Comentarios del cliente para Bubbas Neighborhood Wash

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Bubbas Neighborhood Wash

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Arlonzo R. en

Grado:

The owner didnt check in our equipment after we handed him the keys causing uhaul recovery team to threaten us with legal action.

deborah f. en

Grado:

Very friendly and helpful. I will rent from this location again.

Kathy G. en

Grado:

This was the worst rental experience of my life. Very frustrating to arrive and not have the employee there. We waited over 30 minutes before he arrived to check us out. He looked like he had been drinking. Sooo slow to procesdthe check in and we didn't dare ask a question because he could not do 2 things at once. Only 6 blankets and we reserved 24. The place is super run down and I. The ghetto of SLC. Your uhaul office help was also not helpful when I called to see where their employer might be. Not a good e experience with uhaul. I wished I had looked at other companies and I will in the future.

Ron T. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Berto was great! Really helpful and nice guy

Daniel D. en

Grado:

El cliente no dejó un comentario.

Dennis D C. en

Grado:

Danny made our service experience simply awesome from the beginning!

Skylar F. en

Grado:

Bugs covered the windshield, snot all over steering wheel, interior had trash in it. Had to clean out the box too.

jesus c. en

Grado:

El cliente no dejó un comentario.

Russell J. en

Grado:

It was after hours when I drop the truck off put the keys and my contract in there after hours drop box they called me the next morning saying I damaged the roof and it would be $1,300 to fix it and they were going to charge my card there was nothing I could do. Thankfully the U-Haul manager got it taken care of U-Haul is a great company but not that Bubba's neighborhood car wash their con artist

Carlos D. en

Grado:

Poor customer service never looked at me when talking to me... he was on the phone just told me to leave the uhaul and he will take a look at it later in the day dropped it off saturday.. on Monday I get a phone call stating I have not yet dropped off uhaul which I did on s aturday before noon

Anita M. en

Grado:

Berta he was helpful and nice. I.was having a bad day and he let me know everything will be ok. I will recommend this location to anyone

Macauley F. en

Grado:

El cliente no dejó un comentario.

DANNY O. en

Grado:

El cliente no dejó un comentario.

Woodcraft Mill H. en

Grado:

That location is a joke. It's a carwash/Uhaul, but no is there most of the time. We had to go back twice to pick up the trailer, and when I returned it, no one was there. Are you kidding me? Horrible.

amanda c. en

Grado:

This woman stepped out if the door and just took my keys and said nothing else. No paperwork or anything.

Dana S. en

Grado:

This place was great! HOWEVER, it was not our first pickup place, which was supposed to be 4690 South 4000 W. The day before pickup they called and said a truck was not available at that location (couldn't they just bring it over? sheesh) so changed me to the one at 3955 S Redwood Road, and said everything else was the same, including pickup and drop off times. We were there at 9:05 to pick up, actually five minutes late, but that didn't matter - NO ONE was there. We waited till about 9:20, then called. No answer. FInally called the 800 number, and the girl said the best she could do for us was change our pickup time to 9:30. What? How does that help us? Anyway, she said they should be there by 9:30 so to just wait, which we did. By 9:50 - almost 10 o'clock! - still no one. By this time I was furious. We called the 800 number again, and the guy that answered (thankfully not the same one) transferred us to someone else, who eventually found us a truck at Bubba's location. We drove over there, picked up the truck and were finally on our way. So - the process which should have taken 30 minutes max, as the first location was only 10 minutes from home, ended up taking 2 and a half hours!! This is ridiculous. At least they did offer us a $50 credit. So - if you need a UHaul, just go to Bubba's place FIRST - don't bother with the other locations, especially the one on Redwood Road. What a waste of time on a day when we had no time to spare. Grrr.....

DANNY O. en

Grado:

El cliente no dejó un comentario.

jamie m. en

Grado:

El cliente no dejó un comentario.

jamie m. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

El cliente no dejó un comentario.

