Customer Reviews for Brookville Rental
(U-Haul Neighborhood Dealer)

625 reviews

295 Upper Lewisburg Rd   Brookville, OH 45309
(I-70-Exit 21)

(937) 771-7934

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 771-7934

295 Upper Lewisburg Rd
Brookville, OH 45309
(I-70-Exit 21)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dallas King 
Rating:
5.0

Service at this location was excellent. Thank you.

Robert Horn 
Rating:
5.0

Customer did not leave a comment.

Dale Marolf 
Rating:
5.0

Tom was friendly pleasant and helpful. The other staff was responsive and efficient. Got my truck quickly. I was on a mission! Thanks Brookville Rental.

JENNIFER POSTLEWAITE 
Rating:
1.0

Indicating that I need to return the trailer at 11pm and the clerk didn’t mention until after I paid their gates close at 6 pm. They don’t provide a code or a way for extending drop offs. Why even give the option for a late drop off if you can’t even do the minimum.

Larry Osborne 
Rating:
2.0

Get nicer people to work there for one thing they were very rude then I got charged 50 something more dollars than what I should have I should only been charged like 30 more dollars I will never recommend or ever use this again

Danell King 
Rating:
5.0

Everything was good

HAROLD CROLEY 
Rating:
5.0

Everything was perfect Well explained throughout checkout Great customer service Highly recommend

michael wissinger 
Rating:
5.0

Customer did not leave a comment.

Miranda Miller 
Rating:
5.0

Easy and quick drop off. Nice people and great customer service.

Diego Rivano 
Rating:
5.0

Customer did not leave a comment.

Dale Marolf 
Rating:
4.0

Truck was really loud and the exhaust fumes were terrible, almost to the point it made me sick driving it for an hour. Has an obvious exhaust problem, made it miserable to drive.

Cheryl Duncan 
Rating:
5.0

I have rented U-Hauls a lot over the years and this is one of the best places ever. Very helpful and friendly.

Dean Anderson 
Rating:
5.0

Customer did not leave a comment.

Andre Maluk 
Rating:
5.0

Customer did not leave a comment.

Nicholas Moore 
Rating:
5.0

Customer did not leave a comment.

Spencer Murrell 
Rating:
5.0

Customer did not leave a comment.

John Bowers 
Rating:
5.0

Just want to comment that I appreciated running boards on the pickup truck I rented! I'm short..Thank you!

Jennifer Burnett 
Rating:
4.0

I rented a trailer and when I returned it I had a difficult time unhooking it from the truck. There was no one there after hours and the trailer did NOT have a Jack installed on the trailer. I am older and have suffered with back troubles. An attached Jack would keep someone from getting hurt Thanks

Rodger Collins 
Rating:
5.0

Customer did not leave a comment.

Stephen Monbeck 
Rating:
5.0

PLEASE get your app fixed! It literally never works properly from either not recognizing a reservation number, to not uploading ID photos and not recognizing the credit card on file for return even though all info displayed is correct. It is very frustrating!

Robert Rickenbacker 
Rating:
5.0

Customer did not leave a comment.

Jennifer Oda 
Rating:
5.0

Customer did not leave a comment.

Rodney Stark 
Rating:
5.0

Very clean and well organized business. Lots of rental options available. Customer service outstanding

Phillip Smith 
Rating:
4.0

Customer did not leave a comment.

Todd Cole 
Rating:
5.0

Customer did not leave a comment.

Kristin Haskins 
Rating:
5.0

The online return system with the app is horrible.

Ronald Clifford 
Rating:
5.0

Very busy and well organized.

Roger Johns 
Rating:
4.0

The gentlemen in the front office was gruff at first meeting but was helpful throughout process. The equipment used was useful for indented purpose. No complaints.

Michael Stanley 
Rating:
1.0

They were very rude. I called because I was running a little late getting the van they gave us back (we reserved a truck). They said they had no trucks there. Then as I'm running late the guy tells me he is charging me an extra day but I needed to bring it back because it was already reserved to be picked up. So essentially they made me think I was getting a truck, I got a van. They charged me 2 days and only allowed me to use it 1

Daniel Harris 
Rating:
2.0

Customer did not leave a comment.

