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Samantha H
Customer Reviews for Brothers II Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have to admit, this location is one of the better places even though I experienced a contract disputes in the past. Efficient and professional.
NATE GThough my complaint has nothing to do with the facility in which I picked up, and returned the U-HAUL van, when I originally phoned to inquire about rates and fee's, I was quoted one price per mile only to find out that I was charged a higher fee when returning the vehicle. In addition, my experience with customer service became combative when discussing the extension of the rental and final bill. Not once, but twice.
Gary BVehicle was showing PSI-0 on the left rear tire, but everything was fine. Employee at the location told me he told Uhaul about the problem, but they didn't do anything about it.
Yitzchok KFg
Fransisco GLong wait. Promoter service
EDWARD WCustomer service and availability was excellent!!
Julie PServe lunch? Lol Nothing at all
joseph sNothing against the location in particular. Instead, the fuel gauge defective, therefore I was charged extra for fuel I had already put in. Leaving the gas station the fuel gauge showed proper levels. After driving less than 1/8 mile, the fuel gauge dropped by almost 1/8 of a tank. Would not recommend using U-haul due to unprofessional practice of apparent fuel gauge tampering.
Andrew SThe locks.
Mike CThey overcharged us, I rented the uhaul from Wednesday to Friday and they added it as returned on Monday and I got charged for another 3 days.
Shmuel FThe location provider was great, but I was very disappointed with the virtual check-in process. I originally scheduled this on 12/25 but had to abandon my plan and reschedule as I tried to check-in for an hour and a half with u-haul staff assistance with no success. This was a very frustrating experience that I don't think I would try again.
Eric BVery nice staff and easy equipment drop off. Very helpful and made drop off super easy.
JOHN BWe returned when the site was closed. I have nothing against Brothers II or their employees. But, South Fallsburg is a nightmare.
Arthur AThey need to be resent. I had to wait for someone to help me and when they showed up; it took way to long to rent the equipment. They were playing on there phone while entering my info on computer. Anddd the person who took my info on the phone before I got there; booked the wrong dates. So it had to be changed. And that's took more time for me to wait..
Kastino THonestly, the customer service was easier dealing with the rental people directly than with Uhaul. The phone app pickup/return was very handy but I had to deal with last minute changes and calls and confusion from Uhaul itself. You’re almost there but not yet!
Matt DHelpful staff in Fallsburg. However I made my reservation in Monticello, NY at Crottys. When I got there to do my mobile check in I was referred to the UHaul site phone number and then sent to Fallsburg. A nearby town. It all worked out ok. But I was delayed an hour in a long day of delivering a painting 150 miles and returning the truck the same day. An email the day before would have been helpful.
Angela F