Owner is very friendly and helpfulROBERT H.
Customer Reviews for Brentwood Spirits
(Distribuidor de U-Haul del vecindario)
Cincinnati, OH 45231
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 7 p. m.
- Vie. - sáb.: 10 a. m. - 8 p. m.
- Dom.: 11 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Charles S.
El cliente no dejó un comentario.TRACIE N.
The lady worker was nice but hard to understand over the speaker phone. I was charged for piece of equipment that I didn't get. They forgot to remove it from the bill but said they would.MARRISSA J.
Very friendly and helpful.Tim S.
The location was perfect and I felt safe in this area however there needs to be more information given while using the mobile app check in/out or I missed the directions. It took me 45 minutes to figure out how to get into the truck of course that cut down on my rental by one hour. At check in it says make sure your location service is turned on however the directions need to say clearly make sure your location service is turned on for your U-Haul app. Also the directions need to state clearly where to pick up and drop off your key. Those were the things that I didn't like. Now I did like the fact that once asked to view your vehicle and compare to the picture shown on the app that you could up load a picture. There was some damage done to my truck and I had to up load a picture of that. I also did like the fact that I could pick up the U-Haul at 8 and nit have to wait until 10 when most uhaul buildings open. If I was asked to rate my experience with the app I'd have to give it D only because of my experience of how long it took me to get into the truck and not knowing exactly where to pick up the keys. If you are going to use the APP I'd advice you to get to the pick up area at least 20 minutes early to start the check in process, make sure your location is turned on for your U-Haul app, and start the check in process. Good LuckLynda M.
Very nice n friendlyArthur S.
Nothing, just stay consistent!ðŸ‘ðŸ¿RONALD F.
This location was also significantly out of my way. Despite having a drop location a half mile from my house I had to drop off at a location that was 10 miles from my house and in a shady part of town. Because of the delay in getting the truck in the beginning, I also ended up having to drop off later than I wanted; venturing into a shady area of town late at night. This rental was a terrible experience.JENNIFER C.
Better signage to show location.Billy D.
The engine light was on. I was glad I had a short distance to drive it. I think it's unprofessional to rent out a vehicle when clearly something was going on Engine lights come on for a reason.SHIRLEY C.
El cliente no dejó un comentario.Renita D.
El cliente no dejó un comentario.Shawndale T.
El cliente no dejó un comentario.Matthew G.
I did not like that there wasn't a specific sign stating to get the key from the liquor store. I walked back and forth countless times before figuring it out. Better signs needed.Aries C.
Service was quick and very nice. Transaction was very profiessional. GraciasHENRY R.
First time I rented from this location it was so bad I was refunded. This time, April 6th, I needed a truck for about 5 hours. I requested it for 6 hours, just to be sure. I picked it up at 10:00am and returned it at 2:37, same day! They are so busy selling alcohol that the guy just took the key and said I would get an email. Sure enough I get the receipt today in an email and charged for 2 days! It does not say much for this company when any business can be a U-Haul pick up!BEVERLY S.
I was completely satisfied. The employee was very professional.HENRIETTA B.
El cliente no dejó un comentario.BRIAN B.
El cliente no dejó un comentario.DARLENE B.
Make sure has is checked in a flat surface, we were charged for not filling up the tank. We only drove 14 miles. Are your trucks that old that they burn 1/8 tank for 14 miles. And yes we replaced the gas. Never again.MARK E.
El cliente no dejó un comentario.ADAM S.
El cliente no dejó un comentario.CARRIE A.
El cliente no dejó un comentario.ANDREA B.
Update the maintenance of your trucks. Put correct information about customers into your system.DANIEL K.
El cliente no dejó un comentario.KAREN W.
El cliente no dejó un comentario.Clauzell R.
Very goodDanilo R.
Make sure the Uhaul website has the correct hours for the location. We made a reservation to pick up a truck at 11am, but when we got there, the sign said they would be open at 12 noon. Waiting around for an hour was really annoying.Nadine B.
Truck was extremely dirty, poor customer service and most of all the truck seems to have transmission issues and no power at all barely driveable. Terrible experienceNICHOLAS G.