Customer Reviews for Broadway DX
(U-Haul Neighborhood Dealer)

2,256 reviews

100 NE 12th St   Moore, OK 73160
(Block E of I-35)

(405) 793-1923

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 793-1923

100 NE 12th St
Moore, OK 73160
(Block E of I-35)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Monica Killensworth 
Rating:
5.0

I rented this to pull a car that was not running and thought I could jack car up n lower onto Dolley. But was not able to. So turned around n drove back 1.5 miles back to station and returned item aprox 50 min later. Was not offered any type of reimbursement or discount. So I guess I should have keep it the 24 hours then returned dolley. DISAPPOINTED

GARY JONES 
Rating:
4.0

Customer did not leave a comment.

Edward Mlynarczyk 
Rating:
5.0

Customer did not leave a comment.

JEREMY RODDY 
Rating:
5.0

Customer did not leave a comment.

leroy jones 
Rating:
3.0

Customer did not leave a comment.

RODNEY SNELGROOES 
Rating:
5.0

Friendly & knowledgeable service. Would recommend this location to anyone wanting to rent moving equipment. Thanks Charles Tedder

Charles Tedder 
Rating:
5.0

Very easy reservations, pick up and drop off! Would highly recommend.

Matthew Woodland 
Rating:
5.0

Customer did not leave a comment.

Venus Atwell 
Rating:
5.0

Customer did not leave a comment.

Matthew Starke 
Rating:
4.0

Customer did not leave a comment.

Walter Benson Ma Malone 
Rating:
1.0

I arranged for my vehicle to be picked up in Norman. When I arrived, I was advised. They didn't have the vehicle. I had to drive to this location upon arrival. The gentlemen there were short and imperfessional. Seemed like they're reading off a script. Had the truck backed into a small space next to their building Which made it almost impossible to walk around and look at before I left which I wish I could have, because I would have noticed that the trailer was packed full of mud, causing it to be unstable and unsafe to pull that the ramps that you drive the car up on the toe with were damaged from prior use, and I would require heavy duty tools later. Down the road to fix it just to use it. After these 3 things without even getting to use the truck happening. I was already mad then when I get to Colorado to drop it off. They charged me another day's fyeah. After not disclosing that I would have to be dropping a vehicle off on the 5th day at the same exact time. I picked it up not the end of day which is on paperwork. Nobody cares at this place nobody tries and everybody Lies. I Don't care if it cost me double I will never ever use this again.

Kacey Murphy 
Rating:
5.0

Customer did not leave a comment.

Gerrie Wetselline 
Rating:
2.0

Left chain hooked up and told me I was good to go. If your going help then do a good job not 50%.

RYAN ABERLE 
Rating:
4.0

The trailer was dirty. The floor creaked with every step. Anytime you braked more than lightly, the braking system on the trailer would slam on and off making it hard to keep under control. Had a taillight out as well. Worst trailer rental experience I have ever had.

Kelly Cottrell 
Rating:
5.0

Customer did not leave a comment.

Jeff Curry 
Rating:
5.0

Customer did not leave a comment.

Austin Smith 
Rating:
3.0

Customer did not leave a comment.

Andrea Borth 
Rating:
3.0

Truck had high mileage and felt very wobbly and I had reserved unlimited but was only given 30 miles.

Darmaine Davis 
Rating:
3.0

Customer did not leave a comment.

kristina craghead 
Rating:
4.0

No avaliable 15ft trucks to go out of town. The ones that were available were for intown use only.

Robert Norman 
Rating:
5.0

They did great

Larry Ninman 
Rating:
4.0

Took 2 minutes to drop off a trailer

joel lenz 
Rating:
5.0

Customer did not leave a comment.

Robert HETRICK 
Rating:
5.0

Nothing at all. Customer service was exceptional and everyone was very professional. Would highly recommend this business for anyone moving and needing this type equipment. Thank you to all involved with my rentals. Well done guys!

Francisco Lopez 
Rating:
5.0

Customer did not leave a comment.

Sherry Billingsley 
Rating:
5.0

My experience was fast, easy, and I can't think of anything Rodney and his staff could have done or could do improve it. 5 star experience all the way.

