Customer Reviews for Branchton Farms
(Distribuidor de U-Haul del vecindario)

682 comentarios

15320 Morris Bridge Rd   Thonotosassa, FL 33592

(813) 699-4733

Horarios de la ubicación

  • Lun.: 9 a. m. - 5 p. m.
  • Mar. - mié.: cerrado
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 699-4733

15320 Morris Bridge Rd
Thonotosassa, FL 33592

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 9 a. m. - 5 p. m.
  • Mar. - mié.: cerrado
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Farhan R. 
Clasificación:
5.0

We needed two hours more than initially thought to complete my move and called customer service before the rental was due. The operator was very frienldy and attentive (sorry I forgot his name but it started with an H) and he got the extension authorized at no extra charge! We were able to complete and return on time. Thank you very much to U-Haul!

Enrique P B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAIN D. 
Clasificación:
2.0

The location was convenient and great. My issue was with the check in process which took 20 minutes, even after I followed all the directions prior to pickup and had the Ap set up. Technology can be nice but this experience would have been so much better if I had an actual person checking me in.

Scott R. 
Clasificación:
5.0

Great staff will use this location again.

JORGE L. 
Clasificación:
2.0

This location quoted to UHaul that the equipment we rented was full of fuel. Fortunately we had pictures to prove otherwise because we were charged for gas, despite returning the vehicle with more fuel than we started. We were reimbursed by UHaul for most of the charge but very disappointed as I was clear in my dispute for the gas charge.

Lynsie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
5.0

Wonderful host

Jay O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICARDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fangyao H. 
Clasificación:
5.0

Dolly wasnt inside the truck and not refunded to my account after a message was left with the business.

Christina H. 
Clasificación:
1.0

I have driven 30 miles and they charged for 60 miles. They don't show mileage when you take truck. Pathetic service.

Sriharinath T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray F. 
Clasificación:
4.0

Great service and easy process.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred F. 
Clasificación:
5.0

Fabulous owner, very nice and made it a easy rental.

mikele B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennie S. 
Clasificación:
5.0

the owner was pleasant, will rent from again

Frederick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlynn H. 
Clasificación:
3.0

Make sure the back door closes

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis R. 
Clasificación:
5.0

They were excellent

Bonnie B. 
Clasificación:
1.0

This location really isnt at fault. Its uhaul overall. My original confirmed pickup and drop off and time of reservation was changed. The uhaul truck had maybe 3/8 tank of gas when picked up and we were unable to change the drop off location to the original location and had to drive an extra hour out of our way.

William W. 
Clasificación:
1.0

I had a van reserved for 2:30. It was not there. It returned at 3:30. It turned out the person who had the van had it reserved it until 3:30 so it was double booked. I had to wait there until he returned. Then the person there attended to the customers at the fruit stand before checking me out even though they knew how upset I was. I was late to my commitment. I am very upset. I can not believe uhaul double booked a van.

Michael H. 
Clasificación:
4.0

We could not access the verification website at drop off so we were unable to do that.

Theresa S. 
Clasificación:
5.0

Very convenient location for us. Parking lot was big enough to back the trailer and take off. Employees very helpful and friendly

Karen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry D. 
Clasificación:
5.0

No improvements, the is location is a fantastic breath of fresh air compared to a storage facility!

Kris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci R. 
Clasificación:
5.0

AAA+++

NOREEN I. 
Clasificación:
5.0

Michael was great!

Roger C. 
Clasificación:
5.0

The Lady that helped us was very nice and helpful.

Patricia W. 
Clasificación:
1.0

Old vehicle , it was like an ash tray , tpms warning was on and u haul changed my reservation without my consent from 24 hours to 20 hours

VISHWESHWARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
1.0

I woukdnt recommend Uhaul to my enemy, switch a roo on trucks, then truck filled with roaches..i have videos to post..as welll absolutely most unprofessional call center all 3 ..yeah there is 3 mane sure room to pass the buck... The worse..i ended paying 1700.00$ extra because of nohaul

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler K. 
Clasificación:
5.0

Outstanding service

Robert W. 
Clasificación:
1.0

DO NOT go here outside of business hours. You have to go online to do your drop off and UHAUL does NOT tell you this in advance. This location literally has no cell service. It took me over 30 minutes of trying to get my internet to load so I could process the drop off. What kind of place requires that in order to drop off keys but has no network to connect to???

Tarynn C. 
Clasificación:
3.0

Was accidentally charged for a second day due to a system error. Waiting for a correction. Only reason for a 3 star. Otherwise was a good experience and easy process.

