Customer Reviews for Boxes & Bytes
(U-Haul Neighborhood Dealer)

287 reviews

1930 Veterans Memorial Hwy Ste 12   Islandia, NY 11749
(1/2 south of the Long Island Expressway on the West side of Vets Hwy, Next door Storage Post Self Storage.)

(631) 234-2300

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(631) 234-2300

1930 Veterans Memorial Hwy Ste 12
Islandia, NY 11749
(1/2 south of the Long Island Expressway on the West side of Vets Hwy, Next door Storage Post Self Storage.)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Natalee Barnes 
Rating:
5.0

Continue with you’re customer service it’s working

Richard Alvarado 
Rating:
5.0

Nothing to improve! Service was very professional and detailed to the point.

Samuel Hawkins 
Rating:
5.0

Long story short- I had to rent a second truck; of which did not run properly, check engine light was on, not all the dash board equipment worked properly & the engine seemed to be struggling to get gas to it(which in turn made me use more fuel than necessary). This issue made me an hour late to the men I hired to unload & had an extra 2 hr fee per man to my bill ($400 + tax on top of what I hired for) Needless to say, it was more expensive day than I planned on. I should have taken their quote to begin with and never rented from U-Haul

Dana Pedone 
Rating:
5.0

Two! Not just one… but TWO very nice guys. :)

Michele Sivori 
Rating:
5.0

Customer did not leave a comment.

Rose Ehlers 
Rating:
4.0

Customer did not leave a comment.

Jairo Aguirre 
Rating:
5.0

Customer did not leave a comment.

PHILIPT LUCIA 
Rating:
5.0

Customer did not leave a comment.

BALKRISHNA BANIYA 
Rating:
5.0

Customer did not leave a comment.

diego calderon 
Rating:
5.0

Customer did not leave a comment.

Amanda Morreale 
Rating:
5.0

Customer did not leave a comment.

michael rust 
Rating:
5.0

Customer did not leave a comment.

Carlos Manuel Guzman 
Rating:
5.0

Customer did not leave a comment.

rosemary green 
Rating:
5.0

Customer did not leave a comment.

Philip Curnan 
Rating:
5.0

Customer did not leave a comment.

elfonda muhammad 
Rating:
5.0

Nothing it was good services

Susie Handfield 
Rating:
5.0

The U-Haul rep was very polite, knowledgeable and helped me find exactly what I was looking for. This is definitely the go-to location for me

Daniel Shaw 
Rating:
5.0

👌👌👌👌👌

MARLON CALERO 
Rating:
5.0

Great job. Professional and friendly

Subra Airala 
Rating:
5.0

Customer did not leave a comment.

joseph MOSCHERA 
Rating:
5.0

Super nice guy , had a truck ready as we needed in an emergency, definitely 5 stars

WILLIAM CURRAN 
Rating:
4.0

Customer did not leave a comment.

SCOTT LIEBETRUTH 
Rating:
5.0

Customer did not leave a comment.

Jose Cardona 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D 
Rating:
5.0

Your online check in and check out process is horrific. With all my info already on file it took 20 minutes to check in. When checking out u had to restart the process 4 or 5 times because I was getting back blank screens. Just a horrible process.

Michael Danziger 
Rating:
5.0

Everything was perfect!

Kenyon Smith 
Rating:
5.0

Customer did not leave a comment.

John Surace 
Rating:
5.0

Lou was a great help. He took the time to explain everything I needed to know.

FERNANDO BURRELLO JR 
Rating:
5.0

Customer did not leave a comment.

Harry Heredia 
Rating:
5.0

Nothing, great customer service.

Oswaldo Garcia 
Rating:
5.0

Customer did not leave a comment.

Charles galarza 
Rating:
5.0

Nothing to add - overall experience was just as I had hoped, no problems whatsoever...

Ralph Martens 
Rating:
4.0

Customer did not leave a comment.

LINDA DESALVO 
Rating:
4.0

Customer did not leave a comment.

Tara Seyfert 
Rating:
5.0

Good customer service

Clarence Scott 
Rating:
5.0

Customer did not leave a comment.

ANTHONY JOYNER 
Rating:
5.0

No problem s

PAUL HAASE 
Rating:
5.0

Friendly and fast service

Oswaldo Garcia 
Rating:
5.0

Customer did not leave a comment.

ROBERT SHEN 
Rating:
5.0

Awesome easy and affordable

David Rampersad 
Rating:
3.0

No one has gotten back to me regarding a issue i had

Julian Roland 
Rating:
5.0

Customer did not leave a comment.

Abdul Mabood 
Rating:
5.0

Great Location and a very nice person to work with. We rent trucks for work and this is the best local place to go.

Paul Gasteiger 
Rating:
5.0

Customer did not leave a comment.

STEVENC ELIAS 
Rating:
5.0

Great customer service and the vehicle was also in good shape. The only problem I encountered was I could not check the vehicle back in online. Since I returned it after hours, I was told to use the online system to electronically return the truck. When I tried to input my location, I kept getting an error message stating that my location could not be determined. My location services was turned on and I even used my girlfriends phone as well and still had the same problem. We followed the instructions to ensure our location was turned on, so there was something wrong with yout online system. Because of the above mentioned, I had to call Uhaul and do my return over the phone, which took an extra 20 minutes being on hold for most of that time waiting. Other than that, everything was great and the rates are reasonable. Thank you

PETER BERNET 
Rating:
5.0

Customer did not leave a comment.

pedro lopez 
Rating:
5.0

Customer did not leave a comment.

