Customer Reviews for Broadway Service & Tire
(U-Haul Neighborhood Dealer)

195 reviews

1 E Broadway   Covington, OH 45318
(Corner of US-36 and 41)

(937) 473-2056

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(937) 473-2056

1 E Broadway
Covington, OH 45318
(Corner of US-36 and 41)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–8 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bret A Ritter 
Rating:
4.0

Customer did not leave a comment.

Tom Payne 
Rating:
5.0

Customer did not leave a comment.

Jerry Minnich 
Rating:
5.0

Customer did not leave a comment.

Jayson Herron 
Rating:
2.0

This was a mobile pickup, but there was extreme low cell service at this site, ranging from zero to one bar. I have t mobile. It took about ten minutes and several tries before i could upload a picture to start the check-in. I called uhaul to see if it could be changed to an in person pickup due to the issue, but there wasn't anyone in site to handle that, so we just kept working on the mobile check-in. It took a good amount of time, but it finally worked. I recommend not allowing a mobile check-in at the site, or at least having a note about the lack of service in that area.

JOSIE STRAKA 
Rating:
2.0

No where to park, walked to the entrance of the location, entered the business and had to wait 10 mins before I was noticed or taken care of. Had to walk across the street multiple times to get the truck,

ALEX DENNISON 
Rating:
5.0

Customer did not leave a comment.

diane shaw 
Rating:
4.0

Plenty of space for equipment.

Alexander Hessler 
Rating:
5.0

Customer did not leave a comment.

Joshua Witters 
Rating:
5.0

Customer did not leave a comment.

Kim Allison 
Rating:
5.0

Customer did not leave a comment.

Howie Kerentsew 
Rating:
5.0

Customer did not leave a comment.

Joseph Mckinley 
Rating:
5.0

The drop off was so easy. I filled up the tank and dropped off vehicle and key. The staff was so friendly.

Angela Salley 
Rating:
5.0

Customer did not leave a comment.

DONNA EMERICK 
Rating:
4.0

Customer did not leave a comment.

Bryce Baker 
Rating:
5.0

Customer did not leave a comment.

Jerry Bazill 
Rating:
4.0

Customer did not leave a comment.

Bryce Baker 
Rating:
2.0

Customer did not leave a comment.

Richard Mehaffey 
Rating:
4.0

This was a back up location that was further away. I had booked this unit well in advance of when I needed it yet the initial location didn't bother to have one available on the day I needed the unit.

Scott Wolf 
Rating:
5.0

Customer did not leave a comment.

Frederick Clark 
Rating:
5.0

The guy was very nice and helpful. Equipment was in good condition. Fair price for trailer

Aaron Kuhn 
Rating:
3.0

Open hours are not accurate. Person who does UHaul check out does not start work until 9:30am.

Kirk Meier 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Didier 
Rating:
5.0

Customer did not leave a comment.

Nanci Kay 
Rating:
2.0

The folks at Broadway Service and tire were exceptionally helpful. The only problem I had was the trick wouldn't start upon return. Roadside assistance said the shift had to be slammed into park. Had I known this, it would have saved me several hours wait time. But the Nearest people were very accommodating.

Julia Benkert 
Rating:
5.0

The owner was great to work with!

Thomas George 
Rating:
5.0

Customer did not leave a comment.

debbie Hitchcock 
Rating:
5.0

Nothing of note. Great experience!

Robert Gengler 
Rating:
5.0

Customer did not leave a comment.

Timothy Adams 
Rating:
5.0

Customer did not leave a comment.

James Lambert 
Rating:
5.0

Customer did not leave a comment.

Mark Masterson 
Rating:
5.0

Customer did not leave a comment.

Joseph Walter 
Rating:
2.0

Have someone on site for pick-up and drop off....your APP sucks

Daniel OConnell 
Rating:
5.0

Customer did not leave a comment.

Dawn Cleere 
Rating:
5.0

Customer did not leave a comment.

