Comentarios del cliente para Box It Plus

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Box It Plus

Grado total:

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Michael Z. en

Grado:

El cliente no dejó un comentario.

KEITH F. en

Grado:

The vehicle i received was new and we'll maintained, but a bit dirty outside and the windshield was covered in bug goo as if it had been driven rapidly through a swarm of locusts. It didn't really matter to me, but you asked so I said no. The reason I would not recommend this particular location is the fact that when I arrived both the front and back doors of the office building were locked. A code was required to unlock the doors, but uhaul never advised me the doors would be locked, nor did they provide me the code required. I had to phone the office to come downstairs and let me in. The gentleman that assisted me was very nice and personable, but I feel the check out and check back in process could be more efficient. To complicate matters, after I reserved a van on uhauls website, I was sent an email from uhaul directing me to a different address. The person at the address in the email confirmation had no record my reservation. While at that different address -- waiting more than 10 minutes for someone in uhauls customer "service" to pick up the phone -- I was sent a text advising me to go to a completely different uhaul office to pick up the van. When someone in uhauls customer (dis)service finally answered my call after more than 15 minutes of waiting, I explained my frustration with being told to go to one address, then being told to go to a completely different facility 15 minutes later. I asked for a concession on the rental charge for all the hassle of being sent on a wild goose chase, and was told that she couldn't do that. I asked to speak to the rep's supervisor and was told that "there is no supervisor working today."

Anthony H. en

Grado:

El cliente no dejó un comentario.

Christina F. en

Grado:

My experience at Box it Up was wonderful! I would definitely use the business again in the future!

BRADLEY B. en

Grado:

Keep doing what you're doing! Was the most fun I've had renting a uhaul! Thank you both!!

Claire L. en

Grado:

At this locatin don’t change a thing. This man should be paid millions of dollars a year, he’s so good.

Robert B. en

Grado:

El cliente no dejó un comentario.

robert S. en

Grado:

The person at the rental location was extremely helpful and went out of his way to help me. However, the Uhaul website was difficult to use and created multiple problems. The worst problem was I was told that I would get e free month rental in Poway and that did not happen.

CHLOE H. en

Grado:

Richard was very professional and pleasant to work with.

BRIAN H. en

Grado:

Great experience! The dealer strongly recommend that I buy the insurance. Ended up that I had the sun in my eyes and clipped another car. I returned to the u-haul lot and told of my adventures. U-haul said I had no worries that everything would be taken care of!

Eric G. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

El cliente no dejó un comentario.

Fangqing L. en

Grado:

El cliente no dejó un comentario.

Allan S. en

Grado:

Have the truck I rented a week before I came to pick it up. I waited for 1and1/2 hours to get the only truck available. The owner took off for a couple of days and left a nice guy to run the store that did his best. This owner should have his U Haul agreement cancelled. He could care less after the employee finally got hold of him. I had 4 people waiting to get to work. Probably the worst service I've ever had.

Dashiell T. en

Grado:

Rich is the man! Amazing customer service.

David C. en

Grado:

Take info and credit card over phone if someone else is picking up truck for the card holder.showing I.D. is fine but if someone else is paying for it the driver should be able to show drivers license and be good .as long as credit card is all approved and card holder gives the drivers name that would be picking up truck.thanks

Adrian W. en

Grado:

El cliente no dejó un comentario.

Sergio R. en

Grado:

Smal place. The best experience I ever had with U-Haul. This place deserves 7 stars. The owner.. 10... Great..

carrie R. en

Grado:

Needs a outside key box for drop off.