Customer Reviews for Broward Bp
(U-Haul Neighborhood Dealer)

Rating:

1.0

I need to be called. I only had the truck for 2 days. But y’all are trying to charge me for 2 weeks and 117 miles and I didn’t drive more than 30 miles. I’m not paying almost $900.

Rating:

5.0

Nothing everything was wonderful, fast and easy

Rating:

5.0

My experience was top notch with both the pickup and drop off locations. I would recommend Uhaul to anyone doing a self move.

Rating:

3.0

Maintain maintenance on equipment. The tire pressure was extremely low (28 psi at pick up), was out of windshield washing fluid and the windshield was dirty, and the oil changed light was on. The back of the van needed to be cleaned. There was a lot of trash stuffed into the sides. Also the station attendants at the location did not really know anything about the U-Haul reservations so it made it really confusing at pick up.

Rating:

2.0

Hi there, I am sorry as I never write a bad review, however, this time is warranted. The process was a little undesirable and confusing. Once this was completed I open the truck to see how gross it was inside and did send a pic of the cup holder that had all kinds of sticky stuff and the floor wasn't clean at all and the sticky stuff must have dripped down from the console to the floor. Also, there was no gas in the vehicle at all which was nuts as I was on a time constraint. Another thing is I had paid for a utility dolly which was not in the truck. I would like to please request a refund on the $7.00 as well as any other compensation you deem necessary for the dirty truck and without gas. Thank you very much for your time and I may be reached at 980-785-7669. Anita Strickland

Rating:

1.0

This place is rude. Yall are overpriced. I will never use yall again

Rating:

5.0

The owner of the store (BP gas station) who attended to me at Broward road don't have customer service, very full of himself and condescending

Rating:

3.0

Items were not provided, such as connecting plugs for the taillights. Not everyone has this attachment for their vehicle. And I went to two (2) U-Haul stores just to be directed all the way across town to find what I needed at a corner store affiliate ... not economical.

Rating:

1.0

Make sure the person that's checking out the information is actually in front of the person instead of being on the phone. Do not sign anyone's paperwork for them. Email the contract and print it out. Every U-Haul should have the option to print contracts out. Go outside when it's time to check the person in and out instead of staying in the store and tell them they're free to go once they pay the money.

Rating:

2.0

Online order stated it would be about 70 the store charged me 140 even though I returned it the same day

Rating:

4.0

New trucks!

Rating:

5.0

The customer service person was very friendly when I arrived to care of my reservation very quickly he was very professional and polite

Rating:

4.0

Not much to look at from the street. However, the team was very helpful and ensured I had everything I needed when dropping off the equipment. Good service.

Rating:

1.0

Location was nasty and people were difficult to communicate with. Homeless camp in woods right behind the grass lot were trailer was parked. This was my first time dealing with this location and I will not be back.

Rating:

3.0

Have the rental people take better care of the equipment, check the tire pressure, be more available to help customers with hook up and returns versus just receiving their finances.

Rating:

1.0

Lazy. Would not come out from behind the counter.

Rating:

2.0

Usually they hook up the trailer for you walk around make sure all is okay. Nope signed and was told where to find it.

Rating:

5.0

Quick and no hassle.

Rating:

1.0

The truck was on its last legs. Plus whoever used it before I got it, left it filthy!!

Rating:

5.0

The only thing wrong was the truck was not cleaned at all.

Rating:

5.0

The truck was not swept out. Otherwise it was ok

Rating:

1.0

I had to go to different location to pick up the auto car carrier because this location said they would not help me with the auto car carrier.

Rating:

5.0

They were great

Rating:

1.0

Truck was not good!

Rating:

4.0

Great price.

Rating:

5.0

Great and kind service

Rating:

5.0

Great employees. The guy with the nose ring is the greatest.

Rating:

4.0

Almost too easy. Kind of made me wonder how everything was going to go. Everything for the most part was online and fast

Rating:

5.0

Great customer expirience.

Rating:

2.0

Individual did not check uhaul in when customer returned trailer, hardly recognized the customer. Customer received two calls from uhaul office to verify that the trailer was returned within in the time frame and at which location it was dropped off at.

Rating:

4.0

I originally selected pickup at the closest location to the airport, and at the last minute the system shifted my pickup location 10+ miles away, which I didn't appreciate, but otherwise a great experience.

Rating:

5.0

The overall process was good but the truck could of been a little cleaner but not to bad. Will recommend others.

Rating:

2.0

The truck smelled badly of cigarettes. It was nauseating and made me sick to my stomach.

Rating:

1.0

My furniture got wet and no one wants to replace it.. there was a leak on top of the truck.

