Customer Reviews for Bridgeview Self Storage
(U-Haul Neighborhood Dealer)

356 reviews

11125 124th St Unit 103   Surrey, BC V3V4V2

(604) 540-4524

Location Hours

  • Mon-Sun: 8:15 am - 6:45 pm

Services at this Location:

Contact Us

(604) 540-4524

11125 124th St Unit 103
Surrey, BC V3V4V2

Services at this Location:

Location Hours

  • Mon-Sun: 8:15 am - 6:45 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice secure facility. Evening hours would be nice. Even until 9 pm would be helpful. Monthly invoices should be sent to email ahead of when payment is due.

Jeanne K.  |  Overall Experience 
Rating:
2.0

They added services to my invoice that I did not receive. They added moving blankets and dolly to my invoice. The old guy at the counter, I assume he is the owner, told me that his computer does not let him to close the rental and I do not need to wait there and he will send me the invoice when it is done. Later that night when I received the invoice, I noticed the additions to the invoice which were not in my original rental agreement. I will definitely call and talk to customer service.

ALI S. 
Rating:
5.0

Customer did not leave a comment.

Lilian P. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Good people, decent location and competitive pricing. What didn't work was the limited hours. Why? There are cameras. There is an access code. This makes it a no for me.

Christopher C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMIR K. 
Rating:
5.0

Not having evening access meant that I usually had to go on weekends. And more than once I showed up only to realize it was a stat and I wasted my time. A few more carts would be helpful when it's busy.

Ian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY C. 
Rating:
4.0

Read bad recent reviews about this location but I found that everything was on time and no hassles and very Friendly. Would highly recommend

Ted S. 
Rating:
5.0

My regards to the guys at Bridgeview, great staff, friendly and helpful, with extra kudos to Barefoot Steve who played a big part in making my move go right. Thanks again! HG

HARLAND G.  |  Overall Experience 
Rating:
5.0

My second time renting here. Very polite and friendly staff, truck was in great shape, excellent value!!

Blake J. 
Rating:
5.0

I have to commend the staff they were courteous helpful and at all times respectful the unit was clean and easy access I’d like to thank the staff for the help.

Michael edward T.  |  Overall Experience 
Rating:
1.0

They charged me extra for cleaning when the truck was already clean when I retuned it plus the sales rep were very rude when they called me because I was running late

TARLOK S. 
Rating:
5.0

It's so nice. Staff and car awesome

GHODRATOLLAH A. 
Rating:
5.0

Wonderful lady who helped me in the morning and a young nan who was equally exceptional. Immediate fast service. Thank you. If I could recommend one thing, periodic interior windshield cleaning. It was a bit hazy. 5 Stars People, 5 Stars!!!! Thx Blake Johnston 7789528402

BLAKE J. 
Rating:
1.0

There was no clear outlined area for a return after hours. Customer service through the phone did not pick up. I spent 1.5 hours looking around the area, searching online, and asking people around to avoid the charges for parking in a location I am not allowed in. Staff tried their best to explain where, but a sign or marked area needs to be implemented. Will not be using u-haul in the future most likely

JIA SHUO MICHEAL L. 
Rating:
5.0

Customer did not leave a comment.

RAJESH R. 
Rating:
1.0

It was my first time using this service. I selected the pick up option using mobile and selected the time. The system allowed me to registered. A few minutes late, I received a call from them asking me to pick up 1:30 hours before, which did not work with my schedule, so I got in a uber and went there to pick up the truck. On the next day, I asked if I could to drop off the truck at the time that I initially booked, they said it was fine, however, they failed to explain that the parking lot would be closed and that I had another option to park in a private area. There were no signs and no information. So next day, I had to drive again to the place, spend more money with gas and millage and an uber. Although the manager was super friendly, the overall service was poor.

ISIS S. 
Rating:
5.0

nice staff.

JAGDIP R. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE C. 
Rating:
4.0

Customer did not leave a comment.

JUAN T. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Staff were very nice but as this was a 3rd truck rental to get the remaining miscellaneous items from my house I wanted to buy boxes but none were available at this location & no blankets or furniture dolly came with the truck.

