The young lady working made the process quick and easy . Knowledgeable and customer service oriented, which is rare these days.
CLINTON W
Customer Reviews for Brazos EZ Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only negative was that the person checking the trailer in just asked me to disconnect and put it on the gravel pad. No Problem. I was able to do that.
ROBERT HThank you very much for renting the U-Haul to us. Ya'll were very helpful when we really it.
Dianna SThere was no one there so we dropped it off and left it in the lock boxes...
Randal REverything is fine
VIMALKUMAR JExcellent, Most of all Ms. Becky was AWESOME. VERY NICE AND MAKES ME FEEL LIKE RECOMMEND OTHER CLIENTS. THUMBS UP TO HER.👍
Shirley SI would advise to rent directly from Brazos EZ SElf Storage and not reserve through UHaul.com. UHaul.com is not up to date and customer service department is terrible.
Carroll GThe vehicle fell apart when trying to adjust a mirror, then I tried contacting customer service to report. Was forced disconnected multiple times and the app too didn’t offer assistance. I’d appreciate a stronger connection and some type of response email that verified I reached out.
Nicholas WThey didn't have a dolly the equipment wasn't swept out the tank wasn't full and they weren't open till after 9. The address where we were told to drop it off wasn't any good there was no usual at the location. We took the uhaul to another authorized dealer a mile from where we were told to take it and they wouldn't accept it. It was a bunch of unnecessary bs we shouldn't have had to go through when are primary concern was moving stuff.
Linda HIt is crazy that we have to predict in advance what our mileage will be, with a large penalty if we go over!
Robert JFirst truck had a flat tire, they gave us a second truck with no gas. Cab was dirty with Gatorade bottles and chip bags.
Milann AHave everything provided that the renter pays for and if not then reimburse them. Also need to fuel the trucks and return the money that is owed to me.
Joseph OReimbursed for gas not used. It’s not cheap
Justin SThe lady that booked the trailer was knowledgeable and good at her position
CHRISTOPHER HI was supposed to get a 26' truck and reserved it 3 weeks in advance. Uhaul canceled on me the day before pickup after I already had all my hired help lined up and asked if I was OK with a 20'. Without much choice I had to except it the 20' That's when I was sent to this location by Uhaul where the lady first told she didn't understand why I was sent there because she only had 15' trucks. Apparently she is not very observant of her inventory cuz while I was panicking about what to do she called her district manager, only to find out that she only had the 20s. Additionally I was supposed to get furniture pads with my pick up, which this location did not have, so I had to call around my self to find a different location that carried them. Uhaul needs to get their act together. This is twice now that they have failed to get me a 26' truck. And twice now that I've had to hunt down additional equipment to keep my belongings safe.
Tabitha HMy reservation condition was changed to make me pay extra miles without telling me. I contacted the customer support, gladly they give refund.
Rolly BAmazing service! Will definitely recommend
Nazareno M