Dustin K. en

Grado:

The Uhaul truck got stuck pulling into the drive way. The gutter was too deep and the back bumper got stuck on the road and the tires were not bearing weight. I called dispatch and all they could do was tell me that I had to call Roadside Assistance and pay to be pulled out even though I was at the drop off location. The facility is old, rundown, and cluttered with junk.

Andreas E. en

Grado:

El cliente no dejó un comentario.

DANNY O. en

Grado:

El cliente no dejó un comentario.

Brianna N. en

Grado:

El cliente no dejó un comentario.

DANNY O. en

Grado:

El cliente no dejó un comentario.

john ross k. en

Grado:

Very small shop sort of in the middle of nowhere, didn't expect much as far as an updated clean space. Staff was helpful.

jeff m. en

Grado:

El cliente no dejó un comentario.

R F G. en

Grado:

1) Odd e-mail on the morning of 6 Dec from U-Haul about Late Equipment when the truck had been returned the prior evening prior to the scheduled time. The dealer was already closed for the night. 2) Three (3) e-mails with contract, each with a different file format: PDF, PNG and GIF. Was this really necessary? Seems like borderline spam...

Julie C. en

Grado:

They weren't very informative. He acted like we do this everyday. We had to ask a lot of questions.

Nancy B. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

They gave me a truck with nearly zero gas and the check engine light was on.

Erardo D. en

Grado:

El cliente no dejó un comentario.

JOSEADOLFO C. en

Grado:

have more units of different size available

Kenneth H. en

Grado:

El cliente no dejó un comentario.

DANNY O. en

Grado:

El cliente no dejó un comentario.

Tyler C. en

Grado:

El cliente no dejó un comentario.

JOSEADOLFO C. en

Grado:

super fast, great attention & amazing parking for leave my car between i use the Uhaul

DANNY O. en

Grado:

El cliente no dejó un comentario.

DANNY O. en

Grado:

El cliente no dejó un comentario.

Bryan H. en

Grado:

El cliente no dejó un comentario.

lee g. en

Grado:

El cliente no dejó un comentario.

STAN W. en

Grado:

The owner was all by himself and so there were delays in getting the trailer. He could have used some help.

Jim W. en

Grado:

The complaint that I have is that my pick up location was changed without notifying me. I had to drive an additional 26 miles to pick up the trailer. The location that I originally had for pickup was no longer handling u haul. That was very inconvenient and delayed my departure by over two hours putting me behind schedule on my trip.

Louise H. en

Grado:

El cliente no dejó un comentario.

Cory E. en

Grado:

El cliente no dejó un comentario.

Dylan N. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

This was the worsted looking place. Can't believe U-haul regional manager would allow this.

Soenke S. en

Grado:

El cliente no dejó un comentario.

Ashley B. en

Grado:

Dealer tried to charge me an extra day by setting drop off time 30mn after the 48hr pick up time. I asked why the insurance was $8 more and the price was $40 more than what I was quoted online. Dealer tried to tell me that's just how it breaks down until I complained and asked to see what he was putting into the computer and saw the blatant error. He had previously told me that even 30mn late on pickup would charge me an extra day, so I know he was aware of the time sensitivity. Then on drop off which was a day early and an hour before the 24 hr time from pickup. Only two workers were there and they were washing a vehicle in their main business and refused to check my trailer in. They kept saying "we email you receipt" and then went back to washing the vehicle they were working on. No one went out to check on the trailer and no one checked me in on the system. I called customer service at 530pm same day and was told they still had not checked the trailer in and their service time indicated they had closed for the day. Called customer service again today since I received an emailed invoice stated that I had the trailer for two days instead of one.

Kristy S. en

Grado:

It was so easy and convenient.

Paul K. en

Grado:

The seating area was still had trash from the previous driver and I did not receive the dolly and furniture pads I paid for, the location didn't have any in stock.

