Customer Reviews for Browns Automotive & Towing
(U-Haul Neighborhood Dealer)

670 reviews

3901 Schipkowski Rd   Edwardsville, IL 62025

(618) 656-0013

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–11 am
  • Sun: Closed
Special Operating Hours
  • 7/27/2024: 8:00 am - 10:00 am
  • 8/26/2024: Closed
  • 8/27/2024: Closed

Services at this Location:

Contact Us

(618) 656-0013

3901 Schipkowski Rd
Edwardsville, IL 62025

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 7 am–11 am
  • Sun: Closed
Special Operating Hours
  • 7/27/2024: 8:00 am - 10:00 am
  • 8/26/2024: Closed
  • 8/27/2024: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dan R 
Rating:
5.0

Customer did not leave a comment.

Cynthia S 
Rating:
5.0

Very professional and helpful.

pamela N 
Rating:
5.0

Customer did not leave a comment.

Marilyn W 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Great family run business.

MATTHEW P 
Rating:
5.0

They were great !

john b 
Rating:
5.0

Just a drop off. But they processed the paperwork in a timely manner. Good job.

Keith C 
Rating:
5.0

Customer did not leave a comment.

Tom C 
Rating:
3.0

Customer did not leave a comment.

Megan R 
Rating:
5.0

Air conditioning didn't work

Mary H 
Rating:
5.0

Customer did not leave a comment.

Doris V 
Rating:
5.0

Truck and auto carrier were clean and well maintained. The staff was friendly and knowledgeable. Very pleasant experience!

Greg L 
Rating:
3.0

Customer did not leave a comment.

Dante D 
Rating:
3.0

BROWNS The app crashed three times during the return process. During the rental process the availability of after hours return should be communicated, verbally or by text, at the least the sharing of the YouTube, by link, regarding it would have been a great help. Overall I valued the convenience of the self return concept. AFTER HOURS NO ONE ON SITE

Adrean H 
Rating:
5.0

Customer did not leave a comment.

Terry W 
Rating:
5.0

Customer did not leave a comment.

Sandra B 
Rating:
4.0

Brown's was very easy to get to off of I-55. They were closed on the weekend so checking in was via the app. They appear to be a larger volume dealer with some excellent towing and auto repair business because the lot was pretty full, but with spaces available to park. It was a bit tricky to park the 26 ft truck in the lot but was manageable. It was then frustrating to use the app to check in. After parking it was difficult to get the angles wanted for photos due to space limitations and size of the vehicle. The app also wanted to use the camera option from my phone and not let me load photos I had already taken, which was frustrating. Then, the app was very, very, very slow to load all of the photos and information even with full signal from my phone. The app then did not confirm I was checked back in and did not give me information where place the key in the drop box or put it in a lock box and provide me the code. U-Haul was very communicative in telling me to have the vehicle back in time for the next customer with repeated reminders to the point of annoyance, but the app didn't help. It actually timed out and when I tried to complete check in it wouldn't let me because the app said I no longer had an active rental, but I still didn't know what to do with the key in my hand. The after-hours tow truck driver ended up coming out and taking the keys to finish my check in. Two other customers ahead of me had similar experiences using the app. Again, U-Haul, test your app under actual conditions from various dealerships after hours and review your check-in process on the app and make it more user friendly.

DEREK B 
Rating:
5.0

Very friendly and efficient service.

Joe I 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Michael E 
Rating:
4.0

The staff at pick up didn't seem to know much about rates or how to change the rental period/return date. Adding a driver didn't go well. Didn't do a walk around to ensure we agreed if any damage...there wasn't any. None of this was a big deal, and the pick up was quick. The 800 number was fantastic! I think the people who checked me in were probably the regular folk and I caught the "B" team on pick up. Everything else was great.

Neal C 
Rating:
5.0

Cole was fantastic, he was so helpful getting the trailer set up and parking it when I returned. 10/10 Recommend.

Erica R 
Rating:
5.0

The U-Haul agent was very considerate and helpful in getting us checked in and the trailer hooked up to our vehicle.

Kevin R 
Rating:
5.0

I needed an enclosed truck very last minute due to rain. I called the store and had a very fast and easy experience. The gentleman that helped me was very friendly and efficient. From start to finish, my experience with this location, staff, and rental was excellent!

Thea P 
Rating:
4.0

Customer did not leave a comment.

Erica W 
Rating:
5.0

Process was seamless, completed most of the steps online. I picked up the rental and returned it easily and got everything done without any hassles. Instructions are clear and pick up and return process are streamlined.

Godfred A 
Rating:
5.0

Nothing, Cole was very good with his customer service. He accommodated my needs and the equipment was all very well maintained. I would highly recommend this location and will return there the next time I need a truck

Gary W 
Rating:
5.0

Very friendly and helpful staff

JULIA C 
Rating:
5.0

All went well, efficient and ready for pick up.

Linda R 
Rating:
3.0

Customer did not leave a comment.

Cathy A 
Rating:
5.0

Customer did not leave a comment.

Lawrence W 
Rating:
4.0

Customer did not leave a comment.

Jordan W 
Rating:
5.0

Customer did not leave a comment.

eugene h 
Rating:
5.0

Brown’s is my “go-to” place when I need to rent a trailer.

robert s 
Rating:
5.0

Customer did not leave a comment.

Anita J 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L 
Rating:
3.0

The vehicle was supposed to be able to be picked up without having to enter the facility and go through checkin with attendant. This was not possible, and it caused delay. Furthermore, the attendant proceeded to renter all of the data that I had already completed online, and when doing so she reset the cost, which simultaneously changed the originally quoted price to my online account. This then took longer time to remedy. Seems as though the attendant at the pickup location needs further instruction on those accounts who are setup online prior to arrival.

