Customer Reviews for Bubbas & Rose Of Wausau
(U-Haul Neighborhood Dealer)

373 reviews

316 E Randolph St   Wausau, WI 54401

(715) 301-9169

Office Hours

  • Mon: 12 pm–5 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 301-9169

316 E Randolph St
Wausau, WI 54401

Services at this Location:

Office Hours

  • Mon: 12 pm–5 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The experience was a great one. The overall interaction was friendly and the checking in and out process was quick and easy.

Sabrina Salter 
Rating:
5.0

Their trucks do not have cruse control, which is a negative!

ALLEN TREIBEL 
Rating:
5.0

Rose was very knowledgeable. The UHaul rental was effortless. I plan on using it again.

Eileen Francin 
Rating:
5.0

Was the BEST U Haul customer service experience ive ever had. Rose the manager/owner of this location was incredible! She was so nice and extremely helpful with accommodating me and answered any questions nor concerns i may have had. I will recommend this location to anyone and everyone i know in that area! Walking into her location was like visiting grandma's house, that's how comfortable and welcoming her business was!

tamara Al-khateb 
Rating:
3.0

Rose is great! She is very helpful and welcoming!

Lora Fuchs 
Rating:
3.0

Drop off of the vehicle took far too long.

Keith Schmelling 
Rating:
3.0

Customer did not leave a comment.

Lisa Baake 
Rating:
5.0

Customer did not leave a comment.

Dennis Cooper 
Rating:
3.0

Customer did not leave a comment.

STANLEY TINSTMAN 
Rating:
5.0

Rose is an awesome human. I prefer this location over the main location in my city

Eric Scheffler 
Rating:
3.0

Customer did not leave a comment.

Allan Brown 
Rating:
1.0

When we arrived the location smelled very bad. There was garbage and stuff everywhere. When we walked in, the person at the front desk was sleeping. It was a large women in a lazy boy chair who was snoring. We exited the building and had to check out online. Not a good experience at all. I tried to pick a different drop off location but that was changed. I am overall not satisfied with this at all. BOTH locations were changed even though I chose both of them.

Destinie Juers 
Rating:
5.0

Unfortunately because of the issues with the pickup I would not recommend you all unless they can deal with a live person when picking up and dropping off.

Timothy Whitehouse 
Rating:
3.0

Customer did not leave a comment.

Greg Doro 
Rating:
3.0

Customer did not leave a comment.

Reid Richards 
Rating:
4.0

Customer did not leave a comment.

Cabot Litzer 
Rating:
5.0

Rose provided stellar customer service, making sure I received the right equipment and that all the charges were correct. It is always a pleasure to rent from her because of the caring personalized way that she treats each customer. i will definitely be renting from this location again and will tell my friends to do the same.

Joel Gardner 
Rating:
5.0

Customer did not leave a comment.

mark fasula 
Rating:
5.0

Customer did not leave a comment.

FRANCIS FASSINO 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ROCHON 
Rating:
5.0

Customer did not leave a comment.

keith keeling 
Rating:
3.0

Customer did not leave a comment.

Jennifer Davis 
Rating:
5.0

Customer did not leave a comment.

Boyd Boedeker 
Rating:
3.0

Customer did not leave a comment.

Hannah Bennett 
Rating:
4.0

She said there was a data breach but did not elaborate. So I would like a call back to make sure my data is not compromised. 715-432-7448

James Waterman 
Rating:
5.0

Customer did not leave a comment.

ann brodziski 
Rating:
1.0

Have the process of checking in faster. And not have the customers do the employees job.

jennifer buffamonte 
Rating:
1.0

Customer did not leave a comment.

Lance Weiss 
Rating:
3.0

More of a cleaner. Place.. and better equipment. Lady was nice.. but I had to check the truck over for her. And checking all fluids...

Brian Duchatschek 
Rating:
5.0

Customer did not leave a comment.

keith newman 
Rating:
3.0

Customer did not leave a comment.

