Customer Reviews for Brown County Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have one problem with my rental experience. My dropoff location was a 1 hour round trip. there had to be a uhaul location here in Maysville KY. I just didn't like that.

Rating:

5.0

Nothing. She was very nice and answered all my questions. Great experience. All I would change is giving a discount to disabled people. We move slow and can't do to much. So when it don't get done in time we are not charged a arm and a leg for it. Thank you

Rating:

5.0

Easy friendly pick up!

Rating:

1.0

Stop charging extra for mileage.

Rating:

3.0

1st off I I payed my $100 deposit plus payed $163 or $164 for a 26" box truck when I picked it up after hours the app was unsuccessful and nearly impossible to get the payment process key ect. We spent a total of 4 hours trying to just get it and I successfully got it payed for at 5:00 I didn't end up getting axcess to the key till about 6:00 or later and the app said I had to have it back by 5:00 the following day so i ended up bringing it back an hour early instead around 4:00 exactly and not to mention i also put $50 in the gas tank and only drove it a total length of 1hr so i left more gas in the vehicle than there was in it when i got it and i also cleaned the whole vehicle when i was done swept it and all and when i went to return it a hour earlier than the expected arrival time mind you I still never got my $100 deposit back all i got was $84 or $85 I can't remember the exact but it's one of the 2 i couldn't bring the receipt back up but I feel like that was dirty not to give me my $100. Deposit back when I was an excellent customer and left it in better shape than it was far as the return process super easy everything went through smoothly and efficiently and we got it done in a matter of 5 mins other than some flaws all and all if give en a 6/10

Rating:

5.0

Great place to do business. The facility is clean, dry, and rodent free with 24 hour access to your belongings and they have reasonable rates. The is staff is super friendly very accodating. Wouldn't think twice about going back if ever in need of their services again.

Rating:

1.0

They didn't check my truck in for 3 days and you all charged me several hundred dollars for this

Rating:

5.0

Very friendly people. I will use again when it's time to wrap up things at job and head home

Rating:

5.0

The 24/7 is extremely difficult to navigate. The proper links to pick up and drop off the truck weren't clearly displayed on the app or the website.

Rating:

5.0

Everyone was helpful! Quick and easy!

Rating:

3.0

I left the truck with an 1/8 tank more fuel than what I was supposed to and still got charged additional money. Never again.

Rating:

4.0

I was told verbally what the charge was but the receipt e-mailed showed $0.00 equipment charge, $0.00 due. With This I have no idea how much I was charged for the truck rental. May be you need to go back to hard copy receipts so people can review them before they leave.

Rating:

5.0

Very easy to get a storage unit. Always answer any questions. Definitely will use them again if we need a storage unit.

Rating:

5.0

The staff was always so nice and kind even when my dad passed away they was there and was understanding for me to take over the storage unit. Always would let me make payments early or a day late it needed. I would absolutely go through them 100 percent again. I appreciate them.

Rating:

5.0

Everyone was friendly and professional. Equipment was in good condition. Thank you for the great service.

Rating:

5.0

Everything was great

Rating:

2.0

Be more clear on how much u actually charge ppl

Rating:

5.0

Yes everything went smoothly and the staff was amazing, very friendly ,and helpful

Rating:

5.0

Nice people.

Rating:

5.0

I'm so glad I chose this storage way back in 2013 til now 2022 They have always been very nice to me & helpful ! I even rented a unhaul from them very respectful! Thanks to everyone there ! Kim Diamond /Fleming

Rating:

5.0

I had NO running lights. I called customer service to report it. I had to go 35 miles out of my way, taking back roads to make sure I didn't get pulled over.

Rating:

4.0

Everything was wonderful but the overnight return was a pain. I had to reset my password and as soon as I entered the reset code it expired which was annoying but it ended up working in the end so it was worth the effort.

Rating:

3.0

If they live near Georgetown. My attempt to rent a truck near my location was not good at all the nearest place that could accommodate r was in Georgetown 2 hours away. The attendant was very helpful and accommodating he even waited for me because I had to drive from Columbus Ohio. I was not happy with the vehicle it was clean but the tires were worn, the engine light was on and the tank was not full. Starting out it cost me $90 to put gas in the truck which used up almost 1/3 tank just to get back to Columbus, when I reached my final destination it cost me close to $100 to return truck with gas I did not appreciate the fact that I was given a truck with low fuel, and possible maintenance problems and had to drive two hours to get this. As a single female moving I was trusting that I would have felt comfortable traveling in a “UHAUL” truck, instead because I had no choice but to take the chance on this vehicle, I was stressed the entire way back to Columbus and to my final destination. What you can do for the next customer if y maintain your trucks and start them with a full tank of gas expecting a full tank back

Rating:

5.0

Your crew is great.

Rating:

5.0

Always been in and out with service.

Rating:

5.0

Very nice business Customer service was outstanding. They were very helpful and professional

Rating:

4.0

Nothing everything was great.

Rating:

5.0

Great storage unit! The owners are good guys that truly care about the customer

Rating:

5.0

Thanks

Rating:

3.0

They were not open when we dropped off. I did the self drop off on line.

Rating:

5.0

Nothing. Good location

Rating:

3.0

Missing both dollies and moving pads , tank wasn't half full, but yet was charged for missing items. Return the truck with same amount of fuel as when picked up. No money was taken off. Would not recommed

Rating:

5.0

A++++

Rating:

5.0

Nice people to store with!

