Customer Reviews for Brake Stop San Marcos
(Distribuidor de U-Haul del vecindario)

304 comentarios

207 Via Vera Cruz   San Marcos, CA 92078

(760) 410-5868

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(760) 410-5868

207 Via Vera Cruz
San Marcos, CA 92078

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2:30 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Marcos O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUDY P. 
Clasificación:
5.0

Overall a great and easy experience

Ron L. 
Clasificación:
5.0

I did not have the dolly and went back and was offered however after seeing what I needed to move I did not need it

Bridget P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BenHur G. 
Clasificación:
5.0

Van needed service. Windshield fluid low, Tire pressure gauge needed servicing. Van was dirty.

Steven M. 
Clasificación:
5.0

I'm active duty military; and I'm all too familiar with moving and of course using U-Haul. The team at Break Stop San Marcos was truly the best experience I have with U-Haul, and far exceeded my expectations. They're fantastic representatives of U-Haul and I would actively seek them out again, have I the opportunity.

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
3.0

There were issues with reception drop offs. And tight parking spaces and driving space make parking the U- Haul a bit difficult.

Elizabeth Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Norbert was amazing, making sure my vehicle was safe and ready for the trip!

IKON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRASCILLA M. 
Clasificación:
3.0

Review the first comment box!

joe T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Byron S. 
Clasificación:
5.0

Richard was awesome! (Along with his team). ¡Gracias!

DAVID B. 
Clasificación:
5.0

Excellent customer service each time I called and when I visited in person to pick up truck!

Gina A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER S. 
Clasificación:
2.0

Difficult access but customer service was good.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Great customer service and incredibly accommodating. Will tent from here again!

IRIS H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTONIO A. 
Clasificación:
3.0

They were late opening the store. We had a rental at 8am when they opened, they were at least 10-15 minutes late.

CHRISTINA E. 
Clasificación:
5.0

No comment.

EMMANUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
5.0

Keep the good work

Samir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reza F. 
Clasificación:
5.0

very easy to check out and to return with the online options.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE W. 
Clasificación:
1.0

The condition in which my Uhaul contract was breached was after The Brake Stop didn't open till an hour after the set and store time at 8 am. When the hung over manager finished answering his calls BEFORE helping the people pouring from the entrance like a refugee living up for asylum, he began to act like he was paying attention. But alas, the drunk men child couldn't even act like customer service was important unless it was made from rotten fruits and lingering off his breath.

CHEVY S. 
Clasificación:
1.0

Truck was not ready on time and it was filthy dirty. Employee at the location was very rude.

JESSICA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LELAND H. 
Clasificación:
5.0

Nothing. Good selection of vehicles and truck was clean

MARILYN C. 
Clasificación:
3.0

The vehicle we reserved was not available so we had to get a small truck which required more trips so we spent more on mileage than we were expecting. The whole process was very not smooth at all.

NATHAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd V. 
Clasificación:
2.0

Pick up was not on time. Not sites fault. Big issue is they changed my drop off location from where I scheduled it. When they asked where I was going to drop it off, for whatever reason they couldn't find the location and said it would be fine. Fast forward to that night when I'm dropping off, there are signs in my checkout process saying that if I returned it to the wrong location I might be charged a fee, so instead of dropping off at the location that was closest, I had to drive an additional 10 minutes down the freeway at a different location in fear of being charged fees.

EMMANUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
3.0

Better Communication between online service and shop service. Not very confident that right equipment would be there when needed. As well as return issue changes from shop!

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE L. 
Clasificación:
4.0

At least clean the windshield.

Ronald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSAMA Q. 
Clasificación:
1.0

I would give zero star if I could. I Waited long time to pick up the truck, way past the 0800 scheduled time. Wasn't ready, I waited for them to hook up the dolly, pull the truck by the shop and they used compressed air to blow dirt from inside the truck. was dirty inside and out, wasn't sanitized, right rear view mirror broken, I asked them to fix it they did but it only last few hour, I had to make regular stops to readjust the mirror because it wouldn't stay in place. When I asked where the blankets I had paid for were they told me to go to another store to pick them up because they didn't have any. If I hadn't asked they would never even told me. After few phone calls to find out whom would have that many blankets I went to another store where they had to figure out a way to don't make me pay again... the first store should have never charged me since they didn't' have the blankets on site. Meanwhile the time just kept adding up, took over 3 hours past the original pick time, (I lived just 15 minutes driving from the original pick up location that's the reason why I picked the location i first place.). Overall terrible customer service never again!!!!!!!

Attilio R. 
Clasificación:
2.0

Hard to get in parking lot. Very narrow! Took the guy a while to come help us. Didn't seem friendly st all

ROWENA W. 
Clasificación:
5.0

Truck in great condition, GREAT customer service

Michael K. 
Clasificación:
4.0

The gentleman who checked me in was very knowledgeable and very polite.