Alexandra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

VamsiKrishna B. 
Clasificación:
5.0

This location always go above and beyond to satisfy the customer.

ROBERT W. 
Clasificación:
5.0

Very good service. The lady was very nice and helpful. Highly recommend this place.

William M. 
Clasificación:
4.0

I did not receive the follies or furniture pads that I was charged for and have been trying to get in touch with customer service for days. Not acceptable. I had to pay for them because I had to move and now I am stuck being charged over $100 for NOTHING. Beyond angry

Beverly M. 
Clasificación:
3.0

Online, I was told I could pick up truck at 8 am with a mobile phone app. is I drive out there to pick up truck and go through app and the message says, you are all checked in, go to store when it opens at 9. I have a very busy day of moving and had to drive 2 times to pick up truck which was a waste of my time and my gas! I think if your store doesn't support pick up with mobile app then it shouldn't be an option

JACKSON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEST L. 
Clasificación:
5.0

If possible extend the working hours till 6pm.

MANIKANDAN S. 
Clasificación:
5.0

Great customer service and very convenient for us.

Jonathan R. 
Clasificación:
5.0

The only issue was that the van I rented had a "Check Tire Monitor System" service light on when I picked it up.

Amber S. 
Clasificación:
5.0

Update check in-return process. Rather than just saying leave it over there.

Heather P. 
Clasificación:
1.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH G. 
Clasificación:
3.0

Pre-Collision avoidance system offline, TPM fault, weather stripping at the right rear door is falling off, and washer fluid low. She needs some attention…..

RONALD A. 
Clasificación:
4.0

I got the track & bring it back, I filled it the exact amount of Gas when I took, they charge me $16.6 I can email you the pics before & after

SAAD C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kayla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
1.0

I told people at pick up the uhaul was not big enough they didn't have anything else and advised me everything would fit well it did not and I had to make more than one trip cause over charging to take place I feel I should not have had to pay extra money and put gas in three times I advised I only wanted to make one trip but was not given the proper equipment

Kathy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGII L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shantell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher E. 
Clasificación:
2.0

Clean the cab between rentals. Loads of dog hair. Low tire light stayed on. Could not read the odometer for mileage. No one to check me in upon return. Got a Recover Vehicle email the next morning stating that I had not returned the rental even though I returned it over an hour before it was due back.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judd M. 
Clasificación:
5.0

I used this location for a one-way drop off. It was easy and convenient. The drop off instructions were clear and the drop box for the keys were in clear view. No issues at all.

Ophelia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
3.0

Truck was not clean. It was missing the equipment (Dolly, furniture pads).

Leonard C. 
Clasificación:
3.0

Make the verification process simpler. Was waiting for 20 minutes while on a time restraint. Other than that, truck was clean, in good shape, and easy to drive.

John P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
5.0

The lady at the office was very accommodating when I booked it through the one 800 number gentlemen forgot to put the utility truck down so I took the truck the next day she was very professional again thank you

LOUIS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRESLY O. 
Clasificación:
3.0

El cliente no dejó un comentario.

DERRICK A. 
Clasificación:
5.0

Easy

anthony R. 
Clasificación:
5.0

Friendly service!

KENNETH C. 
Clasificación:
5.0

I don't know if anything else could have been done. It was perfect!

Jason S. 
Clasificación:
5.0

N/C

ROGER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

The biggest issue was the front alignment of the truck was bad enough that I had to hold the steering wheel to the left in order to drive straight. The interior surfaces of the trucks were sticky, it appears there were spills on the seat that were never cleaned.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A. 
Clasificación:
5.0

Everything was great …very professional team and service. Only one comment, uhaul change my pickup location due to unavailability of equipment…which I understand. But that , caused me 20 miles extra … Uhaul charged me mileage for that also … which is not fair enough .

jitender S. 
Clasificación:
5.0

Personal was very friendly

OLOF G. 
Clasificación:
5.0

The app did not work for after hours drop off. I could not get the location setting to work. I hope I will not be charged an additional fee.

KIMBERLY H. 
Clasificación:
5.0

ND

RYAN T. 
Clasificación:
1.0

El cliente no dejó un comentario.

PICARD P. 
Clasificación:
5.0

No improvement needed

Joyce E. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASSOMA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Les G. 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle M. 
Clasificación:
5.0

It's a great location! If I remembered her name I would say she was kind, informative, and very helpful!

JASON S. 
No se han enviado comentarios para esta ubicación.

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