Great customer service !!!BRADLEY L.
Customer Reviews for Brentwood Self Storage
(Distribuidor de U-Haul del vecindario)
Brentwood, CA 94513
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: cerrado
- Mar. - vie.: 9 a. m. - 12 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great rental experience.KENNETH J.
Great customer service from start to end. Kim made the transaction smooth and easy. I definitely will come back here if I need moving services.ANIBAL S.
Kim at the Brentwood self storage was very helpful and professional. She made the experience stress free by explaining everything to me very clearly.POLLY M.
Nothing! This place is awesome !! Kim is super friendly and fast the equipment was clean and ready to go.JACQUELINE C.
There was no person to talk to on the phone during Sundays.MICHAEL TROY L.
El cliente no dejó un comentario.Lisa H.
El cliente no dejó un comentario.JOEL V.
El cliente no dejó un comentario.Frances S.
Very simple process, very courteous and helpful.Robin A.
El cliente no dejó un comentario.KIM S.
El cliente no dejó un comentario.Jamie H.
Very friendly customer serviceCHARISSE B.
Vehicle needed to be cleaned. Other than that it was OKSTEPHEN M.
El cliente no dejó un comentario.KIRSTEN W.
El cliente no dejó un comentario.cheryl H.
Friendly staff, efficient process. Unfortunately the vehicle was not well maintained on either the interior or the exterior.CHARLES H.
El cliente no dejó un comentario.Allysun R.
El cliente no dejó un comentario.Steve T.
El cliente no dejó un comentario.Michael T.
This U-haul location was very accommodating. The truck we reserved was damaged by the previous renters so they provided us another truck at the rate at which we reserved. The rep walked out with us to review the current state of the truck and how to work many features of the vehicle. We were very grateful for such a wonderful experience checking out the vehicle and checking it back in. Would use Brentwood Self Storage for our moving/storage needs again!Donald H.
El cliente no dejó un comentario.PETER K.
Excellent serviceTHERESA H.
Everything went well.ANGEL T.
El cliente no dejó un comentario.BRENT A.
El cliente no dejó un comentario.LEAH M.
El cliente no dejó un comentario.RAY M.
Nothing to improve. Personnel were very welcoming and extremely helpful.ERIC H.
The location was easy to get to and very friendly staff.Tricia M.
Friendly and vehicle ready as promisedJohn C.
El cliente no dejó un comentario.PRECIOUS B.
El cliente no dejó un comentario.TAYLOR S.
El cliente no dejó un comentario.DOMINIC K.
Really nice staff, very friendly and helpful.MICHAEL J.
Very professional staff, quick and the best value for your moneyMICHAEL J.
El cliente no dejó un comentario.RANDALL G.
El cliente no dejó un comentario.ABIGAIL T.
I will get U Haul here even if I live in a different city.Dennis A.
Absolutely best experience I have ever had with renting a uhaul. Every employee I encountered was professional, helpful, and knowledgeable. Thank you for making what is an awful move not so bad with my truck rental experience. I will recommend this location to everyoneDEANNA G.
Customer service person was great!JUAN A.
El cliente no dejó un comentario.Mark P.
The facility, equipment etc were very clean, The staff was extremely nice and helpful. I would use this site again if needed and would definitely recommend this location to friends, neighbors etc in need of moving equipment. This location is top grade I cannot think of anything needing improvement.DEREK R.
El cliente no dejó un comentario.Jeffery C.
El cliente no dejó un comentario.Wallace S.
El cliente no dejó un comentario.WADIE S.
Let customers know verbally/upfront about the $20 fee when checking in if they do not take picture of dash, etc. This process should be made clear during original rental. Inform and then let customers choose vs default cost that comes with a check-in process initiated inside of an email.Mary Beth Betsy R.
El cliente no dejó un comentario.ARUN K.
El cliente no dejó un comentario.GEORGE M.
The Brentwood Uhaul location has ayaff that are superior in customer service and take pride in their work. When you see the effort the staff shows getting the vehicles ready, being patient in answering customer questions on the phone and in person, you know that Uhaul is lucky to have such an engaged team. I'd highly recommend renting vehicles from this location.Sandy H.
Kim and Brentwood storage did an excellent job for me.DAVID G.
El cliente no dejó un comentario.RICKBARRY V.
El cliente no dejó un comentario.KENNETH K.
