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Kathy G
Customer Reviews for Braunig Lake Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great. Uhaul did not include the dolly we ordered or the moving blankets. We were given a discount but we needed moving blankets. Fortunately the moving help we hired had their own dollies.
Drew HNothing. All good!!
deborah gAwesome service. Was in and out in minutes.
Bruce COwner was very helpful and friendly. The location was neat and tidy and very organized. I will happily do business with him again.
Terrance SBe awore of business day's of operation
Michael YVery helpful
Yusuf FSo helpful, best customer service! Highly recommend!
Mary CThe customer service is excellent l wouldn't change a thing.😃
Irma DYalls system sucks took 2 hours to pick up mobile pickup
Derek SI like having the ability to pick up a truck using the app, especially when the business is not open. Not able to get the dollies and furniture pads was the only downside. However, the reservation manager was very helpful and refunded the equipment cost.
John LNothing, Great Job....
Henry GDidn't have a dolly . Not only did it take 1 hr extra. I was still charged for it. Even requested a call back and never agreed to the total amount and still was charged
melissa mThe staff is so amazing and friendly! I would recommend this location to everyone! They office personnel went above and beyond to accommodate us!!
Laurie BWas told there would be some one at the location to assist me with drop off. No one was there.
Ashlea DVery easy drop
Gary OVery pleasant to work with and easy drop. Internet was tricky to complete the app requirements but finally got the information uploaded.
Gary OCustomer Service was excellent.
Carolyn CThe customer service was outstanding.
CONRADO TThat guy was very nice and helpful!
Paul VFor my experience, the associate was accommodating and helpful he met me at 0830 a.m. during nonoffice hours. He had me on the road in less than thirty minutes.
Rafael GA good way to improve your service is to get rid of that horrible representative. She was an absolute nightmare. We rented in Elmendorf and she wanted us to return the truck at San Pedro Ave. She was irate, rude, and unwilling to simply change the drop off location. My recommendation? Fire her ass immediately.
Jonathan WWe are also using storage unit atBraunig Lake Storage. Jerry is fantastic to work with!
Constance RBest customer service of any U-Haul in Floresville area. Thank you!
Jason PVery friendly manager, who apologized profusely and offered to pay out off his own pocket the additional $8.80 charge that UHaul added to my bill (which was only $32.95 to begin with) for some reason that they will can get no explanation for. I guess they think they don't need to explain why they overcharge people.
Russell MExcellent staff! Rental turn in took less than 5 minutes.
Robert BThe customer service here at Lake Braunig is TOP NOTCH.
NEIL HGreat customer service
Jamel R