Van Cass 
Rating:
3.0

Equipment was clean but not great truck. 1) Left mirror vibrated so violently that approaching vehicles were just a blurry blob. 2) Right side windshield moulding came loose and flew off. 3) Truck was underpowered and got 1 1/2 mpg than the previous rental. Same load. Same route. 4) Right wiper rubber did not wipe satisfactorily. 5) Web reservation system is geared to sell but the right hand is completely ignorant of the left. Truck pickup was in Wausau WI but the 40 moving blankets were not there as promised and we had to drive 20 miles away to get only 24. Not a good experience at all. Making sales when you can't deliver is inexcusable. On the plus side all your local location personnel were courteous and tried to please but is obvious that upper management have little regard for the customer.

BRUCE LANGHOFF 
Rating:
5.0

Wonderful lady

Bill Vanduzen 
Rating:
4.0

Customer did not leave a comment.

Clarissa Roberts 
Rating:
1.0

Lot was not cleared of snow. Vehicle was not cleared off from snow. I had to shovel a path to the rental truck and clear all the snow off of the unit. The snow had stopped 24 hours in advance of picking up the unit. Other businesses lots had already been cleared. Reservation was made a week in advance. I should not have had to shovel out the unit and it should have been ready for pick up.

Christopher Woller 
Rating:
5.0

Customer did not leave a comment.

BRUCE LANGHOFF 
Rating:
3.0

The original agent didn't have my truck uhaul didn't tell me my reservation was changed to a different location it was frustrating that you didn't contact me

Mike Rustlie 
Rating:
5.0

Rose was the kindest & most friendly Uhaul agent I've ever dealt with!!

Melissa Sealander 
Rating:
5.0

Customer did not leave a comment.

katy platner 
Rating:
1.0

this place is a dump. mobile check in and check out would not work. wasted a hour here while establishment was on phone with uhaul. couldn't pickup the truck I reserved cause it showed it was not returned ? eventually got my truck . mobile checkin/out needs a overhaul. I request a refund/reimbursement for all my troubles

chad lohff 
Rating:
2.0

Rose was pleasant but unable to get my equipment in a timely manner. I arrived around 4:30 pm but wasn't able to get the keys until 5:30pm. She was asleep when we got there but couldn't move around well or figure out the locks. She had to call someone to get the correct combination. She needs help with this aspect of her business. Very sweet though.

Alisha Hamilton 
Rating:
3.0

These people went above and beyond a normal business. I was in a bind to get a car dolly. The business was actually closed for personal reasons! And with a call they made sure to help me!!! I’m very great full to have a business like this in our city. Thanks again!!!!

GLEN JENSEN 
Rating:
5.0

Customer did not leave a comment.

Nathan Becher 
Rating:
2.0

Customer did not leave a comment.

Taylor Wolff 
Rating:
5.0

Customer did not leave a comment.

RANDALL PRAZUCH 
Rating:
5.0

No improvements necessary!

PAMELA BELCHER 
Rating:
5.0

Rose and Bubba are great folks to deal with. This is the third Uhaul rental or return we've done at their shop and they always have things ready to go. The only issue was with the back roll up door on the truck, it sticks a little, but we were made aware of that and shown how to get it rolled up and down.

David Locknane 
Rating:
5.0

Customer did not leave a comment.

Gerald Morgan 
Rating:
4.0

Rose and Bubba were Very accommodating and allowed me to pick up trailer outside of their business hours.

gary schneck 
Rating:
5.0

The staff at Bubbas bobber was very friendly. Our truck was not dropped off in time so we didn't get it on time. Not the location's fault. The place we dropped off the truck had an obdunce of trucks. Seems like there should be a better method to even out supply. We were almost going to have to drive 40 minutes to get a truck that we had already reserved.

Leslie Stevens 
Rating:
5.0

Customer did not leave a comment.

