Customer Reviews for Brown Bridge Automotive
(U-Haul Neighborhood Dealer)

209 reviews

11507 Brown Bridge Rd   Covington, GA 30016

(770) 786-8816

Office Hours

  • Mon-Thur: 10 am–3 pm
  • Fri: 10 am–1 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(770) 786-8816

11507 Brown Bridge Rd
Covington, GA 30016

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–3 pm
  • Fri: 10 am–1 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

nichole roberson 
Rating:
3.0

The location through the app did not work so I was late checking in the truck. I tried the location button on the bottom of the app and that worked but when I was returning the truck, it wasn't picking up my location. I know it's only one mile but I used exactly 40 miles and have a picture of the mileage and gas but was charged for a mile I didn't use. It's only .99 extra but that's not what I parked the truck with.

Tien Chih 
Rating:
5.0

Customer did not leave a comment.

JON FLOYD 
Rating:
5.0

Customer did not leave a comment.

URBANO MENO 
Rating:
5.0

Best U-Haul rental around

JOHN PEARRELL 
Rating:
5.0

Great customer service and enjoyed working with Brown Bridge Automotive. thanks!

Donald Cowart 
Rating:
5.0

This was probably the cleanest u-haul vehicle I have ever rented and certainly the easiest time I have ever rented from u-haul. Grateful for Julie and Jay’s service!

JOHN PEARRELL 
Rating:
5.0

Customer did not leave a comment.

VICTORIA BELL 
Rating:
5.0

Customer did not leave a comment.

Anne Mierzwa 
Rating:
5.0

Customer did not leave a comment.

JANINE HERRINGTON 
Rating:
5.0

This place is always great and friendly.

Julio Vargas 
Rating:
5.0

We had no problem with this location.

URSULA Carolina 
Rating:
5.0

Customer did not leave a comment.

NAKISHA MUDD 
Rating:
1.0

I won’t EVER rent from Uhaul again. The pick up location was amazing. The drop off was not!! The lady was rude on the phone today and they charged me a fuel charge after I put the truck back on the amount of gas it had at pick up. NEVER again. I am a single, honest mom and every penny of my money counts.

Farrah Land 
Rating:
5.0

Nothing Brown Bridge Automotive is amazing I love them and Julie..

FIELDING CLOUD 
Rating:
4.0

Customer did not leave a comment.

MLYSSES NEWSON 
Rating:
4.0

Customer did not leave a comment.

Arthenia Mcfadden 
Rating:
5.0

Customer did not leave a comment.

Keisha Butler 
Rating:
5.0

Easy peasy

Patrick Briggs 
Rating:
5.0

Nothing Julie was exceptional!!!!

Katina Robinson 
Rating:
5.0

Customer did not leave a comment.

Nigeria Johnson 
Rating:
5.0

Nothing!

Robert Bayliss 
Rating:
5.0

Customer did not leave a comment.

alfred brown 
Rating:
5.0

Customer did not leave a comment.

carlene peters 
Rating:
5.0

Customer did not leave a comment.

LAVISA JEFFERSON 
Rating:
5.0

Customer did not leave a comment.

Natale Stubbs 
Rating:
5.0

All good

FRANCIS GIORDANO 
Rating:
2.0

Customer did not leave a comment.

BRADJEROME PORTER 
Rating:
5.0

Customer did not leave a comment.

Jason Dyous 
Rating:
5.0

Best Uhaul experience to date. Won’t be renting from the any other companies. Brown Bridge UHaul is my first choice. They know what Customer Service is all about. I know that because that’s my business. “If you take care of your customer, they will take care of you by always exceeding your expectations!” Thanks Again! RB - BAI

Robert Bayliss 
Rating:
5.0

Fast, friendly and professional service! Thank you!

Latricha Thompson 
Rating:
4.0

Customer did not leave a comment.

Bernis Hodges 
Rating:
5.0

This was an extremely positive experience. There were no surprises or "gotchas".

GORDAN HENDRICKS 
Rating:
5.0

Customer did not leave a comment.

Brian Worley 
Rating:
5.0

Customer did not leave a comment.

KATRINA BossHenderson 
Rating:
4.0

Make the mobile process a little easier to pick up and drop off.

Carl Houston 
Rating:
5.0

Customer did not leave a comment.

Elmer Morris 
Rating:
4.0

Treyla was full of glass and other garbage had to clean it out before I could get my lawn mower in. Tolled the sales person this. Other than that she was excellent and the trailer was also thank you

joe little 
Rating:
5.0

Customer did not leave a comment.

Margine Anderson 
Rating:
4.0

The truck was in good shape and the interior was mostly clean except when I pulled down the center arm rest, clearly not cleaned. There were some bed rails left in the truck that I was told were my problem, I left them there when I dropped it off

Casey Contini 
Rating:
5.0

The service was fantastic. I’d definitely use them again.

Thomas Elmore 
Rating:
5.0

Customer did not leave a comment.

Bernis Hodges 
Rating:
5.0

Customer did not leave a comment.

Michael Juliano 
Rating:
5.0

Customer did not leave a comment.

DAVID HARDY 
Rating:
5.0

Customer did not leave a comment.

Bernis HodgeS 
Rating:
1.0

Attendant was rude, I did specify her to use my lock key facing down and she installed key hole up and I just couldn’t open the lock and she just walked away from me and said that the Uhall in Florida would figured out how to remove the lock… luckily the owner of self lock storage was kind enough to cut my key so I would be able to remove the lock and he also noticed that the cable harness was cut and he called the Uhall agent to bring another cable harness so the light would work on the trailer.

Sueli Kochiss 
Rating:
5.0

Very nice and friendly staff. Extremely helpful.