David L 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
5.0

You should really ask if the overall experience with UHAUL was good, the location areas were both great. The issue we had is we scheduled a pickup at 12 central time which is 1 pm eastern we we live. we were expecting to drop off at 1pm but because this location and UHAUL had to change the pick up time our drop off time was also changed which i found out later and we were not happy with that. So now due to this we had to change our trip and last location and ended up driving home late Wednesday night. We were planning a stop but due to it being 4 hours away, there was going to be no way that we were going to make it there by the new changed time of 10.33 am....overall that was very disappointing.

Richard L 
Rating:
5.0

Everything went smoothly.

Mary L 
Rating:
5.0

Customer did not leave a comment.

Tony G 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H 
Rating:
5.0

Customer did not leave a comment.

Marc B 
Rating:
5.0

Customer did not leave a comment.

Steve F 
Rating:
5.0

Customer did not leave a comment.

JULIA C 
Rating:
4.0

Very friendly and helpful staff!

BRANDON W 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

charles w 
Rating:
5.0

Customer did not leave a comment.

Jim R 
Rating:
5.0

Customer did not leave a comment.

Darrell B 
Rating:
5.0

We rented from here 3 times in a row during the week. We were consolidating a few buildings into one and the uhaul was clean and well maintained. On top of that the staff at this location was top notch. Easy going, very efficient and polite EVERY single time we spoke or I came in to pickup and drop off. This will be my uhaul place and will recommend anyone local to them 100%!!!

JENNIFER H 
Rating:
5.0

Cole was helpful upon drop off. The return process was seamless. Thank you.

ANITA S 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Was great experience. The self pick up suing my phone didn't work due to my cell phone signal being slow. But I called the UHAUL direct contact I had and he was very nice enough to get my pick up process completed on phone even it was on a Sunday. Great experience. Thank you, Bash Anoth

Bash A 
Rating:
5.0

Customer did not leave a comment.

Vivek M 
Rating:
3.0

Extremely expensive. The per mile rate.

Charles S 
Rating:
5.0

I needed a truck for a local move of furniture and was able to rent the truck and have it back on the same day! Very professional and kind staff! Would definitely recommend this location.

LISA W 
Rating:
5.0

Customer did not leave a comment.

Mady N 
Rating:
5.0

Customer did not leave a comment.

Jason T 
Rating:
4.0

Customer did not leave a comment.

chris m 
Rating:
5.0

Personnel friendly and helpful. Quick and easy.

Karen R 
Rating:
5.0

Very friendly and easy to get in touch with.

Robin B 
Rating:
5.0

Improvements for the next customer should be to check out the returned vehicle and present the final bill before the customer leaves the facility rather than at a later time.

Kevin M 
Rating:
2.0

The online rental app did not work causing an hour and a half delay. We finally called and a young man completed transaction. Very frustrating I will not ever rent from a site that does not have in person rental personnel.

don s 
Rating:
5.0

Customer did not leave a comment.

Kort C 
Rating:
5.0

After picking up the rental, a link is texted by uhaul for response. It expires 10 to 15 minutes after sending. It would have been helpful if the renter would have informed me as I missed the link and it could not be resent.

Brenda F 
Rating:
5.0

This is an excellent location and staff is extremely helpful

Lee S 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Fast, kind and professional.

Shannon F 
Rating:
3.0

Customer did not leave a comment.

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Kiran P 
Rating:
5.0

The people at Brown’s were very helpful.

robert s 
Rating:
5.0

Customer did not leave a comment.

Christopher S 
Rating:
4.0

Customer did not leave a comment.

ROSS B 
Rating:
5.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

Customer did not leave a comment.

TRACEY S 
Rating:
5.0

Customer did not leave a comment.

Holly C 
Rating:
5.0

Customer did not leave a comment.

Rebecca L 
Rating:
4.0

Everything went very smoothly...from the online reservation to the drop off when we were done. No problems whatsoever. Thank you.

Alicia W 
Rating:
4.0

Customer did not leave a comment.

Gary V 
Rating:
4.0

Customer did not leave a comment.

Julianna V 
Rating:
5.0

The app didn't work and we had to make calls to U Haul to complete process both obtaining and again returning truck.

William T 
Rating:
5.0

Tail lights blinkers didn’t work properly

Dan S 
Rating:
4.0

Customer did not leave a comment.

STUART H 
Rating:
5.0

Customer did not leave a comment.

Jonathan S 
Rating:
5.0

The attendant lady was very helpful and courteous.

Abid A 
Rating:
5.0

Customer did not leave a comment.

DEBRA H 
Rating:
5.0

Customer did not leave a comment.

GERALD G 
Rating:
5.0

Customer did not leave a comment.

Andy K 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
1.0

Redund me for the dollies that weren't provided.

Quentin H 
Rating:
4.0

The only thing would be to have public wifi available for after hours returns. I tried to use the app, but cell reception wasn’t great. But that is pretty minor. I thought this was an extremely positive experience.

patrice c 
Rating:
5.0

Customer did not leave a comment.

brent k 
Rating:
5.0

All of my questions were answered over the phone. I was able to quickly pick up and return the trailer I rented. 10/10 would (and probably will) use this location again.

Christopher T 
Rating:
3.0

Convenient. Local and accessible. Large lot made easy parking and early drop off possible.

John D 
Rating:
5.0

Perfection !

barb s 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top