Customer Reviews for Bp Claymont
(U-Haul Neighborhood Dealer)

374 reviews

3421 Philadelphia Pike   Claymont, DE 19703

(302) 246-5703

Office Hours

  • Mon-Sun: 8 am–3 pm

Services at this Location:

Contact Us

(302) 246-5703

3421 Philadelphia Pike
Claymont, DE 19703

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel Derosa 
Rating:
5.0

Customer did not leave a comment.

Sue Weaver 
Rating:
1.0

I had to wait and hour to get my rental because the owner wasn't there. I was on a strict time table and this made me run behind. They also do not clean out the inside of the trucks

Marquan Hylick 
Rating:
5.0

Always have an easy time renting U-Hauls from this location. Pricing is fair and vehicles are always close to being brand new and are in good condition. Would recommend renting from this location to anyone in the New Caste County area.

Tyler Richardson 
Rating:
5.0

Customer did not leave a comment.

Darnell Williams 
Rating:
3.0

Customer did not leave a comment.

Daphynne Faulkner 
Rating:
3.0

Vehicle was covered in ice from a snowstorm the day before. Rental agent claimed to have no means to clean it off. I had to do it myself. Seems like the truck should be provided in driveable condition, which it was not. Otherwise everything was fine.

MARC MORFEI 
Rating:
4.0

The entire rental process as made easy to complete.

Dionie Lum 
Rating:
5.0

Battery died

Ravichandran Raju 
Rating:
4.0

Customer did not leave a comment.

Megan Glackin 
Rating:
5.0

Customer did not leave a comment.

Ricardo Antonio 
Rating:
4.0

Customer did not leave a comment.

Juan Romo 
Rating:
5.0

Customer did not leave a comment.

TAMARA HARRIS 
Rating:
5.0

Everything went well. The online pre-check-in made the experience smooth. With the online check-in, I had to pick up the keys and return the truck by 4:30. The check-in and check-out took less than 5 minutes.

Renee Cottman 
Rating:
3.0

Customer did not leave a comment.

David Mosley 
Rating:
1.0

I’m being billed $2,271 for a uhaul I never rented

Dawn Fry 
Rating:
5.0

Been using this location for awhile. The Team here is legit and always there to help. Will be again using them in the spring. TY

James Fitzgerald 
Rating:
4.0

Customer did not leave a comment.

sivakrishna doppalapudi 
Rating:
5.0

Customer did not leave a comment.

Terrence Swinton 
Rating:
5.0

Customer did not leave a comment.

George Cooper 
Rating:
5.0

Customer did not leave a comment.

Kazeem Adeleye 
Rating:
5.0

The BP Service Station is my one stop for truck rental, I rather go here than anywhere else.

Ricky Shaw 
Rating:
5.0

Customer did not leave a comment.

Juan Romo 
Rating:
1.0

Really bad location, hard to get out if cars are filling gas. The agent does not understand or speak much English so it's often hard to get anything done on the spot.

Abhinav Narain 
Rating:
4.0

They told me it was $74.00 for the rental and I see on my credit card $94.00. What is the extra charge for????

David Hill 
Rating:
3.0

Customer did not leave a comment.

Olga Jones 
Rating:
1.0

Waiting for manager to call me. This experience was crazy.

STEPHANIE CRAIG 
Rating:
5.0

Excellent.

Momodu Taylor 
Rating:
3.0

Customer did not leave a comment.

JASMINE SAMPLE 
Rating:
5.0

The truck ran really well and the people at the location were very helpful which made our move activities easy. thank you

Katherine Collard 
Rating:
4.0

Customer did not leave a comment.

HERMAN WILLIAMS 
Rating:
3.0

Cars are in bad condition

Pavlo Zhukov 
Rating:
5.0

Everything went right and it was what I needed. Thank you!

Matthew Pangiochi 
Rating:
5.0

Customer did not leave a comment.

Bonnie Janicki 
Rating:
2.0

Very bad car’s condition

Pavlo Zhukov 
Rating:
5.0

Customer did not leave a comment.

Jerald Pereira 
Rating:
4.0

truck was good and ran well, would rent again for another auction pickup

Peter Poblete 
Rating:
5.0

Customer did not leave a comment.

