Customer Reviews for Boulevard Bp
(U-Haul Neighborhood Dealer)

Rating:

2.0

The location is filthy dirty and not well maintained. The moving equipment that we ordered was not available on-site and were still charged for it.

Rating:

1.0

It took 2 hours to pickup the truck! I arrived at noon, as I was told, but didn't have the truck until 2 pm! The employee seemed uninformed. When neither my phone nor my friend's allowed us to access and upload my driver's license, she had no suggestions about how to proceed (except to ask a stranger to do it for me if that customer's phone happened to work as ours did not). The employee told us, several times that the recommended procedure "worked for everyone". When my friend told her that repeating that phrase implied that we were not people, since it didn't work for us, she did stop using that phrase. She did not suggest we try downloading the uhaul app to upload the license. She could not tell me where the closest wifi was available so my phone without a data plan could upload the photo. It was very frustrating, in part because she was the only person working, so every time someone wanted to buy a lottery ticket or a pack of chips or cigarettes, I had to wait again. Also the lock on the back of the truck was very stiff, so it took me several minutes of resetting the combination, jiggling the lock, and swearing to get it off. She did not explain that I had to return the truck by 1:30 on the return date to avoid an additional fee. She did not mention that the phone number she told me to call to find out where to return the truck would not be answered after 7 pm, and was not a Delaware area number, so I had to talk to someone else. She did not mention that if I did not scrub down the cab of the truck I would be charged a $25 cleaning fee, even though I swept out both the back and front of the truck. Since I was there for so long, she had time to tell me. She did email the contract, which I could not view without a data plan.

Rating:

5.0

Everything was great

Rating:

2.0

Improve service delivery so the check in time is more efficient.

Rating:

1.0

The employee did nothing ask me to take pictures of gas and miles. This person then over charged me for the cleaning but never check the vehicle before renting. They need more training at that location.

Rating:

4.0

Young lady who assisted with checkout was very friendly and helpful

Rating:

5.0

NOTHING AT ALL EVERYTHING WAS PERFECT EVEN THE SALES PERSON

Rating:

1.0

The truck was given to me with the gas tank on Empty. Even though I returned the truck with more gas than was in it when I received it, I was still charged a fuel charge.

Rating:

2.0

The truck should have been clean. It wasn't. I asked for a dolly. None were available. The gas level was inaccurate. There should have been someone available to show how to remove the lock on the back of the truck or demonstrated accurately. The return was easy.

Rating:

5.0

Lately I've been running two or three times a month with no problems

Rating:

1.0

The location was not cleaned from the snow and the trucks was covered with snow and they told me if I want it I have to scrap out the snow my self even they don’t provide scrapper and the truck inside was filthy and dirty but I had no choice but to take it as my ride left already and I have to take it to pick my stuff never ever again this location and never non u haul location

Rating:

1.0

Fuel tank was on E when I picked it up. Truck would seize when downshifting gears.

Rating:

2.0

It’s an inconvenience checking the truck back in, the app doesn’t work at times and the representatives at the location threaten to charge another day if it isn’t completed.

Rating:

5.0

Have more reps on hand to answer and process a customer complaints

Rating:

5.0

Great job! Wonderful customer service!

Rating:

1.0

This location does fraudulent transactions and add on charges. I read the reviews, was warned against using them and deliberately placed my reservation with Brian at the 2909 Lancaster Ave Wilmington DE location only to have it transferred to this fraudster the day of pick up. I only found out about this transfer when I called Brian that morning to ensure the truck would be ready and told they did not have a truck and the reservation had been transferred to the 400 MLK location. I was very unhappy about this change and the lack of notification until the last moment leaving me with no choice but to deal with these apparent scammers. After initially denying she had a truck available despite the "Traffic" representative insisting she did, "Appy", the woman who represents this location finally relented and agreed there was a truck available. On the phone and upon arrival, she glossed over any of my questions, especially regarding charges telling me "everything will be in your receipt". After specifically being told that I did not want the insurance (Safe Move) and asking about charges for fuel she responded they are a gas station so no need to worry about the gas, and she then charged me for the insurance and instead of their $3.19/gal. pump price, charged me $4.75/gal. "per the contract". She was unable/unwilling to print out the contract before hand (it will be in your email) or the receipt, I had to enlarge a screenshot of it from the app to see what she had done. This reflects badly on UHaul and I made that clear when I made a formal complaint with MaryEllen at the 800 468-4285 customer care line. It appears there are multiple business of (legit and semi-legit) being run from this gas station/ghetto bodega and renting UHaul trucks seems to be an after thought and an opportunity to scam those who rent from them for extra fees and charges with little if any need to provide servicing or attention. Based on my experience and other online reviews, I hope that UHaul would up their standards and delete this location if only to protect its reputation. Meanwhile, to its credit, UHaul (MaryEllen) has refunded me the insurance charge and I am hoping they will do the right thing and adjust the cost of the fuel. I sincerely hope my feedback has some impact.