Rating:

5.0

Turned in after hours and computer system was awful took 1/2 hour and wouldn’t accept took multiple times for pictures to download people great system awful

Rating:

4.0

Air conditioning in Uhaul didn’t work

Rating:

5.0

Please find a different reservation system. What we went through was ridiculous. Having to drive 6 hours to pick up our 2nd truck was miserable and unacceptable. Apparently, Uhaul shouldn't be in the long-distance one way game and if people knew this is the possibility, they wouldn't be. It's not worth the risk/expense! Any $ you may save up front, you spend on fuel and having to hire labor to come back after you can get the trucks. Please see comments from Willcox, AZ location regarding this reservation. And note I was in Queen Creek, AZ. A map will show you the insanity that my moving day turned into. Moving is difficult, Uhaul made it excruciatingly painful.

Rating:

5.0

Didn't realized I arrived after their closing time. He was willing to stayed over a little to assist my rental needs. Thanks for your business

Rating:

5.0

I had the storage for almost 11 years. It was bitter sweet cleaning it out finally and getting all my stuff. Thanks for everything :)

Rating:

5.0

N/A

Rating:

5.0

We are glad we chose Brown County Storage. Our units were extremely clean, easy to access, and convenient for us. We would recommend Brown County Storage to anyone who needs Storage space for their belongings.

Rating:

5.0

Nothing at all

Rating:

5.0

ecellent service ..

Rating:

5.0

Location was fine and the young man that helped us was very kind but it was way out of our way because they were supposed to have a truck for us at a much closer location! This location was out in the middle of nowhere and added a great deal of time to our trip and the people who kept changing the location were very rude. I made this reservation a long time ago and they should have a truck available at a closer location!

Rating:

5.0

6 years & no problems! Very nice .... highly recommend !

Rating:

3.0

We were upset with having to change the location pickup last minute. It was an hour away from our house.

Rating:

3.0

Not open, dropped off after hours

Rating:

5.0

Have a trailer ready to pick up at a closer location. I had to change my schedule to drive over an hour to pick up in Georgetown OH and over an hour back

Rating:

5.0

Great place!Would use again!Nice people!

Rating:

5.0

Every thing went very well. transaction both getting unit and returning . had no problem at all.

Rating:

2.0

I was charged an extra day in my rental. Was told since the holiday I wouldn’t be charged Please advise.

Rating:

5.0

It’s been a very difficult year with all that’s happened with Covid-19 along with personal issues I’ve had. I had this storage unit for 13 months. Sometime between Christmas of last year 2019 and March 2020 my unit was burglarized, approximately $3500 of items stolen! It was very frustrating to learn there wasn’t any surveillance at the premises. My unit was in the very far back facing a remote farm field. Whoever broke into my storage had full reign because of where my unit was like not being near the road or front entrance. I didn’t appreciate the reply when I contacted the office about the incident. They replied that maybe someone I personally knew committed the theft! I found that very insulting!! And then it was reminded to me that I didn’t purchase property insurance! That felt like it was being thrown at me like it was all my fault. Very much inappropriate I thought! I would’ve immediately moved my things out back in March when I had discovered the theft but like I mentioned things were very difficult then, as well as COVID-19 surfacing shortly thereafter. Things that were stolen included a pair of vintage standing congas that meant a great deal to me, a stereo system, large digital TV, a mattress to my daughter’s trundle bed, another custom hand drum and some clothing. My fiancé and I tallied up the total loss: About $3500.00+ in all. We reported this to the Brown County Sheriffs office. My hope is someone will see those congas (very sentimental to me) somewhere if they were sold or are being used, and will contact me. I’m a musician and I have other musicians on the lookout.

Rating:

5.0

Your office staff is some of the best people, I have ever seen. When I got there, they already had my paper work waiting for me. I was there 30 seconds, and was able to leave. Thank you for having great people working for you. I wish the rest of the world would act as well mannered as your staff. Ty guys

Rating:

3.0

Get someone who knows there way of using a computer

Rating:

5.0

No comment.

Rating:

5.0

Ok i booked a trailer with a ramp and a 10ft truck to haul it. I got a email saying my pick up location was Georgetown when it was actually Batavia 2 city's over. So after driving to what i guess is the drop off the owner felt so bad he scrambled to take care of me so i didnt have to drive a hour for nothing. So expecting that my cost was 45.00$ an mileage i found that it was 90.00$ and mileage. So my experience is your company sucks ive now applied for a small business loan to buy a trck vs using your company ever again. Your prices are never right, ive used your company 3 times in april to move my home buisness to a new location an its been nothing but trash every time. The only reason im putting 5sars is the guy that took care of me was very on the ball.

Rating:

5.0

Cold, windy, rainy day yet u-haul rep got right out there, even backed my rig to place the trailer in its spot because I was hopeless at getting it to turn right.

Rating:

2.0

Dont double book a truck and tell me at the last minute. Or tell me i can have the truck an extra day and then charge me for late drop off. Great business ethics!

Rating:

1.0

When I was told if I checked the truck in from an app on my phone it would knock $20 off of my total, I didn't think that was a bad idea. I didn't so it because I forgot. So when I received my bill in my email, there as a $20 return fee of the truck because it was closed. I only has the truck for 5 hours. Plus make sure you take pictures of the inside of the truck before and after so you don't get charged a $25 clean up fee. So my total went from $80 to $127. What a joke. Never rent again from Georgetown.