James Summers 
Rating:
1.0

Dont have a pick up be at this location. Very unprofessional environment- very dirty.

HEATHER MOHR 
Rating:
5.0

Customer did not leave a comment.

Barry Passini 
Rating:
1.0

Bubba did not complete the hook up. Just down the road the trailer bounced off the hitch due to it not being tighten down. Rose didn't seem to have a clue as to where to find people's reservation or how to navigate the u haul system.

janet dewilde 
Rating:
5.0

Rose & Bubba we’re great to work with. Great experience!

gerald wood 
Rating:
4.0

Customer did not leave a comment.

Joshua Burghardt 
Rating:
4.0

Customer did not leave a comment.

Michael Cain 
Rating:
3.0

Customer did not leave a comment.

jud fortner 
Rating:
4.0

Customer did not leave a comment.

kelsey chester 
Rating:
5.0

Customer did not leave a comment.

Craig Gardner 
Rating:
4.0

Customer did not leave a comment.

Timothy Norton 
Rating:
5.0

Customer did not leave a comment.

Gerald Evans 
Rating:
1.0

My daughter and boyfriend dropped the truck off so I don't know the whole story. With that said, one of your employees called my daughter a bitch! Not acceptable in any situation. Also, they said place place was filthy and stunk.

DOMINIC KURTZWEIL 
Rating:
4.0

Customer did not leave a comment.

Darrell Filtz 
Rating:
3.0

Customer did not leave a comment.

Gerald Evans 
Rating:
5.0

Great customer service!

gerald wood 
Rating:
2.0

Customer did not leave a comment.

Todd Ratliff 
Rating:
1.0

The location was dirty and the people were very unfriendly. I was more of an inconvenience to them. The lady behind the counter informed me that she was making no money off my rental. I paid extra for assistance with hook up and ended up having to lift the trailer and do it all myself because the lady was in a motorized wheelchair and her husband was having health issues. The trailer lights on the right side did not work, so they told us just to use hand signals since we were just using it in town. When I returned the trailer, I had to unhook and set up on my own as there was no one there that was physically able to assist me. When I dropped off, the lady was having a hospital bed delivered. This place is very dirty and sketchy.

Samantha Hines 
Rating:
5.0

Amazing, and kind customer service.

Jonathan Mcknight 
Rating:
3.0

Customer did not leave a comment.

Nathan Panke 
Rating:
3.0

Customer did not leave a comment.

william mitz 
Rating:
5.0

Nothing, extremely helpful people.

Thomas Giguere 
Rating:
5.0

We had some setbacks while trying to move, and had to extend our rental several times. Bubba and Rose went out of their way to make sure we had a truck. We will definitely rent from them again!

NICOLE EMERSON-CLUTTER 
Rating:
5.0

Bubba went out of his way on a miserable cold morning AND passed on tips on moving beyond the basic stuff

HARINDER GILL 
Rating:
5.0

I cannot give any recommendations for improvement at this time. I was 100% satisfied with this rental experience from start to finish. All my questions and concerns were handled from the local truck rental company that I chose. I will go back there in the future for further truck rentals.

James Zajdel 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN ROTH 
Rating:
4.0

You shouldn’t switch peoples chosen locations when they schedule a pick up for equipment. I chose Bubbas. Got there and when they had no reservation had to wait for them to call and have it changed from Weston. They had everything I needed. They are closer. I chose them. Why would I want to waste time and pay mileage to get it elsewhere? Apparently they had someone come in the day prior and said they missed his reservation the day before, and was quite angry. His location was changed to a diff location as well, Bubbas didn’t know to have this guys truck ready…he didn’t look at his reservation confirmation either….because WE CHOSE BUBBAS ourselves. The only person that bothered me that day was uhaul themselves, as I had to wait for you guys to switch my res back, and the truck/trailer wasn’t ready for pickup because they didn’t have the reservation IMADE.