Rating:

1.0

I couldn’t get my reserved vehicle until two hours after the scheduled time because there was only one person there who didn’t know what to do with uhaul rentals. The person who usually handles them slept in so we all stood around waiting on her. The vehicle was horribly dirty inside and out, clearly had not been cleaned or checked since the last reservation. I had to dispute a cleaning charge because of this.

Rating:

3.0

Open the store at the advertised time

Rating:

5.0

The Agent was very pleasant

Rating:

2.0

My reservation was pushed 4 hours. The staff also wasn’t able to answer some of my questions. Like how much the rental would be. I also was scared this would be some sort of scam… like they’d claim I’d damaged it. I could do the check out process through the link.

Rating:

3.0

This location is the local BP gas station. Unfortunately, the gas station is located in the City near the train station/railroad tracks. It is not a bad location, but it isn’t good either. It is, however, conveniently located and normally has various sizes of UHaul trucks available.

Rating:

1.0

I would like a refund the woman told me it was $60 and she charged me $160…

Rating:

1.0

Need more help, Representative was not friendly at all. Very rude. We had reserved a time for 9:30am and arrived before 9:30 am but did not walk out until almost 10:30. Completely unacceptable.

Rating:

1.0

I put the gas back where it was supposed to be and they charged me $15

Rating:

4.0

Dont park equipment in tight spaces

Rating:

1.0

facility is a pit. seedy and dirty. van was not clean and gas was on empty all of which could have been looked past had my reservations not been (almost) comically botched. I had reserved 2 vans at a different location... Gov Printz Blvd-- precisely to avoid Blvd BP. Upon arriving at Gov Printz, the app told me I was in the wrong location and sent me to Blvd BP (I might have confirmed that with someone at the counter but no one was there). At Blvd BP they had only one of my reservations saying the other was back at Gov. Printz. Wary, I called Gov Printz to make sure the vehicle and reservation were there. I was left on hold for more than an hour when I finally decided to drive out to Gov Printz (I spoke to Russel on the national switchboard while on hold --who assured me the van was there). It wasn't. VERY FRUSTRATING!!!

Rating:

4.0

Reduce the process its too long to hire a van and place be honest write all hidden costs and get some one to asist new hires. The whole process was unbearable. Not good for recommendations.

Rating:

1.0

Customer service was a mess

Rating:

2.0

Filthy van, check engine light on, out of alignment. Poor customer service on return, charged for fuel when it was left with more than at pick up.

Rating:

4.0

Have the system working properly

Rating:

1.0

I went 4.5 miles and was charged for 3 gallons of gas???? Please have corrected

Rating:

3.0

The lady at the counter was so helpful and a problem solver, but one of the customers messed up the registration and backed things up for everyone. Maybe consider two people when rentals are in high demand.

Rating:

4.0

After checking in online. I had to Then call customer service to pick up vehicle ie to get the contract that provided the key/truck number.

Rating:

4.0

I ordered a dolly. No dolly. No biggie. Just a back ache.

Rating:

1.0

The was is rude. Communication is very poor. It took this location 2 days to check my rental back in even though they already had the truck back in their possession

Rating:

1.0

After booking my truck on line on July 2nd, 2023. After getting to the location. It was a nightmare. Ended up waiting for the keys for almost an half hour.. Because of a email issue!

Rating:

1.0

Location and ac’d vehicles.

Rating:

2.0

No air conditioning the truck sounded like it was going to breakdown tail lights didn't work And they didn't have straps for my stuff luckily nothing fell. .it jus wasn't a good experience. .but at the end of the day it served its purpose so im happy for that. .

Rating:

1.0

There is always an issue with our bookings at this location. My original reservation was switched here. Upon arrival I could not check in online, called support who assisted and confirmed my reservetion. The agent at the location could not find my reservation, did not know how to check me out, claimed there was no key for the vehicle so I had the support assist with not voiding the resevation as it was 15 mins passed my pick up time. Also the tank was empty, my reservetion was 6.4 miles and the gas light was on immediately after pick up. Terrible customer service!

Rating:

5.0

Ir con un poco de paciencia

Rating:

3.0

It was a BP gas station and 3 of the pumps were out of service. The place was run down, but the person behind the counter was very helpful and friendly which made up for the other pitfalls.

