Customer Reviews for Boxes For Moving & Storage
(U-Haul Neighborhood Dealer)

173 reviews

995 Detroit Av Unit A   Concord, CA 94518

(925) 356-0266

Office Hours

  • Mon-Sat: 10 am–4:30 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/7/2024: Closed
  • 4/14/2024: Closed

Services at this Location:

Contact Us

(925) 356-0266

995 Detroit Av Unit A
Concord, CA 94518

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4:30 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 4/7/2024: Closed
  • 4/14/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was very easy. I could not have expected more.

Daniel Wake 
Rating:
5.0

Quick and easy with plenty of choices for available vehicles. Easiest rental experience I've ever had with a truck.

Eileen Salinas 
Rating:
1.0

Customer did not leave a comment.

Daniel Gonzalez 
Rating:
5.0

Good service

Jesus Meza Gallo 
Rating:
3.0

Very dusty exterior, but ok inside. Apparently counting on last user to clean it, that’s not very practical. Uploading photos took a long time.

YIN TAN 
Rating:
5.0

This is one of the best experiences I’ve ever had with U-Haul!

Michelle Baughman 
Rating:
5.0

Customer did not leave a comment.

Jenny Gonzales 
Rating:
3.0

Customer did not leave a comment.

SHAHAB ALIZADEH 
Rating:
5.0

Best location I’ve been! John was great and so helpful. When I move or friends I know moving we will be coming here

jade fisher 
Rating:
5.0

Very good service . no hidden charges, service was fast, and they will not keep you waiting too long to process your reservation and give you your keys. I definitely recommend friends and neighbors to use this great service.

Toufik Boukhelkhal 
Rating:
5.0

My favorite place to rent uHauls. Great service

Mark Wade 
Rating:
5.0

Customer did not leave a comment.

Denis Sborets 
Rating:
5.0

Customer did not leave a comment.

Andrew Simkin 
Rating:
3.0

The employee there made the process so easy. He had a great attitude and was super helpful.

Deanne Vankirk 
Rating:
5.0

Customer did not leave a comment.

Liza Schultz 
Rating:
5.0

Great service.

Richard Steffen 
Rating:
5.0

Very nice person that helped me. Thank you very much.

Jay Gershon 
Rating:
5.0

Customer did not leave a comment.

Matt Foley 
Rating:
5.0

Customer did not leave a comment.

Leonardo Portales 
Rating:
1.0

We returned the truck that night. The next morning I had two missed calls, informing me that the truck was not returned and I could not find it. I didn’t call them and spoke to the manager and he informed me that the truck was not where we put it the keys were not there And that I needed to file a police report explaining what happened. I told that manager that we left the vehicle in front of the building and the keys were in the dropbox. He implied that I was lying and that he has been dealing with stuff like this in the past . I find it very insulting his statement especially when he told me to make a police report and reported truck stolen. Later on, I called the district manager at a different location and he did inform me that the truck was found and that it was all taken care of . This was a horrible experience.

Gregory Arteche 
Rating:
1.0

Spring on van door broken. Wasted 5 hours waiting for roadside service to show up and ultimately not fully fix the door.

Savannah Decarlo 
Rating:
5.0

very clean, and very profesional.

Fermin Roberto Arias-Ordenes 
Rating:
5.0

Customer did not leave a comment.

Gregory Jecker 
Rating:
5.0

The person managing this location was amazing. We had an amazing experience.

Craig Low 
Rating:
5.0

Customer did not leave a comment.

Uzair Malik 
Rating:
5.0

Excellent communication and service. Will use this location from now on for our rentals

Andre Dizon 
Rating:
5.0

Everything was great.

JOSE ESPINOZA PORTILLO 
Rating:
5.0

Customer did not leave a comment.

Saleem Musazay 
Rating:
5.0

Customer did not leave a comment.

jennifer frantz 
Rating:
5.0

Customer did not leave a comment.

Lashanda Scott 
Rating:
5.0

Excellent customer service

Noorahmad Habibi 
Rating:
1.0

This place is a mess!

HENRY CHARLES MCMILLIN 
Rating:
5.0

Customer did not leave a comment.

Kurt scheuerman 
Rating:
5.0

Customer did not leave a comment.

Neil Wanamaker 
Rating:
5.0

I had a wonderful experience renting the equipment. Customer service was excellent!