Robert Alexander 
Rating:
4.0

I was charged for fuel when I already refueled the vehicle

Korey Burch 
Rating:
5.0

Customer did not leave a comment.

Paul Mccallin 
Rating:
5.0

Customer did not leave a comment.

Kyle Fray 
Rating:
4.0

Customer did not leave a comment.

Yisset Alifonso 
Rating:
4.0

Customer did not leave a comment.

Maureen Waters 
Rating:
3.0

You can’t really improve a bad area of town lol

Samuel Soukup 
Rating:
5.0

Thank you

Renee Wichelns 
Rating:
5.0

Just to say keep up the good work

Paul Mccallin 
Rating:
5.0

Customer did not leave a comment.

Melanie Oberg 
Rating:
5.0

Customer did not leave a comment.

George Gowdy 
Rating:
4.0

Customer did not leave a comment.

Gregory Spann 
Rating:
5.0

Customer did not leave a comment.

Darin Pile 
Rating:
4.0

Customer did not leave a comment.

Sreekar Medarametla 
Rating:
2.0

The furniture pads were stacked in a dirty, decrepit garage. The vehicle maintenance lights would not turn off, but I was told it’s okay they were checked by a technician. The counter service people were very nice and attentive. U-Haul should work on sprucing up the operation.

RICHARD KENT 
Rating:
1.0

I requested one furniture dolly and two utility dollies but when I got to the location they didn't have any of them, so I had to pick up the truck which made my moving hard and I had to extend 3 more hours for the moving.

Manivas Medishetty 
Rating:
3.0

1 Second time I have rented from this place. And both times the tire needed air.

Ricky Shaw 
Rating:
5.0

Very easy fast and the gentleman working there was very helpful and friendly!

Thresa Hofbauer 
Rating:
5.0

Customer did not leave a comment.

ERICKA TILLERY 
Rating:
4.0

Customer did not leave a comment.

Valter Nuno Brito Martins 
Rating:
3.0

Customer did not leave a comment.

Dawn Gower 
Rating:
4.0

no air conditioning...oil was down to less than 6%...cabin filthy...morning person was terrific...afternoon was adequate...truck's shocks were gone...did not think I would make it back to the garage...harrowing experience.

Donald Mazzella 
Rating:
4.0

Customer did not leave a comment.

Jessica Falasco 
Rating:
4.0

Customer did not leave a comment.

Dave Bart 
Rating:
4.0

Customer did not leave a comment.

LINDA WALKER 
Rating:
3.0

truck was not clean inside.

Elizabeth Haines 
Rating:
3.0

Get moving pads, and have the trucks detailed

Dexter Bland 
Rating:
5.0

Customer did not leave a comment.

Raymond Dirico 
Rating:
4.0

No

Terry Jackson 
Rating:
3.0

Update your drop off system!!! I drive from WIL to NYC and was promised the Chelsea location. When I arrived, I was told there was no room and I had to drive to Brooklyn to another drop off location. That was 40 MINS away. I know it’s not the employees fault but I wish they had driven the truck themselves to the Brooklyn location.

Natalie Rudzinski 
Rating:
3.0

U-haul needs to improve on the explanation of fees and charges. This can cause a lot of frustration and uncertainties with U-Haul. I rate is has horrible.

Levon Thornton 
Rating:
1.0

Truck was fine. Rented moving blankets( they were in a pile on a dirty garage floor and they told me to grab 12 of them.) I also reserved 2 moving dollies and when I got there they told me they didn’t have any. So I had NO dollies! I Should have been told ahead of time so I could have made other arrangements.

john pellegrino 
Rating:
3.0

Tire had a low pressure warning so we filled it. App wouldn’t let us complete the ‘pick up vehicle’ online. When dropping off the van the new employee didn’t know how to complete our rental. We had to call uhaul to tell them the time & miles on the van.

Stanley Kumiega 
Rating:
3.0

Truck was dirty. Couldn’t open the passenger door because the lock doesn’t work. The hand break was making some weird noise.

Valter Martins 
Rating:
4.0

Truck was not clean!

