Customer Reviews for Brewton Feed & Hay
(U-Haul Neighborhood Dealer)

Rating:

5.0

No improvements necessary! Everyone was so nice and i was able to move everything in less than 24 hours!!! Thank you so much for all the help

Rating:

5.0

Keep doing what you are doing!!

Rating:

2.0

The woman at the counter was rude

Rating:

1.0

Every time I drop off at this location they find a way to charge more . Never fails every single time . It's very off putting. Called and told the lady I had paper work to show when I picked it up where it was and it was where it was supposed to be when I dropped it off yet, they still wanted to charge an extra amount for fuel. Absolutely ridiculous. She told me if I wanted a refund for fuel to call some other place ,. But my bank account says they are the location that took extra that I didn't owe. Very unsatisfied . UNDERSTATEMENT.

Rating:

1.0

Have the associate pay attention to the customer rather than not even acknowledging them because they are playing on their phone and also greet the customer not just sit there

Rating:

1.0

Couldn't find the drop box. Looked everywhere. It's in another parking lot.

Rating:

5.0

A man came out and assisted me in unhooking it from my truck

Rating:

4.0

Don’t promise equipment you don’t have.

Rating:

3.0

The pricing at this facility is by far the most expensive we have dealt with when renting thru UHaul

Rating:

5.0

Awesome experience all the way around .I highly recommend this business!

Rating:

5.0

As always, very good service and friendly staff. The feed store

Rating:

1.0

The lady was racist and she was talking to me real nasty to me she was rolling her eyes and didn't ask me for my driver's license

Rating:

1.0

The woman at the location we rented from was very rude, unpleasant and not helpful at all. What could have easily been resolved continued to escalate until we both became rude. I would not recommend this location unless you are able to deal directly with uhaul and have no contact with anyone in the store. This was added stress that we did not need.

Rating:

5.0

Have more 2 door uhaul trailers to rent.

Rating:

5.0

Make sure customers have newer stable sturdy trailers for their money.

Rating:

5.0

When a customer is renting a trailer for one flat price, with insurance, no mileage, why is customer being asked "Where are you going?How far are we traveling?" We rented with insurance... It's annoying to the customers...

Rating:

5.0

This location was absolutely wonderful!! Truly the best U haul location we have done business with. Uhaul should count their blessings that a wonderful establishment such as this representing their company.

Rating:

5.0

Love it

Rating:

1.0

Took one hour repeated attempts to get truck. We made many calls to unsullied . Hung up on multiple times. Put on hold to never come back an continue. One person did not how to help us at all. Due to poor internet service in small town we were unable to send the items requested by Haul. Customer service was the worst. I had 2 children with special needs with me. This was an awful experience.

Rating:

5.0

Your telephone cust. svc reps need to be retrained. I was on the phone with them for almost an hour; was cut-off twice; a black lady in scheduling got all put-out when I asked for her name then disconnected me. HOW RUDE!!!! That about did it for me and uhaul. The nice ppl at Brewton Feed and Hay came to the rescue and "saved the day" for uhaul and me. If you're losing customers, it's bc of your customer svc ppl?

Rating:

4.0

The truck that I rented did not have a dolly or moving blankets

Rating:

5.0

Nothing to improve. Service and equipment was excellent!

Rating:

5.0

It was hard to get the lock open to get the key out of the black box. Spoke with representative and she walked me through.

Rating:

5.0

Very friendly. Very helpful fast and friendly service Thank you Bonney Brewton. You are GREAT !!

Rating:

1.0

Require customer wifi access if picking up/dropping off after hours. It took in excess of 2 hours using both your website and the uhaul app to complete checking out the vehicle. Of the 2 hours I spent 1 hour and 28 mins on the phone with a uhaul customer service assistant who would just stop talking or responding for several minutes at a time without notification ( it seemed as if she was trying to get me to hang up/give up) She also would simply blame all the issues on the uhaul website and the uhaul app. She also blamed the cellular reception, but at no time did the 1hr 28min phone conversation drop. It was an extremely frustrating experiences that cost me the valuable time I needed to get my move started. This was the night of 4 Oct, I placed the call at 7:13pm and finally got the key box open at 8:41pm CST.

