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DONTE M
Customer Reviews for Bridge Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a district manager, go and check out the store. It’s very unprofessional and very unorganized.
MOISES MLet people know the cost outright while there! $700 for a U-Haul u fucking outlandish
Kevin CHave equipment that is listed when reserving - location did not have the dolleys or furniture pads we had reserved which was inconvenient.
Kristin CThe rep at the location was super friendly and very helpful.
Donald MAlways efficient and friendly.
Ellen DNothing, I was very pleased and satisfied
Rita SExcellent customer service and experience in every way!
Jeffrey SThe experience was great in all aspects! Thanks to good personnel at this location.
Jeff SThis whole debacle costed me $908.95 to move my little bit of stuff from Southern MD to Frostburg Md!! Never again!!!!!!!!!!
Brenda WThe Uhaul representative was rude when returning the trailer.
Brian LOwner was blocking the uhaul with there vehicle. Employee refused to get the owner to move it. Next truck was parked in the mud and got stuck.
Michael HEverytime I rent from you guys you are always so friendly. I will be using you in the future should I need another van rental.
JAMES PThe problem was not the dealer but your computer system , long delay getting paperwork done.
JOHN MThe trailer was pretty beat up. Also, I selected said location because they showed a dolly available. When I arrived they said they didn’t have one. Made for a pretty bad day and experience with Uhaul.
Brian LQuick and easy to rent. Personnel there were so nice and professional
Eric PLocation made return time just minutes over the 24 hour period to push rental into another day. I’ve had this happen at another location as well. Seems to be a tactic used by neighborhood uhauls to get an extra day’s rental without having the equipment out another day. Customer service at location was poor and was not any help. Had to call about five different times, spending several hours on phone calls, to receive a refund once regional supervisor was reached out to. Overall, a very disappointing experience.
Caden SAs always, great service!
William TVery good service, quick and efficient. Thank you!
William TYou moved my rental (last minute) over 20+ miles away and charged me by the mile. You think I'm happy about that???
Andrew LNo problems
Troy mEverything was super easy and customer service was wonderful- thank you so much!
Stephanie KThis rental facility is open a lot later than most others and the stuff go above and beyond to get you in and out as quickly as possible.
Steven MThe location claims to be 24/7 and I can do mobile but I still have to go in the building and speak with the clerk. The trucks are drivable but could still use maintenance on the outside.
Cydney CThe day I scheduled to pickup my rented trailer was already busy enough. I didn’t appreciate being told when I was filling out the paperwork that you didn’t have the blankets that were part of my order. Yes you removed the charge but that was an obvious action. What wasn’t obvious was that I now had to purchase blankets so I could wrap my items to be safely transported. So on a moving day that was already busy, I had to make an additional stop and spend additional money so my move would be a success. On top of all that, I had to clean out the trailer because was muddy. Thanks UHaul
ANDREW SGreat service thank you Guys
Charles GIt was a very easy transition to request a truck and to be able to get on the road with it. Everybody was very friendly and helped with a situation with a different u haul provider when we came into a problem. They helped us find some solutions.
Margaret EJoy was extremely rude. We put the address in our gps which inevitably took us to the wrong location. I called and explained and was given an extremely rude and sarcastic “well thats funny because I have customers use gps all the time and they find it just fine”. I asked for a landmark and she told me there werent any. She asked where I was and then gave me directions based off where I was which were wrong. I called a second time and explained the situation where I was berated by her again, talked over, and told I was wrong when actually she was wrong. When someone cant find a location all they need is “Im sorry, how can I help?” Not to be chastised by some Liquor store employee named Joy.
Jason CExcellent customer service!!!
Jeffrey SExcellent service, she clearly explained about extra milage charges and had me in-and-out very quickly.
Paul RExcellent service!
Dusan iThe trailer is incorrect. It is advertised as a 6’x12’ trailer. So I rented it to pick up a riding lawnmower that was 60” wide. However the opening is less than 48” wide and could not use the trailer as advertised. So I had to then turn around and go back and return said trailer after renting the trailer and driving both directions. A refund, due to it not being as advertised would be appreciated.
Jason ZI Want a recet for my records they gave me a hard time and was like we can not give you a recet. I was like I am not leaving without a recet they finally printed one
Jeremy OThe nice lady who help us check out was outstanding and the young man later in the day was as well. Not the biggest U-Haul but the best we have used so far.
Bruce KWorst experience I've had renting from here. The cashier was on his cell phone the entire transaction. Then argued with me say the truck had to be returned at that location even though my reservation was a one way rental.
joseph mIgnition key had to be turned 20-30 times each time the truck was started.
Steve MUnhappy that U-Haul changed my pickup and drop off location to a spot that was further away than I originally booked. Caused us to drive further and cost us more money. Should reimburse us for some mileage in my opinion.
MARK LMaintain truck handled poorly door on driver side leaked air like a tornado engine light was on the whole time
Thomas MI put more gas then what I picked it up on and was still overcharged and wasn't compensated for the extra gas or credited towards what they charged extra. Money doesn't grow on trees and we are all I'm hard times I think I was treated unfairly as a customer. Wouldn't recommend then to another or using again.
paul PThis was by far the best Uhaul experience we’ve ever had and we will always use this location in the future even though it’s not the closest to our home. Thank you.
Sarena Ptruck leaked water on driver during heavy rain. wiper on driver side was barley on the arm.
DOUG HThere was damage to the hood of the truck that the provider was unaware of. After pointing it out they took pictures and submitted it to U-Haul
Bruce RAn electric winch on the auto transport would be nice
michael qEverything went well. The associate was proficient in her work.
James JI can tell this Uhual/Liquor store place just wants peoples money! Literally took 2 minutes to drive off with the uhaul. I picked up around 2pm and returned Uhaul 11:30pm the same day which they said was fine! that is one day. They charged my card $173 before i left that included everything with 90miles. I went a little over which is fine and had no problem with paying what I used but when the day after I returned it they tried to charge me 2 days when I had the uhaul for 7 hours and trying to take another $219 out of my account after i paid $173 but not once tried to call me about it instead just trying to over take money out of my account ! very unprofessional and at that the Uhaul had no AC will never go back here and 12/12 do not recommend. Will not get me for my money! Do your calculations right and maybe you can be successful taking it out
nicole fStaff in the store were super nice and helpful
Matthew NBest location in Southern Maryland. I live in Waldorf, and I gladly drive to this destination for a hassle-free experience!
Nick FVery nice staff. U-Haul was quick and easy to pick up.
Matthew NTrailer had two lights out on driver side. When I returned the trailer, attendant asked me to help park it and another trailer in specific spots. Attendant said thanks and I got you, no need to come in, but I was thirsty and went in to buy a drink. He provided no receipt for the trailer but thankfully I purchased a drink and had receipt. Email next morning said I checked the trailer in 14 hours late. Thankfully when I called the location and told another attendant what happened, they corrected the charge.
John S