PAMELA FINCH 
Rating:
5.0

Excellent customer service

Ryan Kieffer 
Rating:
5.0

Friendly

TIMOTHY LOGEMANN 
Rating:
4.0

Bubba knows his stuff and takes pride in seeing that his customers get what they need. However, it took us an hour to get through the computer work which should have taken 15 minutes or less.

CARL EISENMANN 
Rating:
5.0

Customer did not leave a comment.

CRAIG BOUCHER 
Rating:
1.0

It took an hour to pick up the trailer. The place seemed sketchy and chaotically disorganized inside and service was really slow. Person taking payment seemed ill and coughing alot without covering mouth. I got a call a couple hours before our scheduled pick up asking if we could come 2 hours early, and we were orchestrating packing up an estate so it really threw off our day. I'll make a point not to back to that location. Pick up in another town was just fine and what one would expect.

AURALEE LIKES 
Rating:
4.0

Customer did not leave a comment.

RENEE CLURE-GRIESBACH 
Rating:
5.0

Bubba and rose are always great to deal with. Highly recommend!

Kellen Bernhardt 
Rating:
3.0

Customer did not leave a comment.

robert h southworth 
Rating:
5.0

Customer did not leave a comment.

ELENA BATCHKO 
Rating:
5.0

Customer did not leave a comment.

Diane Graykowski 
Rating:
3.0

Slight hiccup with my truck being given to someone else but they got me another truck and on the road great service!

Austin Campbell 
Rating:
5.0

This location was having computer difficulties. The gentleman working was able to connect us via phone so we could pick up our rental.

Kevin Anderson 
Rating:
5.0

We were NOT informed about the $42.00 for the Safe Move Coverage which we would NOT have taken as our auto insurance also covers rental vehicles and the second issue is the $10.00 equipment substitution charge. When Courtney called us and told us that the vehicle we were originally supposed to get needed to go into the shop for maintenance or repair and asked us if we would accept the upgrade truck size "AT NO ADDITIONAL COST" we did so with a reasonable presumption that what she told us when she asked would be honored. This does NOT leave those who interact with the public in a good position as it opens what may well be an honest hard working local businessman or woman to scrutiny and unfair critics.

carl jauernig 
Rating:
5.0

Customer did not leave a comment.

Mark Lorson 
Rating:
4.0

Rose and Bubba were great!

Gregory Schubring 
Rating:
3.0

Even though I was doing a self check out, Bubba came out to help and stood by just in case I needed help. Excellent

Kathleen Gorlewski 
Rating:
1.0

We showed up to pick up the uhaul, they couldn’t pull it up on there system so it took over 45 mins. Then after dropping off the uhaul, we got over charged. I called the place we picked up the uhaul from to get screamed at and told she can’t do anything about it I have to call uhaul. I have been trying to call uhaul and the wait time is so long I don’t get through to anyone. Every single time I have rented from uhaul I’ve had problems.

Lauren Firkus 
Rating:
5.0

Bubba and Rose are the nicest people! Have dropped two trucks off there, parking lot is a little tight, but manageable.

Dave Locknane 
Rating:
5.0

Very friendly staff

robby skolaski 
Rating:
3.0

Inform staff about online pickup-they did not know it existed and did not want to let us use it. Inside of facility was unkempt.

GREGORY COWAN 
Rating:
2.0

When I got there at 0900, they were still in bed. Putting me behind schedule

Sheila Pelzek 
Rating:
2.0

The lady charged me an extra $20.89 for cleaning or something??? I took photo's and it was clean... I do not agree with this charge of $20.89... I would like that amount refunded back to me please and thank you. I had already payed $82.88 for the truck payed $21 for gas to get it above the line on the reading.

BOBBI TRUEBLOOD 
Rating:
2.0

Have staff be more knowledgeable about the mobile self-checkout process.

Cassandra Xiong 
No reviews have been submitted for this location.

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