Customer Reviews for Broadway Mini Storage
(U-Haul Neighborhood Dealer)

266 reviews

11213 N Broadway   Ada, OK 74820
(N of Broadway/Richardson Loop)

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/6/2021 - 1/3/2022: Closed

Services at this Location:

Contact Us

11213 N Broadway
Ada, OK 74820
(N of Broadway/Richardson Loop)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/6/2021 - 1/3/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good people Quick check in

Daniel A. 
Rating:
3.0

The tires on the trailer were in poor condition. When my husband asked about it they told us “oh just call road side assistance if you have a blow out”. When traveling long distance in major crowded interstate highways that is a definite safety and liability risk. Especially when the provider knew the tires were bad when renting the trailer

Jim H. 
Rating:
5.0

Easy drop off

Rebecca B. 
Rating:
5.0

Everything went very well. The pick up and drop iff

ron C. 
Rating:
5.0

Customer did not leave a comment.

Keegan B. 
Rating:
5.0

Good folks here in Ada, OK on North Broadway. Very kind and helpful.

WILLIAM G. 
Rating:
5.0

Nothing service was great.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

BLAYNE M. 
Rating:
5.0

Customer did not leave a comment.

janet J. 
Rating:
3.0

Ordered a dolly but it was not in the truck. Had to go back to U-HAUL location later to pick one up.

Machelle E. 
Rating:
5.0

Customer did not leave a comment.

Kieran F. 
Rating:
3.0

Customer did not leave a comment.

Robbie L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Jarrod T. 
Rating:
1.0

The guy at the uhaul location yesterday to refill the gas tank back to where I got it so I had to go back into town to refill the gas tank. He charged me for the miles I used to go get gad back in it which was like 6 miles. Also yesterday when I opened the back to the uhaul when I went to load my apartment there was cockroaches!!!! I had to put a tarp cover down so cockroaches didn't get to my stuff. So when I got to my new address I had to leave everything outside so I dont carry the cockroaches inside my home!!!! Also when I told the Uhaul guy about the Cockroaches his response to me was he knows he has to take care of it he should have told me prior to the day of renting it!!! I feel I should definitely be refunded of something!! I will NEVER rent with uhaul again!!

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Aric C. 
Rating:
5.0

Customer did not leave a comment.

Holly A. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
4.0

These are good folks. I would always use this location.

David D. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
4.0

The return was after hours but I had talked to this location in advance of the rental. The automated system kept asking to return it at a location that was convenient for us...so I had to talk to a rep. Emerald was very kind and helpful...and got the location changed in the system to where we were and I had talked to before we rented at Tuttle Ok. All in all the experience was very good!!

LINDA C. 
Rating:
5.0

Nothing, everything was great, rep was very helpful

Margaret L. 
Rating:
1.0

This location was difficult to find. The address was inaccurate. I drove around an extra 20 mins trying to find it.

Cassandra C. 
Rating:
5.0

The gentleman that helped us was very helpful and understanding.

Vickie S. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

I have rented from this location previously and always receive very good service. Very pleased and would definitely recommend them!

TAMARA H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy R. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Ronnie L. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Great experience all the way around. From pick up to drop-off, I found people to be friendly, helpful and caring. Will be using this location again mid-June. Would definitely recommend this location.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Seal the grommets in roof of truck so doesn't leak when raining. Clean the trucks before renting. Other than that the people were extremely nice and helpful just need to upkeep your trucks better.

Kristy M. 
Rating:
4.0

The facility was not maintained in a professional manner and a lot of the trucks were sinking into the mud.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Stacy J. 
Rating:
5.0

Customer did not leave a comment.

Dakoda S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Bart E. 
Rating:
5.0

Everything was first class, it was a great experience. Thanks,

wendell G. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Celeste G. 
Rating:
3.0

The 1.09 per mile is kinda outrageous!!!! Other companies like penske is alot cheaper but wasnt available in my area

Jimmy R. 
Rating:
5.0

This location was great. The gentleman working was very friendly and informative. Wouldn't change anything

Deshawana M. 
Rating:
3.0

The entire truck leaked and was terrible! We had to replace a king size mattress and box springs because of the leak! 8 boxes of everything from kitchen plates to clothes was destroyed! Very upset with this truck!

Phillip W. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Great help

LARRY S. 
Rating:
4.0

The trailer didn't seal, snow was all inside the trailer, all over all of my belongins. It would of been just as good as putting it in the bed of my truck. Could of saved me $288.. never again.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

Josiah R. 
Rating:
3.0

I was charged for extra miles but was supposed to get extra miles for free.

Dillon R. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
3.0

Customer did not leave a comment.

Kelli U. 
Rating:
4.0

Customer did not leave a comment.

Johnny M. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Trac S. 
Rating:
5.0

Always friendly. A pleasure to do business with. Only negative is express sign in. It doesn't appear to speed things up at all and not just this location. Otherwise all good

KURTIS G. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
3.0

We arrived after closing. The drop-off procedures were not easy to figure out. The drive leading to the locked gate is very short if you are trying to drop off a trailer.

ann C. 
Rating:
5.0

Ha, unload for me??? Thanks for the good service!

ANNA B. 
Rating:
5.0

Great customer service, easy check in, helpful, courteous, and the truck was very quiet and smooth riding.

Jerry P. 
Rating:
4.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Towanda C. 
Rating:
3.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Darin J. 
Rating:
3.0

Truck was very loud in the cab

Edward D. 
Rating:
5.0

They were very gracious people and helping us get it checked in and couldn't ask for more

RAY C. 
Rating:
5.0

Customer did not leave a comment.

melissa D. 
Rating:
5.0

Customer did not leave a comment.

HENRY W. 
Rating:
5.0

Keep up the goo work Thx. Myles

MYLES M. 
Rating:
4.0

Customer did not leave a comment.

chester L. 
Rating:
2.0

Customer did not leave a comment.

Donna K. 
Rating:
4.0

Make van's more available for long halls

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

kay S. 
Rating:
4.0

No problems

SHIRLEY O. 
Rating:
5.0

Absolutely wonderful experience.

George D. 
Rating:
5.0

Customer did not leave a comment.

Silas W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Marvin M. 
Rating:
3.0

No interaction when dropping off truck - it was after hours.

Alexis S. 
Rating:
5.0

Quick drop off and check in. Gentleman has been with U-Haul 40 years. Knowledgable and professional

irby C. 
Rating:
3.0

Customer did not leave a comment.

STUART B. 
Rating:
3.0

Customer did not leave a comment.

Ricky D. 
Rating:
5.0

The representative was very helpful and kind. This was the second time I used this facility and he has been great both times.

KELI K. 
Rating:
2.0

Customer did not leave a comment.

Ricky D. 
Rating:
3.0

Customer did not leave a comment.

Tammy F. 
Rating:
4.0

Customer did not leave a comment.

Paula T. 
Rating:
5.0

Customer did not leave a comment.

AUDREY E. 
Rating:
4.0

Customer did not leave a comment.

WAYMON H. 
Rating:
3.0

Customer did not leave a comment.

LaTisha W. 
Rating:
3.0

On the very very edge of town, not very convenient

Ernest L. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
No reviews have been submitted for this location.

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