Customer Reviews for Broward Bp
(Distribuidor de U-Haul del vecindario)

282 comentarios

1188 Broward Rd   Jacksonville, FL 32218
(@ I-95 Exit 124 B)

(904) 765-2252

Location Hours

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.- dom.: 8 a. m. - 6 p. m.
Horario especial
  • 5/29/2021 - 5/31/2021: 8:00 a. m. - 3:00 p. m.

Services at this Location:

Contáctanos

(904) 765-2252

1188 Broward Rd
Jacksonville, FL 32218
(@ I-95 Exit 124 B)

Services at this Location:

Location Hours

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.- dom.: 8 a. m. - 6 p. m.
Horario especial
  • 5/29/2021 - 5/31/2021: 8:00 a. m. - 3:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Shenika T. 
Clasificación:
5.0

I've used this location several times. I've never had a problem with it. I will continue to use this location if needed.

Sherri E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAHSUE B. 
Clasificación:
1.0

Owner was very rude. Also over charged me.

Carmen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAUDELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
1.0

First i had to hook up 2 different trailers and move them before getting to mine. There was no one to help hook up,they just took payment and sent me on my way

Anthony M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis P. 
Clasificación:
4.0

They need to tell you more about the $0.99 per mile that driving the truck from the store to your house you will pay for that if it in town when your moving

Danielle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel F. 
Clasificación:
2.0

The people dispatching equipment there dont even bother to check if it works or if its properly hooked up to the car, dont go over any details regarding the equipment. The person in charge just seemed like he was going outside to do his job then turned around and never came back.

Carlos E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaseem T. 
Clasificación:
5.0

The first unit that I rented had a dead battery. The clerk told me that uhaul regularly services the trucks. How hard is it to check a battery level. It wasted 30 min of my time. That location does a great in renting vehicles and I've rented there several times, but UHAUL needs to service equipment better.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladonna B. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antonio B. 
Clasificación:
5.0

Great customer service from the beginning to the end.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Fast, friendly and efficient. Customer service was excellent

Kelly G. 
Clasificación:
1.0

The person that did the transaction was very rude, the location had 3 trucks available and I asked for one that was new and did not give me the chance to rented and gave me the old one. The truck was not in good condition. The have to give maintenance to the truck.

George S. 
Clasificación:
4.0

El cliente no dejó un comentario.

david A. 
Clasificación:
5.0

The locations and their staff were exceptionally great. The U haul experience from reservation to pickup was not. Don't believe that I will be looking to Uhaul in my final move coming up.

Michael C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Armando R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
4.0

Access in and out of the Broward Road location is a little difficult. This U-Haul is operated out of BP gas station. So trying to pull in and out of the parking lot with a U-Haul truck or trailer can be a bit difficult with all the gas customers.

Daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIQUE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickell H. 
Clasificación:
4.0

Nothing at this time!

Eurgin D. 
Clasificación:
1.0

Give me my money back for the trouble of using broken equipment

John K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erick H. 
Clasificación:
1.0

Person was not knowledgeable and asked me to call Uhaul. Called Uhaul but could not get through. It takes an act of Congress to reach a representative. Information was not documented and I was sorely disappointed in this company.

Andrea F. 
Clasificación:
1.0

Truck was not in good working service.i tented from this location because it literally was 3/4 of a mile from where I lived so I never got up to the speed limit which leads to my unknowing of the steering issues. I had spent 5 hours loading the truck and hit the interstate to drive 40 miles to my new location When I got up to 50 mph the truck was shaking violently so I had to reduce speed on top of that the a/c was not working properly and also the place I rented did not have enough furniture dolly's that I had already paid for then come to find out the fuel mileage was terrible I drove in total for about 90 miles and the fuel I had to add back to the truck was 18 gallons...18 gallons for 90ish miles! 5 m/gal really! Terrible experience

Shaun B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Candice Antoinet S. 
Clasificación:
2.0

Ordered moving blankets (2dz).Got to p/u location and was told they had no moving blankets @ 5pm on Sunday.

Albert L. 
Clasificación:
3.0

Went with this location versus a closer location due to better hours for pick-up/drop-off. Person managing my rental was very good.

Wilberto A. 
Clasificación:
3.0

When I make reservations I always do the online check in to save time. Then when I get to the pickup location they always ask for my DL and credit card again. I don't think it saves any time compared to just showing up to check in. Why the redundancy? The people there were nice and helpful after we got through the check in process.

James R. 
Clasificación:
5.0

Staff is polite helpful and the price was reasonable.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Salesman was very pleasant and helpful

Tommy G. 
Clasificación:
5.0

They were great and so helpful!! It's hard moving to a new city and they were really helpful.. way better than the service I got back at home!!!

Amber M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
1.0

No comment??

Kerly P. 
Clasificación:
5.0

Excellent experience. Rental and the return was very professional. No complaints at all.

barry C. 
Clasificación:
1.0

El cliente no dejó un comentario.

fehim M. 
Clasificación:
1.0

Had to drive an additional 20 miles to return car to house. Would not let us leave our car on BP property. $20 additional cost.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kahadeja S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
1.0

Faulty equipment, no working lights, no Customer service and ZERO help setting equipment up.

Heather F. 
Clasificación:
1.0

The people was not prepared for me to be there , the furniture mat were dirty and smelled like dogs had been living on them. When i return the truck and told the manager of the situation , he act like I was lying and charged me 138 plus dollars for a truck I could not use.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameka S. 
Clasificación:
3.0

Drop off place was a gas station

kashara H. 
Clasificación:
2.0

Was charged for two hand trucks that I didn't receive, location felt unsafe

John K. 
Clasificación:
1.0

Upon pickup I was given no assistance or direction in loading the trailer or attaching the trailer. It was dirty and had been sitting in the mud. Poor customer service.