ANNE LUNDY 
Rating:
5.0

Customer did not leave a comment.

BRIANNA PAIGE ZELLER 
Rating:
5.0

Customer did not leave a comment.

Richard Levy 
Rating:
5.0

Todo excelente recomendado

Nayreth Ramirez 
Rating:
3.0

Booked the rental for pick up at 5-8pm & didn’t get approved until 5:46pm the process was very long & drawn out will never choose mobile pick up again. Took & hour out of my allotted time to pick up the rental.

Frantz walme 
Rating:
5.0

Customer did not leave a comment.

CHARLES FICKEN 
Rating:
4.0

Fuel level was not accurate.

JON-TODDCHRISTIA HERFURTH 
Rating:
5.0

Customer did not leave a comment.

Ana Leon 
Rating:
5.0

Customer service was excellent

Reynolds Hawkins 
Rating:
5.0

Customer did not leave a comment.

GARRY LINDOR 
Rating:
5.0

New vehicle

JOSE NIEVES 
Rating:
5.0

Customer did not leave a comment.

MICHAELANGELO COLON 
Rating:
5.0

Customer did not leave a comment.

Eugene Nerone 
Rating:
5.0

Everything was perfect!

CHRISTOPHER LAMBADIS 
Rating:
5.0

Customer did not leave a comment.

Nicole Mangano 
Rating:
3.0

The app did not work so I was unable to pick up the van after hours. I would suggest emailing or texting the customer the lock # and combination instead of using the app. Also NO support was available after hours despite calling 800 and chat was horrible.

Sarah Tolliver 
Rating:
5.0

Customer did not leave a comment.

Juan López 
Rating:
5.0

Customer did not leave a comment.

AHMAD JAN KAKAR 
Rating:
5.0

Customer did not leave a comment.

Robert Wall 
Rating:
5.0

Best rental location for U-Haul on Long Island

Robert Watson 
Rating:
5.0

Customer did not leave a comment.

Felix Montero 
Rating:
5.0

Everything was fine!

maries quinones 
Rating:
5.0

Customer did not leave a comment.

Amador Pons 
Rating:
5.0

Customer did not leave a comment.

Danielle Giannini 
Rating:
5.0

Customer did not leave a comment.

Michael Tedesco 
Rating:
3.0

Customer did not leave a comment.

Felica Beider 
Rating:
4.0

you charge me for pads that were non-existent

Kathleen Parks 
Rating:
5.0

Customer did not leave a comment.

Patricia Gonzalez 
Rating:
1.0

Customer did not leave a comment.

Alex Tiban 
Rating:
5.0

Customer did not leave a comment.

Laurence Schenker 
Rating:
5.0

Customer did not leave a comment.

Howard Hauser 
Rating:
5.0

Would be nice if there was no extra charge for the hand truck.

DENNISG COGGINS 
Rating:
5.0

I went to the Islandia location, and the guy who helped me name was Lou. Lou was very profezsional, helpful, and kind. I just want to thank him for making the rental process very easy.

stephanie Mckoy 
Rating:
5.0

Nothing. Excellent experience!

Freda Holmes 
Rating:
5.0

Customer did not leave a comment.

FRANKMICHAEL JR CERIO 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
3.0

Charged additional day when truck was there returned keys first thing in morning when location opened as I did not feel safe leaving in box. Also I did toll by mail with license but yet you also charged me for same toll.

tiffany donohue 
Rating:
5.0

Nothing. Everything was wonderful

ramona crespo 
Rating:
5.0

Customer did not leave a comment.

Kyle Konecny 
Rating:
3.0

Customer did not leave a comment.

Amador Pons 
Rating:
5.0

Customer did not leave a comment.

Steven Kraus 
Rating:
5.0

Customer did not leave a comment.

eric ruthman 
Rating:
5.0

I have to say as nerve racking as moving in general is, this location was super friendly and made us feel very comfortable. My only complaint with uhaul in general was the lack of options for the truck we needed. We had to drive 40 miles out of our way to pick up the truck. But In uhaul’s defense, I reserved the truck a day before pickup.

Lisa Brugellis 
Rating:
5.0

Very helpful and courteous.

Steven Greco 
Rating:
5.0

Customer did not leave a comment.

Asif Sheikh 
Rating:
5.0

give it to me for free

Robert Krolick 
Rating:
5.0

They should check the fuel level on level ground to be accurate

brian neville 
Rating:
5.0

Customer did not leave a comment.

ben diallo 
Rating:
4.0

Customer did not leave a comment.

MINH NGO 
Rating:
5.0

Customer did not leave a comment.

john read 
Rating:
5.0

First time at this location Lou introduced himself I told him I was moving big furniture from one building to another he help get what I need. I was in and out. Thanks Lou

Mohammed Siagha 
Rating:
5.0

Customer did not leave a comment.

John Deblasio 
Rating:
3.0

Ashtray was filled with ashes and cab smelled of cigarette smoke

Edward Koppelmann 
No reviews have been submitted for this location.

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