MARY K. 
Clasificación:
1.0

From getting to the shop to returning the truck, this was a terrible experience. I was told, when I made the reservation for a truck and trailer, that the trailer would be hooked up by the time I got there. When I arrived, they said I had to buy a $50 receiver... for a uhaul truck...with a uhaul trailer? I was on hold for over an hour, transferred twice, only to have them change it to a bigger truck with worse gas mileage. Then when I arrive to drop the truck off, the employees of the shop (about 3-4 of them) wouldn't close the contract and had me do it online while they just stood around. I wish I used your services more because it would feel better to take away more business. I can't wait for the next chance to talk someone out of using uhaul.

GARRETT O. 
Clasificación:
1.0

the personnel was busy with another customer which is understandable but gave the impression that he had no interest in helping us. I believe someone can be busy and still give the impression that all the customers matter. "thank you for your patience, I will be with you in a minute" could have been a potential script. Related to the process overall.(and also the attention to detail upon return of the truck) we uploaded a picture of the gas gauge that was clearly at 1/4. The contract came to us noting the tank being 1/2. I called (a 15 minute on hold wait) and was told this was added to " the notes". Was called to verify my turning in of the truck the day after I had already turned it in - so it had not been checked in - and I again brought up the gas tank concern. Was told "it is in the notes". When my receipt arrived via email, I was charged for 10 gallons of gas. Had to call again (another 15 minutes on hold) to clear up the charge. Was told that sometimes the check in personnel do not check the notes. I guess I question the process overall and what good are "notes" in your system if they are not checked. The extra time the gas issue took was quite frustrating.

NIURKA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arcela N. 
Clasificación:
1.0

Asked to just leave the keys in the truck and then next day I'm charged for gas, claiming truck was 2 gallons short. I won't trust them again; if there is ever a next time, I will take a photo of the mileage and gas level.

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON G. 
Clasificación:
3.0

truck was dirty inside and was not cleaned from the last persons usage. Also upon arrival the store was still closed

Jessica R. 
Clasificación:
5.0

Nothing at this time

ANTHONY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

Norbert is very helpful.

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN E. 
Clasificación:
5.0

Renting the truck on my phone did not work. Had to go inside when I picked it up because the truck arrived late the night before and had to be checked in. No problem there. Returned the truck and the website could not find my location even though it was enabled. Had to call and say on hold for close to thirty minutes. Uhaul needs to fix these issues if they are going to offer touch less rentals.

JUSTIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

REY B. 
Clasificación:
5.0

This was my 3rd time renting from this location & I'll go back again next time I need a truck!!

HEATHER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
2.0

He charged me for 2 gallon where is no true because I took a picture when I left it. Second if we say that is correct , he should only charge 1 gallon

ARA M. 
Clasificación:
2.0

Picked up truck, no problem, except was not giving information about mileage or gas level in the agreement. Drove the truck from 27276 to 27290, 14 miles. I put 2.5 gallons of gas in it and returned it at 9:07 AM. Gas level was above 3/4 tank. I have pictures... left keys with front desk. He said he would e-mail a receipt. The original charge for an estimated 20 mile trip was $57.91, but my credit card was charged additional $82.38. Both charges are still pending. No receipt was provided. This business has low integrity. I will not return there for any type of service and will dispute the charges.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

The service at Brake Stop Enscondido was great! I signed up to do a mobile pick up but I didn't have any signal so I wasn't able to load my pick up process in the app. Thankfully my Uhaul pick up time was 4/9/21 8am so it was business hours and I was able to get my pick up processed. I ended up needing my rental for longer than anticipated and was easily able to callto extend my rental time. Great service overall!

VYANNA M. 
Clasificación:
5.0

Norbert was SUPREMELY helpful with my rental and ensured that everything was connected and working properly.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell R. 
Clasificación:
4.0

El cliente no dejó un comentario.

REZA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN D. 
Clasificación:
1.0

There was a female employee inside the office where the customers enter that was not wearing a mask. The gentleman who helped me placed his mask over his face when I came in but wasn't appropriately wearing it outside. I will not use this location again. If that means that I will not be using Uhaul again that so be it.

JENNIFER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
5.0

The employee was very quick and helpful.

SAGE H. 
Clasificación:
3.0

The night before I picked up my Uhaul, the pickup time and location were changed, which threw my moving timeline totally out of whack. If I'm guaranteed pick up from the place I reserved at the time I reserved, then it should actually be guaranteed.

Hayley H. 
Clasificación:
5.0

Good experience. Staff was polite, patient & effective.

KENNETH G. 
Clasificación:
2.0

El cliente no dejó un comentario.

JORGE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
1.0

The service member was not considerate of my time. He was slow in getting my receipt.

NATHANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba