Comentarios del cliente para Brookvale Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Brookvale Mini Storage

Grado total:

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Nicholas F. en

Grado:

Excellent. Got me started 1/2 hour early so I finished about 4 hours early. Very accommodating.

diane T. en

Grado:

Donna was grest to work with. She is nost definately an asset to the uhail company.

Alexis Z. en

Grado:

El cliente no dejó un comentario.

Howard A. en

Grado:

El cliente no dejó un comentario.

WALTRAUT B. en

Grado:

The trucks should be full of gas when picked up and returned full.

Robert S. en

Grado:

Nothing. Donna was knowledgeable and had everything ready at the scheduled time.

Debra W. en

Grado:

Dona was extremely helpful. I called to tell her I was on my way and got a voice mail. She called right back and waited for me to arrive even though she had already worked 2 hours beyond closing. I told her about all the deception I received on the pick up end and she gave me a phone number to call to file a complaint. Very nice and customer service oriented person.

GLENN M. en

Grado:

Recommend Dona all the time

Henry T. en

Grado:

El cliente no dejó un comentario.

Duane B. en

Grado:

Great overall service!!! Couldn't be better. Very helpful in making a reservation. U-haul web site was almost impossible to work with Lancaster site did the reservation for me.

Phillip M. en

Grado:

El cliente no dejó un comentario.

Matthew G. en

Grado:

I made a reservation for a motorcycle trailer in White Stone. As I am driving to get the trailer, you text me to say I now need to pick up the trailer in Gloucester, 40 minutes in the wrong direction. I call to figure out a solution, you offer a different trailer, and demand a higher rental fee for it. When I begrudgingly agree, your credit card processing fails multiple times during payment wasting 30 more minutes of my day. Your inept system and agents delayed me 2 hours, gave me a trailer I didn’t want and had the gall to charge me more for it. If i had any other local option I would have cancelled and never use UHaul again. My rental should be refunded, please send the check to: Matthew Greene PO BOX 1155 White Stone, VA 22578 My # is 804-651-7003 if you wish to gain more details of my miserable experience.

Rory O. en

Grado:

El cliente no dejó un comentario.

Warner F. en

Grado:

El cliente no dejó un comentario.

Matthew G. en

Grado:

El cliente no dejó un comentario.

Cynthia N. en

Grado:

We always receive excellent service from Brookvale. Thank you.

GLENN M. en

Grado:

Donna provides excellent service above and beyond.

Kevin K. en

Grado:

Improve the internet for 24/7 pickup.

shawn S. en

Grado:

El cliente no dejó un comentario.

David B. en

Grado:

Donna was excellent!

Lori Z. en

Grado:

Could not get anything done on web site. Very cumbersome. Had to phone in return. Overall an easy expierienice all the way around. Thank you!

Gerald H. en

Grado:

Good customer service. When they found an extra key on the floorboard, they immediately called me to see if it belonged to me. They were very honest and friendly.

glenn P. en

Grado:

Continue with the excellent work.

Giovani C. en

Grado:

Great job as usual

Arnoldo V. en

Grado:

El cliente no dejó un comentario.

Giovani C. en

Grado:

Great job, drop off was a breeze, people are so very helpful at this location.

Bryan B. en

Grado:

El cliente no dejó un comentario.

Giovani C. en

Grado:

Same thing, I can't think of anything, the staff was very helpful knowledgeable and friendly, great job uhaul.

GLENN M. en

Grado:

Sons provides excellent customer service above and beyond.

Ray W. en

Grado:

Awesome experience.. Thanks Donna

Eric D. en

Grado:

El cliente no dejó un comentario.

John K. en

Grado:

Everyone was nice and the truck was great, but I was charged for 90 miles more than I was allowed. There is no possible way that happened.

Karen F. en

Grado:

The transmission was a bit stiff and noisy.

Jerry W. en

Grado:

Dona has great customer service skills and went out of her way to help me. No improvement needed.

GLENN M. en

Grado:

I always refer clients to Donna. Excellent service

Daniel P. en

Grado:

The truck was parked at an odd angle- backing up directly into a sign, several poles, and another trailer. For easier pickup, I recommend moving the truck to an open location.

Alexandra C. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

The best U-Haul locations I have ever used. Very friendly and helpful.

Nicholas S. en

Grado:

El cliente no dejó un comentario.

ROBERT S. en

Grado:

El cliente no dejó un comentario.

Jim B. en

Grado:

El cliente no dejó un comentario.

alex K. en

Grado:

El cliente no dejó un comentario.

linda H. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

Dale B. en

Grado:

El cliente no dejó un comentario.

Tom H. en

Grado:

I can't think of a thing.

Charlyne M. en

Grado:

Dona was so helpful and accommodating. She worked with us and our church to make the move happen on time, and was flexible in working with our unusual payment situation. We'll definitely use her services next time we have a moving need.

CARL P. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

Can't think of anything. I arrived prior to the 10:00 am Saturday opening time and the lady who works there came in about 9:15 am. Even though it was prior to the official 10:00 am opening time she immediately checked out the vehicle and processed my invoice. It was a very good experience.

