The gentleman that assisted at return had no customer service skills and was rude. Though he did get the job done.Ellen S.
Customer Reviews for Brooklyn Motor Sports
(U-Haul Neighborhood Dealer)
Brooklyn, CT 06234
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mié.: 9 a. m. - 6 p. m.
- Jue. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: 9 a. m. - 12 p. m.
- 11/24/2022: cerrado
- 12/24/2022: 9:00 a. m. - 12:00 p. m.
- 12/25/2022 - 12/26/2022: cerrado
- 12/31/2022: 9:00 a. m. - 12:00 p. m.
- 1/1/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This location was very eager to rectify a reservation from the Putnam location that was not honored. Thank you,Tracy, for the fabulous service!jennifer C.
Outstanding service from the Brooklyn, Connecticut UHaul rental. Thank you!!!CHARLES J.
El cliente no dejó un comentario.Doug M.
Nothing, everybody was very professional and prompt great experience for me and will recommend to anyone who is in needRonald G.
Charge less per mileVincent L.
El cliente no dejó un comentario.Stephen M.
They're scummy and unprofessional. Never using them again for anything.Madison B.
El cliente no dejó un comentario.Joseph P.
Employees were friendly both on the phone and in person. All questions answered. Would use again.greg D.
El cliente no dejó un comentario.Dawn W.
Tracy saved the day. My reservation got rerouted and she was able to help me last minute. I would highly recommend their services at Brooklyn Motor SportsBrittany F.
Poor job explaining insurance. We weren't told there were different coverages and only offered the least coverages. We had an accident and have to pay out of pocket. I'm not impressed.Ian S.
El cliente no dejó un comentario.Shari L.
I tried truck share for the first time as I needed to leave early. My truck share truck was not set up. Became very frustrating. However, Merrianne Dingwell happened to be early for work and got me rolling!! Thanks so much Merrianne for saving the day!! See you all again soonTom T.
El cliente no dejó un comentario.Daniel A.
The team at your location in Brooklyn, CT are truly outstanding. The process was easy due to their knowledge and professionalism. The equipment was in great shape and well maintained. I can't speak highly enough about my experience. strongly recommend this location for any/all UHaul needs.Dean R.
The rating for the location was an average of the pick up and drop off. The truck and equipment were there and in fine shape but the agent/customer interaction was lacking. Maybe the agent is not a morning person. I can dig that. When I returned 5 hours later, he (same guy) was tip top friendly. I will U-haul from that location again based on my return.James K.
El cliente no dejó un comentario.Mischele S.
El cliente no dejó un comentario.Sonia C.
fix acGeorge F.
El cliente no dejó un comentario.Abby J.
El cliente no dejó un comentario.Braulio P.
El cliente no dejó un comentario.Donna M.
Very pleased the way it was was returned the way bit was recievedcathy B.
The lower mirror on passenger side was broken before I picked it up. The low tire pressure light was on and when I spoke with the person he told me he knew about mirror and they didn't have an air compressor to put air in tire and there was a black rock or something in the back I didn't see it til I already started loading truck.John L.
El cliente no dejó un comentario.Albert L.
El cliente no dejó un comentario.Sharron D.
El cliente no dejó un comentario.Joshua K.
El cliente no dejó un comentario.barbara P.
Tracey was excellent. Super easy from pick up to drop off.Lee D.
El cliente no dejó un comentario.Christine H.
El cliente no dejó un comentario.Denyelle M.
El cliente no dejó un comentario.KATHLEEN D.
El cliente no dejó un comentario.Ray C.
El cliente no dejó un comentario.Wayne D.
El cliente no dejó un comentario.Allen C.
El cliente no dejó un comentario.Houston H.
The people at this U-Haul rental were outstanding. I was greeted on the lot in a very friendly manner. I was then shown inside and explained the contract clearly. Upon return, I met the same positive demeanor from the staff. Drop off was very simple.Stephen C.
El cliente no dejó un comentario.JESSICA M.
They did not check in the truck which created a potential billing issue for us and was only resolved after a number of phone calls.ivy B.
El cliente no dejó un comentario.Paul R.
The AC blower wasn't working and it was 90 out. We couldn't cancel the truck as we had to move that day.Holly P.
El cliente no dejó un comentario.Will G.
El cliente no dejó un comentario.Armand B.
El cliente no dejó un comentario.DONALD B.
Online experience poor and delayed my usage significantlyJordan Z.