Cynthia S. 
Rating:
5.0

Specially guys super nice ,very helpful

Joben S. 
Rating:
1.0

Is U-Haul even aware of Worksafe B.C.? Young women should not be working alone and it's unfair to leave a student hire to tell a repeat customer that the equipment he was promised was unavailable because the original rep was a talker and not a doer. A 4 wheel dolly is essential to any "One Man", one bedroom apartment move and I destroyed a lot of furniture, not to mention my lower back, because U-Haul let me down. Of course I'm still a repeat customer and will recommend U-Haul to a friend, but not without telling them that the word of a U-Haul Customer Service Rep is not worth anything. Thanks for lesson.

KRISTIAN J. 
Rating:
5.0

When I went to drop off my uhaul at my original drop off location on my contract the person who runs the location physically assaulted me when I attempted to put the keys in the drop box I had to speak to customer service multiple times to find a place to drop off

BRETT H. 
Rating:
3.0

Arrived at reserved location and was told truck was stolen. No one from uhaul notified me. Had to go to a different location. Extremely unprofessional and an extra waste of my time on moving day. Totally stressful moment.

pacheco A. 
Rating:
4.0

Had multiple problems with the Uhaul truck, it had a starting problem and gear was not smooth, very hard and was not able to put reverse properly.

harish N. 
Rating:
5.0

Nothing about this location, they were very professional and easy to deal with. it was the location that I was supposed to pick up before that that I was not able to access the truck at all whatsoever.

Dave H. 
Rating:
4.0

Customer did not leave a comment.

WAYNE P. 
Rating:
4.0

Nice place

NSOKI Ted N. 
Rating:
1.0

1. Truck was provided in a poor technical condition (inefficient braking on the loaded truck, steering is flawed and leans car sideways, unstable engine performance, rear doors handle can't be closed properly without a significant amount of force, door rolling mechanism is flawed and requires serious force to open/close it. 2. Truck hasn't seen any cleaning for a long time. It wasn't dirty because of the previous users, but because too many people used it and nobody cleaned it over time 3. Pick up location neither provides any padlock which can fit rear door brackets, nor sell/rent them. 4. Pick up location doesn't have a proper parking area nearby. The parking lot, which is nearby, is mainly reserved by surrounding business or can't be paid unless App download and an account create - I wasted 20 minutes trying to download and set up an account, and after that, those apps didn't work properly so that I couldn't pay for the parking. 5. Dropping the truck off after hours experience is a challenge since there is no designated parking area, nor free public parking spots. Pay parking is inconvenient as requires mobile App installation and account creation. Since the pick up location didn't provide me with the lock, nor could rent/sell one to me, I had to leave the truck's tail door unsecured, and the rental dolly and moving pads had to be left inside the cargo area.

Pavel S. 
Rating:
1.0

Got the 26 feet truck from a storage house in Surrey. It was very dirty. I had to clean it myself. The lady said I can return it to U-haul in Port Moody. At night when I returned it to Port Moody, a lady there said I must return it back to the storage house in Surrey or I will be charged twice the amount. When I went back to Surrey, they were closed for the day. A very unpleasant experience.

AMIR A. 
Rating:
5.0

They guy was really helpful on sunday nov 8 and the service was quick i like u haul and i will get this next time if i needed

Maninder K. 
Rating:
5.0

Excellent customer service, the gentleman that served us went above and beyond and had exceptional people skills. The rental process was ver efficient and quick! Great work, I will use this location again and recommend it to others. Thanks again

Denise W. 
Rating:
3.0

Customer did not leave a comment.

harpret S. 
Rating:
5.0

Customer did not leave a comment.

Pargat S. 
Rating:
3.0

Ensure to thoroughly check condition of vehicle (poor wiper blade condition, exposed electrical wiring, dirty interior windows, rear lift gate very sticky near the bottom)

Nicholas S. 
Rating:
5.0

excellent customer service, everything was clear, no over charge or any hidden fee, highly recommend....

Mohammad Z. 
Rating:
5.0

the location service was amazing. really happy with the service.

Vladimir M. 
Rating:
1.0

Customer did not leave a comment.

Walter A. 
Rating:
2.0

Drop off online process is cumbersome and hard to get to the correct page for check in. Got charged 2 additional days since they were not open( stat), but check in using app wasn't accessible. Need a better system.