Kent E. en

Grado:

The facility where I rented the truck, Brookvale Storage is very professionaly run. The storage area it self is spotless, perhaps the cleanest I’ve ever seen. The truck was spotless but, I am very surprised that U-haul allows vehicle renters to smoke in these trucks. I have asthma and am very allergic to cigarette smoke, and I’m not alone, 1 in 13 people in the US have asthma. There’s no signage saying not to smoke and nothing said when renting the truck. The only way I was able to drive the truck is with the window down and my head halfway out. Try doing this when the temps are in the 30’s. U-haul please change your policies.

John M. en

Grado:

Nothing

GLENN M. en

Grado:

Awesome location

GLENN M. en

Grado:

We use this location as a preference

Liz Z. en

Grado:

El cliente no dejó un comentario.

charles R. en

Grado:

Some tech issues with credit card but all satisfactorily resolved

Robin B. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Barry M. en

Grado:

the allotted milage is usually to little

Melissa F. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

Better customer service

Sharon D. en

Grado:

El cliente no dejó un comentario.

connie E W. en

Grado:

El cliente no dejó un comentario.

KARON P. en

Grado:

The lady said this was new location which is good for me as it is very convenient to my new home and she was very friendly and helpful

Chris W. en

Grado:

El cliente no dejó un comentario.

Peggy M. en

Grado:

El cliente no dejó un comentario.

pam J. en

Grado:

El cliente no dejó un comentario.

Delia C. en

Grado:

calculate miles correctly so won't charge extra

Vickie W. en

Grado:

Donna is always helpful and professional

Ron C. en

Grado:

Donna is very customer focused - thank you!

Marti M. en

Grado:

El cliente no dejó un comentario.

Rita C. en

Grado:

Pick up and drop off locations we're very convenient. The two employees who worked with me were excellent. Not only did they give great, accurate service, they were very attentive to my needs in making sure I had everything I needed for a successful move. They should be acknowledged for their great service.

Cathy M. en

Grado:

Everything was perfect

Paul K. en

Grado:

Donna was terrific. Despite a power and internet outage and having to wait until I could get through downed trees she waited and had truck ready.

Roger B. en

Grado:

El cliente no dejó un comentario.

elizabeth T. en

Grado:

El cliente no dejó un comentario.

Ann T B. en

Grado:

El cliente no dejó un comentario.

Gearge N. en

Grado:

El cliente no dejó un comentario.

Will L. en

Grado:

Great experience, Will definitely use them again. Very accommodating.

Mark J. en

Grado:

I appreciated being able to drop off outside of hours of operation.

Kimberly S. en

Grado:

EXCELLANT service and super friendly. A pleasure to do business with A++++ ALL THE WAY

Craig A. en

Grado:

El cliente no dejó un comentario.

Brandon S. en

Grado:

I rented the u-haul online. I found it was best just to call directly and reserve, especially if you can't connect to internet to complete the registration upon pickup.

Michael A. en

Grado:

El cliente no dejó un comentario.

Jim P. en

Grado:

The owners and facility and equipment were excellent but the Uhaul systems and policies were not so good. I submitted photos for the checkout process but when I attempted to open my order to look at a photo of the fuel level there was no access at all. Then when I returned the truck I was told it was low by 1/32 of a tank (2 gallons) and that would cost $8 to refill. Fortunately, Donna the owner was helpful with that too.

Nicole M. en

Grado:

I was supposed to access the truck with my phone. Unfortunately, I did not have service so I could not use uhaul 24/7. The office was not open on Sunday. It looked like I would be unable to use the truck for my move. Fortunately, the manager happened to be driving by and she saw we we having problems. She opened the office on her off day and processed our transaction in the office. She went above and beyond to make our experience better. Besides the first hurdle, the move went smoothly thanks to the manager.

George G. en

Grado:

El cliente no dejó un comentario.

warnel S. en

Grado:

quick and easy

Sarah K. en

Grado:

El cliente no dejó un comentario.

Ron C. en

Grado:

El cliente no dejó un comentario.

chantel B. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

The lady working at the site could not have been more helpful and pleasant. A very good experience.

Tiffany G. en

Grado:

El cliente no dejó un comentario.

Gary J. en

Grado:

El cliente no dejó un comentario.

Michelle Z. en

Grado:

Donna was excellent. She explained everything very clearly and had many helpful suggestions

NONO F. en

Grado:

El cliente no dejó un comentario.

Yolanda J. en

Grado:

El cliente no dejó un comentario.

Katharine M. en

Grado:

Everything was great! I don't see how she could do a better job. I got in and out quickly, and she explained key features on the truck before I hit the road.

Ben A. en

Grado:

El cliente no dejó un comentario.

Timothy H. en

Grado:

El cliente no dejó un comentario.

Herry W. en

Grado:

THE SERVICE CAN NOT GET ANY BETTER THAN WHAT THEY HAVE.EXCELLENT SERVICE.I RATE THEM WITH A 10 STAR SERVICE.