Gary Staats 
Rating:
3.0

Not open...was confusing at first. I found the Dropbox with instructions finally. Very crowded and limited places to leave the equipment.

Darryl Hatcher 
Rating:
5.0

Customer did not leave a comment.

Lenard Liebe 
Rating:
5.0

Customer did not leave a comment.

James Blankenship 
Rating:
5.0

Customer did not leave a comment.

Melissa Latham 
Rating:
3.0

I did not realize that they auto populate a furniture dolly and pads. I told the guy in the store that the only thing I needed us the utility dolly and nothing else. But when I went to load the truck the other dolly and pads were still in there and I was charged an extra $17.00 for something I did not need and stated that I did not need.

Erin Daniel 
Rating:
3.0

I had no idea I had to specify that I would be dropping off at another location and you charged me 400 plus dollars... why would you not ask the person. Not everyone rents Uhauls and knows the ins and outs. I did it as a favor for my nephew who needed to move from one town to another across the state. Even online didn't ask me.

Ashley Schemet 
Rating:
5.0

We just dropped off the key in key drop after hours. It was easy and convenient.

Deborah Holt 
Rating:
5.0

Truck was dirty on the exterior, exterior mirrors were dirty. I didn't care but someone else might.

Bobby Akin 
Rating:
5.0

Customer did not leave a comment.

Kyle Baker 
Rating:
5.0

Customer did not leave a comment.

Don Curtis 
Rating:
5.0

Customer did not leave a comment.

Brian Woodring 
Rating:
4.0

Customer did not leave a comment.

Leshia Ward 
Rating:
5.0

Great Customer Service!!!!!! Outstanding service, friendly and very helpful.

Michael Leach 
Rating:
5.0

Customer did not leave a comment.

Craig Bohannan 
Rating:
5.0

Customer did not leave a comment.

Gary Decker 
Rating:
3.0

Lot is very small

Tammy Taylor 
Rating:
4.0

Customer did not leave a comment.

Philip Martinez 
Rating:
5.0

So helpful. I needed supplies they were great to help me with that. Great service

JEFFREY JAMES 
Rating:
2.0

Customer did not leave a comment.

Tobey Weder 
Rating:
4.0

Customer did not leave a comment.

Faith Givens 
Rating:
5.0

Appreciated the after hours drop off.

Jeanine Hussian 
Rating:
4.0

Customer did not leave a comment.

Brittani Miller 
Rating:
5.0

Have used u-haul for many years. Great service and excellent equipment

BOBBY Chapman 
Rating:
5.0

Customer did not leave a comment.

Derek Montgomery 
Rating:
5.0

Customer advocate needs improvement of informed customer service with the extra fees that was apply , such as the deposit added to the fee that was not mentioned online reservation That was my main concern

Brigette Epley 
Rating:
5.0

Still waiting on my deposit

Mary Moberly 
Rating:
5.0

improve the check in process; there is really no need to take 10 photos of the truck upon return. That's what the inspection process should include on the outgoing rental and for the incoming rental location, not the rentee.

Charles Neely 
Rating:
5.0

Customer did not leave a comment.

JOHNNY YOUELL 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE ALLEN 
Rating:
5.0

Rodney and John were very kind, caring and professional. They made the pickup and drop off process seamless. Thank you so much for making the experience stress free. I will recommend this location to all my friends in need of a moving truck.

Mishae Hall 
Rating:
1.0

The equipment had a ver bad tire and it blew up on the highway! The dealer should have had a good visual inspection done prior to rent it out! It could have caused serious damage to people, because of this I was stranded for 6 hours on the turnpike waiting for roadside assistance to exchange the wheel.

MOHAN Makkuni 
Rating:
5.0

Customer did not leave a comment.

David Cabrera 
Rating:
4.0

Easier come and go parking

Joseph Rodriguez 
Rating:
5.0

The pickup and drop off could not have been any better. They were very professional and polite and knowledgeable. The young men working there seemed like they really enjoyed their jobs. That’s always great to see. Thanks again.

DONALD VANDIVER 
Rating:
5.0

Customer did not leave a comment.