Rating:

5.0

Everything was 100% Satisfying

Rating:

5.0

The staff was very helpful. I rented a 15 ft truck that needed to be retired. The steering was really loose which made the truck hard and dangerous to drive. Trucks need to checked out thoroughly before they are rented. I made it to my location safely but it was definitely a struggle to keep it between the ditches.

Rating:

1.0

Trashy

Rating:

4.0

Improve this website and get rid of the ppl with attitude at headquarters

Rating:

5.0

Before i had turned off the truck to find out where to put the trailer, gentleman was there and directed me where to put the trailer. By the time i was done, he had already completed my return. Nice and friendly.

Rating:

4.0

The truck we rented needs a good tune up and alinement done to it as well. Other then that everything else was good

Rating:

5.0

Brewton Feed & Hay have the nicest staff. Their customer service is excellent. We have used them twice and were extremely pleased.

Rating:

5.0

Just wish it told us where to drop the key and maybe have a drop box somewhere. But other than that great.

Rating:

5.0

Nothing. Everyone was very helpful. Could not have asked for better service.

Rating:

4.0

Let each customer know that a$25 fee will be added to your final payment if you fail to fill the truck back up exactly or above the starting point because if you miss by just one point, you have just stabbed yourself in the foot because you gone still pay that$25 fee. It's just not fair but it's how it is. I'm just thankful that it wasn't more than$25. My overall experience was good and I would definitely use them again.

Rating:

5.0

Don’t know, as for me everything went well !!!

Rating:

5.0

U-Haul is located inside the feed and seed store. Feed and seed customers are priority but customer service was still excellent. The ladies in the front was very knowledgeable and answered any questions I had. The over all experience was nice.. Pick-up truck recommended

Rating:

5.0

Great experience. Very helpful and flexible. I had issues on my end and they helped with no hesitation.

Rating:

5.0

very helpful when I returned the equipment.

Rating:

5.0

Just need more personal like they had @ Brewton Hay and Feed , Hwy 31, very helpful!!

Rating:

4.0

Positive experience.

Rating:

1.0

Absolute nightmare. This location tried to give me the wrong truck, over charge me and reduce my miles. I showed the confirmation for the order and the representative was a total bitch and didn't care. I had to spend over an hour in the store with u-haul customer service for them to send this location the information requiring them to accept my order. The truck itself was fine but the inside was trashed. This place is dirty and irresponsible. For the next customer; move this u-haul location.

Rating:

2.0

I called him this morning let him know that the back door is messed up on it at the bottom of the hinges are really loose on it and they act like they didn't care and I told her about the safety change wasn't hooked up properly and she said they was but they wouldn't I didn't know the safety chains waiting on their right till I got home and looking at it but I fixed the problem when I got home but I called him this morning told him about it and she said they look at the pictures and it was hooked up right but it wasn't so very unsatisfied with these people this time I think I should get a credit back on some of my money but I have pictures of the door messed up had a hard time shut that goes it way it was went white with messed up

Rating:

2.0

Location hard to get to. Friendly staff. Pleasant facility.

Rating:

3.0

Pick up location in Brewton had good customer service. Our only issue was the truck was very dirty inside & out.

Rating:

5.0

Quit charging customers for mileage, like myself for mileage that U-Haul charged for dropping there equipment off at a different location

Rating:

1.0

This is a plant nursery. When i waited in line to get to the cash register, i was then told i would have to wait until they checked out the nursery customers because the uhaul was a side business. This is BS, i was the next person in line and should have been waited on accordingly. Then while taking pictures of previous damage that wasnt marked by uhaul, the man said i didnt need to do all that just go cause no one takes care of the trucks anyway.

Rating:

5.0

Really nice people I recommend this to anybody to go there and get a U-Haul truck or trailer that is Sweetest kind of people to help you any way they can

Rating:

2.0

If I were Uhaul I would explain how to make sure the customer was thought of like they wanted their business. I was met with an attitude of, I don’t care if you want to rent the truck I have other stuff to do. When I came to turn in the truck there was no drop box so I had to turn in on line

Rating:

5.0

Very helpful