Customer Reviews for Bradford Autocare
(U-Haul Neighborhood Dealer)

370 reviews

441 Gulf Ave   Lebanon, TN 37087

(615) 257-0437

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 257-0437

441 Gulf Ave
Lebanon, TN 37087

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing! Fantastic

Shane Charles 
Rating:
5.0

Customer did not leave a comment.

Connie Miller 
Rating:
5.0

Customer did not leave a comment.

Dawn Grisham 
Rating:
5.0

Customer did not leave a comment.

Joe Leach 
Rating:
5.0

Always a great experience!

JAMES THORPE 
Rating:
5.0

Customer did not leave a comment.

Howard Cothern 
Rating:
2.0

I get the vehicle and it’s only half a tank full when I returned it with a full tank. Vehicle wasn’t fully detailed but clean. Loved the app and being able to pick up myself. But 170 to Clarksville and back is insane + 65 to fill. . No perks or deals at all.

Gabriela Jackson  
Rating:
3.0

I Felt I Was Over charged for a one way drop off on the same day..and they charged my card again for misjudged mileage...

rachel timbs 
Rating:
5.0

Customer did not leave a comment.

Albert Winn 
Rating:
5.0

This man was absolutely awesome, give him a raise and fire the other guys ! Please for the sake of future family's who are broke like me forced to move out of state THE PRICE ONLINE SHOULD BE AT LEAST CLOSE TO THE PRICE YOU PAY ON ARRIVAL DONT QUOTE ME 235$ ONLINE FOR A TRUCK AND TRAILER ONLINE THEN TELL ME AFTER A 58 MINUTE DRIVE AND KESS THAN 3 HOURS BEFORE MY MOVE ITS ACTUALLY GOING TO COST ME 450$ THATS ABSOLUTELY HORRIBLE OF YOU GUYS I PRAY YOU FIX THIS YOU CAN RUIN FAMILYS LIVES THIS WAY

David Drake 
Rating:
3.0

2 issues: 1) Made my reservation for a specific location, then the day of the reservation, it got changed to a different location. 2) Got the unit, did the walk through and the tire was low, so we asked them to fill up the tire (which they balked at initially), they couldn't keep air in the tire and said it had a hole in it. Ended up getting another unit, but of course the whole process took longer.

Teresa Welch 
Rating:
5.0

The employees were very friendly and helpful

Chasity Wathen 
Rating:
5.0

Customer did not leave a comment.

Samrawit Woldemicheal 
Rating:
5.0

The men at this location were great and helped us a lot. The truck was the perfect size and it ran good throughout our trip and had the power needed even driving up hill. I would use their services again if I were to ever need them.

STEVEN CASWELL 
Rating:
5.0

The app clears out if you try to open something else on your phone. The information entered should stay in the app unless I exit the app.

Dana Spence 
Rating:
5.0

Customer did not leave a comment.

Meleea Gengler 
Rating:
5.0

Customer did not leave a comment.

Mia Crudup 
Rating:
5.0

Friendly service. Clean and modern vehicle. Kept things timely so I could get on with what I needed to do.

SHAWN PITTMAN 
Rating:
5.0

Muy buen servicio y atención al cliente

Diego Hernandez 
Rating:
5.0

Customer did not leave a comment.

Cylisha Maynard 
Rating:
5.0

Customer did not leave a comment.

Keith Johnson 
Rating:
4.0

Customer did not leave a comment.

Gerald Renner 
Rating:
3.0

did not have the correct dolly and furniture movers

Sherry Stavropoulos 
Rating:
5.0

The truck I had you literally had to slam the driver side door so it would stay shut 😒 other than that everything was great, fast and friendly service.

SHANTA BRYSON 
Rating:
5.0

Customer did not leave a comment.

Yvoonne Richarson 
Rating:
5.0

Customer did not leave a comment.

JEWEL HOLLEY 
Rating:
5.0

Always friendly staff. Easy to get in and out.

Dorothy Davis 
Rating:
5.0

This place is the best, people here are outstanding.

