Customer Reviews for Booth Street Storage
(U-Haul Neighborhood Dealer)

854 reviews

214 NW Booth St   Grants Pass, OR 97526

(541) 787-4008

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–2:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 787-4008

214 NW Booth St
Grants Pass, OR 97526

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9:30 am–2:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alyssa Ayala 
Rating:
5.0

Best U-haul location!

Marcia Jansen 
Rating:
5.0

Customer did not leave a comment.

teresa goad 
Rating:
5.0

Just keep being the really nice business people you are. Thanks for the respect you extend to your customers!

Jeanne Simington 
Rating:
5.0

Very friendly clean and helpful

Michael Frost 
Rating:
3.0

Customer did not leave a comment.

John Fiedler 
Rating:
5.0

I've rented a variety of trailers and trucks from Booth St. Storage over the years and have always been pleased with the equipment and people working there.

Shevlin Ryan 
Rating:
4.0

Customer did not leave a comment.

Paul Beltis 
Rating:
5.0

Allow you to drop your vehicle at any U-haul.

Meghan Wendell 
Rating:
4.0

I like how everyone there makes me feel valued.

JUDY BUMGARDNER 
Rating:
5.0

Customer did not leave a comment.

Tiffany Chavez 
Rating:
4.0

Customer did not leave a comment.

Mario Kinney 
Rating:
5.0

Customer did not leave a comment.

Jasmyn Johnson 
Rating:
4.0

great and easy experience. order we have to take photos is lengthly but overall great experience.

Elizabeth Maxwell 
Rating:
5.0

Booth Street is the best place for all Uhaul/storage facility needs!

Merri WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Cal Kay 
Rating:
5.0

First time I've not had a 100% great experience with U-Haul rental from Booth Street Storage. The truck was old and well used, and had design issues that were not their fault (i.e., gas pedal too far left and too close to the brake pedal). It started and ran good. The ramp could probably use a lubricating as it was "sticky" the 4 - 6 inches from latching going both in and out. The appliance dolly was in very sad shape. The left wheel, and maybe the right, had a worn bearing. Hard to push with just a light load and wickedly squeaky. I didn't have to move the refrigerator I anticipated, and that was wonderful because I'm not sure I could have handled it on that dolly. A small floor safe with a large toolbox on top pretty much maxed it out. The people at Booth Street Storage are always wonderful to work with. I've been there several times for a variety of trailers, which have also always been great, so I consider this experience with the appliance dolly an anomaly. Oh, one other thing. Consider wireless backup cameras as rental options. Magnetic attachment points would make them easy on/off items. I would have gladly paid an extra $5 or $10 per day for one. Thankfully, I had a watcher (the guy I was moving), but that's not always the case.

Shevlin Ryan 
Rating:
4.0

Customer did not leave a comment.

KEVIN KENNEDY 
Rating:
4.0

Customer did not leave a comment.

Theresa La penna 
Rating:
4.0

We would like to commend Marci for getting our truck to us when we arrived to pick it up. The computer system was down at the time (U-Haul nationwide) when we were in Marci’s office & she manually made things happen.

Karen Peck 
Rating:
5.0

Customer did not leave a comment.

Cal Kay 
Rating:
5.0

Customer did not leave a comment.

JENNA CORNELL 
Rating:
5.0

Customer did not leave a comment.

Angelo Fricano 
Rating:
5.0

Customer did not leave a comment.

Patrick Dawson 
Rating:
3.0

Don't have your web site say one thing and the place of business does the complete opposite. Then you charge bogus charges and don't respond back to emails that are sent to you. Poor way to be running a business.

Ruthie Harphant 
Rating:
5.0

I have been using this location for a very long time. The trucks are always clean and staff is always great.

Dave Chavez Jr 
Rating:
4.0

Nothing I can think of.

Bob Bath 
Rating:
4.0

Customer did not leave a comment.

Linda Dugger 
Rating:
4.0

Customer did not leave a comment.

Daniel Perez 
Rating:
5.0

Customer did not leave a comment.

Lisa Smith 
Rating:
5.0

Super friendly staff and had our order completed as we walked in the door! Thank you!

Stephanie Hollon 
Rating:
4.0

Customer did not leave a comment.

Angela Stevens 
Rating:
5.0

Very efficient facility.

Roger Dellinger 
Rating:
5.0

Customer did not leave a comment.

Dustin Roy 
Rating:
5.0

I can't think of anything. I've rented several trailers from Booth Street Storage and they are always wonderful to work with.

Shevlin Ryan 
Rating:
5.0

Customer did not leave a comment.

Maya Carnegie 
Rating:
5.0

No improvements needed. I love this place! These folks are on top of it...always! No issues ever; easy and quick to get a truck/trailer. No hassle and no nonsense - every time! Thank you so much! You are all a pleasure to do business with! I highly recommend your facility!!

Kimberly White 
Rating:
5.0

Customer did not leave a comment.

Mike Imus 
Rating:
5.0

Everyone was so nice! Quickest service I have ever had with Uhaul.

Shelly Blevins 
Rating:
5.0

Customer did not leave a comment.

Jennifer Faulkner 
Rating:
5.0

Great customer service. New equipment.

karen kayne 
Rating:
5.0

Customer did not leave a comment.

Pam Harris 
Rating:
5.0

Very professional.

JOHN HARTLEY 
Rating:
5.0

Customer did not leave a comment.

Ben stewart 
Rating:
5.0

Customer did not leave a comment.

douglas fletcher 
Rating:
5.0

No need for improvement. Everything about my experience here was excellent.

Lane King 
Rating:
5.0

very satisfied with all aspects of my rental

Gerald Hagemann 
Rating:
5.0

The front office lady is super sweet and helpful.

