Customer Reviews for Brimhall Mini Storage
(U-Haul Neighborhood Dealer)

1,761 reviews

7830 Brimhall Rd   Bakersfield, CA 93308
(Coffee Rd)

(661) 587-6741

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(661) 587-6741

7830 Brimhall Rd
Bakersfield, CA 93308
(Coffee Rd)

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When put on brakes it shook all over the place

Dena Deberti 
Rating:
5.0

Customer did not leave a comment.

Michael Sunseri 
Rating:
5.0

Excellent customer service. Very friendly and accommodating staff.

Mark Thompson 
Rating:
5.0

Customer did not leave a comment.

Ramon Figueroa 
Rating:
1.0

After returning the vehicle with gas that was used in our very short 20+mile trip.that took a total of 2 hours..they charged my card for 14 glallons of gas @$84.00 . When I called they immediately said I need to call corporate office. Total SCAM BUYER BEWARE. I I called the 800 number the lady there was super friendly and understood my concerns. Pictures of the gas recept and of gas Guage were submitted to be determined by another department. If this is taken care of ill be good but will not be using that location ever again. I will continue to use uhaul just need to be more aware I guess.

Richard Caringello 
Rating:
5.0

It was great the girls working there were on it!

Jaime Veleta 
Rating:
5.0

Customer did not leave a comment.

Tom Porter 
Rating:
5.0

The employee who checked me in and then took my truck return was extremely helpful, and I really appreciate that

vicki Pedroza 
Rating:
5.0

None , the staff was so helpful when I had a problem with the mobile booking system and help me to get the rental done.

Dean Carter 
Rating:
5.0

Customer did not leave a comment.

Wanjun FU 
Rating:
4.0

Customer did not leave a comment.

Patricia Lemons 
Rating:
5.0

Lady at front was quick and to the point. Very enjoyable.

robert pipkin 
Rating:
4.0

Customer did not leave a comment.

VINCENT LOPEZ 
Rating:
5.0

Just a very easy drop off

Sharon Duckworth 
Rating:
5.0

Customer did not leave a comment.

Matthew Anderson 
Rating:
4.0

Customer did not leave a comment.

Maritess Zareno 
Rating:
3.0

Customer did not leave a comment.

Jason Weaver 
Rating:
4.0

Friendly staff. Excellent rental.

Dan Journey 
Rating:
3.0

Clean and maintain fleet

Manuel Villanueva 
Rating:
5.0

Best way to move your staff from place to other so easy convenient and affordable

Wafik Mekaiel 
Rating:
5.0

Customer did not leave a comment.

Scott Burud 
Rating:
5.0

Awesome service

Luz Lopez 
Rating:
3.0

Customer did not leave a comment.

christopher denman 
Rating:
3.0

Customer did not leave a comment.

Mark Snowden 
Rating:
5.0

Customer did not leave a comment.

Johanna Wheeler 
Rating:
5.0

Customer did not leave a comment.

Gary Murphy 
Rating:
5.0

Customer did not leave a comment.

maulin shah 
Rating:
5.0

Very easy to rent for the day. Drop off was simple too! Just drop off the keys😀

Epifania Contreras 
Rating:
1.0

They called me and told me I didn’t return the U-Haul truck when I did

Arturo cortez 
Rating:
4.0

Customer did not leave a comment.

Heather Atchison 
Rating:
2.0

Customer did not leave a comment.

emil ganal 
Rating:
4.0

Customer did not leave a comment.

Martin Guerrero 
Rating:
5.0

Customer did not leave a comment.

Phong Han 
Rating:
5.0

Customer did not leave a comment.

Natalie Gause 
Rating:
5.0

I will let my friend know this is a great uhaul

GLORIA TILLMAN 
Rating:
5.0

Customer did not leave a comment.

Omar Youssef 
Rating:
5.0

Customer did not leave a comment.

Franz Denmarc Sayo 
Rating:
4.0

No complaints

Rick Ajootian 
Rating:
5.0

Customer did not leave a comment.

Tyson Wheeler 
Rating:
5.0

Customer did not leave a comment.

SPENCER ALPHONSO 
Rating:
5.0

Customer did not leave a comment.

Greg Humphrey 
Rating:
5.0

Customer did not leave a comment.

Jon Gusman 
Rating:
4.0

Ac wasn't working properly on the vehicle. Also would be nice if I can receive a copy of the charges as soon as I drop off vehicle.

Benito Juarezgalvan 
Rating:
5.0

All is well, keep doing what you are doing?

Joseph Peña 
Rating:
5.0

Customer did not leave a comment.

Kimberly Gage Gage 
Rating:
5.0

Everything was awesome. As far as the cleanliness of the vehicle, there was just a little bit of trash and broken glass in the back of the car go back. Other than everything else was clean.

Renee Schuyler 
Rating:
1.0

1. On a day the temperature reached 106 degrees the trucks air conditioning stopped working as i arrived home for the 1st load. Called the facility and all i got was an apology and offer to come back for exchange and account would be noted so i myself would not get saddled with the repair cost!. Mind you i had two families over to help with the move. No time waste! 2. At the end of day when locking truck up for the night the interior and exterior lights would not turn off. As if the keys were still in ignition. Wasted 15 minutes on a day i was VERY stressed, tired, and frusterated! Poor maintenace of vehicles! And also goes for the White lane locations poor vehicle maintenance Word of the wise to all. Look for another company to rent for moving needs. These guys do minimum maintenance to keep renting.

Rafael Perez 
Rating:
5.0

Customer did not leave a comment.

Irene Leal 
Rating:
5.0

Customer did not leave a comment.

Gerald Lavarias 
Rating:
3.0

Customer did not leave a comment.

