I made a reservation at a location in Maryville Illinois and when I went to pick up the equipment 2 weeks later I was told that I had to go to another location to pick it up. I wasn't notified of this and I almost didn't get to the other location in time before they closed.thomas V.
Customer Reviews for Browns Automotive & Towing
(Distribuidor de U-Haul del vecindario)
Edwardsville, IL 62025
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 7 a. m. - 11 a. m.
- Dom.: cerrado
- 7/2/2022: 8:00 a. m. - 10:00 a. m.
- 7/4/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.COLIN D.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Ariel G.
Great customer service!Ryan F.
El cliente no dejó un comentario.Conard C.
El cliente no dejó un comentario.Louis B.
The process was smooth and efficient.Ed F.
El cliente no dejó un comentario.GREGG J.
Great place to rent from nothing needed to improveDustin B.
Brown auto was great. I was able to arrive early and drop it off early. The staff were professional and the U haul trailer was in great shape. GraciasRICHARD A.
El cliente no dejó un comentario.Jean B.
El cliente no dejó un comentario.Jean B.
El cliente no dejó un comentario.Steve F.
El cliente no dejó un comentario.Matthew D.
El cliente no dejó un comentario.Lawrence N.
El cliente no dejó un comentario.Dave B.
Super outstanding service! Well done.Terry B.
El cliente no dejó un comentario.Teri P.
El cliente no dejó un comentario.Sarah B.
Nothing. Everything was perfect. The lady was as nice as you can be. I would go out of my way to rent from this place again. Though I have never had a problem with any U-HAUL establishments. And I have moved a lot in my 45 years of being an adult. I was also in the Air Force. And they move you every few years. This place and the people were just fantastic.Richard N.
El cliente no dejó un comentario.Peggy M.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Jeffrey W.
I was charged extra for gas when I filled the tank back where it was when I got it. I don't appreciate being scammed like this. I will be contacting corporate.Scottie P.
El cliente no dejó un comentario.SAM T.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.SHIRLEY D.
El cliente no dejó un comentario.Larry P.
I think .79 cents is a little high, but other than that, I'm very happy with everythingJENNIFER L.
El cliente no dejó un comentario.Kevin C.
El cliente no dejó un comentario.VILMA W.
El cliente no dejó un comentario.Suzanne M.
Great experience. We needed a last-minute cargo van, and Brown's helped us out quickly and efficiently!JOSEF K.
El cliente no dejó un comentario.TROY D.
Outstanding! Guys helped get trailer off hitch upon return.TIMOTHY F.
El cliente no dejó un comentario.MARTIN G.
El cliente no dejó un comentario.Tyler M.
El cliente no dejó un comentario.Scott H.
Trailer had to have a new tie down strap and replace a tire that was flat. Both were taken care quicklyJames T.
El cliente no dejó un comentario.roger N.
Great place to get a Uhaul!Lee S.
Easy scheduling, equipment available, reasonable cost, friendly staff. All good!DAVID T.
It was great. Easy to get hooked up and drop off.Doug T.
El cliente no dejó un comentario.Theresa H.
El cliente no dejó un comentario.Amanda S.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.JENNIFER M.
El cliente no dejó un comentario.Charles S.
Have printed receipt upon arrival. Had to ask for printed receipt. I was not leaving and having someone send me something later saying I didn't put in enough fuel or their was damage.Catherine R.
Nothing to think ofMarvin M.
This uhaul location in Edwardsville IL is perfect. However, Uhaul seems to push for locations other than intended. That last two times I have used Uhaul, they have sent me 30 -40 miles out of my way causing higher mileage. I do not understand. It wasn't really about equipment because I was flexible on the day and the type of truck. Just seems odd to me.SHELLY H.
This location is in BFE compared to where my pick up point was supposed to be. And it's very difficult to find. Seeing the sign for their towing company is not really helpful when you're looking for U-Haul. It's not their fault that the location was switched back to U-Haul's fault. But they do need better signage to indicate for people who are actually looking for U-Haul.Melissa A.
El cliente no dejó un comentario.LISA R.
El cliente no dejó un comentario.Rodney R.
The 24/7 u-haul share process was not smooth. I used the app on my phone and despite having full cell service, the app kept freezing and saying the service was disconnected, and at one point it would only allow me to move forward if I selected â€œadd an additional driverâ€, even though I didn't want to add a driver, and yet it never asked me for further information. The truck and location were great, but the process was not.Erin B.
Went above and beyond. Very happy with Kerry's service.Mark C.
El cliente no dejó un comentario.Julia C.
After making my reservations we'll in advance Uhaul did not have the truck available t the pick up location I requested. I hade to drive out of the way several miles @.75 cents a mile with the truck. Other than that everything way great. Clean truck good personal.William K.
Great overall experience!Nathan S.
Mr. Brown was very knowledgeable about the UHaul product and explained all of my options for renting a vehicle. He brought the vehicle up front for me and made me feel like a valued customer.SHELLY K.
El cliente no dejó un comentario.JACOB N.
Put gas in the truck (only 1/4 full at pickup) and clean the windshield (covered in dead bugs.JAMES H.
El cliente no dejó un comentario.Jared S.
Self drop app would not work. When I called the phone number from the text person answering was not very courteousCathy M.
El cliente no dejó un comentario.Michelle S.
Very smooth pick up.Brad J.
El cliente no dejó un comentario.richard F.
El cliente no dejó un comentario.ROBERT G.
El cliente no dejó un comentario.Robert D.
Their were roaches in the Vehicle and the truck felt like it was gonna break down driving just a few miles.DUJUAN O.
El cliente no dejó un comentario.Tiffany B.
El cliente no dejó un comentario.Dawn M S.
El cliente no dejó un comentario.Travis H.
El cliente no dejó un comentario.CRAIGHTON W.
El cliente no dejó un comentario.Ellie L.
It was the fastest/easiest check-in and check-out I ever experienced!Nancy H.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Scott F.
El cliente no dejó un comentario.Regina B.
El cliente no dejó un comentario.Pamela D.
El cliente no dejó un comentario.ELIJAH M.
El cliente no dejó un comentario.SAMNANG H.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.Mindy B.
El cliente no dejó un comentario.JEFFREY G.
El cliente no dejó un comentario.James S.
Great experience. Returned trailer well after closing and on call person was there and helped me park and unhook trailer. Very friendly folks.RODNEY R.
Representatives at this location were very helpful and kind. Will definitely go back to this location.PAMELA B.
Friendly and courteous. Very efficient and helpful.Don N.
El cliente no dejó un comentario.BRADLEY C.
El cliente no dejó un comentario.Patrick R.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Ashley H.
Cleanest and best driving U-Haul I have ever rented. Check in was super easy. Highly recommend.James C.
El cliente no dejó un comentario.Harvey C.
Very efficiently run U haul. I was in and out in under 5 minutes.Pamela H.
Very friendly staff, van was in excellent and clean condition.Dalton H.
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