Customer Reviews for Brothers Collision
(U-Haul Neighborhood Dealer)

124 reviews

1115 Madison Ave   Woodward, OK 73801

(580) 377-1122

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(580) 377-1122

1115 Madison Ave
Woodward, OK 73801

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–5 pm
  • Fri: 8 am–3 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Priscilla Wofford 
Rating:
4.0

Customer did not leave a comment.

Angela ORoark 
Rating:
5.0

Customer did not leave a comment.

Sharla Eskew 
Rating:
5.0

Customer did not leave a comment.

Sergio Gonzales 
Rating:
5.0

Customer did not leave a comment.

Carlos Medrano 
Rating:
5.0

Customer did not leave a comment.

ELIAS TENA-BUSTILLOS 
Rating:
5.0

They guys at Brothers Collision are the best. Treated me like we were family! Best transaction I’ve had in awhile. Thanks guys!

TRACY SCHUERMANN 
Rating:
4.0

We've used U- Haul three times in the last five years to move to three different states. Only one hick up. But we were advised there might be a possibility we would have to pick up the box truck and trailer to haul our car. It wasn't a big deal. They are professional, there equipment is well maintained. They are my go to. Thank you U Haul.

John Toups 
Rating:
5.0

Customer did not leave a comment.

Jesse Garner 
Rating:
3.0

Customer did not leave a comment.

Mike Freeman 
Rating:
5.0

The business was closed but the location had plenty of parking and a good drop box so it was fine.

Ricky Willingham 
Rating:
5.0

I felt that Alex did everything that we needed to be done, and in a quick manner.

robert beatley 
Rating:
2.0

Customer did not leave a comment.

JULIUS HENDERSON 
Rating:
5.0

Nothing. Staff was EXCELLENT! They know there stuff and we’re very pleasant and helpful.

GERALD ETHERIDGE 
Rating:
5.0

Customer did not leave a comment.

Eldon Huckins 
Rating:
5.0

Customer did not leave a comment.

Anthony Bahr 
Rating:
5.0

Not be misleading about the cost for the equipment. I was quoted $170.00 or so for 2 days and 180 miles for both the truck and auto transport. Turns out it was a total of $400 and change. I believe I was charged for items that where to be included in my original 170.00. At this point, I will probably not use uhaul for any of my needs again.

Tim Gray 
Rating:
3.0

Customer did not leave a comment.

Joseph McNeely 
Rating:
4.0

Customer did not leave a comment.

RUSTON HERBST 
Rating:
5.0

The U-Haul was dirty in the back.. had dried mud and gravel. We had to sweep it out ourselves before loading up.

Chad Simpson 
Rating:
5.0

Easy process.

Trey collins 
Rating:
5.0

Very helpful and straight forward.

Trey collins 
Rating:
5.0

Customer did not leave a comment.

jacob miller 
Rating:
5.0

Customer did not leave a comment.

Veronica Acosta 
Rating:
5.0

Customer did not leave a comment.

hardy turner 
Rating:
5.0

Customer did not leave a comment.

MIKE HOLLIGAN 
Rating:
5.0

Customer did not leave a comment.

Donita McGlade 
Rating:
5.0

N/A

STACI ROBB 
Rating:
5.0

Any U-Haul I rent from Brothers auto Adrian is always helpful polite I will continue to do all my business with him and recommend him to anybody

Jesse Martinez 
Rating:
5.0

Customer did not leave a comment.

LARRY STARBUCK 
Rating:
5.0

Customer did not leave a comment.

Stephen Hale 
Rating:
5.0

Customer did not leave a comment.

Aaron Brown 
Rating:
5.0

Customer did not leave a comment.

Catherine Kirkendall 
Rating:
5.0

Customer did not leave a comment.

Tom Estep 
Rating:
1.0

Take care of the equipment. And when the customer says there is a problem FIX IT. Don’t send them to another location.

Annie Shamburg 
Rating:
5.0

Customer did not leave a comment.

Marsellia Rael 
Rating:
5.0

Need to add trailer jacks to trailers to keep the tongue off ground and help with hook up

david tyndall 
Rating:
5.0

Customer did not leave a comment.

Richard Craig 
Rating:
5.0

Customer did not leave a comment.

John Brown 
Rating:
1.0

They told us the truck was one place then said it was another. Then when we went to said location the truck was not there. Had to go to someone's home to pick it up. Bullshit. Describes the experience.

Thomas Evans 
Rating:
5.0

Customer did not leave a comment.

Jeff Curry 
Rating:
5.0

Customer did not leave a comment.

Brian Green 
Rating:
5.0

I was able to drop off after hours. We called after hours & actually spoke with an employee, not a recording, to verify where to leave the vehicle. Good experience all the way around.

Virginia Howell 
Rating:
3.0

Customer did not leave a comment.

sheila gresham 
Rating:
3.0

The trailer was not swept out!

RaLynne Arreguin 
Rating:
4.0

Customer did not leave a comment.

Timothy Legg 
Rating:
1.0

I went to drop off the trailer on 5:30 pm the day before my trailer was due back. The staff told me to go drop it off somewhere else because they were out of room. I told them this was my drop off location- as there was plenty of room to park it. We unhooked the trailer and they said they would check the trailer in the following morning. They did not check the trailer in as they said they would. I called to check on the return and they hung up on me. I had to take off work and drive back down there to get them to check it in. Very unprofessional folks at this location.

Christopher Hobbs 
Rating:
5.0

Nothing

Oscar Ayala 
Rating:
3.0

Customer did not leave a comment.

DANNY JACKSON 
Rating:
1.0

You suck

Dustin Young 
Rating:
4.0

Dropped off after closing

Roxanne Mohr 
Rating:
4.0

Customer did not leave a comment.

