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Katherine P.
Customer Reviews for Bright Works Cleaning Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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KAYLA G.Truck had check engine light on, and barely ran when idling. It did not have working air or radio. Glad my move was not a long distance. Online check in was awkward and lady didn't have keys in the check out lock box, as app stated. Reservation was supposed to be picked up at different location, buy it was changed day of move, with no notice. Not happy with uhaul at the moment, just glad this move is over.
Ashley L.Quicker pickup of equipment. Took well over an hour even though I did the online checkin ahead of time. Agent had to change my vehicle twice because it was double booked then milage was not correct on truck so that was another issue. Was not pleasant and put me well behind schedule for movers.
Amanda H.Very helpful
BETSY B.Nothing
judy K.Price was not what was given at time of reservation, $120 for 3 days plus utility dolly$30 somehow came to $229 for in town move that put 28 miles on truck, a lot of hidden fees apparently
BRYON W.Clean the office.
Dominick A.NA
JOSEPHINE C.None. Robin at this location was amazingly helpful and kind. She worked so hard to make sure I had what we needed! We appreciate her so very much!
LIAHONA L.Was not happy that I reserved and thought I was getting a 20ft and someone changed it to a 26ft and charged me for the 26ft. If I wanted to pay for a 26 ft I would of reserved a 26ft
WILLIAM W.none
GEORGE G.Staff was so friendly and SO helpful. They worked very hard to ensure that I had a truck available when my son needed one. Great job explaining all the requirements for return (unlike other locations in other cities recently used). This was the 3rd uhaul rental in 3 months for one-way rentals and best location by far. This location was outstanding.
CRIS B.I was very happy with the service I received from your establishment!!
CAROL R.Very nice people. Super helpful and care about ther clientele
BARBARA K.Very good experience.
Paul B.The site had multiple customers and only one attendant so we had to wait for assistance. The truck was not available at the desired time. However, I am not sure this was an issue with the location.
Deaven C.The service was very good.
LISA M.This location was by far excellent. Even After after the worse experience with U-Haul this particular location was able to satisfy my needs at the very last minute way. My problem was with the call center not verifying the truck that I was supposed to have last minute phone calls about not having Available truck for me when the reservation was made a month prior to rental
Marshayla R.Had an issue with the online ordering of a truck was sent to wrong location and the owner of this bartlesville location was nice and friendly and helped me solve the issue and had me on the road asap. Definitely recommend this location great friendly service!
JONATHAN L.Everything was great
STEVEN H.Second time dropping off at this location and both times was very pleasant.
Carl B.Good customer service. Great folks.
JAMES F.Representative at this location went above-and-beyond to ensure a positive customer experience, despite U-Haul corporation's bureaucratic, logistical, and technological inadequacies.
Joseph B.Service was excellent
JAMES B.Robin was teriffic! She paid attention to all the little details. Her son drove a truck for me. He was excellent and took great care of me.
DEBORAH J.There is some confusion concerning the address of the location. The reservation indicates I should go to the Junk Store on Frank Phillips. When I didn't receive a call I called the number on my reservation and found out I should go to Bright Works on Adam's. It would have been very inconvenient if I wouldn't have gotten the updated location.
dennis P.Excellent job done by the location personnel.
Rick B.I like this place and got excellent service. Nice people.
JAMES LYNN R.I could not return the trailer using my phone. Your website kept freezing and wouldn't recognize my location. It was beyond frustrating.
Lawrence P.Check in was very prompt. Friendly and asked if we had any problems with truck etc.
Darrell B.I left equipment there after closing time.
ALBERT S.Best customer service at this location , so very helpful. We had a very difficult trip of over 3800 miles with many delays due to wrecks on I40. They were very supportive!!
GAIL B.A pleasure to deal with. Unlike your renter at coles rental
BRYCE S.Super friendly very accommodating that's the place to go for a Uhaul
DENNIS T.This location (Bright Works Cleaning Services) provides prompt and efficient service, I use them frequently. For my purposes it is hard to think of an improvement.
Christopher E.No issues or problems reserving and renting a 5x8' pull behind trailer. The trailer was the perfect size for a long couch and dresser, and not "large enough" to return home with more than I could fit into my already furnished home! That kept me out of trouble. It worked splendidly, and was no challenge to pull across Oklahoma. Brightworks was a pleasure to do business with.
ANDREW R.Uhaul I rented has CV joint going out. Was not made clear on what my costs were. This was my first time renting from U-Haul. I will go back to renting from Penske.
KATHLEEN A.Excellent return!
elzie B.Nothing at all! No improvement needed! I love the guys who run the Uhaul here in town they are amazing!!!
AMANDA S.The gentleman was nice, although a tad slow, it took almost 30 minutes to get the truck that I had already paid for. It was clean and did drive well.
TIMOTHY K.I was very satisfied with this transaction and will certainly use them again.
BARBARA H.