Hana Suleiman 
Rating:
4.0

Customer did not leave a comment.

Saul Aguirre 
Rating:
4.0

Customer did not leave a comment.

Marcelei Arce 
Rating:
5.0

It’s just the location. Very hard to get to . It’s kinda scary coming down right off the off ramp. Otherwise, everything else was excellent!

rita baptista 
Rating:
5.0

Customer did not leave a comment.

Joshua Williams 
Rating:
5.0

Customer did not leave a comment.

Brenda Dearmore 
Rating:
1.0

Have exact mileage to reflect mileage at the time of checkout. Reflect the exact check in time and date!!!! Time reflected on return of uhaul is wrong. In addition to time of return of receiving receipt of usage is 24hrs late.

Josh Gaither 
Rating:
5.0

Customer did not leave a comment.

Nicholas Taylor 
Rating:
5.0

Customer did not leave a comment.

Christine Leishman 
Rating:
5.0

REX AND THE ENTIRE STAFF WERE BEYOND CUSTOMER SERVICE ORIENTED. THEY WERE ALL EXTREMELY HELPFUL AND VERY PROFESSIONAL. THIS IS HOW TRUE BUSINESS SHOULD BE.

LAURA BUCK 
Rating:
1.0

OVER CHARGE EVEN BASED ON THE TELLER WORDS

Reza Rahimi 
Rating:
5.0

Customer service was very good, check in went smoothly, she asked if I wanted my receipt emailed and I said yes, that was it.

Yvonne Matautia 
Rating:
5.0

Customer did not leave a comment.

Adalberto Solano 
Rating:
5.0

Customer did not leave a comment.

Wallace Leask 
Rating:
5.0

I extended my usage with no problem. From pick up to drop off everything was great! Great customer service at this location.

Laura Coronel 
Rating:
4.0

Equipment is not cleaned

Haroon Saleem 
Rating:
3.0

Customer did not leave a comment.

Monte Wilson 
Rating:
5.0

The only issue was the clock had not been set to the current time. It was an hour slow.

Gigi Fotis-Smith 
Rating:
5.0

Very friendly and professional service! Letting all my friends know how good the service was at the location. Thanks again!

Daniel Kovatch 
Rating:
5.0

Customer did not leave a comment.

manapat Rungseriruch 
Rating:
4.0

Customer did not leave a comment.

Josie Gamez 
Rating:
5.0

Customer did not leave a comment.

Nathan NEMNIC 
Rating:
4.0

Customer did not leave a comment.

MARY SAUER 
Rating:
5.0

Customer did not leave a comment.

Martin Moon 
Rating:
5.0

Customer did not leave a comment.

Sione Finau 
Rating:
5.0

Customer did not leave a comment.

rick de la rosa 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Crawford 
Rating:
5.0

Truck had some transmission and alignment issues that need to be addressed before it was released for rent. Had to avoid freeway due to alignment issue which clocked additional mileage, more expense. Our guy checking us in and out was INCREDIBLE and thankful for him.

Kathy Friedle 
Rating:
5.0

Customer did not leave a comment.

Travis Pillar 
Rating:
5.0

Customer did not leave a comment.

Christina De 
Rating:
5.0

I’ve never rented a Uhaul before and this was super easy. I checked in with my phone the time that I needed it and it was ready when I was. Kind of cheap too. Would recommend.

Kia Worthy 
Rating:
5.0

Friendly informative staff.

DALISSE DIAZ 
Rating:
5.0

Customer did not leave a comment.

Sophia Goucher 
Rating:
5.0

Good people working there. Explain things well very punctual and helpful. We need more people like this location has in some of the other places.

Phillip Walker 
Rating:
5.0

Customer did not leave a comment.

Denise Shook 
Rating:
5.0

five stars all around, staff fast and friendly

Nathan NEMNIC 
Rating:
1.0

I was not able to pick my rental up at the time that I reserved. Then, even though I fueled the truck past what it was given, I was charged for fuel. I felt like they payed no attention to checking the fuel gage when I turned it in and just hoped that I wasn’t paying attention. Getting a refund has been a huge hassle for me after what should have been an easy transaction.

Maria Stalcup 
Rating:
5.0

Customer did not leave a comment.

Kenneth Carter 
Rating:
5.0

Customer did not leave a comment.

Jose Reynaldo Lovo Alfaro 
Rating:
3.0

Please, explain to costumers when drop off locations are closed what they need to do, in my case I call before to that location and they said it will close at 7pm, then when when I got to that location was closed , then I have to follow all the steps for after hours drop off locations … there was no parking to leave the truck, there was a big sign of No parking at any time, it was kind of confusing, I expend more than 45 mns standing there calling the operator to follow instructions…. Finally they gave me the ok to leave the truck…. It was a bad experience….

ALIN MENDOZA 
Rating:
5.0

Customer service was excellent

Terri Iascone 
Rating:
5.0

Customer did not leave a comment.

Jasbir Pangalia 
Rating:
1.0

Customer did not leave a comment.

Rafael Llanes 
Rating:
3.0

Fix your glitchy website. Mobile pickup didn’t work, the site to upload photos of damages to the truck wouldn’t upload or take any pics, and the online chat I tried to use on return kept disconnecting. Very, very poor functionality.

KENNETH KODYSZ 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

erik arreola 
Rating:
5.0

There was a huge sticky spill in the cab

Zachary Ruff 
Rating:
5.0

Customer did not leave a comment.

Cori Ash 
Rating:
5.0

Customer did not leave a comment.

Chris Davis 
Rating:
5.0

Customer did not leave a comment.

Vu Tran 
Rating:
3.0

Uhual was pretty run down spray painted with graffiti seat were torn up

Wesley Chubbuck 
No reviews have been submitted for this location.

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