Tracy Rutherford 
Rating:
5.0

Customer did not leave a comment.

Anthony Gebhart 
Rating:
5.0

Easy great service

Robert Warvel 
Rating:
5.0

Customer did not leave a comment.

Michael McCrary 
Rating:
5.0

Overall a really good experience. Easy location access. Pleasant and helpful staff! Thank you for all your help.

Mary Hughes 
Rating:
5.0

Customer did not leave a comment.

Joseph Minton 
Rating:
5.0

Customer did not leave a comment.

Mark Pridemore 
Rating:
5.0

Everyone was very helpful and attentive! Service was excellent.!

Kristy Cox 
Rating:
5.0

Had a great experience the people were wonderful very helpful

jeff myers 
Rating:
5.0

Customer did not leave a comment.

Sharon Gambrell 
Rating:
5.0

Customer did not leave a comment.

Nancy Longman 
Rating:
5.0

Customer did not leave a comment.

Bert VanderSchaaff 
Rating:
3.0

Customer did not leave a comment.

Stephen Monbeck 
Rating:
5.0

Customer did not leave a comment.

John Waites 
Rating:
5.0

the software on my phone was not the greatest to deal with after a misstype it would not let me correct it . So check in had to be completed at store

Robert Jines 
Rating:
5.0

Customer did not leave a comment.

Margaret Ellis 
Rating:
5.0

Customer did not leave a comment.

Wayne Bower 
Rating:
5.0

Customer did not leave a comment.

ANGELA GRUBBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Lind 
Rating:
5.0

Excellent Service. Staff very friendly and helpful with the rental.

John Glander 
Rating:
5.0

Customer did not leave a comment.

Rodney Stark 
Rating:
5.0

Pickup location was great. Uhaul could work on the mileage rate a bit.

Larry Gowins Jr 
Rating:
5.0

Customer did not leave a comment.

nancey huggins 
Rating:
5.0

Customer did not leave a comment.

Rickey Sparks 
Rating:
5.0

The staff always goes above and beyond what is expected of them. Will always go out of my way to use the Brookville location.

Rickey Sparks 
Rating:
5.0

Customer did not leave a comment.

connie hendrix 
Rating:
5.0

Customer did not leave a comment.

Vicky Fetters 
Rating:
5.0

Customer did not leave a comment.

LARRY AND ELAINE LINDSTROM 
Rating:
5.0

Customer did not leave a comment.

Dianna Oda  |  Overall Experience 
Rating:
5.0

Nothing everything was great

ryan malott 
Rating:
5.0

Customer did not leave a comment.

Joseph Janes 
Rating:
4.0

The guys are sort of grumpy old guys and not very friendly but they did a great job. Maybe I should have taken in some donuts?

MICHAEL WISE 
Rating:
5.0

Customer did not leave a comment.

David Bradley 
Rating:
5.0

Customer did not leave a comment.

Richard Beckort 
Rating:
5.0

Customer did not leave a comment.

Larry Bell 
Rating:
4.0

It's a great place to rent from. However if you're a half hour late then they charge you for a full day. That's absolutely ridiculous. It should be prorated. Plus it should be known ahead of time that if you're a little late by a half hour that you have to pay for a full day.

James Kearney 
Rating:
5.0

Drop off was very quick. Not sure there is much you can do to improve it.

Keith Freimark 
Rating:
5.0

Can you put running boards on the pickups? It's hard for us short people to get in those trucks. 😊 The service was excellent!

Jennifer Burnett 
Rating:
5.0

Customer did not leave a comment.

Danielle Harris 
Rating:
5.0

Customer did not leave a comment.

mark craig 
Rating:
5.0

Customer did not leave a comment.

Brett Hart 
Rating:
4.0

I had to follow up twice to make sure the car hauler was at the Brookville location on time

Wayne Ross 
Rating:
5.0

Customer did not leave a comment.

David Bates 
Rating:
4.0

Customer did not leave a comment.

