Comentarios de los clientes para Bow Tie Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Bow Tie Self Storage

Clasificación general:

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bridgette H.
Clasificación:

I parked my car inside the gate. The lady at the desk never said do not park inside the gate. So on my return I had to call the office to get a temp passcode to get inside the gate. Very un professional. Still waiting over 40 mins. Driver pulls up trying to get into their storage, I was able to get into the GATE TO PICK UP MY CAR. UPON MAKING RESERVATIONS ASK IF I NEED A DOLLIE. This rental company has no dollies. So saddddddd.

LOUIS B.
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office was difficult to find

sara S.
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Make sure that the trucks are clean when you rent them out and DONT BILL PEOPLE FOR THINGS THEY DIDNT DIRTY.

TIMOTHY B.
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El cliente no dejó un comentario.

Darrell K.
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El cliente no dejó un comentario.

Daynel A.
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El cliente no dejó un comentario.

Lyndsey B.
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My experience with U-Haul at Bow tie Storage was garbage. First, my estimate originally was $45 and then my final estimate a few days prior was $75, which was a bit misleading in my opinion. Then, I signed up for mobile pickup, but when I went to get the truck, there wasn't a key anywhere for me to get. When I went inside, the person told me they had no record it was a Mobile Pickup, even though I had proof on my phone it was supposed to be. Then the desk person was unfriendly and had the hurry of a sloth. He had to take my credit card, even though I had entered it in the app ALREADY and needed my drivers license even though I had already submitted pictures in the app. Then, when he gave me my receipt, I noticed there were no furniture pads, which I had reserved for the day. He told me they didn't have any....to which I replied, then why could I reserve them. He told me U-Haul doesn't know the individual inventory of different locations and I could go to a different one (which I didn't have time to do after dealing with the sloth desk person). It was frustrating to me that when they saw my reservation originally for the furniture pads, they didn't contact me to let me know they didn't have them. So, in summary, U-Haul at Bow tie storage somehow managed to make a stressful move more stressful.

Cheryl A.
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El cliente no dejó un comentario.

ALAN J.
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El cliente no dejó un comentario.

MICHAEL D.
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Dropped the truck early and dropped the key in the drop box.

JACQUELYN H.
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El cliente no dejó un comentario.

TODD Z.
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El cliente no dejó un comentario.

Francisco P.
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Very friendly front desk lady

JASON D.
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I dropped off the truck after business hours.

Steven K.
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El cliente no dejó un comentario.

Gregory S.
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El cliente no dejó un comentario.

Kenneth B.
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El cliente no dejó un comentario.

Kimberly B.
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El cliente no dejó un comentario.

Adam C.
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Bow Tie Self Storage was no help at. They had no information about the Uhaul procedure. When I called them for clarification on how to pick up my truck they told me they could not help me. Luckily, the Uhaul online pickup was extremely easy to do. I just didn't know at first that picking up my truck was completely independent from the self storage facility. Moving day is always stressful. So when I called and they said they could not help and left me with no guidance, I was very stressed. All I needed was direction to pick the truck completely on my phone and I would have been set.

Madelyn W.
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Staff was very friendly and helpful!

Jacque F.
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El cliente no dejó un comentario.

Ellen B.
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El cliente no dejó un comentario.

connie R.
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El cliente no dejó un comentario.

gay J.
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El cliente no dejó un comentario.

Bob M.
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Check out process was slow even though I had previously filled out everything in the online sign up process

Alexander J.
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I don't like your online process.

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