Customer Reviews for Bp Claymont
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service was exceptional.

Rating:

5.0

Nothing. Personnel were efficient and friendly. Vehicle was excellent. Thank you for supplying an wonderful product.

Rating:

1.0

I had to wait and hour to get my rental because the owner wasn't there. I was on a strict time table and this made me run behind. They also do not clean out the inside of the trucks

Rating:

5.0

Always have an easy time renting U-Hauls from this location. Pricing is fair and vehicles are always close to being brand new and are in good condition. Would recommend renting from this location to anyone in the New Caste County area.

Rating:

3.0

Vehicle was covered in ice from a snowstorm the day before. Rental agent claimed to have no means to clean it off. I had to do it myself. Seems like the truck should be provided in driveable condition, which it was not. Otherwise everything was fine.

Rating:

4.0

The entire rental process as made easy to complete.

Rating:

5.0

Battery died

Rating:

5.0

Everything went well. The online pre-check-in made the experience smooth. With the online check-in, I had to pick up the keys and return the truck by 4:30. The check-in and check-out took less than 5 minutes.

Rating:

1.0

I’m being billed $2,271 for a uhaul I never rented

Rating:

5.0

Been using this location for awhile. The Team here is legit and always there to help. Will be again using them in the spring. TY

Rating:

5.0

The BP Service Station is my one stop for truck rental, I rather go here than anywhere else.

Rating:

1.0

Really bad location, hard to get out if cars are filling gas. The agent does not understand or speak much English so it's often hard to get anything done on the spot.

Rating:

4.0

They told me it was $74.00 for the rental and I see on my credit card $94.00. What is the extra charge for????

Rating:

1.0

Waiting for manager to call me. This experience was crazy.

Rating:

5.0

Excellent.

Rating:

5.0

The truck ran really well and the people at the location were very helpful which made our move activities easy. thank you

Rating:

3.0

Cars are in bad condition

Rating:

5.0

Everything went right and it was what I needed. Thank you!

Rating:

2.0

Very bad car’s condition

Rating:

4.0

truck was good and ran well, would rent again for another auction pickup

Rating:

4.0

I was charged for fuel when I already refueled the vehicle

Rating:

3.0

You can’t really improve a bad area of town lol

Rating:

5.0

Thank you

Rating:

5.0

Just to say keep up the good work

Rating:

2.0

The furniture pads were stacked in a dirty, decrepit garage. The vehicle maintenance lights would not turn off, but I was told it’s okay they were checked by a technician. The counter service people were very nice and attentive. U-Haul should work on sprucing up the operation.

Rating:

1.0

I requested one furniture dolly and two utility dollies but when I got to the location they didn't have any of them, so I had to pick up the truck which made my moving hard and I had to extend 3 more hours for the moving.

Rating:

3.0

1 Second time I have rented from this place. And both times the tire needed air.

Rating:

5.0

Very easy fast and the gentleman working there was very helpful and friendly!

Rating:

4.0

no air conditioning...oil was down to less than 6%...cabin filthy...morning person was terrific...afternoon was adequate...truck's shocks were gone...did not think I would make it back to the garage...harrowing experience.

Rating:

3.0

truck was not clean inside.

Rating:

3.0

Get moving pads, and have the trucks detailed

Rating:

4.0

No

Rating:

3.0

Update your drop off system!!! I drive from WIL to NYC and was promised the Chelsea location. When I arrived, I was told there was no room and I had to drive to Brooklyn to another drop off location. That was 40 MINS away. I know it’s not the employees fault but I wish they had driven the truck themselves to the Brooklyn location.

Rating:

3.0

U-haul needs to improve on the explanation of fees and charges. This can cause a lot of frustration and uncertainties with U-Haul. I rate is has horrible.

Rating:

1.0

Truck was fine. Rented moving blankets( they were in a pile on a dirty garage floor and they told me to grab 12 of them.) I also reserved 2 moving dollies and when I got there they told me they didn’t have any. So I had NO dollies! I Should have been told ahead of time so I could have made other arrangements.

Rating:

3.0

Tire had a low pressure warning so we filled it. App wouldn’t let us complete the ‘pick up vehicle’ online. When dropping off the van the new employee didn’t know how to complete our rental. We had to call uhaul to tell them the time & miles on the van.

Rating:

3.0

Truck was dirty. Couldn’t open the passenger door because the lock doesn’t work. The hand break was making some weird noise.

Rating:

4.0

Truck was not clean!

Rating:

3.0

Too expensive. No longer comes with free miles at all. $1.29 a mile for a gasoline vehicle is a bit high considering gas is under $4 a gallon.

Rating:

1.0

Fire Brittany at this location. She gave incorrect info and because of her I was charged way over for returning truck late. Talked to the owner of BP STATION and he couldn’t have cared less. He refused to help. He has awful customer service skills. Also he said “ he could see me” not sure if that was a threat but it was really creepy. I will never rent a truck from here again and will tell everyone about this awful experience. Also the truck was filthy. Covered in mud on the outside. There were several other trucks there but they gave us the dirtiest one

Rating:

2.0

When u out a hold on someone’s account refund their money once they return the vehicle

Rating:

5.0

Good people & everything went smooth

Rating:

5.0

Your company did a outstanding job in providing timely service for me to execute timely response. Thank you . Job well done

Rating:

1.0

I was charged for $70 for gas when I left the gas at a 1/4 of a tank. Exactly as I found it. I will be disputing this charge but was very upset that I was charged for this mistake on U-Haul’s part.

Rating:

1.0

Even though we tried to use self-checkout, the personnel needed to tell us where to park. 2 different people told me to park 2 different places. They didn't offer to park the truck for me and one of the personnel yelled at me for backing while they were trying to move another truck. Very cluttered location (trash, broken stuff, etc.) One person at the cash register was helpful. The biggest problem was with self-checkout. It crashed on our phone. Took over 20 minutes to get help. We wasted about an hour trying to get self-checkout to work but we eventually got it working.

Rating:

3.0

The truck was very old and very loud, it had a constant rattle. When I scheduled pickup I did mobile so I could be in & out but there was no where to get keys so I had to go in to get the keys and the truck was on E. Also they had the trucks so close together that it took a good 5 minutes to get it out of the spot. After the pickup everything was fine.

Rating:

5.0

the staff was eager to help me meet my rental goals

Rating:

5.0

Excellent equipment, just what I needed. Great customer service. Would highly recommend to someone for their next move.

Rating:

5.0

The reservation I made was for another location, but it was closed on Saturday even though the website said it was open on Saturdays. We were lucky to be able to transfer our reservation to another location nearby.

Rating:

5.0

Really pleasant staff. Convenient location. My preferred site.

Rating:

4.0

I was a rich I was originally scheduled to pick up at Claymont Delaware. Somehow, I got re-routed to Carney Point, NJ. Took me hours to fix the problem.

Rating:

3.0

The application frequently froze and was not very cooperative. We used the website directly ultimately and where able to rent our truck. Everyone we dealt with in the phone was very helpful and resolved all of our issues.