SEAN KINTER 
Rating:
5.0

Customer did not leave a comment.

Terry Giles 
Rating:
5.0

Customer did not leave a comment.

Terry Giles 
Rating:
5.0

Customer did not leave a comment.

CHARMAINE RICHARDS 
Rating:
5.0

Customer did not leave a comment.

Joshua Jewell 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC FENTON 
Rating:
5.0

Customer did not leave a comment.

RECUS GRESHAM 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY DUNLAP 
Rating:
5.0

Customer did not leave a comment.

Kimberly Dunlap 
Rating:
3.0

The truck was dirty

TAMEKA MCKINZIE-NASH 
Rating:
5.0

Customer did not leave a comment.

ALETTRIC FENTON 
Rating:
3.0

Customer did not leave a comment.

Michael Mcgrath 
Rating:
2.0

trailer was dirty inside. made no offer to clean it out, gave me a hard time about hooking it up to my truck.

SALLY CAMPBELL 
Rating:
5.0

Customer service and trucks always clean and ready to go

FIELDING CLOUD 
Rating:
5.0

Customer did not leave a comment.

SANDRA ARNOLD 
Rating:
5.0

The agent was pleasant, professional and insightful. She was thorough. I would highly recommend this location

LATOYA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

TERRENCE MEIER 
Rating:
5.0

Customer did not leave a comment.

BRANDIS BAINES 
Rating:
3.0

N/A

DARLENE SPENCER 
Rating:
4.0

Customer did not leave a comment.

LEROY SUMNER 
Rating:
5.0

Great people, very helpful

David Cott 
Rating:
1.0

I feel like I was overcharged. I moved from Alabama in January I paid 345.00 with a deposit of $100.00 included I paid 151.00 when I got the truck and additional 273.00 when I returned it. I’m trying to see why it was high and I was in state. But I will never rent another one.

REGINA WHITTIER 
Rating:
3.0

Give grace period for burrow time. I scheduled to have it for 4 hours but there was traffic due to accident so I ended up have it for 6 hours

Tatyana St Hillaire 
Rating:
5.0

Customer did not leave a comment.

RICHARD WHITE 
Rating:
5.0

Clean, Knowledgeable Professional Business

CALETHA MALONE 
Rating:
5.0

Very satisfied, no changes needed for Brownbridge location.

SYLVIA MORGAN 
Rating:
3.0

Customer did not leave a comment.

RAFAEL HERNANDEZ GUTIERREZ 
Rating:
5.0

Very friend secretary and very helpful with the renting process

DAKIEYA SMITH 
Rating:
5.0

Customer did not leave a comment.

FRANCIS GIORDANO 
Rating:
5.0

Customer did not leave a comment.

Benita Battke 
Rating:
3.0

Spent 45min to an hour due to no internet service

JAMES PARKER 
Rating:
5.0

Well it was a very good experience with the drop location and use of the vehicle my issue occurred when I returned the truck it was during the gas crisis and couldn't find any gas for miles. I called the 1800 number talked to rep that reassured me that all would be taken care of. Upon receiving the bill the gas issue wasn't resolved and I still was charged for moving pads I didn't get. I called a rep again with the receipt and was told I needed to await a call from a district manager?... If the customer service representative is the only contact with customers she or he should be able to adjust bills and accommodate clients. Not send them to 2 more people I didn't get the call from another manager but did get a accurate bill and will continue using u-haul for all my needs. I also would like to start a corporate account if possible. Thank you.

Fielding Cloud 
Rating:
5.0

Customer did not leave a comment.

Kevan Parker 
Rating:
5.0

The instructions of what to do with the truck/keys was plainly stated. The parking lot was clean and in order. Thank you for a wonderful experience!

JERRIE MILLER 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN BRANTUM 
Rating:
3.0

Customer did not leave a comment.

ASHLIE MILTON 
Rating:
4.0

Customer did not leave a comment.

Rodrick Steele 
Rating:
5.0

Great location. Everything was in order and ready to go when I arrived at my scheduled time. Verified my information, hooked up to trailer and was on the road.

MICHAEL HALL 
Rating:
1.0

Brakes squeaky wheels out of alignment. 1/4 tank worth of gas. Instructions to get keys were incorrect. Because of that I had to pay movers for extra time.too many wrong things to recall?just horrible!!

Alex ALEXANDER 
Rating:
5.0

Good service

JEFFREY BROOKS 
Rating:
5.0

Small issues with the retuned. We didn’t see the return box behind the vehicle that block the garage. Tried to send phone location when we were at the drop off address, it was down. So I had to come back the next morning.

Estell Gavin 
Rating:
5.0

Customer did not leave a comment.

Craig Denomme 
Rating:
5.0

This location is great for a drop off, but they don't stock all size vehicles. So must must call to verify what is available and return it back to them. I will use them again.....💯👍😊

Yvonne M Bacon 
Rating:
5.0

Nothing everything was good and great customer service 👍

VERONICA WEAVER 
Rating:
5.0

No comment

SAMUEL BISSAH 
Rating:
5.0

The service was good. In and out with no problems. Very satisfied. Thank you.

RAPHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Rolando Dias 
Rating:
5.0

They were very nice and made this easy

Laura Thomas 
Rating:
5.0

Customer did not leave a comment.

James Anderson 
Rating:
4.0

None

RODRICK STEELE 
Rating:
5.0

Customer did not leave a comment.

HUBERT MOLOCK 
Rating:
5.0

Customer did not leave a comment.

Armani Martin 
Rating:
5.0

Customer did not leave a comment.

ASHAUNI SAMUELS 
Rating:
5.0

Customer did not leave a comment.

David Copeland 
No reviews have been submitted for this location.

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