Reserved 6/20 for 2 days with Shane in Columbia CT. Called 6/25 to confirm 5pm pick up. Shane tells me there is no truck. Come at 7 am tomorrow. Told my husband the same when he got on the phone. Doing an antique show with heavy expensive items that had to be packed the night before No call 48 hours prior to pick up from Shane [ per U-haul's policy ]. 2 hours and 3 frantic calls to the regional office which resulted in a breathtaking amount of pure incompetence - finally the third person [Leah ] got a truck several towns away for the 2 days that we had reserved. When Leah spoke with Shane to question the situation, he lied and told her that he had said to us that the truck would not be there until 5. At the other office where the truck was located, the person [ forgot her name ] said she would credit us for the 14 miles we had to drive to pick up the vehicle, but never did. Today,I called the regional office again 3 times and wasted an hour. The first person was some foreign smart alek who could not have cared less and in the middle of the conversation just transferred me to Tennessee who transferred me to scheduling. THAT person was professional and courteous. She wondered how Shane was able to get away with his conduct, told me that she was going to look into what happened and graciously gave me the refund on the extra miles I had to drive to get the other truck. Oh!! And they overcharged me 34 miles on the mileage. The round trip including the drop off was 68 miles. They charged me for 104. No, I did not take photos of the odometer, so I am out an additional 14.00. The whole experience was exhausting and stressful Pretty much ruined the whole event for me. I will NEVER use U-haul again.Michelle C.
Fix the lights on the tow behind trialers. The left light didn't work at all and then when it did start working the blinker wouldn't work. No options given to use something else, truck possibly. Was not our vehicles issueKevin S.
I have used this uhaul location in the past and it's always been very convenient&accommodating.danya G.
El cliente no dejó un comentario.David H.
Not obvious where to drop off the trailer. When accessing my on-line UHaul account, my account indicated that I did not have an active rental !!!!! So I could not "drop off" my equipment on-line. Later, I realized that uHaul sent me an email receipt of the return ! How can uHaul assume I dropped it off?? I photographed the unit where I dropped it next to another trailer. The dealer was closed, so I had no other choice.Michael S.
El cliente no dejó un comentario.Neil P.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.DONALD B.
El cliente no dejó un comentario.raymond G.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Brian D.
El cliente no dejó un comentario.jared R.
El cliente no dejó un comentario.Barry S.
El cliente no dejó un comentario.FRED W.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Michael V.
Great in and out service. Quick pick up and drop off. Clean open parking lot for backing in big 26' truck.Matthew L.
When asked questions they need to know the answers and not just refer people back to U-Haul. If they don't know simple answers they shoudn't be renting moving trucks.Laurie T.
El cliente no dejó un comentario.Travis P.
El cliente no dejó un comentario.Todd F.
Wasn's sure where to park the truck, Lot is unpaved in some areas, poorly lit.DAVID H.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Adam S.
El cliente no dejó un comentario.THOMAS T.
The staff was extremely helpful and pleasant to work with. There was one issue with the truck... itself. The way the center console is constructed, there is a gap at the top. My cell phone inadvertently slid through this gap and down inside the console. The staff was extremely helpful and resourceful in actually partially removing the console to get it out. I understand that the inside of the console feeds directly through the floor and onto the road so I could easily have lost my phone. The staff was outstanding to deal with this issue but perhaps you want to take a look at the gap.GRACE L.
Very easy transaction start to finishJAYS T.
El cliente no dejó un comentario.wendy R.
The woman, I think her name was Kim.. was very friendly and pleasant to talk to. I was Happy to have such a nice person to handle my rental.JENNIFER S.
The easiest pick up system I have seen. Seeing I dropped off the truck while they were open, they check in process was handled quickly.Thomas C.
Twice have used this location and the Share 24/7 has never worked. Had to wait for the location to open 2 hours after my pick up time. The people working here are very nice.Dale S.
El cliente no dejó un comentario.Vivian K.
El cliente no dejó un comentario.Marissa J.
El cliente no dejó un comentario.Benjamin S.
El cliente no dejó un comentario.lequisha E.
El cliente no dejó un comentario.Andreas H.
El cliente no dejó un comentario.Victor B.
El cliente no dejó un comentario.wendy R.
El cliente no dejó un comentario.Michelle P.
El cliente no dejó un comentario.Joseph A.
Pricing changed three times. Best to know upfront what the final cost will be.Elmer M.
The website was a pain to use. Trying to check out the truck took nearly 30 minutes. Every time I clicked to check out the truck it would take me back a page, then I would click it again and it would bring me forward to where I just was. The employees had to eventually help me check it out because the website was so confusing. Once I got the truck itself, the experience was easy and fun!Devin P.
Both individuals I worked with (I think they are a married couple) we're excellent. I wasn't sure what size truck I needed and she helped with that very patiently and methodically. When I picked up he was organized and easily answered questions about gas, tolls etc. would rent from here again without hesitationMichael A.
El cliente no dejó un comentario.MARY D.
Great job and customer service!Suhylah C.
When I picked up the truck it had a quarter of tank of gas, and I was still expected to fill the truck up afterwards. I essentially had to pay for two tanks of gas.ALEXANDER M.
Service was impeccable, and the truck was in great shape.JAMES W.
El cliente no dejó un comentario.FRANCES K.
El cliente no dejó un comentario.RICHARD P.
El cliente no dejó un comentario.NATHAN R.
I reserved truck at Petro max and it wasn't in the system. Truck I got needed some maintenanceChristina G.
Great folks. Extremely helpful and nice as well.Michael B.