Customer Reviews for Box Drop Mattress
(U-Haul Neighborhood Dealer)

44 reviews

12213 University Ave Ste 14   Lubbock, TX 79423

(806) 853-9410

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 12 pm–3 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(806) 853-9410

12213 University Ave Ste 14
Lubbock, TX 79423

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 12 pm–3 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and kind service!! Made the process easy.

Mitchell Vaught 
Rating:
5.0

I’ve been using U-Haul for years, and this was my first time at this location. I’m so sad that I haven’t been coming here all along. I will not use anyone else in Lubbock. They were extremely professional and kind. The place is in a great location. Very clean and organized. I was really impressed! Thank you!!

Patricia Dellinger 
Rating:
1.0

Not a good experience at this location! Go to the one on 19th! Way better customer service and they answer the phone! I was charged over $300 for a couple runs. Part of it was a deposit of $250. The kid said I would get it back(the $250) but I have not. Everytime I call, no answer! I’m going thru uhaul customer service now bc obviously this location doesn’t care about customers! It’s a mattress place too so I wouldn’t recommend purchasing there bc can see it being a bad transaction! The lady had different answers when I returned. The kid said I’d pay about $50 if I stayed at no more than 50 miles. The mileage he said was 69 cents per mile. When I returned the truck the mileage was 89 cents per mile and I was being charged $78. She proceeded to tell me she looked up previous uhaul experiences and they charged me the same. That was a bold faced lie bc I have all my transactions with uhaul. DO NOT GO TO THIS LOCATION! U have so many options in Lubbock!

ALICIA OLLIVARES 
Rating:
5.0

The guys were the best guys I have ever rented from they were fast and very friendly both picking up and dropping off. I will be using this location next time for sure

Daniel Garcia 
Rating:
5.0

depending in the time of day; U-Haul can get busy; customers have to be patient. booking on line and calling a few days ahead of your p/u to confirm your truck, trailer, AT, etc., is always helpful.

Alfred Limary 
Rating:
5.0

Customer did not leave a comment.

LINDALEE GILMORE 
Rating:
5.0

Customer did not leave a comment.

Drindis Rodriguez 
Rating:
2.0

I was very frustrated that the gas tank was literally empty, and the owners told me, "The first thing you need to do is go to the gas station down the road on the right because it is on fumes." The gas light was on and if there had not been a gas station right down the road, then I am sure I would've run out of gas. They should have taken precautionary measures and at least filed it up some. After moving what I needed to move, and on my way back, I went to the truck, and it wouldn't start. I had to call for roadside assistance, and the mechanic showed up very promptly and was beyond helpful! I had to set the battery, and I was back on the road quickly! When I came back, the gentleman was a little rude to me, as if it was my fault we had to call for roadside assistance when I was talking about it in front of everyone, but he never got up to assist me; I waited for the lady to come out and she helped me.

Kameron Rinehart 
Rating:
5.0

Customer did not leave a comment.

RUBEN PEREZ  
Rating:
5.0

Customer did not leave a comment.

Julie Russell 
Rating:
5.0

Customer did not leave a comment.

April Oglesby 
Rating:
4.0

Customer did not leave a comment.

LaKeisha Bailey 
Rating:
5.0

Customer did not leave a comment.

Peter Klundt 
Rating:
5.0

Customer did not leave a comment.

Mitch Brown 
Rating:
4.0

Friendly service and a good price.

Ricky Moyers 
Rating:
4.0

Customer did not leave a comment.

Lonny Moore 
Rating:
4.0

Add a U-HAUL SIGN in the front to alert customers that this is the “U-HAUL” place and with the address 12213 S University PLUS a SIGN with arrow and words, “Drive to the back” so will will then SEE their current sign “Deliver Equipment Here & Wait” PLUS ADD STE 100, UHAUL. We almost missed them as they were heading out early but thank God we didn’t! They were very friendly & efficient!

penny kelso 
Rating:
5.0

Customer did not leave a comment.

Tyler Klein 
Rating:
5.0

Customer did not leave a comment.

michael barton 
Rating:
5.0

Customer did not leave a comment.

Larry Rumrill 
Rating:
5.0

Amazing people to work with! Very helpful and thoughtful 😊

Patti Emmerling 
Rating:
5.0

Very easy

GARY CARROLA 
Rating:
5.0

Customer did not leave a comment.

Mercedes Martinez 
Rating:
5.0

Customer did not leave a comment.

JUDI BRANDT 
Rating:
5.0

Customer did not leave a comment.

Patti Emmerling 
Rating:
5.0

Customer did not leave a comment.

TJ MAYO 
Rating:
5.0

Very helpful!

Jeri Strong 
Rating:
5.0

Din and Becky were awesome! Service was second to none!

Steven Taylor 
Rating:
5.0

Friendly, professional and helpful. They made sure I had everything I needed. Can't thank them enough.

Sandra Kaniki 
Rating:
4.0

Customer did not leave a comment.

Troy Clebs 
Rating:
5.0

The staff were helpful and very friendly. We appreciated their help wheb taking our car off the trailer. The location was very close to where we live, and also there was enough parking space.

Maria Nolasco 
Rating:
5.0

Customer did not leave a comment.

Conrad Miller 
Rating:
5.0

Customer did not leave a comment.

Luan Bui 
Rating:
1.0

Drop off location was changed with little detail, other than link to online checkout. Which incidentally costs $20 for a convience fee. This location was not open. Had a note on the door to call for appointment. Called numerous numbers with no "human" to answer any of the calls(still waiting). Uhaul's product is great. Their customer service SUCKS!

Sandra Terveer 
Rating:
5.0

Customer did not leave a comment.

Jerod Slay 
Rating:
5.0

Customer did not leave a comment.

Gail Vaughn 
Rating:
5.0

Customer did not leave a comment.

Stewart MacDonell 
Rating:
4.0

Customer did not leave a comment.

Keith White 
Rating:
5.0

Easy and fast pickup with no hassle

Sean Krahmer 
Rating:
5.0

Customer did not leave a comment.

Paulo Farinas 
Rating:
5.0

Customer did not leave a comment.

Jaime Diaz 
Rating:
5.0

Customer did not leave a comment.

Gary Conway 
Rating:
4.0

Customer did not leave a comment.

Austin Layton 
Rating:
2.0

The tires had a lot of life left. But they desperately need balancing. My truck was shaking the whole trip.

James DeLeeuw 
No reviews have been submitted for this location.

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