Customer Reviews for Boxes For Moving/Shipping Solutions
(U-Haul Neighborhood Dealer)

354 comentarios

995 Detroit Av Unit A   Concord, CA 94518

(925) 356-0266

Horario de oficina

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: 8 am - 11 am

Servicios en esta ubicación:

Contáctanos

(925) 356-0266

995 Detroit Av Unit A
Concord, CA 94518

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: 8 am - 11 am
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

easier and more personal than the Monument Blvd facility

ROBERT T 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSA A 
Clasificación:
5.0

I always use this location. Van is always clean and ready to go when I arrive to pick it up.

Charles G 
Clasificación:
1.0

Much much more expensive than advertised.

BRIANNA C 
Clasificación:
5.0

Great rental location. Will definitely return for future rental needs and moving supplies.

Nathan M 
Clasificación:
5.0

Extraordinario servicio al cliente

JOE M 
Clasificación:
5.0

Nothing, the customer service was great

Christopher I 
Clasificación:
5.0

El cliente no dejó un comentario.

Okusitino S 
Clasificación:
5.0

El cliente no dejó un comentario.

DORIS K 
Clasificación:
4.0

El cliente no dejó un comentario.

YUEN K 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W 
Clasificación:
5.0

Owner/attendant was professional, friendly, and helpful. Great experience.

Rodrigo G 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S 
Clasificación:
5.0

Update payment system to pay by other methods such as Tap.

FRANCES W 
Clasificación:
5.0

Josh was great really helped me with my returns. He made it very seamless and easy to do. I will rent from this location in the future.

REECE W 
Clasificación:
2.0

El cliente no dejó un comentario.

Roy R 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce C 
Clasificación:
5.0

I can't say enough about josh and how professional he was. Service was great his office is beautiful and inviting and no long lines. I would rate my experience A+

CHERYL P 
Clasificación:
4.0

Nothing like needing to stop at a gas station when you first pull out of the rental yard. You can't have the truck filled before you rent it!!!

CECIL B 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S 
Clasificación:
5.0

Nothing. Had a great experience.

KEVIN J 
Clasificación:
5.0

Great location. Excellent customer service

JAMES A 
Clasificación:
5.0

The front desk staff member was outstanding, very friendly, quick, and efficient.

KENNETH G 
Clasificación:
5.0

No improvements needed, our experience was very smooth

Trevor T 
Clasificación:
5.0

Just wanted to make a shout out to the front end guy, named Josh. He was such a pleasure to do business with. Attentive, professional, friendly, I was blown away. Will definitely return because of his customer service.

PATRICIA B 
Clasificación:
5.0

El cliente no dejó un comentario.

AKINDELE A 
Clasificación:
5.0

Nothing it was perfect I was in and out.

CHARLFELIP T 
Clasificación:
5.0

Personable service. An excellent representative of u-haul. Treats customers as they should be treated.

ROBERT T 
Clasificación:
3.0

El cliente no dejó un comentario.

Rosemary M 
Clasificación:
5.0

After a horrible experience at the uhaul on monument I went this location and it was the best experience renting a truck ever

DAVID B 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C 
Clasificación:
5.0

El cliente no dejó un comentario.

GIOVANNI H 
Clasificación:
3.0

The truck had several warnings lights on, including low rear tire pressure and check engine. Very disconcerting.

Mark S 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILLIP D 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K 
Clasificación:
5.0

El cliente no dejó un comentario.

Samira N 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole M 
Clasificación:
5.0

El cliente no dejó un comentario.

William A 
Clasificación:
5.0

Drop off was the highlight of the U-Haul experience. Excellence and going above and beyond from the staff member at the concord store.

Jonathan F 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA S 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan R 
Clasificación:
2.0

El cliente no dejó un comentario.

BARBARA P 
Clasificación:
3.0

When you explain how to check in outside of business hours, disclose that there is a $20 fee. Had I known, I would have returned in the morning when you opened (I had until 10am to return the truck)! Also, the fuel gauge was just below half when I received the truck. After using it 12 miles, I put in $20 worth of fuel. The fuel gauge did not move! I was charged for 3 gallons of gas for the rental when the gauge appears to be broken! That is nearly $40 I was charged in addition to the rental!!! Not fair! I am very unhappy!

DAVID D 
Clasificación:
1.0

Trucks and keys are not parked in the same area.

Amber S 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy T 
Clasificación:
1.0

None of the equipment I requested was ready inside the truck. Same with the moving blankets. I was also charged for them! Once we got back home we had to go to the local u haul store to pick up the equipment we didn't get and guess what, had to pay for that equipment as well. To top it off, the truck I requested wasn't available locally and had to drive out of my way to Concord and pay for the extra gas usage. To make things worse I was told I would get an "extra" 25 miles for going to concord and it was never added to the agreement. Had to pay for those miles as well. $1 per mile extra. Horrible experience.

Lesly G 
Clasificación:
5.0

Josh was very courteous and made the whole experience super quick and easy. Thanks Josh! I'll never go anywhere else for my uhaul needs.

lauren j 
Clasificación:
5.0

Josh is the best’ love renting from this location!