Charles Marcus Boykin 
Rating:
3.0

They were closed when I dropped it iff. The gas was not at the level they say and charged me for gas? Anyway not right.I had to drive through a hurricane at 20 mph and done and paid.for. The 3 extra day paid for was weather related and sucks I had to pay for. It would be nice to be refunded Thank you

Bruce Hudspath 
Rating:
5.0

Customer did not leave a comment.

Takeshia Summers 
Rating:
5.0

Very respectful and helpful. Easy in and out process.

Jeff Peterman 
Rating:
1.0

Charged me $52.74 which should not have been charged. I contacted the supervisor who had set up rental and she is working on refund. They charged for mileage that should not have been charged plus an extra day which should have not been charged. Will be calling the supervisor again tomorrow to discuss refund!

William Brian Wood 
Rating:
5.0

Very Friendly and thank you

Jermey Brown 
Rating:
5.0

I got the run around I was supposed to drop off in Old Hickory, they were full. Drop off at smart-storage, they were full. This place said they don’t accept the unit I have but still took it. They have very little space.

Michelle Sadler 
Rating:
5.0

Excellent service I only had to rent furniture pads for move this time around, but this is the best location in Lebanon, TN. I would always refer this location to all my friends and family. Thank you for your service.

Janice KELLER 
Rating:
5.0

Customer did not leave a comment.

Alexandria Sage 
Rating:
5.0

Customer did not leave a comment.

George Rumbley 
Rating:
5.0

Customer did not leave a comment.

JOHN HOTT 
Rating:
5.0

Nothing

marcus jones 
Rating:
5.0

Customer did not leave a comment.

Jessica Geekie 
Rating:
5.0

Customer did not leave a comment.

Keyshawn Davis 
Rating:
5.0

Excellent customer service and would recommend them to anyone.

Kenny Chastain 
Rating:
5.0

Everything was great. Trailer was clean and available when we arrived. Pick up was efficient and pricing as expected. Return wax smooth also. Couldn’t have been more pleased.

Kevin Raywood 
Rating:
5.0

Customer did not leave a comment.

Arthur SMOTHERMAN 
Rating:
5.0

Customer did not leave a comment.

Gary and 
Rating:
5.0

Customer did not leave a comment.

William Wilson 
Rating:
3.0

I guess I would. It was not like the place I picked it up.

RAY WALKER 
Rating:
5.0

Amazing customer service!

Felix Argueta 
Rating:
5.0

Customer did not leave a comment.

Daniel Escobar 
Rating:
3.0

The drop off location was extremely inconvenient. We had to drive over 50 miles ONE WAY (100+ miles round trip) just to drop the trailer off. The pickup location said this was the only place to drop off. Will find another provider the next time we need to move something.

Scott Ray 
Rating:
5.0

Customer did not leave a comment.

Pete Reed 
Rating:
5.0

Friendly staff

James Stell 
Rating:
2.0

Although there was not trash in the cab, the cab itself was very filthy.

David Haffner 
Rating:
4.0

The truck itself had an intolerable odor. I would recommend disinfecting and removing odor from trucks for future customers.

Isaiah Murphy 
Rating:
5.0

Customer did not leave a comment.

Thomas Bowman 
Rating:
4.0

Customer did not leave a comment.

ROLAND HENSCHEN 
Rating:
3.0

Customer did not leave a comment.

Lewis Glenn 
Rating:
5.0

Everything was excellent and great service when I called ahead of time and when I got there everything was ready for me

Darel Kendall 
Rating:
5.0

Customer did not leave a comment.

Michael Leheney 
Rating:
5.0

Customer did not leave a comment.

joe panichelli 
Rating:
4.0

Customer did not leave a comment.

Timothy Baker 
Rating:
1.0

The agent that we got the tow trailer from was absolutely pitiful, no info at all on how to secure the car on the trailer or how to get out of the car once it is loaded. When I arrived at my destination the other agent pointed out that the security chains were not attached either. VERY POOR QUALITY 😢

ROBERT MALONE 
Rating:
5.0

Customer did not leave a comment.