Rating:

1.0

I commented above. Uhaul should be better coordinated with rental/ return.

Rating:

3.0

N/a

Rating:

1.0

It felt unsafe, there was no instruction—just a key drop off at the counter. My worst UHaul experience.

Rating:

5.0

STOP OVER CHARGING PEOPLE,I PAID EVERYTHING AND NOW YOU ARE STILL TRYING TO GET MORE MONEY,I WILL BE CALLING MY BANK ABOUT THIS

Rating:

5.0

Nothing. Everything was amazing.

Rating:

1.0

I’m always being charged extra despite bringing truck back on time with proper mileage and gas.

Rating:

1.0

Allow stores to rent your trucks out thru people who understand how to talk to and treat customers. Should I ever need to rent from UHaul again I will NEVER USE THIS LOCATION the counter man has a VERY bad attitude and needs to learn to speak better English before talking in a disrespectful tone to a customer.I rent from uhaul before just not from this place I only went to this one because it was close to the pickup thank you for sending me the survey I also will let any and everyone I know not to use this place at the BP gas station on MLK Blvd in Wilmington, De

Rating:

1.0

The location was dirty and people hanging around the store. People begging for money and generally felt very unsafe while I was trying to pick up and drop off the rental. The mobile pick up option is very confusing and tough to work through. Did not like there was no clear communication about the change in pickup location.

Rating:

1.0

Filthy van. Gas on empty and the location in a gas station! Rude attendant who was only interested in servicing the customers of the gas station and kept telling me to move aside so he could keep his pumps working. It took more than an hour for me to check out and get photos to challenge the condition of the van. Also took more than 45minutes to check-in with the result that that ticket had to stay open because of the fuel dispute. None of this would have happened if the dealer had feuled the van to the correct level after the last customer was charged for leaving the tank empty. THAT MUST BE THE ONGOING SCAM TO GET PAID MULTIPLE TIMES FOR THE SAME EMPTY VEHICLE. This is a very sleazy location that does not represent uhaul well. In fact, this may have made me a Penske customer!

Rating:

1.0

You’re store let someone steal my identity by not verifying the person properly, the person couldn’t have had their ID checked because they signed MY name. The customer service representative said that the person’s name was Juan. THAT’S NOT MY NAME! What y’all can do better is properly VERIFY people!!!!!

Rating:

5.0

24-hour key drop-off is very convenient.

Rating:

3.0

A homeless person’s belongings were in the back when I was given the truck. The interior of the truck,floor was filthy.

Rating:

4.0

Check the truck and very that it has the correct amount of gas that it says that it as, and verify that it has been cleaned, other then that the customer service was excellent

Rating:

3.0

This location was very reputable about a year ago. Recently, I've noticed there is no one on-site to take responsibility for problems. No owner, manager, no one to fix a problem. On a few occasions, I've found an overcharge for gas mostly. I failed to take a picture of the mileage or gas gauge. On this last trip, I took a picture. I was mindful of estimating a 15 miles gate to gate trip at most. I traveled 7 miles. That's not where they got me. I put a few dollars in the tank to bring it to more than what was in there when I took the truck out. I also took a picture of the gas & mileage. I noticed on my receipt, I was overcharged $47.40 for gas and $30.00 to pump the gas a total of $77.50. I called U-Haul corporate and sent them the conflicting information and they agreed I was ripped off. (not their words). She refunded the overcharge but I was charged an overdraft fee for other charges that were assisted. The owner had no phone# on file. (Strange) I sent an email with my phone# to discuss a plan to reimburse me for funds lost because of the error made by his establishment. He never responded. I went to the store. The sole employee (abt 22 y/o) said he can't get in touch with the owner. I am now short about $100, ripped off and forgotten. Be careful in this location. I believe it's happened to me before. Take pictures, check your bank statement, watch your back.

Rating:

2.0

The online and customer service is useless. They could not do anything to help

Rating:

1.0

Make sure when the vehicle is returned that the mileage on the paperwork is what the vehicle is reading

Rating:

1.0

Drivers seat and wheel covered in sticky coffee. Smelt of cigarettes. Interior not cleaned. Second time in one week i have rented from this location, the previous van was in in even worse condition. This location does not clean the vehicles and clearly doesn't check on return.

Rating:

1.0

Clean the trucks and better communication

Rating:

2.0

The first truck eas nolll

Rating:

1.0

One person was handling a busy gas station and uhaul crowd. He added back on the insurance without telling me. I declined that when I made my reservation. Tires were low pressure, old food in van, low washer fluid light on.