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Kameron D
Customer Reviews for Bradford Autocare
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good people!
Trialldee FHave more pickup trucks available at different locations in the local area
Phillip CNothing! Fantastic
Shane CAlways a great experience!
JAMES TI get the vehicle and it’s only half a tank full when I returned it with a full tank. Vehicle wasn’t fully detailed but clean. Loved the app and being able to pick up myself. But 170 to Clarksville and back is insane + 65 to fill. . No perks or deals at all.
Gabriela JI Felt I Was Over charged for a one way drop off on the same day..and they charged my card again for misjudged mileage...
rachel tThis man was absolutely awesome, give him a raise and fire the other guys ! Please for the sake of future family's who are broke like me forced to move out of state THE PRICE ONLINE SHOULD BE AT LEAST CLOSE TO THE PRICE YOU PAY ON ARRIVAL DONT QUOTE ME 235$ ONLINE FOR A TRUCK AND TRAILER ONLINE THEN TELL ME AFTER A 58 MINUTE DRIVE AND KESS THAN 3 HOURS BEFORE MY MOVE ITS ACTUALLY GOING TO COST ME 450$ THATS ABSOLUTELY HORRIBLE OF YOU GUYS I PRAY YOU FIX THIS YOU CAN RUIN FAMILYS LIVES THIS WAY
David D2 issues: 1) Made my reservation for a specific location, then the day of the reservation, it got changed to a different location. 2) Got the unit, did the walk through and the tire was low, so we asked them to fill up the tire (which they balked at initially), they couldn't keep air in the tire and said it had a hole in it. Ended up getting another unit, but of course the whole process took longer.
Teresa WThe employees were very friendly and helpful
Chasity WThe men at this location were great and helped us a lot. The truck was the perfect size and it ran good throughout our trip and had the power needed even driving up hill. I would use their services again if I were to ever need them.
STEVEN CThe app clears out if you try to open something else on your phone. The information entered should stay in the app unless I exit the app.
Dana SFriendly service. Clean and modern vehicle. Kept things timely so I could get on with what I needed to do.
SHAWN PMuy buen servicio y atención al cliente
Diego Hdid not have the correct dolly and furniture movers
Sherry SThe truck I had you literally had to slam the driver side door so it would stay shut 😒 other than that everything was great, fast and friendly service.
SHANTA BAlways friendly staff. Easy to get in and out.
Dorothy DThis place is the best, people here are outstanding.
Charles MThey were closed when I dropped it iff. The gas was not at the level they say and charged me for gas? Anyway not right.I had to drive through a hurricane at 20 mph and done and paid.for. The 3 extra day paid for was weather related and sucks I had to pay for. It would be nice to be refunded Thank you
Bruce HVery respectful and helpful. Easy in and out process.
Jeff PCharged me $52.74 which should not have been charged. I contacted the supervisor who had set up rental and she is working on refund. They charged for mileage that should not have been charged plus an extra day which should have not been charged. Will be calling the supervisor again tomorrow to discuss refund!
William BVery Friendly and thank you
Jermey BI got the run around I was supposed to drop off in Old Hickory, they were full. Drop off at smart-storage, they were full. This place said they don’t accept the unit I have but still took it. They have very little space.
Michelle SExcellent service I only had to rent furniture pads for move this time around, but this is the best location in Lebanon, TN. I would always refer this location to all my friends and family. Thank you for your service.
Janice KNothing
marcus jExcellent customer service and would recommend them to anyone.
Kenny CEverything was great. Trailer was clean and available when we arrived. Pick up was efficient and pricing as expected. Return wax smooth also. Couldn’t have been more pleased.
Kevin RI guess I would. It was not like the place I picked it up.
RAY WAmazing customer service!
Felix AThe drop off location was extremely inconvenient. We had to drive over 50 miles ONE WAY (100+ miles round trip) just to drop the trailer off. The pickup location said this was the only place to drop off. Will find another provider the next time we need to move something.
Scott RFriendly staff
James SAlthough there was not trash in the cab, the cab itself was very filthy.
David HThe truck itself had an intolerable odor. I would recommend disinfecting and removing odor from trucks for future customers.
Isaiah MEverything was excellent and great service when I called ahead of time and when I got there everything was ready for me
Darel KThe agent that we got the tow trailer from was absolutely pitiful, no info at all on how to secure the car on the trailer or how to get out of the car once it is loaded. When I arrived at my destination the other agent pointed out that the security chains were not attached either. VERY POOR QUALITY 😢
ROBERT Mthe facility was great the guy helped us and made sure everything was connected correctly and was very informative with all protocol
Pieher UThis is not the location I requested for pick up, no body called me to tell me I would be picking up in a different location. I did receive an e mail with this location however when asked what the problem was no one returned my call. I also did not get the size truck I reserved. I reserved a 15 foot truck but all they had was a 20 foot truck. I had no choice but to take it. Once again, no body called to advise me of this. The communication has been awful. That is not on the part of the business owner but it is on U Haul.
Karon SNothing against the return facility, but $1 a mile over the small amount of miles given is pretty lame
Jason SQuick in and out of rental center
Edward JEverything was great and transaction went smooth
Casey PBy far the best customer service
Felix AAll was top notch. Thanks!
Eliot SBe honest by saying by time of dropping off the truck you may expect an extra change, but not charging as final amount and again charging another fee.
JUAN RNothing. Could feel the friendly feeling and peace when w
Laura LAll good
SANDRA DExcellent service , fast .. will be back !! No improvements needed at this location.
RONALD LThe customer service was great. Everything answered and explained well. The service was great. I have no complaints.
Shirley Tna
Joseph VI was charged $100 for fuel fees even though I returned the truck with more gas than it had when I picked it up. Not sure if that's the location or Uhaul corporate. Make sure you take a picture of the fuel gauge at pickup and drop off anytime you rent a Uhaul I guess. They require pictures at drop off, but that's not one of them. Learned my lesson the hard way.
Margaret H