Rating:

4.0

Everything was just fine, the manager and employee was very friendly and helpful

Rating:

1.0

I rented a 6x12 trailer and it was in horrible condition. It was missing the jack to raise and lower the trailer, and there was no one there to help me. The store owner was never there but had the liberty to charge my card as he felt. The employee took a picture of my ID and card and the owner emailed me later. I was charged for insurance that I didn’t consent to and I was charged an extra day because I couldn’t get it off my truck by myself. If this is what I have to deal with then I’ll go to Home Depot and rent a trailer. I also called customer service two days in a row and was left on terminal hold. I would really appreciate a phone call from someone that can rectify this situation.

Rating:

1.0

Sent me cross-country with a busted driver's-side wiper, no wiper fluid, consistent oil leak (had to keep refilling), and check engine light flashing every 200 miles or so. When manager was contacted, he was rude, clearly did not read my email, or was unable to comprehend the content.

Rating:

1.0

The trailer was towed all weekend, and the surge brake did not work. So it was slamming into the hitch every time i stop or pull off. that feeling in my back bas horrible. These should be tested, they have trucks to test with. I should get a refund or credit for this rental

Rating:

3.0

Uhaul rentals are not the primary business here, but the owners / employees were very nice.

Rating:

4.0

Excellent on line rental experience. Exceeds the long drawn out in person experience I have previously seen

Rating:

5.0

Nothing to complain about.

Rating:

2.0

This location at broward rd is very sketchy I had to talk to some guy that worked at the gas station over the phone and was rude and demanding a card number over the phone and if I ever have any charges made after I will be suing but the cargo van itself was good only had 1000 miles really good with gas too but just the pick up location was not good at all

Rating:

3.0

The truck smelled like sweaty workers. The steering wheel was very rugged and dirty. There was a strong odor that smelled like an overheated radiator. The AC was only cooling while driving. The truck was shaking terribly when reaching 60 mph…sometimes at 40 mph. This truck needs to be serviced asap.

Rating:

1.0

The truck was heavily soiled, reaped of a urine smell and had roaches. The gas needle went from 1/4 tank of gas to empy in 6 miles. The owner of this establishment was extremely rude when I brought the vehicle back and spoke to him of the problems. I only used this establishment because it was recommended by uhaul after my original rental time was incorrectly entered. Please avoid this establishment.

Rating:

1.0

Ordered a dolly and it wasnt there. Very sketchy- not safe feeling pick up location

Rating:

3.0

I paid for a dollie that I did not get on the 26' truck I rented.

Rating:

1.0

The truck was not checked in properly cleaned are vetted that it was a road safety hints that controlled the wheel broke well my brother was driving it and caused an accident he has since been to the hospital I do not feel that we should be charged for this Santa location didn't even check out the truck

Rating:

1.0

Make sure the people we talk to on the phone inform the person at the store about the change of plans

Rating:

5.0

This is the second time we had the opportunity to work with these people. Very friendly, well mannered and shows they care about helping. I would most certainly suggest to work with them anytime!

Rating:

5.0

I first rented a UHAUL from the location on EDGEWOOD Ave on Wednesday for the following Saturday. Well someone from UHAUL on edgewood called me that following Friday and said I had to rent the truck on Dunn Ave. Many more miles away and more funds for milage and gas. I had no choice but to go to the Dunn Ave office. It was too late to make other arrangements due to I had help for Saturday and they were only available that day.The office on EDGEWOOD let me down. I have rented from the edgewood office befor and got great service. But this time I am VERY DISAPPOINTED. I want to make it very clear that the Dunn Ave office was very Professional. I had zero problems with that site. I am now waiting to see my bill.

Rating:

3.0

People were not very nice. The area is sketchy. Not somewhere I'll visit again.

Rating:

3.0

inspect and update equipment as needed

Rating:

5.0

Individual met us with smiles and had our check in handled before I realized it. Thank you for your professionalism!

Rating:

2.0

The truck had not been cleaned and there were plenty roaches. There was no hand truck and the blankets bag was not sealed and appeared to have several missing and I assumed the bag was roach infested. I reported it to U-haul and was told that I was due some sort of refund. I was also charged with one additional mile and the gas gauge report was not accurately reported. I dropped the truck off without well in advance of my due date and time but without any proof of the truck being properly cleaned and gas up. I would like for a representative to contact me ASA P so that I can make sure that I am charged properly. I can be reached at 904-635-3813. Peace and blessings, Khamil Ojoyo

Rating:

1.0

I arrived beforehand there were no UHAUL customer service people there to assist me. There were only a young lady at the store that assisted me but no UHAUL personnel, She called the guy to see if he could return but he didnt return, so I had to give him my information over the phone. I had question about my bill

Rating:

2.0

Better management would be a start. I ordered a 20 ft truck and it was not where I was suppose to pick it up. I got lucky cause another site had 26ft truck but was charged for the 26 ft. The site that I was suppose to pick up the truck should have called around and found me a vehicle instead I had to go to another place just for them to tell me they didn't have one , but they did let me know where one was just was bigger then what I needed

Rating:

2.0

The truck was extremely dirty on the inside, and the truck rode rough. Thought it was gonna break down for a moment.

Rating:

3.0

U-Haul personnel not on site