Jamil G. 
Clasificación:
5.0

Very very nice people tanks

HENRY omar E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jhordan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan J. 
Clasificación:
3.0

El cliente no dejó un comentario.

shameka Q. 
Clasificación:
1.0

Ac didnt work.and the guy who rented it who worked at the the store was very rude.

Yvette M. 
Clasificación:
5.0

Good costumer services

HENRY E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
1.0

The person that was supposed to help me was very rude and seemed aggravated when I asked questions . His reply to everything was “you got it online so you contact customer service!”

Temika W. 
Clasificación:
4.0

The truck had no working turn signals and badly worn out windshield wipers.

Timothy P. 
Clasificación:
5.0

Nothing needs improving. Personal are Awesome! Our transactions were Great! Very professional and informative. Thanks ??

Deborah S. 
Clasificación:
3.0

I have several issue thst needs to brought to someones attention. My reservation was completed on line a few days before & should have been an easy checkout. I had to chat on line with someone several times to ensure i would be able to pick up the truck nearest to my location to avoid paying additional mileage charges. When i arrived a little after 8am to pick up the truck i had to wait 15 mins to checkout the truck while the rep looked for my reservations. A (copy of my license) was asked to be uploaded although a text sent to my phone during the checkin process when it was entered already online. In the truck there was broken glass & dirt inside. Upon checkout i used a different credit card & rep took a picture of my card and uploaded it on an app on his phone that he used for the check in & checkout process. I was uncomfortable with that due to possible Identity theft. In summary here are my concerns. 1. The checkout needs to be more efficient. 2. An inspection of the inside of trucks should dine & cleaned prior to renting trucks. 3. A seperate credit card slide machine should be accessable to customers not someone personal cellphone to conduct official business for U-Hual a recognized rental company.

SEAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pennylee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
4.0

Experience was good, but not the nicest area of town.

Shaun G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina M. 
Clasificación:
1.0

This location is a run down gas station. The owner will not let you leave your car on the property (not like anyone would want to once they saw the place), so you have to bring someone with you to drive your car back. I was given a 10' U-Haul but charged for the 15' U-Haul I reserved, even though 15' U-Haul's were available. Because of the smaller size I had to make multiple trips, which doubled my expected mileage. I didn't get to dispute my issues with the location because the owner was not there when I dropped off the U-Haul and his attendants couldn't help me.

Kelly S. 
Clasificación:
3.0

This location did not have working knowledge of how to hook up the equipment. If I had not known how to hook it up myself I may have left the lot in a very unsafe situation. In fact, the owners left me to hook it up and test it myself. In addition, I found that one of the lights on the trailer was not working. I went back into the shop and let the owner know. He did not offer a different tow dolly. He told me to drive down the road and find a full uhaul center and have them fix it. I had a set of auxiliary light with me so I drove on. My intention is not to complain about the location, but to let you know that proper equipment training at the sights has not been done. I rented a 2 wheeled tow dolly and the owner had no idea how the straps and chains were to connect

Clara S. 
Clasificación:
1.0

I feel something shady went down. And know I don't remember haven to bring it to same location or told that. I wouldn't try to take on the southside of town on Saturday. I know for a fact the milage gauge is wrong/not working right (rigged),etc..

Crystal W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
1.0

El cliente no dejó un comentario.

William N. 
Clasificación:
1.0

El cliente no dejó un comentario.

mendoza ahumada C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
2.0

Have working bathrooms and people that are ready to help you (I had to go find someone in the cooler who referred me to the person who told me to go find them).

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

harry jackson G. 
Clasificación:
4.0

The process took a long time, esp. since I had reserved the truck a month earlier. Although it wasn't reserved from this location they were notified the day before pick up. It took awhile for the gentleman to get it together but it wasn't a negative experience.

Gwendolyn G. 
Clasificación:
4.0

The young man that helped me hook up my trailer was personable!

Deborah P. 
Clasificación:
5.0

Nothing very courteous and helpful.

Frances H. 
Clasificación:
1.0

They gave us a car trailer that had broke strap.. the truck didnt even really fit on it... they didnt help us hook up, show us anything or do their job! Never use uhaul again

nathaniel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony P. 
Clasificación:
1.0

The place is a disaster. Dirt all over the place. No one willing to assist or help. Totally clueless two people. You should check their facilities. OMG! Why is this place even operating!

Jan G. 
Clasificación:
3.0

just a convience store with some rental equipment

Glenn D. 
Clasificación:
5.0

Fast, effective service. All my questions were answered promptly!!

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

First of all, i didn't get full paper work even when i asked. All i got was a small recipe of the milage, gas & physical check. I was told to return the truck & trailer before the days end of April 3rd 2019. However when i returned the truck and trailer i was charged for an extra day without my consent. I do not appreciate being charged an extra day due to someone elses fault. I am a customer and if it wasn't my fault why do i have to pay because of a independent Uhaul representative.

Jessica I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul L. 
Clasificación:
3.0

Better customer service during pickup.

RUDOLPH W. 
Clasificación:
3.0

I had fast friendly service, but I had to assist the worker with hooking up/unhooking the trailer.

Keisha M. 
Clasificación:
1.0

Was told the wrong size ball I needed and had to go buy a new one. Guys didn't seem to know what they were doing. Was reserved to pick up at 8am. They didn't show up till almost 830 Just a horrible experience

Sheree A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara R. 
No se han enviado comentarios para esta ubicación.

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