Customer Reviews for Brown Equipment Rental
(U-Haul Neighborhood Dealer)

167 reviews

17788 I-35 S   Lytle, TX 78052

(210) 622-0041

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(210) 622-0041

17788 I-35 S
Lytle, TX 78052

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

👍

Alfonso F 
Rating:
5.0

Outstanding customer service! she listened to my concerns, and her expert knowledge allowed us to have a smooth easy move! thanks again!

Jason S 
Rating:
5.0

Auto transport was in excellent condition and ready to go. (Jean?) who checked the trailer out carefully checked my truck, hitch, lights and associated equipment and explained operation of the transport. All questions were answered courteously and completely even though my check out made her late for lunch.

David W 
Rating:
5.0

Jeannie.? I think that was the managers name, she was very cordial and nice, went above to try and help me. Very nice , helpful.

TERESA Z 
Rating:
5.0

Jean was excellent with handling and explaining the whole rental information will definitely rent only from this location next time

Efrain D 
Rating:
5.0

Customer did not leave a comment.

ERNESTINA G 
Rating:
5.0

Customer did not leave a comment.

Ella C 
Rating:
5.0

These folks were just wonderful and very accommodating. I would rent from them any day.

Lynn C 
Rating:
4.0

Customer did not leave a comment.

Jaime Q 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

lori z 
Rating:
1.0

Worst uhaul experience I have ever had. Would not recommend this location to anyone. Had to switch moving trucks 3 times due to dead batteries, dirty trucks and hardly any gas in the vehicles. No moving blankets and you have to pay to use a dolly. Do not go here.

Mathew P 
Rating:
5.0

Customer did not leave a comment.

ADAM W 
Rating:
5.0

Jean went out of her way to help make our return less stressful. The mileage on the truck did not match the contract and she made it right and not complicated.

Joe V 
Rating:
5.0

👍

Alfonso F 
Rating:
5.0

Customer did not leave a comment.

Alfonso F 
Rating:
5.0

Super friendly staff!

CINDY M 
Rating:
5.0

Customer did not leave a comment.

kim b 
Rating:
5.0

Customer did not leave a comment.

Sheila R 
Rating:
5.0

Customer did not leave a comment.

Kristian O 
Rating:
5.0

Jean made the rental process quick and easy

Joey Y 
Rating:
5.0

Customer did not leave a comment.

Sherrie L 
Rating:
5.0

Customer did not leave a comment.

ALAYNA W 
Rating:
4.0

Be sure the vehicles were are well maintained. This particulate truck drove was rough l. We were really concerned when the enigine did not turn over several different times.

Patte C 
Rating:
5.0

Very nice and great communication with clients

Travis E 
Rating:
5.0

very helpful

Oscar N 
Rating:
5.0

Brown equipment was very responsive, knowledgeable, & helpful!

Robert G 
Rating:
5.0

Customer did not leave a comment.

YORDANIS A 
Rating:
3.0

Customer did not leave a comment.

Laura g 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Absolutely nothing. Perfect.

TIMOTHY W 
Rating:
5.0

Also watch video of how to hook up dolly and that is very helpful .So really I can think of one improvement...Thanks.

MARTHA M 
Rating:
5.0

The trailer I rented was in good condition and cleaned up. The problem was with the lights - even though they turned on - the signal lights wouldn’t work and neither woul the brake lights or the reverse lights. I didn’t have any problems because I used back roads for moving.

Blanca O 
Rating:
3.0

Customer did not leave a comment.

DARLEEN C 
Rating:
2.0

I was told there would be a refund and did not get one and wouldn't help figure out why just call customer service.

Lisa K 
Rating:
5.0

Very easy to deal with and friendly service, Jean went out of her way to help me.

Lino L 
Rating:
4.0

Customer did not leave a comment.

JULIAN P 
Rating:
3.0

I do not fault the location itself. UHaul messed up several times that I can see. The location that I reserved the trailer at did not have the trailer when I arrived. Then I was sent to another location . This location had the trailer, however we had a terrible time trying to get it to tighten to my hitch. So maybe a maintenance issue. The lady did make a comment that there was already a reservation for that trailer. Again, UHaul messed this up.

Kevin S 
Rating:
5.0

Easiest uhaul place to rent and return. Great location off the highway

DEBRA S 
Rating:
3.0

Customer did not leave a comment.

Gene V 
Rating:
5.0

Customer did not leave a comment.

ROBERT O 
Rating:
5.0

Customer did not leave a comment.

Sandra H 
Rating:
5.0

Keep up the good work

ARMANDO V 
Rating:
5.0

Very easy to deal with and helpful

Alfonso F 
Rating:
5.0

Nicole was fabulous in assisting me with my trailer rental.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Homero R 
Rating:
5.0

Customer did not leave a comment.

Joel M 
Rating:
5.0

Customer did not leave a comment.