Alexander G. en

Grado:

I reserved a trailer and I went to the location it said it was at. They said that even though the trailer I needed was in the parking lot it was already reserved by someone else. They sent me to this other location, apologized, and said that for the mistake there would probably be a $50 discount. It took about 20 minutes there. Then I made the 40 minute drive to where I was sent. It was in the opposite direction of where I needed to go with the trailer and I do not get great gas mileage in my beast of a truck. I got to this location, the worker there communicated to me, after about 5 minutes or so, that the owner would have to help me when he got back. (She didn't speak English or Spanish, the two languages I know, and couldn't help) After another hour had gone buy since my original reservation time (2 hours total now) I finally got the trailer and the owner told me he couldn't give me a discount up front but that he would make sure I got it after I returned the trailer. He repeated the promise to me 3 or 4 times before I left with the trailer. I returned the trailer early almost a whole day before it was due. I took pictures of the trailer showing that it was left in good clean condition. (My phone also time stamps the pictures so I can show the trailer was back early) The next day I got the bill in my email and not only did I not get the $50 discount, but I was charged for an extra day. Not sure if the owner messed up and checked it in late or messed up at the beginning some how, or maybe it was an internal problem. Either way, my reservation says 5 days, I returned it in barely over 4 days and was charged for 6 days. I've tried to call Uhaul a couple times with no answer. At this point I am considering disputing the transaction. Hopefully they respond to me soon.

charlotte f. en

Grado:

It cost way to much money. You did not give free day or add 50 miles more to total as the one here does. The man said it would get 20 mile per gallon, it got 6 miles to gal.,So that in my book is a lie. So it cost way to much,.

Allen N. en

Grado:

I would add a note to the drop off instructions to log into uhaul.com and submit you dropoff info. I didn't do this until later in the day and it wanted to use GPS to confirm my dropoff location, which was to late. I also never got a confirmation that the unit was checked in at my drop off point.

Drayl W. en

Grado:

El cliente no dejó un comentario.

Cody M. en

Grado:

El cliente no dejó un comentario.

Adam H. en

Grado:

El cliente no dejó un comentario.

J ames C. en

Grado:

Thank you

Katelyn M. en

Grado:

El cliente no dejó un comentario.

Derice P. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

They speak Spanish here, cannot conversate with owners.

VERNON B. en

Grado:

El cliente no dejó un comentario.

Cheryl M. en

Grado:

Would not recommend. Price of 19.95 a day plus mileage turned into 500.00. Waited on hold for 36 minutes and again 43 minutes and customer service never answered.

K'Lynn E. en

Grado:

I had a question for the individual working the desk, but he didn't understand what I was saying. Otherwise the drop off went smoothly.

Craig W. en

Grado:

El cliente no dejó un comentario.

Chuck B. en

Grado:

El cliente no dejó un comentario.

BOB P. en

Grado:

El cliente no dejó un comentario.

Kelly B. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

El cliente no dejó un comentario.

DANNY O. en

Grado:

El cliente no dejó un comentario.

Brian W. en

Grado:

El cliente no dejó un comentario.

Maggie L. en

Grado:

El cliente no dejó un comentario.

Nancy C. en

Grado:

El cliente no dejó un comentario.

Sean K. en

Grado:

Was not my original pick up location. Staff very friendly and helpful but location/business was less than ideal.

Matthew H. en

Grado:

The only gentleman working seemed clueless and could careless for business. I had to track him down and find out where he wanted the truck and trailer to be parked. When letting him know that we were dropping off a 26ft truck and trailer; he replied “k, bye.” That was literally the only hello or goodbye from him. When I let him know that we were just dropping off the little trailer from AZ because U-Haul had asked us to transport it to Salt Lake City for inventory purposes, he then said “I’ll enter it in the computer the rest is your problem.”

