El cliente no dejó un comentario.STEVEN M.
Customer Reviews for Bright Laundry and Grocery
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I deliberately reserved a truck during a time where the uhaul website indicated that an agent would be available because I did not want to do the mobile phone pickup option. The morning of my reservation, I received an email saying that my reservation had been changed to the mobile phone pickup option. This was done without my consent, and it was already too late for me to consider rescheduling. I ordered furniture pads that were not provided, and because there was no agent onsite (see above) I could not do anything about it other than call and complain. Some of my furniture is now damaged. There was an open can of paint left in the back of the uhaul. I was not provided with a lock and did not see an option to rent one when reserving the uhaul. When reporting damaged areas on the truck via the mobile phone pickup service it was unclear how to report damage that had not already been marked. I later received an email about my drop-off location that began with â€œas per our discussionâ€ when I had not had any discussion with any u-haul representative, or anyone at all for that matter, about the drop-off location. The only reason I am giving two stars and not one is because we did ultimately arrive safely at out destination and we were promptly refunded for the furniture pads that were not provided. The overall experience was frustrating, strange, and made our move more stressful than it had to be.Neil R.
having personal present during open hoursZAINAB A.
Rundown laundry mat with no Uhaul personnel. Difficult to fulfill online drop off and effort required by the user/ customer.DOUGLAS N.
The location is self service. It will be good to mention that in your listing for this locationharshal M.
Could not find any employee at this location upon dropoff, it was filthy dirty and once an employee was finally found they never looked up from sitting on their cell phone. Ended up just using the dropbox after already having a horrible experience!Amy O.
I was charged a fee for dropping my U-Haul off one way after the man at this u haul gave me a drop off time of 9pm after I waited hours for him to get there to give me the keys with my daughter crying for 2 hours!Cloey N.
May 07, 2021 Kelly guided me thru check-in process quickly and thoroughly. He is definitely an asset to U-Haul! Stan WestStanley W.
El cliente no dejó un comentario.Aleksandra D.
El cliente no dejó un comentario.Leona Y.
El cliente no dejó un comentario.David O.
I found the check in process to not easy, I had a hard time checking in and was off my schedule because of it. I don't have any ideas, but it was user friendly for me, I spent an hour trying to get a customer service person to help me!!!Elonda T.
Truck smelled horrible, had some garbage inside.Juliann S.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.lavonne C.
El cliente no dejó un comentario.Tamra W.
No employee present at location for pick up. I was about 20 minutes early for my reservation but I would expect a business to be staffed during it's posted hours. Luckily I was able to call UHaul and they were able to process my trailer pick-up over the phone and I could hook up the equipment myself.Dennis S.
Gentleman running this facility was very friendly and helpful. Did a good job taking care of me.Kenneth H.