Amy A 
Rating:
5.0

Everyone very friendly and helpful. Check in/out process very quick

Douglas B 
Rating:
5.0

Customer did not leave a comment.

FRANCINE C 
Rating:
5.0

Customer did not leave a comment.

Alfonso F 
Rating:
5.0

Thank you

Alexander S 
Rating:
5.0

Customer did not leave a comment.

ricardo r 
Rating:
5.0

Customer did not leave a comment.

Alex R 
Rating:
5.0

Customer service was good and friendly.

Alexander S 
Rating:
5.0

Customer did not leave a comment.

Steven T 
Rating:
5.0

Customer did not leave a comment.

Alexander S 
Rating:
3.0

Customer did not leave a comment.

Alexis R 
Rating:
5.0

Customer did not leave a comment.

Margarito E 
Rating:
5.0

Customer did not leave a comment.

Adrian S 
Rating:
3.0

Customer did not leave a comment.

Gary D 
Rating:
5.0

Customer did not leave a comment.

Michelle W 
Rating:
5.0

Customer did not leave a comment.

Philip K 
Rating:
5.0

Nicole was very professional and helpful. She made everything very smooth with no problems. I will be using this location very time I need to rent a uhaul truck.

luis m 
Rating:
5.0

Customer did not leave a comment.

wesley c 
Rating:
3.0

Customer did not leave a comment.

Donald K 
Rating:
4.0

The U-Haul "Auto Transport" chains were heavily soiled in a petroleum product so any contact with the chains transferred some of this oil to hands. After loading the vehicle, I noticed a U-Haul "Auto Transport" tire was flat. Suggestion: keep some degreaser around to spray on the chains. Overall, friendly and helpful staff and I was able to rent what I needed.

Tim O 
Rating:
1.0

Customer did not leave a comment.

decota w 
Rating:
5.0

Customer did not leave a comment.

Adrian S 
Rating:
3.0

The location was remote but it served my needs. Nicole was very helpful and she went above and beyond to help me out with this trailer rental. I would return to this office just because I was so impressed by her customer service. Recommend this location.

Antonio H 
Rating:
5.0

Very professional. Great customer service.

Ruth A 
Rating:
5.0

The lady that helped was great. Best service I've received from a U-haul dealer. Thank you.

Seferino L 
Rating:
5.0

Nothing, I had a great experience and the lady I dealt with went out of her way to help us. She was very knowledgeable and really made our rental process a breeze. I highly recommend this place! You don't find customer service like that anymore.

Brenda D 
Rating:
5.0

Dropped off trailer, sales lady came out and assisted with parking and dismounting of trailer. Very friendly atmosphere.

ELROY M 
Rating:
5.0

Customer did not leave a comment.

Steven T 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
4.0

Customer did not leave a comment.

jaciel v 
Rating:
3.0

Everything went well for the trip I took, you all might take a little more time to look over your equipment.

Arthur P 
Rating:
5.0

Customer did not leave a comment.

Atanacio C 
Rating:
5.0

Nothing. Things worked out perfectly.

Joseph P 
Rating:
5.0

Customer did not leave a comment.

GERALD C 
Rating:
5.0

Customer did not leave a comment.

Sylvia D 
Rating:
5.0

Great customer service!!

ROSALINDA M 
Rating:
4.0

Customer did not leave a comment.

Samantha R 
Rating:
5.0

Customer did not leave a comment.

Terrell M 
Rating:
5.0

Nichole was fantastic and provided excellent guidance and support making our move seamless and successful. We will be back!

Jeff H 
Rating:
5.0

Customer did not leave a comment.

Peter R 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
3.0

The return location was adequate, I guess, under the circumstances. since the return happened on Saturday afternoon and the place of business was closed. I felt uncomfortable leaving the truck in the open like that but I guess all went okay with the return. Thank you!

David R 
Rating:
4.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Victor S 
Rating:
5.0

Great staff, very helpful, no wait, very convenient, will definitely use again in the future and recommend to literally, Anyone and Everyone?? Overall, a very pleasant experience, which helps when moving anywhere.

Erika D 
Rating:
5.0

Customer did not leave a comment.

Marisol F 
Rating:
3.0

We rented a uhaul and when we tried to drive in the evening the headlight was delaying our trip til morning.

Teresa D 
Rating:
5.0

Customer did not leave a comment.

KATIE R 
Rating:
4.0

Customer did not leave a comment.

SCOTT M 
Rating:
4.0

Customer did not leave a comment.

ROMAN D 
Rating:
5.0

Charged me 82.19 for boxes I did not want or received

Sharon C 
Rating:
5.0

Nichole was very helpful with my rental. The process was quick and efficient. I will return to Brown Equipment Rental next time I need to rent a Uhaul.

Patricia S 
Rating:
5.0

Outstanding customer service. Will use again!

MICHAEL M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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