Customer did not leave a comment.
Jordan W
Customer Reviews for Browns Automotive & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brown’s is my “go-to” place when I need to rent a trailer.
robert sThe vehicle was supposed to be able to be picked up without having to enter the facility and go through checkin with attendant. This was not possible, and it caused delay. Furthermore, the attendant proceeded to renter all of the data that I had already completed online, and when doing so she reset the cost, which simultaneously changed the originally quoted price to my online account. This then took longer time to remedy. Seems as though the attendant at the pickup location needs further instruction on those accounts who are setup online prior to arrival.
David LYou should really ask if the overall experience with UHAUL was good, the location areas were both great. The issue we had is we scheduled a pickup at 12 central time which is 1 pm eastern we we live. we were expecting to drop off at 1pm but because this location and UHAUL had to change the pick up time our drop off time was also changed which i found out later and we were not happy with that. So now due to this we had to change our trip and last location and ended up driving home late Wednesday night. We were planning a stop but due to it being 4 hours away, there was going to be no way that we were going to make it there by the new changed time of 10.33 am....overall that was very disappointing.
Richard LEverything went smoothly.
Mary LVery friendly and helpful staff!
BRANDON WWe rented from here 3 times in a row during the week. We were consolidating a few buildings into one and the uhaul was clean and well maintained. On top of that the staff at this location was top notch. Easy going, very efficient and polite EVERY single time we spoke or I came in to pickup and drop off. This will be my uhaul place and will recommend anyone local to them 100%!!!
JENNIFER HCole was helpful upon drop off. The return process was seamless. Thank you.
ANITA SWas great experience. The self pick up suing my phone didn't work due to my cell phone signal being slow. But I called the UHAUL direct contact I had and he was very nice enough to get my pick up process completed on phone even it was on a Sunday. Great experience. Thank you, Bash Anoth
Bash AExtremely expensive. The per mile rate.
Charles SI needed a truck for a local move of furniture and was able to rent the truck and have it back on the same day! Very professional and kind staff! Would definitely recommend this location.
LISA WPersonnel friendly and helpful. Quick and easy.
Karen RVery friendly and easy to get in touch with.
Robin BImprovements for the next customer should be to check out the returned vehicle and present the final bill before the customer leaves the facility rather than at a later time.
Kevin MThe online rental app did not work causing an hour and a half delay. We finally called and a young man completed transaction. Very frustrating I will not ever rent from a site that does not have in person rental personnel.
don sAfter picking up the rental, a link is texted by uhaul for response. It expires 10 to 15 minutes after sending. It would have been helpful if the renter would have informed me as I missed the link and it could not be resent.
Brenda FThis is an excellent location and staff is extremely helpful
Lee SFast, kind and professional.
Shannon FThe people at Brown’s were very helpful.
robert sEverything went very smoothly...from the online reservation to the drop off when we were done. No problems whatsoever. Thank you.
Alicia WThe app didn't work and we had to make calls to U Haul to complete process both obtaining and again returning truck.
William TTail lights blinkers didn’t work properly
Dan SThe attendant lady was very helpful and courteous.
Abid ARedund me for the dollies that weren't provided.
Quentin HThe only thing would be to have public wifi available for after hours returns. I tried to use the app, but cell reception wasn’t great. But that is pretty minor. I thought this was an extremely positive experience.
patrice cAll of my questions were answered over the phone. I was able to quickly pick up and return the trailer I rented. 10/10 would (and probably will) use this location again.
Christopher TConvenient. Local and accessible. Large lot made easy parking and early drop off possible.
John DPerfection !
barb sI appreciate how quickly they got me checked in and on the road.
Armand BVery helpful. Best part of whole experience. I would not use u-haul again except for their efforts.
Craig LThe experience was overall very good. The office staff was very helpful during office hours. I had to use the after hours feature for virtual check in and drop off. It presented some challenges. We called the 1-800 number and the after hours crew was able to assist us quickly.
Bethany BQuick, simple, easy. No issues
John SWhile it is a bit out of the way, it was accommodating and easy to get a truck, get going, and return to
Mark KAfter hours return is a pain could not get picture to load submitted return online Saturday told me I was at the wrong location and would be contacted by an agent shortly never heard anything until this morning.
joe pGreat experience Regards
Luther AVery nice and clean, well-lit facility. Extremely friendly staff that was more than willing to make sure my equipment was hooked up right and showed me how it all hooked up
Wyatt BThe Experience was perfect. Browns did everything right. They were fast, professional and have a very nice establishment.
Randall BTop notch service Would recommend them to anybody
Keith BRide is a little rough
Harry SBoth at pick up & return the people who helped me were great
Brian MNothing
graham jNone
David TLock your credit card after payment because they will find reasons to charge 150$ plus the next day after drop off!! Mike is a rude bastard who steals money right out of your account. Ignorant man considering banks can reverse transactions!! Use a different service folks!
Sharon WI've been trying for days to retrieve a receipt, no one on line will respond. I was charged for furniture dollies I did not receive, the $39 for rental was over $80 without a receipt. My next move is the BBB
Bruce NThey could have taken the initiative to give me a brief tutorial on the equipment. They seemed to assume that I needed none. For the most part I didn’t but that is because I am an experienced mover. They initially did not have the furniture pads loaded. They flagged me down before I left. They did not go over anymore-existing damaged places on the truck. When I went to turn it in I saw a few for which the little “quick claim” circle had fallen off. I am thankful the receiving location took my work on that.
Jerry CVery very nice folks and super helpful. I also want to give a shout out the service and person on the 1-800 number we called to get the drop off location. Someone answered promptly - wow - and they were super helpful and friendly. Sounded like a nice local guy and it meant the WORLD to me that I did not get some call center with endless menus in god knows where. This alone would make me always use UHAUL and tell everyone I know to!!!!!!!!
KENDALL B