Zaeen Khan 
Rating:
5.0

Nothing, it was great!

Jorge Nunez-Juarez 
Rating:
5.0

Great customer service! Will return!

Jeff Taboloff 
Rating:
5.0

My go to location, great service!

Mark Wade 
Rating:
5.0

Customer did not leave a comment.

Patricia Salsman 
Rating:
5.0

Customer did not leave a comment.

Kyryl Ievsieiev 
Rating:
5.0

Customer did not leave a comment.

Carol Jones 
Rating:
5.0

It was a very pleasant and professional service

GREGORY JECKER 
Rating:
4.0

Customer did not leave a comment.

Cardi Prinzi 
Rating:
5.0

Employees provided great customer service, efficient with the rental process and were very knowledgeable. Best U-Haul experience thus far. Keep up the good work!!

Dana Pique 
Rating:
5.0

Best Customer Service I’ve had in years

Rodrigo Sicilia 
Rating:
5.0

Customer did not leave a comment.

Marcos Trujillo 
Rating:
5.0

Josh was amazing!!! He is the best for the job and an asset to the uhaul company.

Sami Jackaron 
Rating:
5.0

Customer did not leave a comment.

vasili dzerhachou 
Rating:
5.0

Customer did not leave a comment.

Lamar Johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Byers 
Rating:
4.0

Customer did not leave a comment.

Robert Barber 
Rating:
1.0

I reserved 2 trucks. A 26ft and 20ft long truck with 2 hand-trucks and a wheeled furniture mover as confirmed online and reconfirmed by phone to move my family. We needed them for a Saturday-Sunday move, so everything was scheduled for a 3pm pick-up. We arrived about 2:45pm the. I was shocked to hear when picking up Friday, that the hand-trucks were on a first come, first served basis and there were none left. Then when we started the trucks, both had check engine lights come on. Concerned, I went back to advise the desk person. He stated that they are serviced all the time and are fine. "The mechanic just doesn't know how to reset the check engine light, I was told. With no other options, we left. It became apparent right away that both trucks lagged on shifting even when empty. The 20ft truck also appeared to need brake work. I've driven box trucks a number of times, so aware it takes longer to stop a big truck. I had to drive really slow and stop really early after having to lock up the breaks and partially ending up in the middle of the intersection on a red light and the truck was empty. I have moved with U-Haul equipment several times prior, but this wasn't a good experience or what I expected from U-Haul. 1-Star rating out of 5.

Sheryl Haines 
Rating:
5.0

Customer did not leave a comment.

Pawel Kalinowski 
Rating:
3.0

I found the app to pick up the truck difficult

Douglas Brown 
Rating:
5.0

Your customer service is great! Keep it up

Williams Ejuwa 
Rating:
5.0

Josh was also very friendly and helpful! Overall, a great experience from both locations!

Wade Coleman 
Rating:
5.0

Customer did not leave a comment.

Jesus Jimenez 
Rating:
5.0

The service was great

TATIANA KOTCHNEVA 
Rating:
1.0

The cab was not clean but worse, I was told the gas was at 3/8 but barely at 1/8 dropping to E after 7 miles. I told the person at the desk about the gas gauge being below what the contract said and he said he would fix it. He didn’t. I am sure that I will get charged for returning it at the exact amount it was filled to. I took a lot of pictures to prove what happened. Still, it is a hassle.

Holly Schroth 
Rating:
5.0

we had to request multiple extensions on our u-haul and we had nothing but extraordinary customer service and complete understanding. we thank you so much!!!

alabama jepson 
Rating:
4.0

Customer did not leave a comment.

Hector Quintanilla 
Rating:
2.0

Rep was unhelpful. Van was supposed to be filled at half tank when I picked it up. The van was basically completely out of gas instead. When I told the rep about the van having nearly no gas he said I could fill it up at the nearest gas station. When I asked what I should do if I run out of gas on the way there, he responded (without taking his eyes off his phone) just call someone to help you push it. He really didn’t seem to care about the customer experience. I asked if he had a gas can or something and he seemed shocked that I would even dare to ask that question. Van was fine after filling it up down the street but wouldn’t recommend this location for pickup.

Alexander Riiska 
Rating:
3.0

Customer did not leave a comment.