Bev Boninsegna 
Rating:
3.0

Clean the inside of the truck with an armor all or sani wipe. The steering wheel, arm rests and cup holders were gross. I wiped them down with my personal stuff and the towel was black. The expectation is for the customer to bring the vehicle back perfect but that is not how the vehicle is loaned to you. Also, please don't assume that everyone has internet on their phone. I think it's ridiculous to charge someone $20 to check in a vehicle just because they can't do it from the text message sent to the phone. So, I had to make a trip back to the UHAUL dealer to check in my rental which was not necessary AT ALL.

Tamra Gengler 
Rating:
3.0

When we had a problem we found out they were an independent dealer and that made trying to fix things even harder than if they were full uhaul only dealer

Bryan Gooch 
Rating:
5.0

Customer did not leave a comment.

Erica Peterson 
Rating:
5.0

Customer did not leave a comment.

karla wogoman 
Rating:
4.0

Customer did not leave a comment.

Cal Brothers 
Rating:
5.0

Customer did not leave a comment.

Brian Brady 
Rating:
5.0

Customer did not leave a comment.

Alisa Diemler  |  Overall Experience 
Rating:
4.0

Driver side tail light and side marker light were not functioning. Had to drive through the night with only passenger side tail light visible. Fortunately brake lights and turn signals were functioning okay.

Cathy Miller 
Rating:
5.0

Customer did not leave a comment.

Shane Stickley 
Rating:
5.0

Brookville Rental is the best!

Boyd Gentry 
Rating:
5.0

Very friendly and a great organization to work with. Made sure that the trailer was hooked up and ready to transport our motorcycle. Thank you!!

scott Davis 
Rating:
4.0

The truck was clean but the speedometer didn’t work and it didn’t shift as it should. It got the job done though

Brandy Hoops 
Rating:
2.0

The equipment was not clean. The cab was absolutely filthy! My original pick up destination was at another location. Someone from U-Haul phoned me to switch my rental locations to the Brockville store even though I had reserved the truck five days in advance. This added 13.6 miles onto the cost of the truck rental ( in mileage.) I’ve asked for a manager to phone me to discuss to no avail. Never again.

Jill Carter 
Rating:
5.0

Customer did not leave a comment.

Crystal Lasher 
Rating:
5.0

Customer did not leave a comment.

Brian King 
Rating:
5.0

We were in a bind after our vehicle broke down while we were moving. We had to rent a cargo van and offload our items into it before the towing service arrived! The Brookville rental location came through for us! They were efficient and helpful; we were able to get a van quickly. The rental and the return processes were quick and easy, and our rate was reasonable. Thanks!

Kathy Bahamonde 
Rating:
5.0

It was a good rental with no issues encountered.

doug coppess 
Rating:
5.0

Thank you so much for never letting your customers down! Hands down 1,000 on their game

james Bergin 
Rating:
5.0

Customer did not leave a comment.

Jason Hopper 
Rating:
5.0

The truck had issues staying running and it made some sounds from the transmission

CHARLES WADDLE 
Rating:
4.0

Customer did not leave a comment.

Cheryl Duncan 
Rating:
5.0

Customer did not leave a comment.

Tammy Sexton 
Rating:
5.0

Customer did not leave a comment.

Tony Cruea 
Rating:
5.0

Customer did not leave a comment.

Timothy Gillis 
Rating:
5.0

This 1 in brookville is acceptionably amazing. They was very nice in person and on the phone. Over all perfect 5 star.

Stormy Weaver 
Rating:
5.0

Amazing customer service! Enjoyed my visit.

Asia Johnson 
Rating:
5.0

Very good experience will definitely be using them for rental again if needed

ron price 
Rating:
5.0

Customer did not leave a comment.

april Weaver 
Rating:
4.0

Customer did not leave a comment.

Sara Gibson 
Rating:
5.0

Staff is always friendly

Lawrence Cook  |  Overall Experience 
Rating:
5.0

This facility was perfect of storing my camper. It was convenient and reasonably priced. I would recommend to anyone

David Schmitz  |  Overall Experience 
No reviews have been submitted for this location.

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