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Priscilla W
Customer Reviews for Brothers Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They guys at Brothers Collision are the best. Treated me like we were family! Best transaction I’ve had in awhile. Thanks guys!
TRACY SWe've used U- Haul three times in the last five years to move to three different states. Only one hick up. But we were advised there might be a possibility we would have to pick up the box truck and trailer to haul our car. It wasn't a big deal. They are professional, there equipment is well maintained. They are my go to. Thank you U Haul.
John TThe business was closed but the location had plenty of parking and a good drop box so it was fine.
Ricky WI felt that Alex did everything that we needed to be done, and in a quick manner.
robert bNothing. Staff was EXCELLENT! They know there stuff and we’re very pleasant and helpful.
GERALD ENot be misleading about the cost for the equipment. I was quoted $170.00 or so for 2 days and 180 miles for both the truck and auto transport. Turns out it was a total of $400 and change. I believe I was charged for items that where to be included in my original 170.00. At this point, I will probably not use uhaul for any of my needs again.
Tim GThe U-Haul was dirty in the back.. had dried mud and gravel. We had to sweep it out ourselves before loading up.
Chad SEasy process.
Trey cVery helpful and straight forward.
Trey cN/A
STACI RAny U-Haul I rent from Brothers auto Adrian is always helpful polite I will continue to do all my business with him and recommend him to anybody
Jesse MTake care of the equipment. And when the customer says there is a problem FIX IT. Don’t send them to another location.
Annie SNeed to add trailer jacks to trailers to keep the tongue off ground and help with hook up
david tThey told us the truck was one place then said it was another. Then when we went to said location the truck was not there. Had to go to someone's home to pick it up. Bullshit. Describes the experience.
Thomas EI was able to drop off after hours. We called after hours & actually spoke with an employee, not a recording, to verify where to leave the vehicle. Good experience all the way around.
Virginia HThe trailer was not swept out!
RaLynne AI went to drop off the trailer on 5:30 pm the day before my trailer was due back. The staff told me to go drop it off somewhere else because they were out of room. I told them this was my drop off location- as there was plenty of room to park it. We unhooked the trailer and they said they would check the trailer in the following morning. They did not check the trailer in as they said they would. I called to check on the return and they hung up on me. I had to take off work and drive back down there to get them to check it in. Very unprofessional folks at this location.
Christopher HNothing
Oscar AYou suck
Dustin YDropped off after closing
Roxanne MI was charged TWICE for the rental, once at the time of rental and a second time almost a month later! This is HORRIBLE business practice and I am not going to let this go!
Rona CNo tire gauge, otherwise it was a great trip.
Eunice WWhen we turned in the trucks the gentleman Was friendly
Loreen DI got a Bill from U-Haul and they charged me an Additional $11.00 and some change for Gas. I put the Has Exactly Back Where it was at on the Gauge and I have asked to Reimbursed but haven’t yet. Not too happy about that.
aaron sThe personal were professional and extremly informative. The service was excellent and will recomend this location to anyone in need of a rental.
Mike MGreat customer service and very welcoming company.
Jaydeep AThe Guys were very helpful,polite and professional-explained everything in detail made the whole exsperience easy-will defintly use them agin
keith pI reserved days in advance. When we arrived to pickup 26' van, we didn't even see one. He asked if we had an appointment? Then asked if we had reservations? Then felt he was pushing us towards a 20' van, which my companion felt would work. We did not even think about a walk through as to where lights were, etc. When I dropped off they apologized over and over because the tires were in such bad shape. I specifically asked if the van had been checked out and everything in good shape. Comment was "well we have only had 3 tires go bad". Also was quoted one price for 26', when we switched over to 20' trailer we were charged for not making reservation. At time of making reservations I was asked if I had a storage unit at that time. I stated no, needed 10'x20'. Was told that location had them and one was reserved. When I contacted to verify address, was told they did not have 10'x20'. They would give me one on street level and would give me a smaller one unit to go with larger unit at no charge. When I arrived to unload, they did not have a street level, but would give me a smaller unit along with larger unit on second floor, but they could not get them close together. But would not charge me extra. The first month is free, so I guess I shouldn't complain. I unfortunately will need to rent a moving van to move the rest of my furniture. I do have to state I did receive a $10.00 credit when I returned the van. But if we had an accident due to bad tires, $10.00 would not have made up for any accident.
GWENN SI arrived in Wodward OK on the 9th and called they said to drop it off and they would check it in in the AM. I called on the 11th they still had not checked it in. Still no emails I called Crystal MN on the 15th to check on it. It still has not been checked in. Crystal was to get a hold of them to check it in. I'm waiting for confirmation that this has been done.
Roxanne MGreat people
Robert TExcellent service!
Lynard MPliteness dont cut people off while they are trying to ask you question be more professional
james lThey were very cooperative courteous and helpful.
William SVery nice and professional
Veronica MGreat customer service
Rex sVery nice guys
Michael REverything went really well and equipment was excellent. No recommendations from me.
barry fOutstanding Service and help in determining what size truck would best fit our needs by the gentleman at Brothers.
Geno RGreat service, great guys!
Candi KThe fuel tank was on empty. I called and they did take care of my situation and did a good job getting that squared away. The truck itself was dirty in the cab and there were cigarette butts in the cupholders.
Amos DThe truck was dirty. The windshield was plastered with bugs. Needed to have been washed. The dealer dis not do a run through on how to operate any thing.
George T