Donna Huelskamp 
Rating:
3.0

I found out 1 day before my pickup date that the trailer I was renting was out of service for repairs. I received no prior warning even after I had completed the online reservation confirmation process 2 days prior to my pickup date. Then I had to wait 1-1/2 hrs. at the new pickup location for someone that could complete my reservation so I could hook up the trailer and leave.

Michael Taylor 
Rating:
5.0

Customer did not leave a comment.

Kenny Adams 
Rating:
5.0

Retrofit the enclosed 6' x 12' trailer with winch/crank stand for easier hitching and removal from the hitch ball. The trailer is quite heavy for older people to maneuver the trailer if necessary.

Bill Laub 
Rating:
4.0

We were unable to use trailer as it didn’t work with our vehicle.

Kellen Woloch 
Rating:
5.0

Customer did not leave a comment.

matt hillberg 
Rating:
5.0

Customer did not leave a comment.

Bryan Bohse 
Rating:
3.0

Customer did not leave a comment.

mary spillman 
Rating:
4.0

Customer did not leave a comment.

TABITHA JAY 
Rating:
5.0

This truck is wore out. I wish UHaul would upgrade to a better interior with sound deadening, very loud for extended driving. Cruise control would also be a great feature.

FREDERICK BAUMANN 
Rating:
5.0

Customer did not leave a comment.

Gerald Webster 
Rating:
1.0

I will be disputing charges associated with this rental, as website stated certain prices/periods, and direct service agent quoted seperate terms regarding pricing/rental period.

Daniel Shafer 
Rating:
5.0

Customer did not leave a comment.

Phillip Clark 
Rating:
5.0

Tow dolly was not in a rentable condition. Strap wouldn’t stay tight. I was left stranded for 3 hours into a 12 hundred mile trip until a trucker helped me. I had to call uhaul 3 times and was hung up on twice while trying to get help. I make long haul moves every 12-24 months and until now have only used Penske. Won’t ever use uhaul again.

Logan Arnett 
Rating:
4.0

Customer did not leave a comment.

CJ Tobald 
Rating:
3.0

My only complaint is that the truck smelled like an ashtray and there was an ashtray up under the driver seat i seen it when chevking that i had everything out when returning the truck. Also for some reason it would not allow me to do self return with the online thingy i was sent said location unavailable so i dont feel that i should be charged a 20.00 convenients fee for the return since it wouldnt allow me to do it online. Everything was great equipment wise other than what has been mentioned i think .99 cents a mile is a little excessive if wete paying for the gas and rental and insurance that i was told i could not opt out of even though i have and had proof of full coverage insurance on any vehicles i drive.

Vicki Pitman 
Rating:
5.0

AL Hitchcock was very accommodating and it was very evident that he wanted to deliver excellent customer service. This was my first experience renting a U-Haul truck so I had a lot of questions for AL but he was very patient with me and took the time to explain how everything would work.

Greg Richard 
Rating:
5.0

Customer did not leave a comment.

Nancy Shay 
Rating:
5.0

Customer did not leave a comment.

Al Hitchcock 
Rating:
5.0

Customer did not leave a comment.

Raquel Loy 
Rating:
5.0

Customer did not leave a comment.

jane willis 
Rating:
2.0

Had trouble picking my truck up and when I had to pick it up they had us pay an extra 45$ that I didn’t know about

Miles Davis 
Rating:
5.0

Trailer was ready and clean. Drop off took 1 minute. Pick up was delayed 5 minutes due to slowness of U-Haul website response. Glad I reserved on line ahead of time or it might have been longer.

Jeffrey Negley 
Rating:
3.0

The utility dolly I was CHARGED for was NOT in the truck and we did not find out until 30 minutes at the property we were moving.

Tammy Murphy 
Rating:
5.0

Customer did not leave a comment.

ROBERT RUSSEL 
Rating:
5.0

Customer did not leave a comment.