Kent W. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

Gentleman at the office did not speak english Did not have a printer for receipt Refused to do a walk around Windshield was cracked when I picked it up

Travis P. en

Grado:

Did not have 1/4 of gas as they said it did.

Kinzer K. en

Grado:

El cliente no dejó un comentario.

Lisa C. en

Grado:

El cliente no dejó un comentario.

Devin O. en

Grado:

My original pickup was Gateway Storage, but my reservation was moved and Bubba's was supposed to call me, but they did not. They claim they called and spoke to me but THIS DID NOT HAPPEN. The cabin of the truck also had food crumbs and the owner didn't know what he was doing in getting me the truck.

CHRIS S. en

Grado:

El cliente no dejó un comentario.

Kendra M. en

Grado:

El cliente no dejó un comentario.

jennifer w. en

Grado:

The fuel level noted by the agent was twice as high as the actual level. It was a quarter of a tank and he put on the contract that it was about half full. No true! He couldn't print out a receipt because he didn't have a printer. Also, upon taking the truck to the agreed upon drop-off location, the representative had no notice of our drop-off. He had to make phone calls from the contract to find out more information to accept our delivery of the truck. We waited for 15 minutes!!

Evelyn s. en

Grado:

If you have to drop off, it's fine. Not a full-scale operation.

KELLY A. en

Grado:

I felt bait & switched. I reserved a 5'x8' trailer for $88. The next morning as I attempted to pick up the trailer, I was told the reserved trailer was stolen. My alternative option (contract #93757893) was a foot wider and longer trailer at a cost of ~$254. The prior price quote should have been honored.

ERIC M. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

The mid city uhaul center at 415 w 2100 south where I was origionly scheduled to pick up the truck were not helpful. I called early Saturday morning to change pickup time, no warning of truck shortage. When I arrived he said your truck is not here it is at Bubba they may be closed. That was the case. Only luck and a helpful and dedicated dealer made it possible to rent the truck.

Pamela E. en

Grado:

I made my reservation online and wanted to pick up the truck from the location on 3900 S and State St. The only communication I received was confirmation of the reservation, so I went to that location to pick up the truck and they said that my truck was at this other location. I was never contacted by this new location and they tried processing my debit card three times. The money has been taken out of my checking account, but showed in their system that my card was declined. My friend ended up putting it on his card so that he would give us the truck, so I have been charged two different amounts for one truck. It also took me over an hour to pick up the truck and I had people waiting to help me move. I am NOT a happy customer with this location.

Jaden M. en

Grado:

Reserved trailer was being used by the owner for personal use. I waited 20 minutes for him to return with the reserved trailer. Upon his return he removed his "junk" (cardboard and carpet scraps) , and then he did not clean it out for my use.

alyce b. en

Grado:

I was very unhappy with the customer service over the phone. I had nearly a dozen dropped phone calls trying to figure out where I was to pick up the trailer I was reserving. I wanted to pick up in Salt Lake, at one time my reserved trailer was in north western Wyoming several hundred miles from Salt Lake. Finally I was given a good location, I get there, waited in line over a half hour to find out my trailer was now at another location a mile or so away. Once I got there had to wait again. The trailer was sufficient for my needs, but the hassel was unreasonable for a simple trailer.

Jennifer H. en

Grado:

El cliente no dejó un comentario.

Daniel M. en

Grado:

First, I didn't choose this location to pickup from. It was changed to this location by U-Haul. Also, despite the employee asking me multiple times "you got a dozen furniture pads?", he still didn't give me any. Also, he didn't really listen to me give my address and didn't end up typing it in correctly. Luckily my address wasn't really necessary for the rental.

William S. en

Grado:

El cliente no dejó un comentario.

Troy S. en

Grado:

El cliente no dejó un comentario.

Julia B. en

Grado:

El cliente no dejó un comentario.

Jessye J. en

Grado:

Helped me out very last minute! Super friendly and flexible with what I needed! Thank you guys!!