rating:
5.0

The guy who runs the show over there is super cool! Gets ya in the truck asap with no issues!

Michael Ramult 
Rating:
3.0

Truck had mud and dirt all over the inside. Windshield was dirty and the sun visor was broke. Seats were also dirt. It’s a lot of money to pay for a truck in that shape.

DeVona Cole 
Rating:
5.0

Nothing.. You've got a well oiled machine.

Walter Coon 
Rating:
5.0

Great experience!

Thomas Hunter 
Rating:
5.0

While we were initially disappointed that the vehicle type was at the locatio near our home and that we had to travel 21 miles away to pick up what increased to a 20 foot truck, we were actually more pleased with not only the size of the vehicle, I can't say enough about how quickly the gentleman got us set up and going. He was very personable and professional and clear. I'd rent from this location again if I still lived in the same area.

Allen Hardwell 
Rating:
5.0

I believe Henry took care of me. He is great with people and remembered me. I rent here a couple of times a year. I was very fond of David who I heard had passed. Henry has filled the spot nicely !

Tim Harvard 
Rating:
5.0

Customer did not leave a comment.

PERCILA KERSTEN 
Rating:
5.0

Customer did not leave a comment.

Melinda Payne 
Rating:
5.0

Customer did not leave a comment.

Zoe Dilts 
Rating:
5.0

Love the check out and in process by phone. Very cool.

Aran Sahagun 
Rating:
5.0

Customer did not leave a comment.

Larry Formway 
Rating:
5.0

The counter service was friendly and helpful and the truck ran fine. I did have a problem returning the keys after hours because I don't use phone apps. I also noticed that the customer now has to record the mileage and fuel gauge, taking pictures and entering the information, something U-Haul employees used to do.

DANIEL NILSEN 
Rating:
3.0

Truck was very dirty and the desk guy was not engaged.

Neil Cuenca 
Rating:
5.0

great customer service

Joshua Noonan 
Rating:
1.0

I dropped off Sunday at 1:00 PM, my contract required drop-off by 5:00 PM. They charged me additional $20.00 for late drop-off, ie NOT my fault they close at noon! Called them to discuss, left message, but NO call-back. Awful customer service!!

Jeff Gower 
Rating:
5.0

Customer did not leave a comment.

Jim Garner 
Rating:
5.0

Very good service

Jim Wilson 
Rating:
5.0

Customer did not leave a comment.

Rex Sutter 
Rating:
5.0

Windows were dirty with no window shield wiper fluid. Love Henry such a big help always.

Kimberlee Williams 
Rating:
5.0

Customer did not leave a comment.

Gabriel Alten 
Rating:
5.0

Super quick check in and out. Very nice

Ryan Loflin 
Rating:
5.0

Customer did not leave a comment.

LINDA ALLEN 
Rating:
5.0

Customer did not leave a comment.

Philip Zvonicek 
Rating:
4.0

Customer did not leave a comment.

Dirk Wilder 
Rating:
5.0

Customer did not leave a comment.

JAMES LOPER 
Rating:
5.0

Customer did not leave a comment.

Scott Altenburg 
Rating:
5.0

Customer did not leave a comment.

Sheila Dement 
Rating:
4.0

Customer did not leave a comment.

Jerry Dalisay 
Rating:
5.0

Customer did not leave a comment.

Gregory Guerreiro 
Rating:
5.0

Customer did not leave a comment.

Silvia Shamulus 
Rating:
5.0

Best U haul ever!!! So kind, helpful I love this store and would recommend to customers.

Kimberlee Williams 
Rating:
3.0

Called location during business hours 5x in two days to arrange pick up and drop off. Got their answering machine 3x, left a message 1x but didn’t get phone call back. Got live person 2 of the 5 times. One time was helpful, other time was on hold for 10+ minutes, so I just drove down to the location. Was still on hold when I arrived. Pricing is fair, owner was nice, staff are cordial if you can get them on the phone. I would prefer to drive further to get better service. Not efficiently ran my opinion.

DANIEL STEVENS 
Rating:
5.0

Customer did not leave a comment.

MAZEN RADWAN 
Rating:
5.0

Customer did not leave a comment.

Mark Baldo 
Rating:
5.0

Luv the new pick up app

Dennis Doss 
Rating:
5.0

Customer did not leave a comment.

TENDAI NYAMUKAPA 
Rating:
3.0

Pick up was easy. Process was easy. I think the only feedback is to have employees who are actually kind and act professional… drop off was awkward. The guy at the computer was fine, but the guy behind him, slouched, very disheveled, staring at me, blank face, and didn’t respond when I asked him a question. As if I interrupted something and he was mad, as he waited for me to leave. Very strange

Eric Taysom 
Rating:
5.0

Ready when we are. Great services

Robert Stephens 
Rating:
3.0

I went to drop off the truck no one was there door locked this was at 2:00pm. I went and picked up my car came back door still locked no one there this was around 3:20pm so I used the app to return the truck the when I received my bill I was charged $20.00 for after hour drop off. I have requested a refund of my $20.00.

Steven Lueck 
Rating:
4.0

Customer did not leave a comment.

Carol Carey 
Rating:
5.0

Great experience! Easy check in and out, vehicle worked well.

Ron McAlister 
Rating:
5.0

Excellent customer service. Was quick and fast and efficient great employees.

Robert Fidalgo 
Rating:
5.0

Your employee’s and your trucks were excellent, I have no complaints👍🏼

John cozzens 
Rating:
5.0

Provide example photos for each photo to be taken of the vehicle during a return. Update verbiage to "vehicle" instead of "equipment"

Makoa Fautua 
Rating:
5.0

Customer did not leave a comment.

Stacey Finch 
Rating:
5.0

Need work on you UHaul app. I was 40 minutes later than I planned and the App did not work. It would not allow me to get the key for the truck once I arrived. I counted your customer service, had to wait 10 mins for a call back and then the rep hung up. You should text a renter if they are late. When I finally got a rep to speak with, they explained the truck was taken out of service since I was over 30 minutes late. Very frustrating!!😤

Gregory Mcniff 
Rating:
5.0

Phil was wonderful. Drop off was quick and efficient.

judy vigeneault 
Rating:
3.0

Customer did not leave a comment.

James Blaschke 
Rating:
5.0

Service was great. I would always recommend this U-Haul location.

Randal Davis 
Rating:
1.0

we were extremely.disappointed to find out that the truck did not have a working AC system. we drove the truck to bakersfield where the temperatures were almost triple digit. we expect a discount off our charges in lieu of the malfunction.

Laurence Oliver 
No reviews have been submitted for this location.

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