Eugene serba 
Rating:
3.0

Too expensive. No longer comes with free miles at all. $1.29 a mile for a gasoline vehicle is a bit high considering gas is under $4 a gallon.

Cody Whary 
Rating:
1.0

Fire Brittany at this location. She gave incorrect info and because of her I was charged way over for returning truck late. Talked to the owner of BP STATION and he couldn’t have cared less. He refused to help. He has awful customer service skills. Also he said “ he could see me” not sure if that was a threat but it was really creepy. I will never rent a truck from here again and will tell everyone about this awful experience. Also the truck was filthy. Covered in mud on the outside. There were several other trucks there but they gave us the dirtiest one

Ann Hague 
Rating:
3.0

Customer did not leave a comment.

Derek Robinson 
Rating:
2.0

When u out a hold on someone’s account refund their money once they return the vehicle

Vivian Mccullough 
Rating:
5.0

Good people & everything went smooth

James Weiss 
Rating:
3.0

Customer did not leave a comment.

Kevin McGonegal 
Rating:
5.0

Your company did a outstanding job in providing timely service for me to execute timely response. Thank you . Job well done

Pierre Sims 
Rating:
5.0

Customer did not leave a comment.

JOSHUA GIBSON 
Rating:
5.0

Customer did not leave a comment.

James Weiss 
Rating:
1.0

I was charged for $70 for gas when I left the gas at a 1/4 of a tank. Exactly as I found it. I will be disputing this charge but was very upset that I was charged for this mistake on U-Haul’s part.

Jacqueline Taggart 
Rating:
2.0

Customer did not leave a comment.

Jenelle Trader 
Rating:
4.0

Customer did not leave a comment.

Michael Greco 
Rating:
1.0

Even though we tried to use self-checkout, the personnel needed to tell us where to park. 2 different people told me to park 2 different places. They didn't offer to park the truck for me and one of the personnel yelled at me for backing while they were trying to move another truck. Very cluttered location (trash, broken stuff, etc.) One person at the cash register was helpful. The biggest problem was with self-checkout. It crashed on our phone. Took over 20 minutes to get help. We wasted about an hour trying to get self-checkout to work but we eventually got it working.

Kenneth Gish 
Rating:
4.0

Customer did not leave a comment.

john bates 
Rating:
3.0

The truck was very old and very loud, it had a constant rattle. When I scheduled pickup I did mobile so I could be in & out but there was no where to get keys so I had to go in to get the keys and the truck was on E. Also they had the trucks so close together that it took a good 5 minutes to get it out of the spot. After the pickup everything was fine.

AUDREY CAPPS 
Rating:
5.0

the staff was eager to help me meet my rental goals

Kevin Grace 
Rating:
5.0

Customer did not leave a comment.

Arianne Foster 
Rating:
5.0

Customer did not leave a comment.

AHMAD RAHMAN 
Rating:
4.0

Customer did not leave a comment.

Terri Pennington 
Rating:
5.0

Excellent equipment, just what I needed. Great customer service. Would highly recommend to someone for their next move.

Aloke Chatterjee 
Rating:
5.0

The reservation I made was for another location, but it was closed on Saturday even though the website said it was open on Saturdays. We were lucky to be able to transfer our reservation to another location nearby.

Walter Smith 
Rating:
5.0

Really pleasant staff. Convenient location. My preferred site.

Susan Brandner 
Rating:
4.0

I was a rich I was originally scheduled to pick up at Claymont Delaware. Somehow, I got re-routed to Carney Point, NJ. Took me hours to fix the problem.

SEBRON FLEMING 
Rating:
4.0

Customer did not leave a comment.

William GERETY 
Rating:
3.0

The application frequently froze and was not very cooperative. We used the website directly ultimately and where able to rent our truck. Everyone we dealt with in the phone was very helpful and resolved all of our issues.

Jeffrey Klotzbach 
Rating:
5.0

Everything was Awesome Awesome place to rent from . Awesome People

joy bevans 
Rating:
3.0

Customer did not leave a comment.

Kathi Townsend 
Rating:
5.0

Excellent service

jermaine staine 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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