Kathryn Fabiani 
Rating:
5.0

Customer did not leave a comment.

Jhovanna Ortega 
Rating:
5.0

Customer did not leave a comment.

Samuel Mendes 
Rating:
5.0

Customer did not leave a comment.

Deborah Brady 
Rating:
5.0

Onsite service was great. Website had challenges that day, in that I didn't get a confirmation after booking so I accidentally booked twice.

THOMAS MCKEVITT 
Rating:
5.0

Loved it!

Priya Vallabh 
Rating:
5.0

Good trucks

Nelson Rodriguez Aragon 
Rating:
5.0

Customer did not leave a comment.

Patrick Shannon 
Rating:
5.0

The owner of this company is very very nice he made sure we had everything I was in and out less than 15 min customer service is everything here we will be coming back

Anesia Patrice Godfrey 
Rating:
5.0

Customer did not leave a comment.

Matty Varban 
Rating:
3.0

Besides the finding tampered electrical elements and speakers that were disconnected from the safety system; the man who worked with me was a five star employee. I had my phone break the day after picking up the uhaul effecting my ability to communicate effectively. This man was completely patient and understanding with extending the rental.. multiple times. I cleaned and returned the uhaul van later than expected but a happy customer. Store was a box supply store on Detroit Ave in Concord ca.

Shawna Concannon  
Rating:
1.0

I was over charged, attendant was very condescending and rude

Jeff Higday 
Rating:
5.0

Excellent customer Serivice at this location. Great selections of boxes and packing materials. Truck was clean and well maintained. Customer service here was the best I have ever experinced at a U-Haul :)

Aaron Smith 
Rating:
5.0

I needed a truck and furniture dolly because I was moving. I was familiar with location because they are just down the street from Costco Concord. The customer service is fantastic, the vehicle was ready and again it was easy to complete my transaction which took away a lot of my stress and allowed me to get the job done. They also have all the moving supplies you could ever need. Great location. I will be returning!

Herman Bell 
Rating:
5.0

Easy pickup and drop off. Friendly service.

Mike Murphy 
Rating:
5.0

Customer did not leave a comment.

Caterina Walton 
Rating:
5.0

Customer did not leave a comment.

ALISHA HAYES 
Rating:
5.0

Customer did not leave a comment.

Edward Tamura 
Rating:
5.0

Customer did not leave a comment.

Paul Bushard 
Rating:
5.0

THe gentleman who helped me was knowledgeable, efficient, polite and most helpful.

ron rubenstein 
Rating:
5.0

An excellent rental experience. The representative was very helpful and pleasant.

Thomas Clancy 
Rating:
5.0

Customer did not leave a comment.

Erik Lehto 
Rating:
5.0

Customer did not leave a comment.

Stanley David 
Rating:
5.0

Customer did not leave a comment.

Jenice Ballou 
Rating:
5.0

U-Haul server seemed to require quite a lot of time to verify my order, that should be looked into.

Randall Gray 
Rating:
4.0

Customer did not leave a comment.

Karl Ederle 
Rating:
4.0

Customer did not leave a comment.

Semyon Milbert 
Rating:
5.0

Customer did not leave a comment.

karen arugynov 
Rating:
3.0

The lock code that was given was wrong, so the lock could not be opened and I couldn’t rent the van. Customer service was assisting. The lock boxes were too high to work with. It was very difficult to see the lock codes. Very unpleasant experience.

Ml Northrup 
Rating:
5.0

Customer did not leave a comment.

ANTHONY ENSAH 
Rating:
5.0

Customer did not leave a comment.

Wayne Perron 
Rating:
3.0

Closed, I used the drop box

Jerald Flowers 
Rating:
5.0

Easy quick pick up, drop off great. Would definitely rent again!

Ric Jude Francis Palomar 
Rating:
4.0

Customer did not leave a comment.

Neil Wanamaker 
Rating:
5.0

Customer did not leave a comment.

Roman Chekashov 
Rating:
5.0

Give Josh a raise...he deserves it, a great representative. Thank you !

Linda Hope 
Rating:
5.0

You need to walk your customer in the vehicle and show everything thanks 😃😃😃😃

JOEL ARANAS 
Rating:
4.0

Customer did not leave a comment.

Samuel Freccero 
No reviews have been submitted for this location.

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