Customer Reviews for Brown Equipment Rental
(U-Haul Neighborhood Dealer)

166 reviews

17788 I-35 S   Lytle, TX 78052

(210) 622-0041

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(210) 622-0041

17788 I-35 S
Lytle, TX 78052

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Outstanding customer service! she listened to my concerns, and her expert knowledge allowed us to have a smooth easy move! thanks again!

Jason Slaon 
Rating:
5.0

Auto transport was in excellent condition and ready to go. (Jean?) who checked the trailer out carefully checked my truck, hitch, lights and associated equipment and explained operation of the transport. All questions were answered courteously and completely even though my check out made her late for lunch.

David Williams 
Rating:
5.0

Jeannie.? I think that was the managers name, she was very cordial and nice, went above to try and help me. Very nice , helpful.

TERESA ZUNIGA CHAVEZ 
Rating:
5.0

Jean was excellent with handling and explaining the whole rental information will definitely rent only from this location next time

Efrain Deanda 
Rating:
5.0

Customer did not leave a comment.

ERNESTINA GARZA 
Rating:
5.0

Customer did not leave a comment.

Ella Carson 
Rating:
5.0

These folks were just wonderful and very accommodating. I would rent from them any day.

Lynn Campbell 
Rating:
4.0

Customer did not leave a comment.

Jaime Quintero 
Rating:
5.0

Customer did not leave a comment.

Joseph Sherman 
Rating:
5.0

Customer did not leave a comment.

lori zerr 
Rating:
1.0

Worst uhaul experience I have ever had. Would not recommend this location to anyone. Had to switch moving trucks 3 times due to dead batteries, dirty trucks and hardly any gas in the vehicles. No moving blankets and you have to pay to use a dolly. Do not go here.

Mathew Palacio 
Rating:
5.0

Customer did not leave a comment.

ADAM WALLACE 
Rating:
5.0

Jean went out of her way to help make our return less stressful. The mileage on the truck did not match the contract and she made it right and not complicated.

Joe Valadez 
Rating:
5.0

👍

Alfonso Fernandez 
Rating:
5.0

Customer did not leave a comment.

Alfonso Fernandez 
Rating:
5.0

Super friendly staff!

CINDY MEDINA 
Rating:
5.0

Customer did not leave a comment.

kim barnes 
Rating:
5.0

Customer did not leave a comment.

Sheila Riojas 
Rating:
5.0

Customer did not leave a comment.

Kristian Olivo 
Rating:
5.0

Jean made the rental process quick and easy

Joey Yanez 
Rating:
5.0

Customer did not leave a comment.

Sherrie Lake 
Rating:
5.0

Customer did not leave a comment.

ALAYNA WOODMAN 
Rating:
4.0

Be sure the vehicles were are well maintained. This particulate truck drove was rough l. We were really concerned when the enigine did not turn over several different times.

Patte Camp 
Rating:
5.0

Very nice and great communication with clients

Travis Evermon 
Rating:
5.0

very helpful

Oscar Noriega 
Rating:
5.0

Brown equipment was very responsive, knowledgeable, & helpful!

Robert Gilmore 
Rating:
5.0

Customer did not leave a comment.

YORDANIS ALVAREZ 
Rating:
3.0

Customer did not leave a comment.

Laura glenn 
Rating:
5.0

Customer did not leave a comment.

David Latham 
Rating:
5.0

Absolutely nothing. Perfect.

TIMOTHY WILLIAMS 
Rating:
5.0

Also watch video of how to hook up dolly and that is very helpful .So really I can think of one improvement...Thanks.

MARTHA M MEDINA 
Rating:
5.0

The trailer I rented was in good condition and cleaned up. The problem was with the lights - even though they turned on - the signal lights wouldn’t work and neither woul the brake lights or the reverse lights. I didn’t have any problems because I used back roads for moving.

Blanca Ortiz 
Rating:
3.0

Customer did not leave a comment.

DARLEEN COLDEWEY 
Rating:
2.0

I was told there would be a refund and did not get one and wouldn't help figure out why just call customer service.

Lisa Keller 
Rating:
5.0

Very easy to deal with and friendly service, Jean went out of her way to help me.

Lino Lopez 
Rating:
4.0

Customer did not leave a comment.

JULIAN PUGH 
Rating:
3.0

I do not fault the location itself. UHaul messed up several times that I can see. The location that I reserved the trailer at did not have the trailer when I arrived. Then I was sent to another location . This location had the trailer, however we had a terrible time trying to get it to tighten to my hitch. So maybe a maintenance issue. The lady did make a comment that there was already a reservation for that trailer. Again, UHaul messed this up.

Kevin Strange 
Rating:
5.0

Easiest uhaul place to rent and return. Great location off the highway

DEBRA SMILEY 
Rating:
3.0

Customer did not leave a comment.

Gene Vierling 
Rating:
5.0

Customer did not leave a comment.

ROBERT ORTIZ 
Rating:
5.0

Customer did not leave a comment.

Sandra Herndon-Brock 
Rating:
5.0

Keep up the good work

ARMANDO VILLARREAL 
Rating:
5.0

Very easy to deal with and helpful

Alfonso Fernandez 
Rating:
5.0

Nicole was fabulous in assisting me with my trailer rental.

Richard Cordova 
Rating:
5.0

Customer did not leave a comment.

Homero Recio 
Rating:
5.0

Customer did not leave a comment.

Joel Murray 
Rating:
5.0

Customer did not leave a comment.