Chris Hall 
Rating:
5.0

Nothing

Donald B Gipe 
Rating:
4.0

My husband hurt his back trying to lift the trailer off the hitch. Need jack or something, too heavy!

Kevin Kelly 
Rating:
1.0

Customer did not leave a comment.

Ricki Mooney 
Rating:
3.0

Customer did not leave a comment.

Sarah Murphy 
Rating:
5.0

Al is the best. Helps and assists with hook up and makes sure all lights work and the hook up is secure. I would certainly Recommend this U Haul location.

Ahrens Elmer 
Rating:
5.0

No improvement needed here

william brauer 
Rating:
5.0

Customer did not leave a comment.

peggy menning 
Rating:
5.0

Al gives great customer service... a good guy!

Philip Crusey 
Rating:
5.0

My uhaul rental was great,everyone was very curtious,everything was ready to go when I arrived,truck ran great.

Steven Sizemore 
Rating:
5.0

Customer did not leave a comment.

Duane Novotny 
Rating:
5.0

The dealer and area field manager that I returned the trailer to did their job correctly and well.

don gipe 
Rating:
2.0

Customer did not leave a comment.

Robert Benton 
Rating:
5.0

Al's is a great place to use! Very home town feel all around!

Amber Lacy 
Rating:
5.0

Customer did not leave a comment.

David Garner 
Rating:
3.0

Location closing. Property being sold

Steve Dealy 
Rating:
4.0

Customer did not leave a comment.

Lora Gentry 
Rating:
5.0

Customer did not leave a comment.

Devan Powell 
Rating:
5.0

Customer did not leave a comment.

John Ross 
Rating:
5.0

An excellent experience. Al hooked up my tow dolly, loaded and strapped down my van which was being towed and it worked wonderfully.

Ahrens Elmer 
Rating:
5.0

Customer did not leave a comment.

Scott Crawford 
Rating:
3.0

Put a bigger sign out for uhaul drop off.

Laura Lindsay 
Rating:
5.0

excellent service

Eric Knopp 
Rating:
3.0

Place a sign up in drop off location telling where to return keys.

Crystal Hadden 
Rating:
4.0

Customer did not leave a comment.

Shad Earick 
Rating:
5.0

Outstanding!

Rick Monnier 
Rating:
5.0

Customer did not leave a comment.

douglas nichols 
Rating:
4.0

Appreciated Al's assistance renting the trailer and his professionalism.

Eric Hamric 
Rating:
4.0

Customer did not leave a comment.

Trace Dieringer 
Rating:
4.0

Customer did not leave a comment.

RANDY GABLE 
Rating:
5.0

I was sent to a place that was 10milrs out of my way and then I got charged 21.00 dollars for gas that I had put in already.

Melissa olds 
Rating:
4.0

Customer did not leave a comment.

Tom Marlow 
Rating:
3.0

Have the same size truck that was reserved ready and at the place where truck was reserved. I spent 1 and a half hours to go pick up a truck that should have been 10 minutes away. Plus all the gas used to go get truck. Plus all the extra gas used because it was a larger truck than i needed.

James Good 
Rating:
5.0

Customer did not leave a comment.

lesile rismiller 
Rating:
5.0

Customer did not leave a comment.

Charles Shockey 
Rating:
5.0

Customer did not leave a comment.

sonya frantz 
Rating:
2.0

Too long of a wait before I got the truck. Waited 10 minutes before even talking to the rep to get the final info set up.

Isaiah Wick 
Rating:
5.0

Super friendly and helpful.

Erica Lynn 
Rating:
5.0

Customer did not leave a comment.

Scott Swabb 
Rating:
3.0

No one was at the location when we went to return the truck. Just an overall bad experience with UHaul.

Linda Lee 
Rating:
5.0

Customer did not leave a comment.

Pat Leupp 
No reviews have been submitted for this location.

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