Customer Reviews for AAA Mailbox
(U-Haul Neighborhood Dealer)

44 reviews

1155 E Twain Ave Ste 108   Las Vegas, NV 89169

(702) 650-2959

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(702) 650-2959

1155 E Twain Ave Ste 108
Las Vegas, NV 89169

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Made the process so simple! Ask for Jimmy!! He is awesome… thanks 🙏

shahin rahim 
Rating:
5.0

Customer did not leave a comment.

ROBERT SPEARS 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Corpuz 
Rating:
5.0

Customer did not leave a comment.

Larnette J Winston 
Rating:
5.0

I have rented from this location several times, because of the staff. Everyone is great.

Paul Brueggemann 
Rating:
5.0

Thanks

Daniel Esquivel 
Rating:
5.0

PHENOMENAL Service!!

LYLE CLUTTER 
Rating:
4.0

Customer did not leave a comment.

GARY JOHNSON 
Rating:
2.0

Have the truck clean and don't be rude and insinuate if I'm not gonna return the truck some families have disabled people they care for and the day has unexpected events in able to plan for and making appointments or reservations on time isn't possible at times.

GABRIELLE DAVIS 
Rating:
5.0

The self return app was extremely glitchy and I had to start over multiple times till eventually I just stopped and returned it as is. When taking pictures it would reload to the beginning screen and not process them. Extremely frustrating.

Jeffrey Cross 
Rating:
5.0

Customer did not leave a comment.

Treena Smith 
Rating:
5.0

Very good customer service.

Alejandro Serrato 
Rating:
4.0

Customer did not leave a comment.

Marimar Alejaga 
Rating:
5.0

Customer did not leave a comment.

Gabriela Santos 
Rating:
1.0

I drove a very nasty U-Haul truck after having an hour and a half of issues trying to get the truck. Reservation at 6 PM I didn’t get the truck until 7:30 PM due to system issues. And then having to tamper with the lock, which was absolutely horrible. My truck was not only dirty on the outside it was filthy in the inside. I’m surprised that the staff let it get so bad and actually thought that it would be satisfactory to the next customer. IT WAS NOT! On the passenger side under the dashboard where your feet be wires were exposed, and that was reported prior to renting as well as after. The damages that I reported prior to leaving the lot should’ve had a sticker on them indicating they were acknowledged, and reported prior to my rental. If I weren’t the type to look around and find these issues, I could very well be charged for them for not reporting them. But it shouldn’t be my issue to report. I feel like it’s mandatory to search for issues since it doesn’t seem to be enforced for UHAUL staff to put stickers on damages prior to renting to another customer.

Chekesha Goodwin 
Rating:
4.0

Good personal service!

Michael Davitt 
Rating:
4.0

Customer did not leave a comment.

KARLINE NEWSON 
Rating:
5.0

The location and personnel were great. The exterior of the truck was very dirty. Interior was clean.

Rene Gudino 
Rating:
5.0

Customer did not leave a comment.

craig jackson 
Rating:
5.0

Fast and friendly service.

Melody Puu 
Rating:
5.0

Customer did not leave a comment.

Isabelle Muschamp 
Rating:
5.0

Customer did not leave a comment.

Darren Keser 
Rating:
5.0

Customer did not leave a comment.

fawn allen 
Rating:
1.0

Pickup experience was not great as the location wasn't open so there was no one to assist with the issues we had with mobile pickup. it took over 30 minutes on the phone with customer service just to pick up a dirty truck with equipment in it that I was charged for and didn't request or rent. This is all Uhaul's fault and not this location's but worth noting regardless.

Ivy Clark 
Rating:
5.0

The staffs are all good.

ROBERTO GRANACOS 
Rating:
4.0

The seal in the windshield was broken. A high pitch sound like bagpipes came through the window the entire drive. Completely unacceptable. I expect a phone call and a full refund.

Scott Bigham 
Rating:
2.0

The truck i was given sounded and felt like it was going to break down at any moment

Alfredo Rivas-Hernandez 
Rating:
2.0

Customer did not leave a comment.

Christian Garcia 
Rating:
5.0

Service there was EXCELLENT!

Tamera Carter 
Rating:
5.0

Best service out 3 other places I've been to.

Rosalie Telles 
Rating:
3.0

Customer did not leave a comment.

BURT MURPHEY 
Rating:
5.0

Customer did not leave a comment.

DERRICK MCKINNEY 
Rating:
5.0

Customer did not leave a comment.

Antony Lengyel-Leahu 
Rating:
1.0

1st let me start by my experience at the tropicana location and the Persian gentleman helped me check in. When I called about my bill he told me he already emailed me a new bill I said no you didn't I went into my uhaul account. He argued with me. I then submitted review on him. He then called me back and said your review caused my district manager to call me asking why I over charged you. I said you told me that was my bill and that was an over charge. Then he said I was busy had 20 rentals. I said you told me last call you sent me new bill. So you lied. He got aggressively angry. I hung up. I go to this location for 2ns use this week. No instructions on key is on the truck. Truck was disgusting? Inside and out. Steering wheel sticky. Side drivers mirror doesn't stay in place. I will never use uhaul again. From Minnesota where they take care of trucks and cleanliness. How disgusting spilt pop in cup holders, stirring wheel sticky, back truck not clean, no side mirror for driving was ridiculous. Road rough and like crap.

Rachel JALALI 
Rating:
5.0

Customer did not leave a comment.

Jacob Lopez 
Rating:
3.0

Guys were nice but was given a truck with a crack windshield

Gage Hueftle 
Rating:
5.0

Customer did not leave a comment.

James Straten 
Rating:
5.0

Customer service at this location was excellent, the agent went above and beyond to assist me and make sure I had a great rental experience even though I arrived just a few minutes before closing time.

Kristi Garner 
Rating:
4.0

you can get the moulin rouge location to not cancel a reservation when i am flying in to Las vegas to pick it up and am panicked to find a substitute before other dealers shut down for the night.

CARL BOROWSKI 
Rating:
3.0

Customer did not leave a comment.

Kathleen Stipe 
Rating:
5.0

Customer did not leave a comment.

zairee lee 
Rating:
5.0

Absolutely nothing. Eric was fantastic! Thank you Eric!

alesia koch-beasley 
Rating:
1.0

The location is not good. The customer service is poor.

DAVETTE ornelas 
Rating:
3.0

Ac blowing hot air

james woodside 
No reviews have been submitted for this location.

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