GREG D. 
Rating:
5.0

Clean equipment but the driver side mirror needed to be fixed everytime I hit a a bump the mirror changed

Callen S. 
Rating:
5.0

Nothing. The process was very smooth and the attendant at the desk was VERY helpful!

Kenny C. 
Rating:
5.0

Nothing to really very good service and customer service best

GOBIKRISHNA D. 
Rating:
2.0

There was only 4 small boxes. I needed 5 large. Restock inventory better. The parking lot has no meters as well making parking a pain. I received a $90 ticket when I picked up my car.

JAMIE D. 
Rating:
5.0

Good service from the young gentleman and appreciate the experience. Thank you, Ernie

ERNEST K. 
Rating:
4.0

The cup holders were oily and dirty. There were exposed electrical wiring on the right side of the driver. It looked dangerous. The brakes need maintenance.

ANSHUMAN S. 
Rating:
5.0

Customer did not leave a comment.

Jayde M. 
Rating:
5.0

Staff was amazing.

Enid M. 
Rating:
5.0

Properly check the tire pressure. The back wheel was leaking air didn't realize until we were on the road that the tire pressure wasn't the same after the truck was loaded.

Darina G. 
Rating:
5.0

Mike demonstrated excellent superior customer service. He enjoys his job and it shows. The truck i was in had one back tire that needed more air, and Mike quickly decided that another vehicle was safer for me. Thank you for making customer safety a priority. The back of the U-Haul had not been swept from the previous user.

LAURA R. 
Rating:
5.0

Awesome service the younger blonde guy working there is top employee

Luc L. 
Rating:
5.0

Super friendly and great customer service. Made the move feel that much easier. Thanks a bunch!

Alex M. 
Rating:
3.0

Customer did not leave a comment.

Sandeep G. 
Rating:
5.0

Customer did not leave a comment.

Michal M. 
Rating:
5.0

The guy who helped us out was amazing and very Covid safe. I didn't catch his name but he was great and very helpful!

NICHOLAS B. 
Rating:
5.0

Service representative was very helpful and polite. Great customer service! Will definitely use services here again.

Kamaljit B. 
Rating:
2.0

We reserved a dolly but there were none available at this location, which we didn't discover until picking up the truck. There were also no boxes for sale of any size even though they were advertised. This meant we had to drive to another store, wasting our moving time and paying for extra mileage and gas.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Graham W. 
Rating:
5.0

The guy who runs this place is amazing - friendly, competent, helpful! Highly recommended, and a pleasure to deal with. Bernd

Bernd W. 
Rating:
5.0

Customer did not leave a comment.

Tarwinder S. 
Rating:
5.0

Mike was a great help, 5 star service.

Lakhwinder G. 
Rating:
4.0

clearly no cleaning (or cold cleaning done). potato chips all over drives side floor and a dirty sock on the passenger floor and just generally dusty. typically I wouldn't care (as this is the usual state of Uhaul rentals) but with covid.... the on line booking drives me crazy - I pick the location, dates, size etc and it offers me what I want so I book it only to be called and told "nope, not available there, how about a completely different city for pick up??" Really a piss poor process.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
1.0

The truck was locked and the passcode provided didn't work. When I called U-Haul, they told me to go inside the pickup location. When I went inside they told me to call U-Haul. This entire process was a massive hassle and caused extreme delays on my moving day. I rented the truck for 24 hours but the customer service person told me to bring the truck back within 8 hours. Despite this, 4 hours before my truck was due back at the reduced time, the office staff called me to bring the truck back an hour earlier because they wanted to close early. All in all it was a terrible experience. Massive delays and hassle created on an already busy moving day. Would not recommend.

James M. 
Rating:
5.0

Mike was super helpful and a great communicator. Will be recommending this location to everyone I know.

Sergio L. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
1.0

Customer service. Manager and employees were so unorganise. Every customer was yelling due to something. Location King george and 13425

Sarabjeet M. 
Rating:
5.0

Smooth check in Clear instruction

KAI L. 
Rating:
4.0

Customer did not leave a comment.

JERICKSON L. 
Rating:
5.0

Customer did not leave a comment.