Kari Stanley 
Rating:
1.0

I was charged TWICE for the rental, once at the time of rental and a second time almost a month later! This is HORRIBLE business practice and I am not going to let this go!

Rona Causee 
Rating:
5.0

No tire gauge, otherwise it was a great trip.

Eunice Wise 
Rating:
5.0

Customer did not leave a comment.

Bianca Bocanegra 
Rating:
5.0

When we turned in the trucks the gentleman Was friendly

Loreen Deshon 
Rating:
5.0

Customer did not leave a comment.

Robert Berry 
Rating:
3.0

Customer did not leave a comment.

Robert Reed 
Rating:
4.0

Customer did not leave a comment.

Darwin Lindenmuth 
Rating:
2.0

I got a Bill from U-Haul and they charged me an Additional $11.00 and some change for Gas. I put the Has Exactly Back Where it was at on the Gauge and I have asked to Reimbursed but haven’t yet. Not too happy about that.

aaron smith 
Rating:
4.0

Customer did not leave a comment.

Michael Jones 
Rating:
5.0

Customer did not leave a comment.

randy myers 
Rating:
5.0

The personal were professional and extremly informative. The service was excellent and will recomend this location to anyone in need of a rental.

Mike McLain 
Rating:
5.0

Great customer service and very welcoming company.

Jaydeep Agravat 
Rating:
5.0

Customer did not leave a comment.

BOBBY MOSS 
Rating:
3.0

Customer did not leave a comment.

terry morgan 
Rating:
5.0

Customer did not leave a comment.

Crystal Day 
Rating:
5.0

Customer did not leave a comment.

john dowers 
Rating:
4.0

Customer did not leave a comment.

Charlette Flies 
Rating:
5.0

Customer did not leave a comment.

DANNY JACKSON 
Rating:
5.0

The Guys were very helpful,polite and professional-explained everything in detail made the whole exsperience easy-will defintly use them agin

keith poole 
Rating:
5.0

Customer did not leave a comment.

Eunice Wise 
Rating:
2.0

I reserved days in advance. When we arrived to pickup 26' van, we didn't even see one. He asked if we had an appointment? Then asked if we had reservations? Then felt he was pushing us towards a 20' van, which my companion felt would work. We did not even think about a walk through as to where lights were, etc. When I dropped off they apologized over and over because the tires were in such bad shape. I specifically asked if the van had been checked out and everything in good shape. Comment was "well we have only had 3 tires go bad". Also was quoted one price for 26', when we switched over to 20' trailer we were charged for not making reservation. At time of making reservations I was asked if I had a storage unit at that time. I stated no, needed 10'x20'. Was told that location had them and one was reserved. When I contacted to verify address, was told they did not have 10'x20'. They would give me one on street level and would give me a smaller one unit to go with larger unit at no charge. When I arrived to unload, they did not have a street level, but would give me a smaller unit along with larger unit on second floor, but they could not get them close together. But would not charge me extra. The first month is free, so I guess I shouldn't complain. I unfortunately will need to rent a moving van to move the rest of my furniture. I do have to state I did receive a $10.00 credit when I returned the van. But if we had an accident due to bad tires, $10.00 would not have made up for any accident.

GWENN STEPANSKI 
Rating:
2.0

I arrived in Wodward OK on the 9th and called they said to drop it off and they would check it in in the AM. I called on the 11th they still had not checked it in. Still no emails I called Crystal MN on the 15th to check on it. It still has not been checked in. Crystal was to get a hold of them to check it in. I'm waiting for confirmation that this has been done.

Roxanne Mohr 
Rating:
5.0

Customer did not leave a comment.

tess riggs 
Rating:
5.0

Customer did not leave a comment.

Tim Ashcraft 
Rating:
5.0

Great people

Robert Tullos 
Rating:
5.0

Excellent service!

Lynard Madara 
Rating:
5.0

Customer did not leave a comment.

CODY BURDETTE 
Rating:
3.0

Pliteness dont cut people off while they are trying to ask you question be more professional

james lyon 
Rating:
5.0

They were very cooperative courteous and helpful.

William Shephard 
Rating:
5.0

Very nice and professional

Veronica Meinders 
Rating:
5.0

Great customer service

Rex spray 
Rating:
5.0

Very nice guys

Michael Reasner 
Rating:
5.0

Customer did not leave a comment.

Regina Utter 
Rating:
5.0

Everything went really well and equipment was excellent. No recommendations from me.

barry ford 
Rating:
5.0

Outstanding Service and help in determining what size truck would best fit our needs by the gentleman at Brothers.

Geno Reddick 
Rating:
5.0

Customer did not leave a comment.

Timothy Walser 
Rating:
5.0

Customer did not leave a comment.

Jill Marie Nelson 
Rating:
5.0

Customer did not leave a comment.

Quint Harn 
Rating:
5.0

Customer did not leave a comment.

Jim Hand 
Rating:
5.0

Customer did not leave a comment.

Patricia Baxter 
Rating:
5.0

Great service, great guys!

Candi Kughn 
Rating:
5.0

The fuel tank was on empty. I called and they did take care of my situation and did a good job getting that squared away. The truck itself was dirty in the cab and there were cigarette butts in the cupholders.

Amos Delacerda 
Rating:
3.0

The truck was dirty. The windshield was plastered with bugs. Needed to have been washed. The dealer dis not do a run through on how to operate any thing.

George Tutt 
Rating:
4.0

Customer did not leave a comment.

connie simons 
Rating:
5.0

Customer did not leave a comment.

Coleen Bradley 
Rating:
5.0

Customer did not leave a comment.

Lowell Flies 
Rating:
3.0

Customer did not leave a comment.

Kennith Johnson 
Rating:
5.0

Customer did not leave a comment.

brown shoe fit company 
No reviews have been submitted for this location.

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