Amy Allison 
Rating:
5.0

Everyone very friendly and helpful. Check in/out process very quick

Douglas Biediger 
Rating:
5.0

Customer did not leave a comment.

FRANCINE COLUNGA 
Rating:
5.0

Customer did not leave a comment.

Alfonso Fernandez 
Rating:
5.0

Thank you

Alexander Sanchez 
Rating:
5.0

Customer did not leave a comment.

ricardo rodriguez 
Rating:
5.0

Customer did not leave a comment.

Alex Rodriguez 
Rating:
5.0

Customer service was good and friendly.

Alexander Sanchez 
Rating:
5.0

Customer did not leave a comment.

Steven Thomas 
Rating:
5.0

Customer did not leave a comment.

Alexander Sanchez 
Rating:
3.0

Customer did not leave a comment.

Alexis REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

Margarito Espinoza 
Rating:
5.0

Customer did not leave a comment.

Adrian Sanchez 
Rating:
3.0

Customer did not leave a comment.

Gary Doran 
Rating:
5.0

Customer did not leave a comment.

Michelle Wroblewski 
Rating:
5.0

Customer did not leave a comment.

Philip King 
Rating:
5.0

Nicole was very professional and helpful. She made everything very smooth with no problems. I will be using this location very time I need to rent a uhaul truck.

luis menchaca 
Rating:
5.0

Customer did not leave a comment.

wesley cooper 
Rating:
3.0

Customer did not leave a comment.

Donald Kelly 
Rating:
4.0

The U-Haul "Auto Transport" chains were heavily soiled in a petroleum product so any contact with the chains transferred some of this oil to hands. After loading the vehicle, I noticed a U-Haul "Auto Transport" tire was flat. Suggestion: keep some degreaser around to spray on the chains. Overall, friendly and helpful staff and I was able to rent what I needed.

Tim Odum 
Rating:
1.0

Customer did not leave a comment.

decota watson 
Rating:
5.0

Customer did not leave a comment.

Adrian Sanchez 
Rating:
3.0

The location was remote but it served my needs. Nicole was very helpful and she went above and beyond to help me out with this trailer rental. I would return to this office just because I was so impressed by her customer service. Recommend this location.

Antonio Herrera 
Rating:
5.0

Very professional. Great customer service.

Ruth Atkinson 
Rating:
5.0

The lady that helped was great. Best service I've received from a U-haul dealer. Thank you.

Seferino Lopez 
Rating:
5.0

Nothing, I had a great experience and the lady I dealt with went out of her way to help us. She was very knowledgeable and really made our rental process a breeze. I highly recommend this place! You don't find customer service like that anymore.

Brenda Dudley 
Rating:
5.0

Dropped off trailer, sales lady came out and assisted with parking and dismounting of trailer. Very friendly atmosphere.

ELROY MONTGOMERY 
Rating:
5.0

Customer did not leave a comment.

Steven Thomas 
Rating:
5.0

Customer did not leave a comment.

Michael Kirkman 
Rating:
4.0

Customer did not leave a comment.

jaciel vargas 
Rating:
3.0

Everything went well for the trip I took, you all might take a little more time to look over your equipment.

Arthur Pearson 
Rating:
5.0

Customer did not leave a comment.

Atanacio Castro 
Rating:
5.0

Nothing. Things worked out perfectly.

Joseph Peters 
Rating:
5.0

Customer did not leave a comment.

GERALD CLARK 
Rating:
5.0

Customer did not leave a comment.

Sylvia Del Rio Chavez 
Rating:
5.0

Great customer service!!

ROSALINDA MORRIS 
Rating:
4.0

Customer did not leave a comment.

Samantha Rard 
Rating:
5.0

Customer did not leave a comment.

Terrell McKnight 
Rating:
5.0

Nichole was fantastic and provided excellent guidance and support making our move seamless and successful. We will be back!

Jeff Haug 
Rating:
5.0

Customer did not leave a comment.

Peter Roehrich 
Rating:
5.0

Customer did not leave a comment.

JOSE CADENA 
Rating:
3.0

The return location was adequate, I guess, under the circumstances. since the return happened on Saturday afternoon and the place of business was closed. I felt uncomfortable leaving the truck in the open like that but I guess all went okay with the return. Thank you!

David Rivera 
Rating:
4.0

Customer did not leave a comment.

Brian Dwyre 
Rating:
5.0

Customer did not leave a comment.

Victor Sciaraffa 
Rating:
5.0

Great staff, very helpful, no wait, very convenient, will definitely use again in the future and recommend to literally, Anyone and Everyone?? Overall, a very pleasant experience, which helps when moving anywhere.

Erika Deshaies 
Rating:
5.0

Customer did not leave a comment.

Marisol Franklin 
Rating:
3.0

We rented a uhaul and when we tried to drive in the evening the headlight was delaying our trip til morning.

Teresa Davalos 
Rating:
5.0

Customer did not leave a comment.

KATIE REED 
Rating:
4.0

Customer did not leave a comment.

SCOTT MARK 
Rating:
4.0

Customer did not leave a comment.

ROMAN DIAZ 
Rating:
5.0

Charged me 82.19 for boxes I did not want or received

Sharon Chesser 
Rating:
5.0

Nichole was very helpful with my rental. The process was quick and efficient. I will return to Brown Equipment Rental next time I need to rent a Uhaul.

Patricia Sharp 
Rating:
5.0

Outstanding customer service. Will use again!

MICHAEL MANGOLD 
Rating:
4.0

Customer did not leave a comment.

JOHNNY BRYANT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top