Very clean, very helpful, very nice, very personable. Will definately be using this location again and recommending to others when needing a uhaul.Miyuki N.
An incident happen! I only had the truck for a few hours, and drove ir for 35 miles. While l was driving the passenger side mirror broke when l drove over a speed bump and they made me pay for the mirror. Even though it was not my fault they charged 243.00 dollars for the mirror.Sergio D.
My experience was perfect. I do t know kehstvtp suggest.CARMELA H.
El cliente no dejó un comentario.MELVYN R.
El cliente no dejó un comentario.ARMANDO G.
El cliente no dejó un comentario.ERNESTO A.
El cliente no dejó un comentario.Ronald A.
The Gentleman that helped me has excellent customer service skills. Give him a raise. Hes an asset to your company.ANTOINETTE A.
Nothing at all keep up the excellent work. GraciasKAZETTA W.
The staff was great - I was working on a very tight timeframe and needed to make sure I got the truck on time (... or even a little early). The staff notified me immediately when the truck was returned by the person who had it ahead of me and I was able to pick the truck and complete my tasks on time. I will always try and work with these folks for my future rentals !THOMAS W.
El cliente no dejó un comentario.ROMAN M.
Zero commentYulito N.
El cliente no dejó un comentario.JOSHUA B.
El cliente no dejó un comentario.VALERIE P.
This is the first time Ive rented from this location. Will definitely comeback to this location. The staff was very friendly, and courteous. I could've gone to the one near my house however the lady their was very rude when I rented from that location. Will drive that extra 15min to rent from these folks again.RONEIL B.
The gentleman who assisted me with my Uhaul rental was very helpful and knowledgeable.damon G.
When you call a customer and tell them to come in at 12 to pick up equipment, don't leave a note that you are out to lunch from 12-1:15. the truck I rented online was not available and had to rent something too big. Please communicate better with your customers.Alexander R.
Everything was very good. Professional and friendly staff.Arthur G.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.YUNXIAO G.
El cliente no dejó un comentario.Marvin P.
El cliente no dejó un comentario.Aimee A.
Maybe offer a discount to customers when rentals are used in less than time allowedJESSICA W.
Both of the ladies at the front desk were excellent.GENE B.
MR. BARNES WAS EXCEPTIONAL, FRIENDLY, KNOWLEDGEAGLE AND I WISH I HAD TO MOVE AGAIN!! (NOT REALLY BUT HE WAS THE BEST)LESLIE B.
When I fueled up the truck after using it, I watched the gauge, stopped fueling and turned on the truck and the gauge still only moved a little. After doing this several times and putting $72 worth of gas, started the truck and the gauge jumped to full. I tried to explain to the uhaul rep what happened, their gauge was faulty, I was told uhaul doesn't reimburse for that. Screw you uhaul! I'm sure you want only half tank so this happens to people.Curtis F.
El cliente no dejó un comentario.Gerardo R.
Can't thinking a thing other than two people at the desk to speed up customer service.ROBERT S.
El cliente no dejó un comentario.TERESA L.
El cliente no dejó un comentario.MARJORIE B.
The customer service was kind, knowing and professional.Chris C.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.Anthony R.
I was very pleased with your front desk customer service rep. He was very professional, personable, and extremely patient. Not only was the price reasonable, but the service was excellent! I now have a new location to rent trucks from.MARIANA R.
Gentleman at the Front desk was great, friendly, helped me get my D/L scanned in correctly. Truck was clean, did what I had to do in 2 hours, Will certainly rent here again.STEPHEN G.
El cliente no dejó un comentario.JERRY L.
Emory was wonderful to work with and it was a very smooth move! Thank you!!!SUSAN P.
Excellent experience.. Thank you very much Kim..Jeffrey B.
Excellent customer service, friendly and helpful.JOSE R.
El cliente no dejó un comentario.Samir G.
Excellent experience from first phone call to picking up the truck! Emery was very helpful! Great customer service! Thank you Emery!GARY L.
El cliente no dejó un comentario.FARZAD R.
El cliente no dejó un comentario.Kirk C.
El cliente no dejó un comentario.BIAO D.
I really don't like all the fees that's included but I guess that's how you guys make moneyMOSES R.
Prices were a little too highRONALD G.
El cliente no dejó un comentario.DARIN E L.