Taylor P. 
Rating:
5.0

Customer did not leave a comment.

Illias A. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Did not like the complete self service way of doing it. It prevents anyone without a smartphone to rent a vehicle and would have been quicker if a representative had done it.

Valerie L. 
Rating:
3.0

Customer did not leave a comment.

Farmand G. 
Rating:
5.0

Get the booking right the first time. Our booking was not available at the first location despite the guarantee of availability. Resulted in a detour and being redirected to the Bridgeview location.

Justin B. 
Rating:
3.0

Staff member on pick up was friendly. Inconvenient that payment couldn't be split, cash & debit.

Delia M. 
Rating:
5.0

Customer did not leave a comment.

Andrea I. 
Rating:
5.0

the young man who helped me with the rental did all he could to make sure i was taken care of with my rental truck and made it very easy for me with no worries about anything , he explained all the details about the rental to me and the return was very smooth also , i will always go to Bridgeview Self Storage for all my uhaul rental needs

Amir K. 
Rating:
5.0

Super helpful. Awesome experience. Definitely would recommend.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Peter Gino V. 
Rating:
5.0

Really friendly, entertaining, and helpful staff. The customer service was wonderful.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo G. 
Rating:
5.0

Nothing everything was perfect

Malkiat G. 
Rating:
5.0

Everything was fine

Hardeep S. 
Rating:
3.0

There were 5 empty water bottles on the floor, food wrappers and a newspaper that I had to dispose of myself when I first got in the truck. There was so much condensation inside the windshield I could not see out of it and had to use my tshirt to mop it. It wAs clear that staff had not been inside this vehicle to prep it before renting it to me. Disappointing.

Sally A. 
Rating:
5.0

I had a very good experience, the staff was friendly, knowledgeable, and professional and will rent from U-Haul again. My only comment for improvement would be, It would of been nice if there was a rain or weather free area for customer's to inspect and receive their rental.

Gary S. 
Rating:
5.0

This location did not have enough furniture pads at the time of rental, but this did not cause any issues with my move. I used the 9 that they had available (rental was for pack of 12).

Kevin P. 
Rating:
5.0

Customer service guy was awesome

Gaganpreet S. 
Rating:
5.0

3 different individuals helped me check in and out. Great experience from each one, will definitely be back if truck needed again

Reynaldo M. 
Rating:
2.0

screwed it up completely

Wayne K. 
Rating:
4.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

The gentleman at the desk was very friendly and approachable. He made the experience very painless.

David L. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
1.0

By far the worst experience I have ever had with u haul (and I have had a couple) i flew from calgary to vancouver, took a taxi to my u haul mobile pick up location only to find out that the truck was locked in the compound and I couldn't gain access to it. Because of this mistake I had to spend money out of my own pocket on a hotel for the night and a taxi ride to the hotel. When I returned in the morning (yet another taxi ride and more money out of my pocket) the keys were not in the u haul and the lady at the front desk informed me they forgot to park the truck outside the gated lot and leave the keys for me. Once finally getting the keys and truck the smell of industrial grade cleaner was overwhelming and made me sick this forcing me to drive from surrey to calgary with the windows down the whole way while it was snowing. Needless to say this is the worst experience I have ever had and a simple mistake by a u haul employee has cost me several hundreds of dollars and out of my own pocket with absolutely no compensation or discount

Trevor S. 
Rating:
5.0

Professional, friendly. Quick and accurate. He was great.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Lafrance Jennife S. 
Rating:
5.0

The location was great but your customer sevice on the phone is horrendous. Wasted over an hour just to reseve a truck while I have 4 ppl on a payroll waiting for your horrrible customer service reps transferring me from one depatmnet to another because one of your reps messed up the original reservation and made it for the wrong location. You cost me money so no, I am not happy.

IRINA M. 
Rating:
1.0

Customer did not leave a comment.

pedro D. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

A dolly should be equipped with all trucks ? That would be great

keith R. 
Rating:
5.0

Good facility. Very helpful staff and good location. Well-lit, clean spaces, easy parking. Prices are a bit high but overall I`m satisfied.

GILLIAN H.  |  First Impressions 
No reviews have been submitted for this location.

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