It was a great experience and I'll do it again. I made the reservation with your app the night before. The gentleman expected me, greeted me by name, was courteous and knowledgeable. Set me up quickly and the trailer worked out great. Every aspect of my UHaul rental was excellent. Thank you.
STEVEN C.
Customer Reviews for Brake Stop San Marcos
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was not a usual Uhaul facility. But staff were very helpful.
VANESSA S.everyone is always so great at this location!
STEVE GEORGE D.Everything was wonderful truck was perfect and people were very nice and courteous it was a pleasure will definitely rent again
George B.Customer service is great.George was is very knowledgeable and helpful. Easy access and great location.
Arturo J.Customer representative was kinda rude. Then he said the card on file wouldn't be charged but it was.
Marcos S.Gentleman met us on the property. He was very friendly. He took the trailer of the truck and we were on our way. Very good experience.
Lori V.Drop off location was changed without my approval to a location 20+ miles away from where I live and in opposite direction of where I needed to go that day. Because of this, I was promised a ONE DAY CREDIT back to my credit card by the scheduler, which I have not yet received. Person at drop off was extremely rude and unhelpful.
Rana M.The online booking process was horrible. I booked a 4x8 cargo trailer. Got a phone call a day later saying they were not available. Lady on phone changed size and changed dates incorrectly. Went to pickup location on the reservation and they had no knowledge of my reservation. Luckily the location had extras and was able to rent me the larger 5x8.
Michael M.George was very kind, polite and super friendly, and most helpful! He is a star!
Dianne B.I picked up a 15' UHAUL truck and was checked-in within a reasonable amount of time (10 min). After checking in and signing the paperwork, the worker drove the truck from the back lot up to the front check in. He reminded me to fill the gas back up upon return. I agreed and took a picture of the mileage and the gas level for my records. On returning the truck, the employee reviewed, notated the mileage and said I was good to go and that the updated receipt will be coming based on the actual mileage used compared to the estimation I submitted when initially renting the truck. After reviewing the final receipt, I was charged an additional surcharge fee for 3 GAL of gas at $6.25/GAL!! I already paid the $60 to fill it back to the same exact amount I received it. I called Brake Stop (the UHAUL pickup location) to get this fixed and was told there was nothing he can do and if I want it corrected I would have to call the 800 number and submit pictures in hopes to get it refunded. He said "Sorry, it wasn't me, but people make mistakes". Must be nice to accept my business and my money, but when you or one of your employees mess up it's up to ME to find the error, then jump through hoops calling corporate to submit a claim. Correction... it's up to YOUR employee to do their job correctly and ideally deliver a good customer experience since you are representing UHUAL. But hey, people make mistakes, so no worries... I don't normally fill out poor reviews, but also what happened to people (businesses) owning their mistakes and fixing them? Just sucks, man. Do better next time I guess. I'll be going to a different pickup location next time.
Timothy B.No problems. I believe "George" was the guy who helped me and he was great.
GUY S.You force us to use your 'app' to finish the return process. Your 'app' would not load my location and I wasted 20 minutes trying to get it to work. FIX YOUR APP. I will not be back for at least a year and then will try again. Peter Joyce
Peter J.George helped us with our U-Haul Rental as a Neighborhood U-Haul dealer located at Brake Stop. George was great! Very friendly and helped up promptly. He made renting the trailer we needed seamless and a great experience. Thank you George!
manuel C.Please resend bill. Thank you.
Shahram O.So so good
Daniela O.George was extremely helpful with all our changes :) Much appreciated!
Sharon N.Your company did not honor my drop off location and tried to reroute me to a location that was 25 minutes away. I was told I would be charged if I did not return it to the location that I had reserved over a week ago. I had to ask for a supervisor to reroute me back to my desired drop off location. Very disappointing experience and terrible customer service. Your reservation system failed to satisfy me and it's terrible.
Justin G.Friendly people, prompt and professional service, equipment was very clean. Highly recommend!
LESLIE S K.It started aomewhat rocky because the gas was empty. I was forced to get gas before I began my move but when I received my gasoline rebate it made getting gas first a successful reschedule of my day. The Brake Stop in San Marcos has become my neighborhood U-Haul dealer.
Dean L.sweet and charming man greeting us and everything was very smooth. he ask if we had everything and made sure we were good.
alice C.George is great to work with. I'll be back
David H.The employees were excellent. RJ was really nice, and the the old guy whole name I didn't catch was especially helpful.
Brandon N.the owner is rude and I will never go back to this place employee was nice but he was rude and the trailer light didnt work and really he did nothing but make it look like it was our fault
Laura D.Great! No issues!
roger S.this doesn't pertain to the location but to the moving helpers used Move Fast 2 Day LLC - the guys did not use the packing blankets provided and several pieces of furniture were marked up/scratched and a new refrigerator was damaged dents scrapes etc. # bags of moving blankets were unopened/unused
Susan G.George was awesome. He took the trailer the night before the truck and was super helpful. He knew the process, was personable and was professional. I would recommend his service to anyone!
Jack S.George made it a great experience. The car U-haul car trailers are very dependable and well designed & built
David H.I met the proprietor immediately who took the keys and sent me on my way. Very easy.
Mark G.Unfortunately I read bad reviews for San Marcos area. Looked around in Escondido but at the time could not get a 5x8 trailer. So wearily went to this dealer. After confirming the price and signing for additional $8.00 safeway coverage. The total was 28.40 with tax. 12.39pm was time I took it. Needed it for about 6 ours. He tells me they close at 5.00pm. Nobody here. Ok I will get it back by 5pm. Hooked up the trailer taking full video of its condition. Asked how much if i take the trailer the whole night, teplied as long as I returned it by 10.00am next morning the chargeis the same. No extra charge. I could easily have made it back by 5pm, but was not too worried about the time. Got back at about 5.45pm and locked the trailer in the garage. Dropped it at this dealer 8.30am Get home and they email receipt charges fot $56.84. Which included a $12.00 safeway insurance. Call U haul directly and they sorted it out for me. I will use, and recommend using U haul. But be carefull of independents with bad reviews. Go to a U haul center.
paul S.Excellent people to work with.
JON C.the service with George and Richard is excellent there, but most of my rentals there (I rent regularly for my business) the trucks are so dirty and gross inside, the steering wheel, cup holders and the floors. the seats look pretty clean though. I would really like to continue to rent from this location.
STEVE G.None, they had what I needed, the employee who helped me did an awsome job! He definitely made my experience with U-Haul 10/10!
emmanuel A.Fantastic experience. Thank you
John J.Staff was friendly and helpful, definitely would rent from them again.
jeff S.The app didn't work when I tried to drop off the truck.
Justin G.Keep supporting employees like George who made my U-Haul experience a positive one!
Isaac M.Make sure that they understand that they are there to make the customers feel welcome . They made me feel like they were doing me a big favor . I'm not going back to that location thank you .
luciano M.Always our preferred location!
Mohammad B.Employees were friendly and knowledgeable!
JESSE B.Nothing great service
Joseph G.Don't schedule customers at the same time first thing in the morning. I had to wait 20 minutes just to get served. I do like the online check in and return, very convenient. You should promote that more.
Brian R.I was charged $5 for safe tow when I never selected it. When I asked the proprietor about it, he said that the person who helped me never makes that mistake. Comically, when the person was helping me, they stated they had never done this before and to “…bear with me.â€
Will T.Great mobile service, easy instructions.
Hugh M.Didn't use roadside assistance
Russell A.