JULIE M 
Clasificación:
5.0

The employee was super friendly. Renting the van was quick and easy. This is the 3rd time I've rented from this location. Never had a problem. I highly recommend this location!

WILLIAM B 
Clasificación:
5.0

El cliente no dejó un comentario.

Easton M 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris W 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMALA C 
Clasificación:
5.0

Nothing. Top tier service👍🏽

JOSEPH G 
Clasificación:
2.0

I ordered a hand truck that was not in the truck when I picked it up. It was a huge inconvenience to find another one since the location was not open at the time I picked up the truck

Joe A 
Clasificación:
4.0

El cliente no dejó un comentario.

SAYEDABDUL H 
Clasificación:
5.0

Josh is amazing, service is great! So easy to work with!

JULIE M 
Clasificación:
1.0

Stop tricking people with surprise charges!

JOHNPAOLO F 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS M 
Clasificación:
5.0

This was a very good intrrsction

jason L 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S 
Clasificación:
1.0

had none of the equipment ordered rode like it did not have shocks

KEVIN K 
Clasificación:
5.0

Got last van of the day, after closer rental center was completely out. Maybe more vans in the area of 94523? Otherwise, nothing this rental went well. Love the camera in the mirror when backing, that was helpful.

DAVID F 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S 
Clasificación:
5.0

Best experience I’ve ever had at a uhaul.

JOSHUA S 
Clasificación:
5.0

The gentleman at the counter was wonderfully helpful.

Barbara B 
Clasificación:
5.0

NO IDEA……WE SAW NO ISSUES OR AREAS THAT NEED TO BE IMPROVED UPON. JOSH HAS ALWAYS DONE A GREAT JOB OF PROVIDING EXCELLENT CUSTOMER SERVICE FOR OUR U-Haul rentals!!!

Michael O 
Clasificación:
1.0

This is one of the worst experiences I've had using your application was horrible. It is unacceptable to be such a big corporation and your mobile application is completely and utterly unusable

Gerald D 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W 
Clasificación:
5.0

Quick, easy, and nice.

Joseph B 
Clasificación:
5.0

El cliente no dejó un comentario.

DMITRIY R 
Clasificación:
5.0

Great customer service.

PATRICK D 
Clasificación:
3.0

Make sure the brakes are in good order and the "check engine" light is on. Keep the trucks next to the store. It was inconvenient to go down the street constantly.

ANN H 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD B 
Clasificación:
5.0

El cliente no dejó un comentario.

OLZHAS K 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD C 
Clasificación:
5.0

Nothing to say I had an excellent experience

DAVID M 
Clasificación:
5.0

The policy on keeping the gas half full is fraudulent. You should keep the truck full and let us return it full.

Henry T 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S 
Clasificación:
5.0

El cliente no dejó un comentario.

Enkhbat M 
Clasificación:
5.0

Best customer service I’ve ever received at a California U-Haul.

Arash P 
Clasificación:
5.0

The key box is too high up on the wall. Should provide a map on the app to show the location of the truck. I want to express a bg thank you to Josh, the manager, who helped me with getting the key and finding the truck.

Janny K 
Clasificación:
5.0

El cliente no dejó un comentario.

CLEMENT D 
Clasificación:
5.0

Great experience at both the Detroit Avenue and Oakley locations.

Lisa M 
Clasificación:
5.0

El cliente no dejó un comentario.

Nnamdi O 
Clasificación:
1.0

They charged for fuel and charged almost double as he told me the price at first time

ahmadelyas H 
Clasificación:
5.0

El cliente no dejó un comentario.

Nnamdi O 
Clasificación:
5.0

Servicio al cliente de excelencia. We will always rent from this location.

Alex W 
Clasificación:
5.0

Customer service was excellent. No lines, easy access, ample parking, plenty of moving/packing supplies. This is my go-to spot for renting a U-Haul. Everything was simple and quick.

WILLIAM B 
Clasificación:
3.0

El cliente no dejó un comentario.

COLLEEN S 
Clasificación:
1.0

Please call me and tell me why you changed me a $25 cleaning fee on a van that was not clean when I picked it up , not fair ! Gary Bettencourt 510-610-5178

GARY B 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D 
Clasificación:
5.0

The.truck I rented was clean, but had a loud rattle while the engine was on. I brought this to the attention of the store personnel, but he didn't seem too concerned. Proper maintenance of your vehicles will keep them operational.

CHRISTOPHER L 
Clasificación:
5.0

Excellent!

MATTHEW H 
Clasificación:
1.0

I booked a truck week before just to find out at the last minute that it's not available. The nearest location was 30 miles away and Uhaul does not cover those 60 round trip miles to the new pickup location.

Dennis C 
Clasificación:
5.0

Best uhaul experience I've had

Geno S 
Clasificación:
5.0

Very good customer service

Jamileh K 
Clasificación:
5.0

Easy and convenient pick up and drop off.

shelagh p 
Clasificación:
5.0

Nothing at all. Josh does a great job and we will continue renting from him exclusively in the future versus the Monument Road location in Concord, CA.

Michael O 
Clasificación:
5.0

Sending a reminder text to the customer 2 hours prior to scheduled pick up would help.

Jeff D 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuen C 
No se han enviado comentarios para esta ubicación.
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