Mark Rawls 
Rating:
5.0

Great service at this location, and on the phone to U haul. Per usual, the extra fees like the environmental fee of $2, and the over generous $5+ per gallon if you're under on fuel (I don't really agree with the 5 gallon assessment, see now you've overestimated the amount AND you gouge on the price), but like I said that's par for the course for uhaul and should be expected. But this location is great and in general the service from u haul is great, but it's always more than you think.

Jesse Matlock 
Rating:
5.0

I’ve used this location before. Staff is friendly and helpful

Chris Terwilligar 
Rating:
5.0

Customer did not leave a comment.

Ruth Buller 
Rating:
5.0

Customer did not leave a comment.

Dean Cook 
Rating:
5.0

Customer did not leave a comment.

Tracy John 
Rating:
3.0

Steering wheel was 90 degrees out of true, but everything worked.

Patrick Nickolls 
Rating:
5.0

Not a thing! Broadway DX is the best!!

David Pagels 
Rating:
5.0

Customer did not leave a comment.

Gregory Melancon 
Rating:
2.0

Surprised rate

Karen Kane 
Rating:
5.0

Nothing. Was great. Thanks

DONALD MITCHELL 
Rating:
2.0

There was no one there at 2:00 pm on a Saturday? Felt like I did all the work to return the truck - kept getting texts to do more and more things...then links were inactive

ross wiedenkeller 
Rating:
5.0

Customer did not leave a comment.

Julie MOLOTSKY 
Rating:
5.0

everything was awesome, friendly group of workers. Ron and James? were very helpful. There was a 3rd guy there but didnt get his name. He got my trailer hooked up for me.

ROBERT SANDERS 
Rating:
5.0

Customer did not leave a comment.

DEE TISON 
Rating:
3.0

Customer did not leave a comment.

Scott DeSanti 
Rating:
5.0

They made sure the tow dolly was put out of commission till fixed

Patsy haagensen 
Rating:
3.0

Customer did not leave a comment.

Cole DeQuasie 
Rating:
4.0

-

derrick jackson 
Rating:
3.0

The truck looked like it had never been cleaned, there was tobacco dip in the drink holders, spilled soda on the door. The headlights were so dim it was potentially dangerous to drive at night.

Cody Commander 
Rating:
1.0

Do not use this location as an authorized dealer.

Christopher Young 
Rating:
5.0

Returned equipment after hours. Check-in process went smoothly.

Derek Duncan 
Rating:
5.0

Customer did not leave a comment.

Rickey Fowler 
Rating:
4.0

Customer did not leave a comment.

cesario elizaldi 
Rating:
1.0

fuel charge scam

Neil Amaral 
Rating:
3.0

Got charged a few dollars for gas

Mike Coil 
Rating:
4.0

Extremely busy location. System was down so I couldn’t get a receipt.

Trevor Dallasorr 
Rating:
5.0

Everything went smoothly Great experience from start to finish

Cynthia Hamilton 
Rating:
3.0

When we showed up to drop off our trailer, the entire building’s lot was full. One entrance was completely obstructed. Barely room to back in the trailer if we blocked traffic while doing it, which we did. Building was also closed, so we couldn’t go in and bring up the problem. Kinda miserable. Pickup was easy, and other than having to turn around to go take photos of the trailer, was pretty easy. Might consider having the photo step earlier so it’s harder to miss before you leave.

Ryan Jones 
Rating:
5.0

Personnel is very helpful and pleasant. Easy to return the uhaul!

Skylar Chilek 
Rating:
5.0

No improvements. Place is ran so efficiently! The process of checking in and out was kwik.

Koi Kaniatobe 
Rating:
5.0

I have rented from this location three different times and have been extremely pleased with the customer service. Well done!

Leslie Schmitt 
Rating:
4.0

Why was I charged $39.95 twice?

Steven Riddle 
Rating:
5.0

Customer did not leave a comment.

Rickey Fowler 
Rating:
3.0

Customer did not leave a comment.

Cody Schrader 
Rating:
5.0

Customer did not leave a comment.

Stephen Monroe 
Rating:
5.0

Very easy and convenient!

Eric Webber 
Rating:
5.0

Everything was great.

Dayna Robinson 
Rating:
3.0

They were helpful and unhooked our trailer and answered questions.

Kenadee O'Brien 
No reviews have been submitted for this location.

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