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HUGH S
Customer Reviews for Bootheel Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great everything went as planed. N the lady was very friendly. Thank you
robert rThe worker at the drop off location was rude and all he wanted to do was argue
Dustin GBest check out in a timely matter I've ever had.
Brenda BJust as last time I was charged incorrect amount for two extra days. Should be the $40 a day.
Kathy BN/A
Christopher RAbsolutely! Everything about our experience was positive!
Margaret AFriendly and efficient, we had no issues
tim bVery nice people no problem dropping off
james mThe experience all together was horrible. They didn't have the right key to the truck I was suppose to pick up. I was suppose to drop it off in paragould but they didn't put it down for that so I had to drive it all the way back to kennett. I reserved a truck in paragould that they said they had and ended up not having so that's why I had to go to kennett. They need to do more communication with each other and keep the online updated better.
Kassondra SIt was well run. Don’t see any improvements.
Gerald GThis site was great! The know how to talk to people!
Mary JThe guy was so helpful. I do not remember his name. He went above and beyond.
Ashley cVery simple drop-off procedure, would recommend to anyone.
Patrick SEveryone at Bootheel Collision was very helpful and the service was very quick.
BRIAN HSpray for roaches. There were roaches in the truck when I started loading it.
Scott HIt was a small crowded parking lot so not room to park the uhaul at arrival
Katelynn CThe proprietor was very helpful and provided excellent service!
Gary Pdropped off truck early, no employee interaction.
Teddy PGreat service & explained trailer function very well
greg rI would like to acknowledge the two young men who helped make this experience worth the while, Octavian Butler and Darrin from the Union location in Memphis TN thanks a lot!
MICHAELA MHave rented here many times. They did not have a truck available or I would have used them again this time.
Greg Cthee was no one there when I returned the unit
merlin wThey told me extra days would only cost 19.95 a day and then when I turned in it cost me $40 a day plus insuyper day plus taxes and air did no work on truck
James GI have only dropped off here. No complaints.
Cristal FTrailer worked out great for my purpose. Facility where I picked up the trailer provided top notch customer service. Thanks!
Mark RA very professional atmosphere
Herb LThe pick up location was good. Our biggest issue was a problem with the u-haul website itself which resulted in it taking almost an hour to complete the process.
Marla RHard to find. Address listed isn't correct. They don't answer the phone - it turns into a fax machine number after a few rings. It took us over an hour and 4 stops to ask for directions before we could find it. Very frustrating! Once we found it, we had to drive across town again to pick up the appliance dolly.
Dennis WI was supposed to be in a 10 foot economy I was comped a 17 foot which took all my money for gas. Which left me broke, the brakes were so bad on the truck it scared my children. I have used Uhaul before and all were good but this time it was awful and scary.
tracy rAgain, there is absolutely no reason for improvement!
Teresa EI made my reservation at another pick up location and was told the day before pick up that the location had been changed. This location was fine, but it was out of my way and not where I had been expecting to get my trailer.
MICHELLE RI RENTED A 26FT TRUCK AND TOW DOLLY AND WAS TOLD I COULD PICKUP BOTH AT BLYTHEVILLE LOCATION AND THEN WAS TOLD AT LAST MINUTE I HAD TO DRIVE TO THIS LOCATION TO RETRIEVE SUCH DOLLY. THIS WAS UNACCEPTABLE!
LISA CThe original pick up location was mover - there was no phone # to call listed on my information - we drove around for about 30 minutes looking for the pick up location, it did not come up on google maps
ALLEN WI dropped off after hours, but was easy to find the drop box
JAMIE AThe people in Kennett was helpful.
Carla KTwo very nice young men took care of the trailer for us. Backing it in themselves and unhooking it. Very fast and easy return.
DAVID KThe trailer was full of dirt. Previous user did not sweep out at all. Customer Service was EXCELLENT though upon pickup!
Tobye MVery good experience.
RON BWhen you leave with a smile, and a pleasant return of truck and equipment, what more can one ask for?
MACK MI reserved the truck in Blytheville and the truck I wanted was suppose to be 26 footer! Had to go to Kennet to pick the truck up and then it was a 17 footer. Then had to drive 40 miles just to get it to my house before I could even use it. Then after I was done with had to drive it back to Kennet whick was another 40 miles! So total mileage for everything was 219 miles. 80 miles of that was to pick up and return the truck just do I could use it. I did receive a $40.00 credit but what about the gas money I had to spend to drive back and fourth just to get to the location I lived. Very upset and will probably never use Uhaul again! No one will probably even see this any way! As far as customer service from the location I picked the truck up from was excellent!!!!!!!!
JASON P