Cathy Lippiatt 
Rating:
5.0

Customer did not leave a comment.

Kathryn Hawkins 
Rating:
5.0

Software for uploading a picture proving cleanliness must be improved.

Kimberly Bath 
Rating:
5.0

No issues either checking out equipment or returning at different location.

CHRISTOPHER OMAN 
Rating:
4.0

Customer did not leave a comment.

Robert Alexander 
Rating:
5.0

Equipment readily available; staff courteous and helpful. Very positive experience.

MARGARET PATTERSON 
Rating:
5.0

Check out and check in went extremely smooth. The employees at Booth Street Storage were very helpful and friendly. They made the process easy.

Brian Bradley 
Rating:
5.0

Have more trailer options.

Susan Hermes 
Rating:
5.0

Customer did not leave a comment.

Adrian Lopez 
Rating:
5.0

Great customer service.

Nancy Hauschild 
Rating:
5.0

They had the trailer waiting for me on the curb and I was out of there in no time.

max woody 
Rating:
5.0

Customer did not leave a comment.

frank fredrickson 
Rating:
5.0

Kind of disappointing to receive extra charges for mileage when I returned the truck with more fuel than I received it with but the return process was simple.

Jeff Watson 
Rating:
5.0

They made it very easy. Thanks

Steve Scrivner 
Rating:
3.0

State at the beginning that you charge over $1 per mile after the first 120.

sabrina radcliffe 
Rating:
5.0

Customer did not leave a comment.

Brian Guymon 
Rating:
5.0

Customer did not leave a comment.

Jason Barnhart 
Rating:
5.0

Customer did not leave a comment.

Dennis Gillespie 
Rating:
5.0

Nothing, everything was great

John Wagner 
Rating:
3.0

Trailer was absolutely not what I reserved online. It was smaller and did not have a motorcycle chock. Extremely disappointing as it appears to have been a case of bait and switch. Very much feel like I was lied to. This is clearly a case of misrepresentation.

Michael Cables 
Rating:
5.0

Tell people they are being charged a flat fee AND by the mile we were told it would be 164$ for one day then we got charged an additional 47$!

Chase Herigstad 
Rating:
5.0

Customer did not leave a comment.

Brandon Schak 
Rating:
3.0

The trailer was dirty inside. Dirty outside red clay. Should have been washed off. The roadside personel had to get crew out to cut off one roller due to door would not open or shut. Put me 4 hrs behind. Should have been a free rental. That trailer was jacknifed at one time from what I heard.

Paul Stewart 
Rating:
4.0

Customer did not leave a comment.

jason tatum 
Rating:
5.0

N/A Customer service was great, no complaints, no issues. Thank you Booth Street Storage, GP

Parker Portash 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCCARY 
Rating:
5.0

Customer did not leave a comment.

Audrey Leslie 
Rating:
5.0

Customer did not leave a comment.

Carol Koch 
Rating:
3.0

Greeter had a rudeness Once in the gate the young fellow was excellent, attentive and friendly. Trailer in good shape.

Joe Barros 
Rating:
3.0

Customer did not leave a comment.

James Doll 
Rating:
5.0

Customer did not leave a comment.

Tamara Peterson 
Rating:
3.0

We arrived 15 minutes after 4:30 pm and found they had already closed for the day, Monday. The landlord for rental units helped us. We never saw or talked to the U-Haul people. Would be helpful to know the closing time for drop off locations.

ROBERT FARRAND 
Rating:
5.0

Customer did not leave a comment.

Eric Donnell 
Rating:
5.0

Customer did not leave a comment.

John Thomas 
Rating:
5.0

Excellent speedy transaction, easy drop after hours

Danny Cooper 
Rating:
3.0

Truck had a horrible weed smell and on top of the mileage fee there is also a fuel fee. Outrageously expensive for having the vehicle for less than 4 hours and less than 100 miles.

Chynna Pierce 
Rating:
5.0

Customer did not leave a comment.

Vic McVayIII 
Rating:
5.0

Nothing I can think of. In and out very fast and easy. Nice people!

Jack Foltz 
Rating:
3.0

Customer did not leave a comment.

MITCHEL ADAMS 
Rating:
4.0

Customer did not leave a comment.

Albert Coiner 
Rating:
5.0

Very friendly and work with me to help anyway they can. Used them multiple times in last 12 months and all the best comments each and every time

Martin Clapp 
Rating:
5.0

Very convenient and easy.

Joseph Gran 
Rating:
5.0

Customer did not leave a comment.

richard haas 
Rating:
5.0

Very disappointed that there were blankets and a dolly that I didn't need locked in the truck. It was inconvenient and in the way and it took up valuable space! If there is a next time I will make sure the back is empty. If not, I will leave them before I take off. I have my own blankets and dollies. I did request an appliance dolly, so I was obviously aware I could have requested those if needed. Aaargh!

Brenda Stein 
Rating:
5.0

Customer did not leave a comment.

Eli Duffy 
Rating:
5.0

Customer did not leave a comment.

Jim White 
Rating:
5.0

Very helpful and accommodating. Switch Ed out my trailer to a truck. Thank goodness they had one. Very easy. Thanks

Patricia Langford 
Rating:
5.0

Customer did not leave a comment.

Tracy Archbold 
Rating:
4.0

Customer did not leave a comment.

wendell cook 
Rating:
5.0

Customer did not leave a comment.

Dustin Stokesberry 
Rating:
4.0

Super friendly front desk person. Quick and courteous service. Hastle free return.

Shem Burke 
Rating:
5.0

Host was kind, competent, and pleasant.

Gary Martens 
Rating:
4.0

Bigger after hours lot.

Kyle Baker 
No reviews have been submitted for this location.

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