Sermika Hall 
Rating:
5.0

the facility was great the guy helped us and made sure everything was connected correctly and was very informative with all protocol

Pieher Urena-Cardenas 
Rating:
3.0

This is not the location I requested for pick up, no body called me to tell me I would be picking up in a different location. I did receive an e mail with this location however when asked what the problem was no one returned my call. I also did not get the size truck I reserved. I reserved a 15 foot truck but all they had was a 20 foot truck. I had no choice but to take it. Once again, no body called to advise me of this. The communication has been awful. That is not on the part of the business owner but it is on U Haul.

Karon Spear 
Rating:
4.0

Nothing against the return facility, but $1 a mile over the small amount of miles given is pretty lame

Jason Stafford 
Rating:
5.0

Customer did not leave a comment.

anthony dyer 
Rating:
5.0

Quick in and out of rental center

Edward Jarboe 
Rating:
5.0

Customer did not leave a comment.

Justin Ferguson 
Rating:
5.0

Customer did not leave a comment.

Bobby Chrisman 
Rating:
5.0

Customer did not leave a comment.

Casey Pfleidner 
Rating:
5.0

Everything was great and transaction went smooth

Casey Pfleidner 
Rating:
5.0

By far the best customer service

Felix Argueta 
Rating:
5.0

All was top notch. Thanks!

Eliot Storm 
Rating:
5.0

Customer did not leave a comment.

Clayton Gibbs 
Rating:
5.0

Customer did not leave a comment.

Brian Sugg 
Rating:
3.0

Customer did not leave a comment.

Gary Hill 
Rating:
5.0

Customer did not leave a comment.

ERWIN CORREDOR 
Rating:
4.0

Customer did not leave a comment.

Keimeria Seay 
Rating:
5.0

Customer did not leave a comment.

Brandy Freeman 
Rating:
4.0

Customer did not leave a comment.

William Coggins 
Rating:
5.0

Customer did not leave a comment.

Magon Adams 
Rating:
5.0

Customer did not leave a comment.

Melinda Sanford 
Rating:
4.0

Be honest by saying by time of dropping off the truck you may expect an extra change, but not charging as final amount and again charging another fee.

JUAN RYMER 
Rating:
5.0

Nothing. Could feel the friendly feeling and peace when w

Laura Leduc 
Rating:
5.0

All good

SANDRA DAVIS 
Rating:
5.0

Customer did not leave a comment.

DEXTER MEREDITH 
Rating:
5.0

Excellent service , fast .. will be back !! No improvements needed at this location.

RONALD LYONS 
Rating:
5.0

Customer did not leave a comment.

Alexandra Bowman 
Rating:
4.0

The customer service was great. Everything answered and explained well. The service was great. I have no complaints.

Shirley Tindall 
Rating:
3.0

na

Joseph Vnuk 
Rating:
4.0

I was charged $100 for fuel fees even though I returned the truck with more gas than it had when I picked it up. Not sure if that's the location or Uhaul corporate. Make sure you take a picture of the fuel gauge at pickup and drop off anytime you rent a Uhaul I guess. They require pictures at drop off, but that's not one of them. Learned my lesson the hard way.

Margaret Hawkins 
Rating:
1.0

Customer did not leave a comment.

Keiandra Lampkins 
Rating:
3.0

Customer did not leave a comment.

CHAD CONNELLY 
Rating:
5.0

Customer did not leave a comment.

Richard Fowler 
Rating:
2.0

There was no one on site to help with our questions. The whole online check-in was a headache. We were charged for items we did not receive. We have rented from U-Haul in the past but we have also used another rental company. Based on this experience we are not likely to use the online booking again or even use U-Haul in the future.

Douglas Cook 
Rating:
5.0

The truck was easy for us to get my mom whole house on and the customer service was great

GENEVA SIMS 
Rating:
5.0

Customer did not leave a comment.

Chris King 
Rating:
5.0

Check in young man - VERY helpful. Self check in link did not work.

Mark Kawczynski 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smithson 
No reviews have been submitted for this location.

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